Genz-Ryan Plumbing & Heating - Our Reviews
Overall Rating
(3895 Reviews)
(1764 Reviews)
(834 Reviews)
(565 Reviews)
(425 Reviews)
(8 Reviews)
(62 Reviews)
(10 Reviews)
(170 Reviews)
(15 Reviews)
(36 Reviews)
(2 Reviews)
(2 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Genz-Ryan Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Terrific customer service from Jeff! Kind, polite and helpful. Update/confirmation call was great for predicting arrival and he arrived right on time as expected. Will request Jeff in the future! Jeff P. 04/09/17 |
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Very friendly and courteous. Did a thorough job of water heater flush and inspection. Lance M., Cherie L. 04/09/17 |
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The service technician had an in-depth knowledge of the problem and efficiently restored the unit back to a 100% capability. 04/07/17 |
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Bill is very knowledgeable with his job. He is courteous and prompt.
I called to set appointment and Karen was helpful with suggestions and courteous. Bill B., Karen H. 04/06/17 |
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Great service-Ryan A. went above our expectations to accommodate ALL our needs. Completely explained what service was needed, pricing, and the process. Helped us get connected with the proper service person for a second issue we had - even set up the appointment for us. 04/06/17 |
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Ryan A. was awesome. We were dealing with two different issues ..... fixing our drain issue with our bathtub was not what he was at our house to fix, BUT he took the time to listen and made the appropriate calls to find us the right service person, got us prices on the repair and even arranged the appointment. Then he serviced our air conditioner, explained what needed to be done to extend the life of the unit and completed the work in one visit. WE are very happy with the staff and service at Gene-Ryan. THANK YOU Ryan A. and Karen H. Ryan A., Karen H. 04/06/17 |
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Had Noah F. out to the house and I was able to get a quick and easy quote and he was able to schedule same day service. Service was done in a timely manner and with great quality. This place is pretty good and I would highly recommends. Noah F. 04/06/17 |
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Emily was polite, and informative this was a proactive call to set up service on my AC. The technicians were also polite, and respectful of my house and equipment,and I am very happy with their service. Emily M. 04/06/17 |
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Dave Brown was my service man and he was very efficient and someone I could call again if I need service. It was a very exemplary day. Thanks 04/06/17 |
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(no comment) Tom R., Christy M. 04/06/17 |
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Have used Genz - Ryan for all our plumbing needs! Zach is great at his craft and will request in the future if needed! Zach M., Karen H. 04/05/17 |
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Dave Brown was excellent in customer service as well as helping with our water heater. Recommend Dave highly and would call him again without hesitation. Jeff Walsh Dave B. 04/05/17 |
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The team did a good job setting up my inspection and being on time to complete. Billy and Zach had a good knowledge of what they were doing and made good recommendations. Billy P., Zac B., Monique S. 04/05/17 |
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You get what you pay for, and I got great and friendly service with no pressure Matt M. 04/04/17 |
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Nick was great, very thorough, on time, and did a great job. GenzRyan is a great company, we will use them for all our heating, and plumbing needs. Nick M., Cherie L. 04/04/17 |
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Nick M. did a great job and was very thorough for our AC tuneup. Nick M. 04/03/17 |
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Noah F. worked on my home's boiler and air conditioner. He was very friendly and did a good job. I will ask for him personally next time I call Genz-Ryan. Noah F. 04/03/17 |
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Chad spent a lot of time with us trying to find exactly what we needed was extremely helpful. Did an excellent job getting everything we needed for a difficult job. Chad O. 04/03/17 |
