HomeSmart From Xcel Energy - Our Reviews
Overall Rating
(2050 Reviews)
(791 Reviews)
(112 Reviews)
(612 Reviews)
(10 Reviews)
(333 Reviews)
(93 Reviews)
(1 Reviews)
(78 Reviews)
(10 Reviews)
(10 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period HomeSmart From Xcel Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Our service tech was Jason P. He was INCREDIBLE when he arrived on 11/22/14 to address my mother's furnace needs!! The company needs more like him. The customer service rep who scheduled Jason was also INCREDIBLE! The Homesmart company need more employee's like these two...Pierre Coleman 01/19/15 |
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Excellent service from Randy, who has been to our home before to do yearly furnace inspections for Homesmart per our plan with Homesmart. Randy is extremely professional and courteous and it is always a pleasure to have him working in our home. The Homesmart Plan is a terrific program to be involved with and we have been customers for a number of years. Randy B. 01/16/15 |
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Randy did an outstanding job in assisting us with our problem. He was knowledgeable, thorough, professional and helpful. The service was excellent and prompt. Thank you. Randy B. 01/07/15 |
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Homesmart technicians are honest and do not make a living on commissions. I have used 3 different techs and I think highly of them. 01/05/15 |
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Overnight our furnace fan stopped working. Technician Joe Arp came by around noon and replaced a bad fan motor and our house is warm again. He was very efficient and was done in about 50 min. My investment in HomeSmart has been very satisfying and would recommend to my friends. Joe A. 12/31/14 |
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Good job and excellent response during holiday time. Randy B. 12/27/14 |
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I am SO tired of overpaying for good repair! I am SO tired of not feeling comfortable with my repair person! And I am SO tired of the "tiered pricing" system of many repair places. I NEVER find this to be the case with Homesmart. Our repair person knows his stuff, makes me feel comfortable and gets the job done, and well there's just the monthly bill - and it's SO easy. So, back to Randy B! My kids thought he was fun, and he was so nice, personable and knowledgable. He didn't seem to be in a hurry to rush through the explanation of the problem, and we chatted about how our furnace would run after the repair. Needless to say, our house went from 55 degrees inside to 70 degrees in about 30 minutes, once fixed. It's now an amazing furnace. If able, I will always request Randy B. Hey, if my 18-year-old daughter says: "He's cool" he's not only cool, but probably nice, knowledgable and super friendly (which he was all of those!) A++++++ on this Tech, Homesmart NEVER let him go, he's an asset to the company! Thank you so much, Rachel McAree Randy B. 12/24/14 |
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I am SO tired of overpaying for good repair! I am SO tired of not feeling comfortable with my repair person! And I am SO tired of the "tiered pricing" system of many repair places. I NEVER find this to be the case with Homesmart. Our repair person knows his stuff, makes me feel comfortable and gets the job done, and well there's just the monthly bill - and it's SO easy. So, back to Randy B! My kids thought he was fun, and he was so nice, personable and knowledgable. He didn't seem to be in a hurry to rush through the explanation of the problem, and we chatted about how our furnace would run after the repair. Needless to say, our house went from 55 degrees inside to 70 degrees in about 30 minutes, once fixed. It's now an amazing furnace. If able, I will always request Randy B. Hey, if my 18-year-old daughter says: "He's cool" he's not only cool, but probably nice, knowledgable and super friendly (which he was all of those!) A++++++ on this Tech, Homesmart NEVER let him go, he's an asset to the company! Thank you so much, Rachel McAree Randy B. 12/22/14 |
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I am SO tired of overpaying for good repair! I am SO tired of not feeling comfortable with my repair person! And I am SO tired of the "tiered pricing" system of many repair places. I NEVER find this to be the case with Homesmart. Our repair person knows his stuff, makes me feel comfortable and gets the job done, and well there's just the monthly bill - and it's SO easy. So, back to Randy B! My kids thought he was fun, and he was so nice, personable and knowledgable. He didn't seem to be in a hurry to rush through the explanation of the problem, and we chatted about how our furnace would run after the repair. Needless to say, our house went from 55 degrees inside to 70 degrees in about 30 minutes, once fixed. It's now an amazing furnace. If able, I will always request Randy B. Hey, if my 18-year-old daughter says: "He's cool" he's not only cool, but probably nice, knowledgable and super friendly (which he was all of those!) A++++++ on this Tech, Homesmart NEVER let him go, he's an asset to the company! Thank you so much, Rachel McAree 12/22/14 |
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Randy was great!! He was early for his appointment and knew exactly what was wrong with my furnace. He had me all fixed up within 10 minutes!! Randy B. 12/22/14 |
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Great experience from initial call to completion. Outstanding!! 12/22/14 |
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Randy with HomeSmart is The Best! He is always enthusiastic. The repair gets done fast and efficiently. He describes what he did to get things working and shows me ways to make my furnace work better. A+++++++++++ 12/19/14 |
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Homesmart is a great service. Randy B answered all my questions and the work is always done without delay or hassle. Randy B. 12/18/14 |
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It was an emergency situation. The dealer knew our particular circumstance was desperate. He took 5 days to respond 5 days. I would never use this company. I tried to contact a manager, no response. Un-caring dealer, un-caring company.
