Universe Home Services - Our Reviews
Overall Rating
(2975 Reviews)
(909 Reviews)
(336 Reviews)
(658 Reviews)
(1049 Reviews)
(23 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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no comment Frank C. 12/24/19 |
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Jason was great came in new right away what was wrong fixed and I was up and running.i called universe at about 7:30am they called me back about 20 minutes later gave me a time between 8am-12pm and Jason was here by about 9 am.i have a service contract with universe well worth the piece of mind.cant say enough about Jason very polite nice new what he was doing and it was Christmas Eve day and he was still very nice in a great mood great guy great company.but get the service contract well worth the money to have piece of mind. Jason W. 12/24/19 |
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Excellent service. Smart clean technician. Always available. Take the service contract. Tim W. 12/24/19 |
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Repair tech Eric was a superstar. He was empathetic, informative, and kept me in the loop. Can’t say the same for the woman who answered the service department phone when I called to get a more up to date info on Eric’s Arrival time. She was rude, kept trying to talk over me and generally not friendly to a customer who spent $3,800 with them. Maye it was just a bad day. Erich S. 12/23/19 |
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Very nice and professional...found and solved our problem (no heat to one zone). Tom W. 12/23/19 |
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no comment Tim W. 12/22/19 |
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Service was wonderful and timely. 12/21/19 |
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Very informative
Worked fast and was extremely courteous 12/20/19 |
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Nobody wants to have a problem with household stuff... plumbing, electric, heating, a/c, appliances... we'd all just like them to perform the way they're supposed to. Unfortunately, that's not how any of this works. Problems are inevitable. And it's when those inevitable problems DO happen that I'm glad I deal with Tim and the boys from Universe. They show up when they say they will, they do what they say they're gonna do, and they won't stop until it's all working the way it's supposed to. Gotta love it! Tim B. 12/20/19 |
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Nobody wants to have a problem with household stuff... plumbing, electric, heating, a/c, appliances... we'd all just like them to perform the way they're supposed to. Unfortunately, that's not how any of this works. Problems are inevitable. And it's when those inevitable problems DO happen that I'm glad I deal with Tim and the boys from Universe. They show up when they say they will, they do what they say they're gonna do, and they won't stop until it's all working the way it's supposed to. Gotta love it! Rich B. 12/20/19 |
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Universe has quality people, whether its electrical, hvac or plumbing they are knowledgeable, personable and effective. Joe F. 12/20/19 |
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Universe has quality people, whether its electrical, hvac or plumbing they are knowledgeable, personable and effective. Peggy P. 12/20/19 |
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no comment Frank C. 12/20/19 |
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I found the whole experience to be above average, from sales to installation. The installation manager spent time reviewing the job and answering all my technical questions and concerns. The installation crew was professional, friendly and responsive to any and all questions or concerns I had. They also cleaned up the job site when the job was completed. I am very satisfied with my decision to use Universe. Kyle B., Mike O., Mike C., Jeff S. 12/20/19 |
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Reliable, courteous staff. Work is neat and clean Erich S. 12/19/19 |
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My service tech Mike arrived on time and was courteous and he explained the process as he fixed my refrigerator. I would definitely use Universe again if I had an appliance issue. Mike W. 12/19/19 |
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James D. was excellent. He tuned up my boiler and took the time to check all of my steam radiators and pointed out the issues. A James D. 12/19/19 |
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Joe F. did a fantastic job figuring out what the issue was and then fixing it. He was prompt (right at the start of the “window” period), and didn’t just say “oh there’s nothing we can do.” Very friendly as well. A great service job by Universe. Joe F. 12/19/19 |
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Called for service 9:20pm. They were here within a half hour. Friendly and very professional Tim W. 12/18/19 |
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Fast efficient and knowledgeable. 12/18/19 |
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Great service! Tom arrived within the promised time frame, introduced himself and proceeded to perform the fall maintenance on my furnace and water heater. He also took the time to change the humidifier and furnace filters for me. I was very impressed with his politeness, work ethic, and professionalism. Tom W. 12/17/19 |
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Best ever always helping people the workers are amazing the staff is wonderful. Thank you Universe for all you do for everyone Nick M. 12/16/19 |
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Jason came to our home within the window promised and was incredibly friendly. He was knowledgeble and worked with efficiency but spoke to my husband and me the entire time. Jason W. 12/14/19 |
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Tom W. Called to let me know he was on his way. He quickly determined the cause of my heating problem and fixed it. Tom W. 12/13/19 |
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James was extremely friendly , professional, and knowledgeable . I will be renewing my contract based on James alone....great guy and great service James R. 12/13/19 |
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Courteous and professional service. As a new customer I was impressed with the care and personal attention shown by team member Jim P. Jim P. 12/13/19 |
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Joe was prompt and professional. Took his time to ensure any issue at hand was rectified, would recommend him highly for any service. Joe F. 12/12/19 |
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I am very pleased with the service provided by Universe. They do excellent work at a good value, and are quick to respond. When my furnace was having issues yesterday, they came to my house the same day and found it needed a new motor. They ordered the part and were back the next day to complete the repair. The servicemen were friendly and efficient. Also, their office is easy to contact, friendly, and helpful. Tim W. 12/11/19 |
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James C did some bathroom plumbing for us
He was very good and helpful. Good communication with times with Universe. Would reccomend using them. James C. 12/10/19 |
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Rich arrived as promised and diagnosed the problem and repaired it within ten minutes Rich H. 12/10/19 |
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Extremely thorough and professional!
