Hays Cooling, Heating & Plumbing - Our Reviews
Overall Rating
(1041 Reviews)
(95 Reviews)
(200 Reviews)
(180 Reviews)
(286 Reviews)
(42 Reviews)
(222 Reviews)
(11 Reviews)
(3 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Hays Cooling, Heating & Plumbing has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Hays installed a Trane system at our home 5 years ago and we have been very pleased with their service and our Trane Air conditioning system. We continue to have yearly service checkups with Hays. Justin was the tech that visited our home this week and was Awesome. He did a great job on the checkup and was very knowledgeable and friendly. I recommend Hays for service or a new installation. Justin P. 03/23/19 |
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Error message indicated the System was down. Justin P. 03/23/19 |
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sam is a special technician who any company would be honored to have. i will be a hays customer because of his ability and personality Sam R. 02/24/19 |
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Justin is a very informative gentleman. He takes time to explain what’s going on with the unit and how it works. He goes beyond the call of duty to make sure everything is sealed and that every piece is secure on the unit. This company definitely has a talented and highly trained field/service worker. Justin P. 12/14/18 |
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Their price beat the quote by the high profile advertising AC company by thousands. Prompt and professional installation. Justin came out a week later to explain thermostat operation and spent almost an hour explaining operation of variable speed system. He was very, very good. I have recommended Hays to several friends contemplating AC replacement. Justin P. 11/05/18 |
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Justin and Kevin came on October 16th to check on our new Trane Air Conditioner. They were professional , knowledgeable and most helpful in explaining what they were doing. We could not be more pleased with them and Hays Cooling and Heating. I highly recommend them. Justin P. 10/16/18 |
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Justin and Kevin came yesterday for new A/C quality check and fall cleaning. Both very professional and explained everything well. I was very impressed with the service Justin P. 10/10/18 |
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My air went out last Wed, Brandon came on Thurs. pm. He worked into the night then came back next am. He wasn't going to quit! He rewired my whole unit, in & out. Its working beautifully now. I have to tell you my Trane is 27 yrs old!! Brandon R. 10/07/18 |
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I didn't know how to confirm my post Brandon R. 10/07/18 |
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Justin took care of everything needed quickly, was very helpful and friendly after my condo ac install. Great service and professional followup Justin P. 09/28/18 |
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Justin was a super nice guy when he came to my home to do a quality review on the new system installation and tweaking of the cooling system. Thank you Justin for the great services in my home and in the Armed Forces protecting our country and my family.
Lee Justin P. 09/25/18 |
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Kara was very pleasant and prompt in scheduling a same day plumbing appointment with Josh and his intern. Two previous plumbing appointments, with another plumbing company, yielded no solution to the problem. In fact, the situation deteriorated to the point where my new Reverse Osmosis system stopped working, completely. The owner and staff of Hays Cooling, Heating and Plumbing were very professional and skilled,and provided my home and family with the best Reverse Osmosis system in a necessary and expedient manner. I strongly RECOMMEND this ethical and professional plumbing company! Kara L. 09/23/18 |
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Jeremiah was very professional and precise in the work he did at my home. Very pleased. Jeremiah B. 09/17/18 |
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Jacob, was professional, informative and does great work! Jacob G. 09/17/18 |
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One cool dude and very professional. Zak B. 09/17/18 |
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All I can say about Jack is he did everything right. He is Polite, Professional and most importantly he listened to me. I had already decided on what system I wanted before he came to my home and so at that point I was looking for the right person and company to purchase from. Jack had closed the deal in my mind 30 minutes into our 2 hour discussion. I will refer Jack to friends and family and will call Hays now for my plumbing needs in the future. Thank you, Lee Gibbs Jack Z. 09/17/18 |
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I came home from vacation to find that my air conditioner didn't work and it was hot! Frank not only arrived within less than an hour from my phone call, but knew just what the problem was. He went into my hot attic many times and up and down the stairs to make sure the problem was fixed. I couldn't be happier and much cooler. Thank you Hays...you are the best! Frank deserves a raise for his great customer service and expertise! Frank M. 09/01/18 |
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Justin not only was able to solve my AC problem but found 3 other potential problems. Plus he is a most personable young man. Justin P. 08/15/18 |
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Sam was great. He made sure the job was done correctly and really took good care of us. Thank you to Sam and Hay's. Sam R. 07/26/18 |
