Genz-Ryan Plumbing & Heating - Our Reviews
Overall Rating
(3895 Reviews)
(1764 Reviews)
(834 Reviews)
(565 Reviews)
(425 Reviews)
(8 Reviews)
(62 Reviews)
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(170 Reviews)
(15 Reviews)
(36 Reviews)
(2 Reviews)
(2 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Genz-Ryan Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Noah was knowledgeable about my boiler system and was able to diagnose and then repair my boiler. He was polite and kept me informed as he was working. It was a pleasure to meet him. Noah F., Kayla L. 02/16/17 |
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Careful, thorough, thoughtful. Bill B., Christy M. 02/15/17 |
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Tom did a wonderful job on my water heater and was very professional explaining the parts of the water heater when I asked questions about it. Your company is lucky to have him working with you. Tom R. 02/15/17 |
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It has been several weeks and the new installation is functioning flawlessly. Zach was skilled, knowledgeable and personable. Kayla L. 02/15/17 |
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My furnace died on Sunday so I called Genz-Ryan as they had installed it back in 1994.
Noah F. was dispatched the next day to determine if my furnace could be saved.
He did a thorough diagnostic exam but sadly, my Lennox Pulse 21 now being obsolete and parts from Lennox no longer available, it could not.
Nevertheless, Noah was wonderful to work with. He was very respectful to me and my home. He answered all my questions with patience and forthrightness.
In the end, I got a new furnace from Genz-Ryan installed the next day.
But for the dead furnace part, my experience with Noah and all the Genz-Ryan staff was A .
If you ever need furnace help, call Genz-Ryan and ask for Noah F. and tell them Jim sent you. Noah F. 02/14/17 |
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Chris came in, job the job professionally and courteously. Impressed with Genz-Ryan overall. Good admin staff, good sales, and a good installer. Chris R. 02/13/17 |
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Chris R. was an excellent technician and a true asset to Genz-Ryan. He was professional, yet friendly. Our furnace was very old ; Chris needed to customize the duct work; he worked non-stop from start to finish. He was a very good lead and was very thorough in his install. He and his team worked well together. They were very quiet and non-disruptive.
Tom M. was also excellent. He redid the electrical connection. I feel very safe and comfortable knowing the unit was properly installed. The furnace runs great! Chris R. and Tom M. did a fantastic job! Thank you... I do "love those guys!" Nick M., Karen H. 02/13/17 |
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Chris R. was an excellent technician and a true asset to Genz-Ryan. He was professional, yet friendly. Our furnace was very old ; Chris needed to customize the duct work; he worked non-stop from start to finish. He was a very good lead and was very thorough in his install. He and his team worked well together. They were very quiet and non-disruptive. Tom M. was also excellent. He redid the electrical connection. I feel very safe and comfortable knowing the unit was properly installed. The furnace runs great! Chris R. and Tom M. did a fantastic job! Thank you... I do "love those guys!" Tom M. 02/13/17 |
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Chris R. was an excellent technician and a true asset to Genz-Ryan. He was professional, yet friendly. Our furnace was very old ; Chris needed to customize the duct work; he worked non-stop from start to finish. He was a very good lead and was very thorough in his install. He and his team worked well together. They were very quiet and non-disruptive.
