HomeSmart From Xcel Energy - Our Reviews
Overall Rating
(2050 Reviews)
(791 Reviews)
(112 Reviews)
(612 Reviews)
(10 Reviews)
(333 Reviews)
(93 Reviews)
(1 Reviews)
(78 Reviews)
(10 Reviews)
(10 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period HomeSmart From Xcel Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Jason P from Homesmart Xcel Energy did an excellent job servicing my heater and hot water heater. He was pleasant and informative. I would highly reccomend using him again. Jason P. 03/31/16 |
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I was very much pleased with the service that I received from beginning of calling Home Smart and getting a tech to come out and check the furnace.
Mr. Danny Stacy came out on 3/30 and replaced the fan but had to order the control board, the one they sent out must of been malfunction so I was without heat during the night but early this morning 3/31 Dan came out with new board, replaced it and all the time with great service and attitude. Employees like Dan are exceptional and we need more like him.
Thank you very much
I have recommended to many friends Home Smart program as it is so worth having especially for folks like me that are retired.
Thank you Home Smart!!!!!! Danny S. 03/31/16 |
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Service tech Colin Svidal came out to perform preventative maintenance on our home furnace. The service he provided was EXCEPTIONAL! He allowed me to observe the entire process and he took time to explain each and every check he performed on our unit. He was very friendly and personable and took pride in his work. I highly recommend signing up for HomeSmart service. Colin S. 03/31/16 |
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Joe Arp was very helpful at servicing our furnace and advising us on the overall condition of our aging furnace, water heater, and AC unit. As a result, we are having Xcel replace all three units this week. Joe is someone we have requested for service over the past 20 years or so because of his honesty and straightforward advise, expertise, and work ethic. Joe A. 03/27/16 |
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Joe was knowledgeable, polite and professional. Joe A. 03/26/16 |
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Thanks Randy B. Furnace went out during a blizzard and Randy was here the next day to fix it. Thermostat was broken so he gave us a new one but also cleaned up and did some maintenance on our very old furnace. We really appreciated his help Randy B. 03/26/16 |
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Jason P of HomeSmart came to my home when my furnace would not turn on. Due to the cold and snowy weather, my in home temperature had dropped in the 50's. Due to a mix up I did not get the call he was enroute to my home but he waited almost 30 minutes for me to get home rather than reschedule the appointment and in 20 minutes had my heat working again. Jason P. 03/26/16 |
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Jason was great! Found the problem right away and fixed it. Jason P. 03/25/16 |
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Wonderful and courteous and very professional. Helped us through a tough time with a flood because of a busted water heater. James V. 03/24/16 |
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Jason and his assistant were great; they corrected the problem quickly and efficiently. Good man! Thanks. Mark Jason P. 03/24/16 |
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Been having issues with furnace for months. It properly worked 75% of the time and blew cold air 25% of the time. Danny figured it out to be a valve malfunctioning. Haven't had to go to the basement and manually start the furnace 5 times last night. Thanks Danny S.