I am using Cooper heating an cooling. The dealer was prompt. He even came back to re-inspect and to answer all of my questions. Because of our circumstance they made a special effort to start the job sooner. HomeSmart From Xcel Energy Team. 12/18/14 |
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I have been an Xcel HomeSmart customer for years and HIGHLY recommend this service to everyone. They are fast and efficient and ALWAYS get the job done right! I love that they take extra time to show me things to help my furnace run better - over and above the call of duty. Randy just fixed my furnace and it's running like a top. A ! Randy B. 12/17/14 |
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Can't say enough about HomeSmart from Xcel in Colorado - and Joe A. was as good as it gets! From diagnosis to the fix - perfect service. We woke up this morning to a very cold home and furnace that wasn't working.The entire HomeSmart team was able to get us back up and running on the same day as our call - and that was pretty important as our daughter is on her way home from college today for the holidays. Kudos to the team that took our call first thing in the morning as well! Sincere thanks! Joe A. 12/17/14 |
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Excellent 12/16/14 |
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Joe A very professional very happy with his work I hope hes around a long time hope to see him next year again.Great service! Joe A. 12/11/14 |
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Danny went above and beyond the level of excellent, you are lucky to have him on your team. Danny S. 12/05/14 |
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Jason arrived in a timely manner. He was polite, and very thorough, when inspecting our furnace. Jason P. 11/27/14 |
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Randy has been in our home previously on another problem. He is always polite, courteous and efficient. He creates a good image for Homesmart and Xcel. Randy B. 11/24/14 |
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Randy Beggar, Provided Me With Excellent Service A Few Days Ago , While Working On My Furnace....He Was Thorough And Showed Great Concern For The Safety Of My Home.
He Is A Credit To Your Company............Everything That Was Of A Concern To Me Was Solved , And Is Working Fine.
Thank You, Albert Cohen Randy B. 11/18/14 |
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Randy was a very nice person. He was very knowledgable on what he was doing.If I had qoestion he would explain it to me.If all the techs..were like Randy I would reccommand Home Smart to other people.
Thank you Randy B. 11/14/14 |
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Randy was great. He was in and out quick and very nice. Randy B. 11/10/14 |
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Amazing, I just read an adjacent review of another HomeSmart tech, and all I can say is it mirrors my experience with Randy, who did a great job and explained numerous ins and outs --regarding the furnace and much else -- with clarity and patience. Randy provided 100 percent and a bit more, all the while being personable and such with a customer who was under the weather and not too bright at the best of times. At least two customers received such fine service from two excellent technicians, which I hope says something about HomeSmart, cause we're just starting with them. Randy B. 11/08/14 |
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The best. Randy B. 11/08/14 |
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Same as mentioned in first survey. 11/07/14 |
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We've always received good service from HomeSmart at a reasonable cost. We have actually had the same technician, Randy, for several years now, and I feel like he knows our equipment. He is efficient and enthusiastic and seems to enjoy and care about providing top-notch service. Randy B. 11/06/14 |
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Brad Bock came this morning to do our furnace tune-up. He is very professional, know his trade and very courteous. Brad B. 11/06/14 |
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Danny S. was fantastic! Very quick, efficient and respectful of my home, he was also very quick to put in a claim for me under my HomeSmart plan and refer me to a plumber who could complete the work, overall a great experience! Danny S. 11/05/14 |
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We have always had great service from HomeSmart--56 years worth!
Last week we had Randy B. come to service our furnace. He is great
and checked everything. He has been here before, and it is always a
pleasure to have him. Randy B. 10/31/14 |
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Service was excellent. They gave me an appointment quickly and Randy was very knowledgeable and thorough Randy B. 10/29/14 |
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Randy B. did furnace check and tuneup and then went through our house and told us numerous ways we could save money and be more energy efficient. All for no charge. Randy B. 10/27/14 |
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Barry is always here on time, always thorough and always professional. We couldn't be happier with his service. Thank you, Barry. Barry H. 10/25/14 |
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Joe A was on time, friendly and knowledgeable and answered my questions. Joe A. 10/24/14 |
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Called before showing up...explained what was done. Friendly, professional and knowledgeable. Kelly M. 10/24/14 |
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Very courteous and on time service Jason P. 10/24/14 |
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Danny came out and did a great job troubleshooting our 48 year old boiler. He was prompt, explained everything well, and was personable. I'll be calling Excel first next time. 10/18/14 |
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Danny S was very professional. We were very impressed with his knowledge and timely workmanship. He was also on time for his appointment. We want to say thank you! Danny S. 10/15/14 |
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I hope Randy B. will be commended for his efficiency and helpfulness. 10/13/14 |
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Randy B. was most helpful, explaining what he was doing and answering my questions about filters, etc. I am a fairly recent widow and am new to taking care of things like furnaces, so I always appreciate help along that line. His kindness and patience makes him an asset to your company Randy B. 10/13/14 |
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I am a widow raising a granddaughter and having HomeSmart allows me to get service quickly from honest, ethical people. 10/09/14 |
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We have had Randy here a couple times over the years and he is a wonderfull tech and shows up promply and fixes things one time and the same day. I've never had anything bad with any of my problems with homesmart or any of their employees. Charlie Wise Randy B. 10/07/14 |
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randy b is not only an expert tech, but is also friendly. Randy B. 10/07/14 |
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Efficient, knowledgeable, friendly, helpful. Randy B. 10/07/14 |
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When I called about my furnace not working I had a technician out within hours. The problem required parts not on hand but were delivered the following morning and the technician, Randy B was here that afternoon to install. Randy was not only prompt but efficient and informative. I am a grandmother raising a grandchild and having HomeSmart relieves any stress in finding honest, reliable repairment when things go wrong. Thank you HomeSmart. Randy B. 10/05/14 |
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Randy B called to confirm our appointment, I always appreciate the "heads up". He shows up on time with the proper equipment and is ready to work. He took time to assess the condition of my systems and got to work setting things right. I appreciate his attention to detail and professional, pleasant demeanor Randy B. 10/02/14 |
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HomeSmart From Xcel Energy Team. 10/02/14 |
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HomeSmart From Xcel Energy Team. 10/02/14 |
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HomeSmart From Xcel Energy Team. 10/02/14 |
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