Tom M. was also excellent. He redid the electrical connection. I feel very safe and comfortable knowing the unit was properly installed. The furnace runs great! Chris R. and Tom M. did a fantastic job! Thank you... I do "love those guys!" Chris R. 02/13/17 |
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Matt was great!! He was very thorough in explaining everything to me, and made sure all my questions were answered! Great team to work with!! Everything looks super! Thank you! Matt M. 02/13/17 |
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Noah was awesome. Great service as usual. 02/13/17 |
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Noah was very professional and informative. We will definitely tell others about our exceptional service. Noah F., Monique S. 02/12/17 |
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Noah was very professional and informative. We will definitely tell others about our exceptional service. Noah F., Monique S. 02/12/17 |
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He was great. Answer all my questions & informed me of what he did when he was finished. Chris R. 02/12/17 |
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Our furnace wasn't going on. The tech (Alex) arrived in a timely manner and took care of the problem right away. He was very courteous and professional. I would recommend Genz-Ryan for plumbing or heating issues. Alex R., Karen H. 02/11/17 |
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Monique was AMAZING!! And Ryan was a great guy Ryan A., Monique S. 02/10/17 |
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Tom R. was very professional and knowledgeable about my water heater and clogged sink drain. He made sure there was no mess left when he was leaving. He was easy to talk to and answered my questions. I would recommend him and Gen-Ryan to others. Thank you. Tom R. 02/10/17 |
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Very Professional! Zach M., Karen H. 02/10/17 |
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Ryan W. from Genz-Ryan Plumbing and Heating did a great job with my furnace, I will definitely request him in the future! Ryan W. 02/10/17 |
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Genz-Ryan is an outstanding service company. Our furnace was acting up and Mike & Zach came over to evaluate the problem. They also took the time perform a full inspection and found a couple issues that needed attention. Their professionalism was top notch. Mike B., Zac B. 02/09/17 |
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Genz-Ryan is an outstanding service company. Our furnace was acting up and Mike & Zach came over to evaluate the problem. They also took the time perform a full inspection and found a couple issues that needed attention. Their professionalism was top notch. Mike B. 02/09/17 |
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This was the first time I have used this company for service. I would definitely use them again. The technician the provided the service (MattM) was very courteous, efficient and very understanding. I appreciate the fact that he presented me with several options to get the service done that I need. I will be using them again. Matt M. 02/09/17 |
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This was the first time I have used this company for service. I would definitely use them again. The technician the provided the service (MattM) was very courteous, efficient and very understanding. I appreciate the fact that he presented me with several options to get the service done that I need. I will be using them again. Matt M., Christy M. 02/09/17 |
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This is the second time Dave has been to my home for service calls. He took the time to ask about my plans for staying in my home before recommending service options. I appreciate his not trying to sell me on service I do not need, very professional. Dave B. 02/09/17 |
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Very positive, Everything was explained during and after the furnace was installed. Joe B. 02/09/17 |
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Bill was very nice but admitted to knowing nothing about my water heater. I provided documentation including website troubleshooting manual, discussed various scenarios, asked him to check the items in the manual. Vascillated between $99 service charge and upcharge to $199 if diagnostics had to be done. He was there for diagnostics--and repair as needed, so not sure where the disconnect was. Ended with water testing for chlorine and water pressure, both of which I knew the results before hand. He said several times he'd call Bradford White for guidance, but that didn't happen. No other ideas other than to replace my unit with a $12000 one that Genz Ryan would warranty. Bill is a nice guy, no doubt, but when I called and asked if the company works on Bradford White, and got a "yes" I expected a little more proficiency than Bill was able to provide. And my hot water heater still doesn't work in the morning unless I start another gas appliance first (calling Centerpoint energy for troubleshooting next). Sorry I can't give you a higher rating. 02/09/17 |
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I called Genz-Ryan Plumbing & heating in the morning and had Matt M. over a couple of hours after, replacing a kitchen sink which was hard work due to the heavy one I had and replaced a new garbage disposal. Fast service, honest, professional and kind. I will definitely call this company again and ask for Matt M. to work on my next projects. Matt M. 02/08/17 |
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David was very professional and did a great job , he explained everything in detail and also checked with the utility company on some details by calling them on his own, overall was very happy with his work!! Dave B. 02/08/17 |
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Excellent same day service. They took the time to show us the issues and then came back later same day and fixed water heater anode and installed a new water softener Lance M. 02/08/17 |
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(no comment) Noah F., Kayla L. 02/08/17 |
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Joe B did an awesome job installing our new furnace. All of the details looked perfect. He also spent the time with me in explaining the features and maintenance necessary for the new furnace. Great Job Joe B. Joe B. 02/08/17 |