Steve Schade Danny S. 03/24/16 |
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Colin, Bryan, Darian , James did an amazing job with the installation and set up a of 98% efficient furnace and AC. I am very happy with installation.Team did an outstanding job with the duct work, vents and also the overall installation. Its only been a week since the installation and I do not know at that moment if there will be any issues with the system. I will update this post at a later time. So far I do not have any issues with my system and it operates super quite. We have not gotten a chance to turn on the AC yet because the weather has been cold so I cannot comment on it. But the overall installation was outstanding. I was surprised with the attention to details that was provided by the team. Highly recommend this team. Very happy that I went with HomeSmart :) James V., Darian M., Bryan D., Colin S. 03/23/16 |
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Danny was helpful and courteous, and the made the process of replacing our furnace, an unexpected expense, as painless as possible. Danny S. 03/23/16 |
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Danny was professional, friendly and helped to resolve my problem (needed a new furnace) quickly and was at time for his appointment. Danny S. 03/22/16 |
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Greatly appreciate Mr.Lopez with HomeSmart from Xcel Energy
will have father continue with them for sure. Manuel L. 03/21/16 |
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Our family say Thank You! to HomeSmart from Excel Energy,
also for our technician Mr. Manuel L. we appreciate you. Manuel L. 03/21/16 |
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Great! Jason P. 03/20/16 |
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It is comforting having Home Smart insurance for appliance repair. Jason P. was the technician who arrived to fix our hot water heater. He looked sharp in his uniform and greeted us with kindness and a smile. Our four legged children loved the extra attention Jason P. granted them. Of course in no time Jason P. diagnosed and resolved the issue. Thank you Home Smart for hiring and retaining such professionals like Jason P.. Jason P. 03/18/16 |
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Jason P. did an awesome job, he went above and beyond to make sure I understood every thing and was detailed, articulate and knowledgeable of his job. He has excellent customer service skill. I would highly recommend him to come back and refer him to other customers, and I am confident they would say the exact same thing. Employees like him are hard to find!
Sincerely,
Gwen McCalister Jason P. 03/17/16 |
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MY SERVICE PRO WAS JOE A. HE WAS A PROFESSIONAL IN ALL ASPECTS OF HIS SERVICE. PHONE CALLS....DRESS AND APPEARANCE......
TECHNICALLY SOUND IN EVERY RESPECT..........REPAIRED MY IGNITION PROBLEM ON MY FURNACE AND GOT IT CORRECTED. HE REMAINED
TO ENSURE THAT THE UNIT WAS FUNCTIONING PROPERLY.....HE IS THOROUGH AND CAREFUL AND AN EXCELLENT COMMINICATOR.
I WOULD WELCOME HIS EXPERTISE ANYTIME FOR MY CONCERNS. Joe A. 03/16/16 |
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Danny was very professional and answered all of our questions. He kept us updated on the progress of the work being done to our water heater. HomeSmart is a great plan to have and their reps are wonderful. Danny S. 03/16/16 |
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courteous and proficient. we are satisfied customers. Danny S. 03/15/16 |
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Danny was very helpful in getting my furnace ignition issue resolved. I've always had good luck in using HomeSmart for my furnace and appliance repair needs. I strongly recommend any Xcel Energy customer to utilize this service. Service has always been prompt, courteous, and professionally done. All my major appliances are covered for just under $20/month, and that is a great investment for the peace of mind of knowing I won't be getting stuck with a huge repair bill when I can least afford it. I've never been billed above and beyond my monthly fee for any appliance repair work I've had done. Danny S. 03/14/16 |
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Danny S. From Xcel homesmart was great, fixed our furnance and gave great service. He's been here before and was good then also.!! Danny S. 03/10/16 |
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Danny was very honest. Insight full and friendly. He made me feel at ease. He did a great job. Danny S. 03/09/16 |
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After a very scary event when my boiler "exploded" and could have flooded the basement, a most efficient technician arrived promptly (Sam G) and evaluated the situation. He saw that the really old boiler had to be replaced, and arranged for the sales rep to come by (Kevin) to make arrangements. Within a few days when the equipment was available, a total of SIX technicians arrived to do the installation. With Jason's supervision, the techs worked diligently for two solid days, and we finally had heat again. They totally cleaned up the work site and adjacent areas, and were polite and respectful the entire time. I give this team high raves and an A in every way, with sincere thanks for their kindness and skill. Bobbi L****** Berto C., James V., Darian M., Bryan D., Luis S., Kevin C., Sam G., Jason P. 03/08/16 |