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We wanted to say thank you to Frank for doing such a great job with Hays Cooling & Heating. Our AC went out in our main house and with 3 young kids its not fun keeping them confined to one side of the house! Frank was very nice and diagnosed the problem and had it fixed super fast. We are able to sleep in a cooled house tonight!! It was quite late when Frank left and he never seemed rushed and got done what he needed to. We will be requesting Frank for our future issues. Thanks again Frank and Hays Cooling Heating & Plumbing. Frank M. 07/21/18 |
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I compared several AC companies throughout the valley. My last call was to Hays Cooling & Heating. Bill S. was prompt, professional and did not waste my very limited time with nonsense (thank you Bill!) He provided a very reasonable quote for a new AC unit. The company offered a finance plan that was right for m and made this huge expense easier for me to handle. The AC install was quick, clean and the follow-up customer service (to make sure I was happy) was impressive. I would recommend Hays Cooling & Heating. William S. 07/21/18 |
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Mark with Hays Cooling & Heating is very adept at his job. Couldn't ask for a more honest and knowledgeable service man. Mark G. 07/19/18 |
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I highly recommend Hays Cooling and Heating and especially Jerry as the technician. He was professional, prompt completely honest and thorough in his work. It is a pleasure to deal with a company that has people who represent them so well! Jerry S. 07/01/18 |
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Justin again mad my tune up go well. I feel confident in also setting up a maintenance that gives me priority even if we have a breakdown in this really hot summer. Justin P. 06/30/18 |
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Update on our previous AC service when we received the bad news our unit needed to be replaced. Hays got Bill S. out here to give us an estimate on a new unit. Bill S. was absolutely wonderful. he checked everything out and we didn't even hear him. We had our new unit installed last week and the crew who did the install ( Rey, Jacob and I think it was also Kevin) were also so amazing! Didn't even really hear them working. They arrived a little after 6 am, the crane arrived around 6:30 and they were done by 9:00am. That is so amazing to us that they arrived so early and again, very unobtrusive. Huge plus is that we had our new unit installed before the heat of the day so we didn't suffer at all. Such a pleasant experience. Two of our neighbors were so impressed with their work we definitely gave them Hay's number. It truly does "Pay to call Hays"! We plan on signing up for their maintenance plan as extra piece of mind. So thankful for Hays William S. 06/25/18 |
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We love Hays! Sam R. Came out to our house to fix our A/C that had stopped working. He was very helpful and knowledgeable about our unit. He quickly got to work and was able to get our system up and running quickly. Great customer service! Sam R. 06/23/18 |
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I am so glad I called Hays to service my air conditioner. Justin was great, so knowledgeable, and very personable. The price was very fair and the work was above and beyond what the previous company did. I will definitely use Hays for air conditioning repairs and will request Justin if possible Justin P. 06/14/18 |
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Our AC went out on Friday night. I called Hays on Saturday morning a little after 10am and their technician Sam was here a little after 11am. Talk about prompt! He spent the next 4 hours here to get us some relief ( 20 year old unit is on it's last leg). He did get us cooling, unfortunately due to age and condition of equipment we are going to have to replace the unit. I just need to call and get it scheduled at this point. Also, a shout out to the other technician that was working on Saturday, Frank, who stopped by to assist Sam with trouble shooting our issue ( he even loaded Sam's ladder up while Sam was in the house doing his paperwork...what amazing team work!!!) We will definitely be using Hays for our new HVAC unit and any future plumbing needs Rey C. 06/11/18 |
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Beginning Friday night we noticed that we were having issues with our upstairs AC cooling. We were busy Saturday morning outside of our home. When we returned in the afternoon we noticed that our upstairs AC wasn't cooling. We called Hays and they had someone to our house within 20 minutes. He had the needed part in his truck, repaired the AC and left our house within an hour of us calling him. We are set up with their service plan so we do get priority service when we have issues but I never dreamed that priority on the week-end meant all fixed within an hour of calling. Nice job and very kind serviceman. Thanks. Frank M. 06/11/18 |
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We had Frank come out on short notice for an inoperative air conditioner unit. He found the issue within about 5 minutes and had it fixed in about 30 minutes. I couldn't have asked for a better experience! Thanks, Frank and Hays! Frank M. 06/09/18 |
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I got four estimates to replace my 40 year old AC unit. I chose Hays not only because their estimate was fair, but also because Bill S. was the most knowledgeable and struck me as the most trustworthy of all the reps I talked to. He spoke well of his company, but there was no hard sell or up sell, which I appreciate. I was able to call or text with any questions and he got back to me promptly. The installers were efficient, tidy and courteous. Several weeks later Justin came out to do post-install check on the unit, and he showed me pictures of the installation, addressed all my questions, and walked me through my new thermostat. I was nervous about making such a big purchase, but I feel confident I chose the right company for the job. Jacob G., Rey C. 06/07/18 |