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A service call was scheduled at my address 18437 Lafayette Way, Lakeville on 3-31-17. the service technician was very courteous. However by the time he got done giving me a quote for service obviously based on company protocol on his iPad I was actually quite offended (by the company, not the service technician. I need the AC unit replaced at my townhome. the first estimate was almost $8K including replacing the furnace motor because it could wear out soon. I asked him to take out the duct cleaning, furnace motor, etc. and give me a quote on the AC, replacing the filter in the humidifier as well as the 6 ft of plastic hose draining the humidifier on the furnace as he thought it was filling up with sediment. The price was still over $4K. at that point I said I will get another price on the AC but go ahead and replace the humidifier filter and hose. the quote was $224. Genz-Ryan must be a very profitable business if they can get customers to pay $224 for parts that total less than $25. I thought it would be convenient and save me a trip to Home Depot to get the filter and hose and replace which I have done myself many times. $200 labor.... give me a break! So I said I would pay $99 for the service call. If he had quoted me in the beginning what I asked for to replace the AC and if my math is right above that would have been about $3800. More than I expected but since he was there I may have been convinced to sign the order. However, after the exercise of trying to sell me a list of things I didn't want and some I clearly did not need and the pricing for a hose and filter there is no way I would trust Genz-Ryan. Now a new AC may cost $3800 from another service provider but maybe it costs $2000. But I have no idea what its worth as I feel I was about to really get "hosed" by Genz-Ryan. your sales strategy must work because some people may not question a quote. I felt like I was being treated like the helpless blond who takes her car to be serviced and the shop manager manages to sell her a muffler belt because it was about to break and someone could get killed. Genz-Ryan is off my list and you got my attention in a way that I have told a few friends the story with "can you believe that"? By the way, I used to manage a commercial real estate development and construction business for a family and I have developed about 6 million sf of industrial space. I'm not a dummy. Finally, yes, you have my permission to use my comments on your promotional materials. You can also use my name if you like. Bruce Maus. thanks for asking! 04/03/17 |
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Billy came in and explained the procedure for the annual inspection and promptly started on performing procedures. He was very detailed and explained things as he went along. At the end told both of us his finding and how things looked. The were no major issues but he also suggested items that could be upgraded as optional. I would definately recommend Billy in the future. Billy P., Karen H. 04/02/17 |
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Lance executed the inspection process and identified the need for a new water heater. He handed off installation to Shea who completed the process painlessly and quickly. Thanks for your excellent service. Lance M., Cherie L. 04/02/17 |
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Noah F. did a great job explaining my options for a new heating and cooling system. Noah F. 04/01/17 |
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Lance on a prior visit diagnosed a leak in our water heater. We were not ready at the time for replacement so he came back at a later date with 6 detailed options for our review. Each option was thoroughly explained an one was selected.He was able to schedule a replacement that day. By 3 pm we had a new water heater that fit our budget. The installer was also very knowledgeable and efficient. Lance M. 04/01/17 |
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Received excellent customer service from Noah. He was professional, courteous, and very thorough. He spent the extra time necessary to make sure all equipment was running well. We want to commend Noah for an outstanding job. Noah F. 04/01/17 |
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Chad Olson was a pleasure to work with. Knowledgeable, professional, courteous, and thorough in his work. He did an outstanding job. Chad O. 03/31/17 |
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So far the new thermostat is operating properly. It's also easier to program! 03/31/17 |
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Noah was very professional and offered options for our in-floor thermostat replacement. GR did our electrical with our new home in 2005, and we feel confidant with their services. Noah F., Karen H. 03/31/17 |
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Great help Ryan A., Cherie L. 03/31/17 |
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Excellent service by the technician replacing our water heater. Explained all options for fixing vs replacing. We ended up replacing and it was timely. A separate crew brought in the materials shortly after the decision was made. Very through out and clean. Answered every question I had. They use a lot of new technology for diagnosis and paperwork. Would definitely recommend. Joel P. 03/30/17 |
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great Loren B., Matt M. 03/30/17 |
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Initial service review. AC was acting up, called in a tech, Jeremy, who was very helpful in going over the system, what it is doing, how it is working. System is 45 years old, so Jeremy provided several options for repair or replacement. He was very responsive to questions and worked hard to ensure an excellent level of service. Very happy.
Install of new systems is next week, so a follow-up review will be for that aspect of the service.