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Last night, our furnace started making unusual noises and the burner failed to stay lit when ignited. I have been a HomeSmart from Xcel Energy customer for years, and immediately called them. Even though it was after hours, HomeSmart offered to 'call out' technician to assist us. As the temperature was not frigid, I elected to wait until the morning. At 0730, the technician, Danny S**** called and said he would be here by 0815 to check our furnace. He was incredible! He checked the furnace, explained the problem, and completed the repairs...all covered by our HomeSmart service plan. My thanks to Danny S**** for his professional service, and to HomeSmart for their prompt attention to my problem. I have recommended HomeSmart from Xcel Energy to family and friends in the past, and will continue to do so. HomeSmart is a reliable and professional service. Danny S. 03/08/16 |
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Jason P. And Roberto were absolutely excellent. They spent time explaining, answering all my questions and then double checking to make sure everything was just right. They were great! Berto C., Jason P. 03/03/16 |
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Art C. was punctual, very polite, professional and informative. Art C. 03/03/16 |
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Excellent service, prompt, efficient and courteous - always! Danny S. 03/01/16 |
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Jason, Danny, Art, Manuel, Beto, Luis were extremely professional, courteous and complete. Love having HomeSmart. Thanks. Berto C., Luis S., Art C., Manuel L., Jason P., Danny S. 03/01/16 |
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Danny S. was great, he told me I would most likely need a new furnace only after checking and tuning -up my old one. He went over everything. Good guy and he knows his trade. Danny S. 02/28/16 |
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Sidney, Colin, James and Bryan set me up today with a new furnace. The men were thorough with explanations of how the system would work. They were patient, friendly and kind. I'd recommend this service to anyone who wants peace of mind with such an expensive purchase. Bryan D., Sidney G., Colin S. 02/26/16 |
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Sidney, Colin, James and Bryan set me up today with a new furnace. The men were thorough with explanations of how the system would work. They were patient, friendly and kind. I'd recommend this service to anyone who wants peace of mind with such an expensive purchase. James V. 02/26/16 |
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Jason P. came to do my annual furnace maintenance with HomeSmart. Sadly, he discovered some issues, used the camera to confirm that there was a crack in the furnace. Without HomeSmart and the technical efficiency of Jason, the crack might have gone unnoticed. Even though I must replace my furnace, with a new high efficiency model, I appreciate their approach of taking care of me and my home. Jason P. 02/26/16 |
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excellent customer service from Manuel L Manuel L. 02/25/16 |
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thank you jason p and berto they did a very good job. thanks again Berto C., Jason P. 02/22/16 |
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As always the service was prompt and professional. Jason P. 02/22/16 |
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Very prompt and professional. Excellent job. Homesmart is fantastic. Danny S. 02/11/16 |
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My furnace was fixed in no time. The guys were very nice & courteous. So glad to have HomeSmart! Thank you Jason! Jason P. 02/11/16 |
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Good job 02/11/16 |
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Fast friendly service job well done ! Danny S. 02/11/16 |
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Jason P was very efficient, diagnosed my problem (water heater leak) and within 11/2 hours, he was back with a new water heater and another fellow to install it. All is well and this made HomeSmart worth it! Jason P. 02/10/16 |
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Jason P was very professional & courteous. He had to deliver bad news about our furnace but so in a good way! Appreciate his call before he arrived & got to my home when he said he would! Love HomeSmart program! Thanks to all there! Jason P. 02/08/16 |
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Am very, very pleased with the work performed by Danny S! He was very professional and informative! Danny S. 02/05/16 |
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Great expert service from Danny S. installing new furnace. Also does annual inspection of furnace, A/C, and hot water heater. I have been a HomeSmart customer for many years. Danny S. 01/31/16 |
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Jason P gave 110% and was very friendly and knowledgeable about my problem, he was back the next day with a part. Jason P. 01/29/16 |
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Very happy with the service we received. 01/29/16 |
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Quick replacement to thermostat. Thorough check of system.
Bad policy of having no set time window during entire day for call to be handled.
Higher end thermostat was not covered by program. Danny S. 01/29/16 |
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Danny S from HomeSmart /Xcel Energy did very professional and clean work in my home in an efficient and knowledgeable and friendly manner.
Many thanks. Danny S. 01/29/16 |
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