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Very satisfied will the person scheduling and the tech. Jeff P., Kayla L. 02/07/17 |
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(no comment) Shawn M., Cherie L. 02/07/17 |
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Chad is excellent giving ideas and feed back for the project. Options were given and helped decide which would work best for this project. Knowledgeable and professional. Great technology and company is working for their clients. 02/07/17 |
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Great Experience. They did a good job, gave us several choices and explained everything very clearly. The replacement of the hot water heater was done in a reasonable time. Left the area clean. Matt M., Cherie L. 02/06/17 |
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I was totally impressed with the overall professionalism of the Genz Ryan Team. Customer Service was excellent from my initial call throughout the visit. Mike B. did an outstanding job identifying the issues and explaining it in terms that I could understand. He clearly laid out my options without pressure and offered suggestions for improvement in managing my troubled heating system. Based on this interaction, I definitely would/ will use their services again and recommend them to others. Thank you for employing and engaging trustworthy and competent professionals that represent your company very well.. Mike B., Monique S. 02/06/17 |
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Great people to work with for plumbing and heating. Used them a number of years ago and didn't hesitate to call them for the projects that needed to be done now. Highly recommend this company and Chad was excellent explaining all options. Chad O., Karen H. 02/06/17 |
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The girls in the office were very pleasant, helpful.Need to let customers know the techs work on a flat rate Matt our plumber was wonderful, personable, took the time to answer our questions, easy to talk to. Gave us many options to fix our situation We will definitely ask for Matt in the future and use Genz- Ryan plumbing on our project coming up in the fall Nothing but great things to say about all persons involved to resolve our plumbing issue.....Thank you Matt M., Karen H. 02/05/17 |
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Starting with my initial telephone call at about 8:00 A.M. on a cold Frifday morning, I was treated professionally and courageously by both your customer service representative and dispatcher. As I was given an indefinite appointment, your dispatcher called me several times to give me progress reports on when the technician would arrive. Noah F. arrived at about 7:25 P.M. on a cold Friday night, put on his shoe covers, listened to my description of the problem and went to work. It took him about a half an hour to diagnose the problem an explain options and the cost. He had the part in his truck and installed a new high efficiency blower motor in about an hour. He tested the motor, cleaned up and left about 9:00 P. I appreciated his willingness to work so late to get my heat working on a very cold day. I am pleased with all aspects of this service call an would have no reservations about recommending Genz Ryan.
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(no comment) Larry C., Christy M. 02/04/17 |
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Nick M. did a tune-up of our 13 year old furnace. He was very pleasant and professional. Nick explained what he was looking for and what he found through his evaluation. He told me where I might have a problem and what my options were. His visit to our home was a positive experience. Nick M. 02/04/17 |
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Nick M tuned up our furnace. (13 years old) He did a thorough job, explaining what he found. He was very pleasant and fun to visit with. He let me know where there might be a problem and gave me some options for taking care of it. His visit was a positive experience. Nick M., Ann S. 02/04/17 |
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Professional, courteous, flexible. Cleaned up, never knew they were here. Pricey, but so is everyone else. In/out in less than a day. Recommended. Tom R., Karen H. 02/04/17 |
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Ryan A. was super helpful and walked me through everything. It being my first home, I don't have much experience with furnaces, A/C, etc. He explained it all very well and even gave me some tips on my water heater and softener, and he certainly didn't have to. No up selling whatsoever. Call center was also extremely helpful, keeping me informed even though I didn't have an appointment. I will recommend. Ryan A. 02/03/17 |
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Phenomenal service again with Tom R. I had a question about my water heater that was recently installed, and instead of answering it over the phone, they insisted that they come out to look at it since it was still under warranty. This was our second time working with Tom and he is great!!!! I definitely will be recommending Genz-Ryan and specifically Tom R. to any of my friends in need! Thanks Tom!!! Tom R. 02/03/17 |
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Everyone at Genz-Ryan was helpful and friendly. Dave ***** was a fantastic technician. He explained what he was doing, what I needed and suggested solutions. I highly recommend Genz-Ryan. Dave B., Cherie L. 02/03/17 |
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Very personable took time to explain things Zach M. 02/03/17 |
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I had the opportunity of having work done in my home by two of your employees: Steve Major on December 16th, 2016, & Tom Ronia on February 2nd 2017. These two technician were exemporarily with there service. They recommend Genz Ryan 200 present! Bravo to these fine young men. Great public relations, excellent attitude, respectful, do their job with class & integrity. Steve M., Tom R. 02/02/17 |
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Excellent service, quality work, and overall very smooth process. Dave B., Shea W. 02/02/17 |
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Matt M came out today to service our water heater which we learned was 18 years old and presented us with several options to replace it. He was professional, knowledgeable and thorough. Thanks for your great service through the years and we would recommend you again. Good job, Matt! Matt M. 02/02/17 |
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