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Excellent service. Highly recommend. Brandon R. 06/06/18 |
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Frank was very informative and thorough. He informed me that I needed to have my water heater drained and told me that it was covered in my maintenance agreement. He showed me how to clean my outside units, and made suggestions about what to look for in a filter. He was very patient. I had Hays install my two new air conditioning units two years ago. I have been very satisfied. Frank M. 06/05/18 |
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I had Hays out to do an HVAC system inspection and am very pleased with the service I received. The office kept in touch with me as to the arrival time of the technician, who was very thorough and professional with his work. He took the time to explain everything he did and to answer all of my questions. I would not hesitate to use Hays again for my HVAC needs. Sam R. 06/04/18 |
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Had Hays out to check my air conditioners. They came promptly & Aaron fixed the 2 units right away. I recommend them highly. Mike S. 06/01/18 |
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Justin was very professional and was able to fix the problem quickly. Justin P. 05/29/18 |
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Excellent service from the time we first talked to Hays representative to their last visit to check and see that everything was working correctly! Aaron H. 05/25/18 |
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Aaron serviced my AC unit and found it in fine shape, with no repairs needed. Excellent, professional service. I elected to have a condensate safety switch installed, so that if condensate drains are plugged, overflow will not damage the ceiling (air handling unit is in the attic). I think this is a wise and inexpensive precaution, and would recommend it to others with a similar configuration. Aaron did not push this, just mentioned it, and it seemed a great idea, since I had wondered what would happen if a drain got plugged. Fail-safe is good, in my opinion. Aaron H. 05/25/18 |
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Brandon is very experienced. Brandon shared some ways to save energy and lower my heating and cooling bills. Thank you Brandon
Jeannie F Brandon R. 05/25/18 |
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Hays always does a great job and they’re super honest. Brandon was super professional, nice and helped me out in a jam and left behind some terrific advice for the summer. Too bad there aren’t more stars... ;-) Brandon R. 05/18/18 |
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Mark was very helpful and explained exactly what we needed. We are very thankful for everyone at Hays, they always do a great job! Mark G. 05/18/18 |
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We are so pleased with our new air conditioning unit from Hays! The team that installed the unit were professional, efficient and had everything wrapped up 3 hours early. We were also impressed that the owner Chris came by to check the progress and ensure we were happy. About a week later another employee came out to check the work that was done, set up the digital thermostat and to again make sure we were happy. I have heard horror stories from friends and neighbors of AC companies not doing what’s right...avoid the headaches and call the team at Hays! Truly awesone! Jerry S. 05/17/18 |
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Aaron was very professional and offered helpful suggestions about the upkeep of my a.c. unit thanks aaron! Aaron H. 05/11/18 |
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Professional, fast and thorough.
Friendly service. Buying an air conditioner from Hays, is one of the best things I have done! Mark G. 05/10/18 |
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Honest company, great products (Trane) and friendly knowledgeable service tech (Mike S*******) Mike S. 05/10/18 |
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Mike came this morning to service our AC. He was friendly, answered my questions, and even replaced a couple parts for a discount. Highly recommended! Mike S. 05/08/18 |
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I am a long time Hays customer and pleased with their professionalism. Aaron gave my air conditioner a much needed tune up. He arrived when he promised. He was courteous, quickly diagnosed the problem, clearly explained what was needed, and how much it would cost. Thank you Aaron! Aaron H. 05/07/18 |
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Prompt and detailed service, clear explanation of issues and solutions Sam R. 05/04/18 |
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This company was awesome from the time I spoke with them on the phone to the time the technician left. It had been quite some time that my AC had been serviced. The technician, Justin Parker, was very courteous, knowledgeable and listened to my concerns and answered my questions. I felt their rates were reasonable for the work performed. I would definitely recommend them and will be using them in the future. Justin P. 04/29/18 |
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Thanks for fixing our AC! We appreciate Franks Knowledge of our unit, he explained what he was doing and gave us some pointers on how to keep our AC running better. Frank M. 04/26/18 |
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