Universe Home Services - Our Reviews
Overall Rating
(2975 Reviews)
(909 Reviews)
(336 Reviews)
(658 Reviews)
(1049 Reviews)
(23 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Workers came to install a central a/c. Were prompt, efficient, left the house as clean as they found it, checked things were working properly and made some final adjustments at homeowners request. Couldn't have been better. Kyle B., Mike O., Mike C. 06/14/20 |
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Great customer service on the phone, very professional! The service technicians were extremely professional and thorough, he explained everything!! 06/14/20 |
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Tom was great, knowledge and professional... Tom T. 06/13/20 |
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We love Universe. We’ve used them for many years and have always been satisfied. We had to have a return visit because the problem we were having returned. Tom was terrific. He spent a great deal of time investigating the problem and was able to determine the cause. Problem has been solved. Tom W. 06/13/20 |
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no comment Cory S. 06/13/20 |
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Tim called before arriving for our appointment and arrived right on time. H was very pleasant, took the time to listen to our concerns and wast very responsive. Tim was very professional and we look forward to our continued business with Universe...we have always had good experience with Universe whether it be a service person, sales person or the person answering the phone and setting up appts. Tim B. 06/13/20 |
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Jason is a great technician who has been to my home previously to make repairs and maintenance work on my heating system. Yesterday's visit was to see why my Air Conditioner unit failed to remain on after a brief period of running the day before. He checked the compressor and was able to get the system back up and running. I recently added my ac maintenance contract to my heating contract because I have had nothing but praise for this company. UNIVERSE prides itself on having knowledgeable service techs and providing timely service all year long whether its for your boiler or A/C systems. Jason W. 06/13/20 |
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Joe was very professional and knowledgeable. He explained what he was doing and was very polite. Joe F. 06/13/20 |
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Perfect gentlemen. Did great job and cleanup. We had this problem for awhile and now it is fixed. Came on time as well. Thank you. Cory S. 06/13/20 |
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The technician was very good. I take exception to the cost of the service. A GE gas range ignighter goes for no more than $70, and after a 15 minute install I feel that the $307 charged was $100 to much Nick M. 06/12/20 |
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responsive...timely...wore mask and gloves!!! Rich H. 06/12/20 |
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no comment Jason W. 06/12/20 |
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Mike W was a true professional in shooting the trouble letting us know what the problem was what it would cost to fix and fixing it. 06/12/20 |
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Professional and courteous. Answered all my questions. Arrived on time and ready to work. Rich was a gentleman. I recommend Universe and their service tech Rich. 1000% 06/12/20 |
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The technicians at Universe were amazing very helpful and quick answered all questions . Didn’t leave until we were happy with the work Dan T., Mike L. 06/12/20 |
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He helped us with a leak and escalated the issue to where it could get resolved overall work was well done Russ B. 06/11/20 |
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Na 06/11/20 |
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Nick WAS GREAT VERY PROFESSIONAL AND KNOWLEDGEABLE.
I WAS VERY HAPPY WITH THE JOB HE DID. Nick M. 06/11/20 |
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He helped us with a leak and escalated the issue to where it could get resolved overall work was well done Erich S. 06/11/20 |
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Jason was extremely professional and explained all of our options. 06/11/20 |
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While their was no problem with the service provided, the service call fee was excessive. As I undestood the customer service representative when I first contacted Universal, the fee $110 would be charged even if the repair was made. 06/11/20 |
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Cory did an amazing job installing my filtration system. He was neat, courteous and meticulous. 06/11/20 |
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I was very pleased with the service I received from Universe Appliance Repairs and my technician Rich H. He answered all my questions and repaired my ac unit. I have used this company multiple times over the course of 10 plus years and have been very pleased with them and their service. Rich H. 06/11/20 |
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Excellent service by Tim on our air conditioner. Greatly appreciated! Tim W. 06/10/20 |
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service was professionally done when promised Tom W. 06/10/20 |
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Rich was both professional and patient in answering my concerns regarding my central air conditioning service call. I have been a customer for many years and my experiences have always been very positive and stress free! Rich H. 06/10/20 |
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We always receive exceptional service 06/10/20 |
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no comment Jason W. 06/10/20 |
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no comment Joe F. 06/10/20 |
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always professional and always show up!! Steve U. 06/10/20 |
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Very quick response to scheduling an appointment. Technician was very courteous, professional and friendly. Explained everything in understandable terms. Fixed the issue very quickly. Carolyn 6-9-2020 Jimmy O. 06/09/20 |
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Excellent experience. Jason was on time as promised , checked everything out and answered all my questions. Super happy I went with Universe.
Rob A Jason W. 06/09/20 |
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We love Universe. We’ve used them for many years and have always been satisfied. Rich H. 06/09/20 |
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Nick was very professional and polite. He worked efficiently and was very knowledgeable. Nick M. 06/09/20 |
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As always universe was on time as promised and sent someone who was knowledgeable and prepared for the repair needed! Nick M. 06/09/20 |
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Courteous and informative sales and install staff. 06/09/20 |
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no comment Joe F. 06/09/20 |
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Every time I’ve used Universe I have been completely satisfied. Everyone who has come to my home have all been knowledgeable and extremely professional.Getting the contract with Universe has been a great decision. Steve B. 06/09/20 |
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no comment Barney R. 06/09/20 |
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The technician examined my central air unit and determined i had a bad condensation pump. And wanted to charge me 400.dollars for a 50 dollar pump. Not an acceptable practice. And i declined any further service 06/08/20 |
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Entire staff was professional and had a technical expertise for the ductless A/C installation. Kyle B., Sean B., Rob H., Mike O., Mike C. 06/08/20 |
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no comment Mike C., Keith S. 06/08/20 |
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Universe was the only company to respond to my request in a timely manner! And, their service technician Barney was excellent in resolving the problems quickly and explaining everything to me. I would ask for his help if future issues arose. 06/08/20 |
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no comment Sean B., Keith S., Brian T. 05/27/20 |
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I spoke to Steve on the phone he was helpful. I wanted to know what the tune up included. Thanks Please respond. Also I would like a receipt for the work. Steve B. 05/24/20 |
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Brian and Sean, did clean and efficient work installing our new ductless air conditioning units. I would feel confident to call Universe Home Services to have the team do another job. 05/23/20 |
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Dave and Jimmy did an excellent job of upgrading my electrical panel to meet current code. I would have complete confidence to call Universe Home Services to have them complete another job. 05/23/20 |
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no comment James C. 05/23/20 |
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As always, Universe is on time, professional, knowledgeable by answering all questions, gives recommendations. Nick was all of these. I recommend Universe to everyone. thank you. Nick M. 05/23/20 |
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Arrived on time, very pleasant. Promptly did his work and asked me if I approved the results James D. 05/23/20 |
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