UPDATE : Install of new HVAC and water heater went well, though we had some vent pipe slope issues that took 3 more trips to finally resolve. Very satisfied with maintenance calls so far.
UPDATE March 2017: Service calls continue to go well. Staff scheduling by Karen and work by Jeff is all top notch. Jeff P., Karen H. 03/30/17 |
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Mike is courteous and friendly, and he is willing to explain the details of his activities. I would recommend him to perform the checks on my other friends and neighbors. Mike B., Cherie L. 03/30/17 |
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Pricing is outrageous. Not open to negotiation. Competitor installed unit with 9 year warranty for your "band aid" bid for labor/install only. Had hoped to use GenzRyan for central air and furnace replacement also, definitely not happening. 03/30/17 |
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Tom R. was very knowledgeable and personable. We appreciated the assistance he gave us and look forward to working with Genz-Ryan in the future. Tom R. 03/27/17 |
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Was very impressed with Dave. He did a good job and was courteous. Would definitely call again if needed. Dave B., Kayla L. 03/25/17 |
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The serviceman was very professional and courteous. He was easy to talk to and he answered my questions. 03/25/17 |
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Ryan Whitson, Service Technician did a fantastic job. He was very imformative, told me the problems with my furnace and I made the decision to have it replaced. Everything went so well and I would recommend Ryan very much. Such a nice young man. Ryan W. 03/24/17 |
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My experience was very positive. The response to my problem was very quick. The service tech was very knowledgeable and patient in laying out the various choices of solutions. Once I made my decision, he immediately started work on the plumbing problem. He spent time to make sure I understood what was being done. I would have given him a '10' instead of a '9' if the job site was left cleaner. I had a little water damage around the work site. Chad O., Cherie L. 03/24/17 |
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Nick was awesome,knowledgeable and professional ! Nick M. 03/24/17 |
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Noah was very professional and knowledgeable. He tuned up my furnace, explained issues, and answered questions. Noah F., Cherie L. 03/24/17 |
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Had repeat visit for Furnace issue after only 1 week. Costed more money for 2nd fix now hope stays repaired for awhile. Opted not to get new furnace at this time. Ryan A., Karen H. 03/23/17 |
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After some initial problems making it to the originally scheduled appointment (after being delayed at previous calls), my appt had to be rescheduled for another day, and then everything went smoothly after that. 03/23/17 |
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Very satisfied with Ryan's service work for the Heating system. 03/23/17 |
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We had great service with Genz-Ryan! We needed service on our furnace and water heater. Dave B and Noah F arrived on time and were very polite. They fixed the appliances quickly and got everything working back to normal! I will definitely use them again in the future 03/22/17 |
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We recently had our thermostat replaced by Billy a Genz-Ryan. Very nice, professional, respectful of our home, and he did a great job. I would recommend Genz-Ryan for any plumbing and/or heating issue you may encounter. Billy P., Kayla L. 03/22/17 |
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Had a wonderful experience with the technician, Ryan doing the tuneup for my Heating system. He was on time, explained to me what he doing, and also discussed having the different options I have for the yearly maintenance, if i needed one. Thanks, Ryan and Genz-Ryan Plumbing & Heating, MN Emily M. 03/22/17 |
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(no comment) Noah F. 03/22/17 |
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Great , Ryan the technician was very helpful in directing me in making the right choice for the service that will help me safe long term...... Ryan A., Cherie L. 03/22/17 |
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We had great service with Genz-Ryan! We needed service on our furnace and water heater. Dave B and Noah F arrived on time and were very polite. They fixed the appliances quickly and got everything working back to normal! I will definitely use them again in the future! Noah F., Dave B. 03/21/17 |
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We had great service with Genz-Ryan! We needed service on our furnace and water heater. Dave B and Noah F arrived on time and were very polite. They fixed the appliances quickly and got everything working back to normal! I will definitely use them again in the future! Dave B. 03/21/17 |
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