I can’t imagine another company being as good or better than Universe!
Nothing short of phenomenal! Frank N. 12/09/19 |
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Russ the service technician was extremely helpful, courteous and professional. Response time was excellent. We are very pleased with Russ and Universe. * *** * Russ B. 12/09/19 |
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Everyone who came to my home to solve and fix the washing machine was efficient and professional. 12/09/19 |
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Jim assessed the problem with my heat and quickly rectified it. He was neat and extremely professional. He was such a pleasure to work with and an asset to Universe Home Services. Cory S. 12/09/19 |
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Mike M. was professional and thorough in how he handled the service call. He listened to our concerns, diagnosed the problem, explained what the problem was, and provided us with the name of a vent cleaning service that would fix our problem. We were extremely satisfied with the excellent service that Mike provided. Mike M. 12/09/19 |
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Excellent service! The best overall service I've had since I started utilizing this company back in approximately 2011. Steve was not only skillful, but he answered all of my questions and even taught me how my boiler works. Thx Steve! Steve U. 12/08/19 |
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Frank is a very informative representative. He asked ALL of our questions and explained what we needed to to get a replacement boiler (Gas vs Oil) Frank B. 12/07/19 |
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Fast, efficient and knowledgeable. Happy to have used Universe for years. 12/06/19 |
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He arrived promptly as it was a call placed after 11pm. He troubleshoot the problem and corrected it, He monitored the heating system to assure it was working properly. Thank you for your help. Frank N. 12/06/19 |
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Jason was such a nice personable person. He came in and explained what he was going to do and executed his task in a timely, neat, and professional manner and cleaned up after his work too. I would definitely do business with Universe Appliance Repair and would gladly welcome having Jason again to complete the service. Great job!! Jason L. 12/06/19 |
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My experience with Universe Home Services was an excellent one. It started with a conversation and visit by Jeff to my home to get a quote for boiler repair. He diagnosed the problem quickly and was back with a reasonable quote within hours. Appointment for repair was set up for two days later. James the repairman showed up on time after first calling to confirm appointment. James was clearly very knowledgeable of the boiler system and answered all my questions very professionally. The repair was done quickly and met all my expectations. I want to thank both Jeff and James for a job well done. Going forward, you will be my HVAC company of choice for any type of repair. Thanks again! James D. 12/06/19 |
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Rich was awesome. Oven stopped working day before Thanksgiving. We were in panic mode. Rich came in, cool, calm and collective. He quickly diagnosed problem and was able to get oven to work while he ordered parts for the following week. Universe was able to have a repairman at my house within 2 hours of calling. I highly recommend Rich B. 12/05/19 |
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Excellent service from Tom L Tom L. 12/04/19 |
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Amazing service!! Tim W figured out what the issue with our heating system was in seconds and fixed it so fast! I highly recommend Universe! Thanks again Tim! Tim W. 12/04/19 |
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jason was a pleasure, answered any question i had. 12/04/19 |
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they gave me a three hour window from 2 to 5 pm Rich called to let me know he was on his way. He had the igniter on his truck and my stove was fixed in no time. I used Universe once before to fix a gas hot water. With the same great results. Hopefully l won't need them again, But if I have a problem I will definitely use them again. Rich B. 12/04/19 |
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Jim, the technician was friendly, professional and thorough! 12/04/19 |
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Jason was an exceptional service provider. Very informative and responsive to some of the problems I had been having. I was very happy with the service. Jason W. 12/03/19 |
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Another great job by Universe! Joe D. and Peggy P really know their work and profession. From start to finish, they did a professional job while keeping us up to date and comfortable every step through the process. It is such a comforting feeling to know we have a great company to call on in a crisis and knowing Universe have the best service technicians to do the job right. Thank you, Universe. Joe D., Peggy P. 12/03/19 |
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Marion M. installed several electrical outlets and an outdoor sensor light (in the rain) and did an excellent job. He was prompt, courteous and efficient. We were very pleased with the service. Marlon M. 12/03/19 |
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