Genz-Ryan Plumbing & Heating - Our Reviews
Overall Rating
(3895 Reviews)
(1764 Reviews)
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(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Genz-Ryan Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I am a widow, living alone. I had a lot of questions about my sump pump, water treatment, etc. Matt answered all my questions patiently, checked all my plumbing etc. I learned so much from him and feel much more confident about how everything works the care of my plumbing appliances. I know everything is working as it should. He was very knowledgeable and professional. Matt M. 08/25/21 |
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Timely and professional ,high quality of work and understanding. All three Techs.on my project did an excellent job. Highly recommend their services. 05/18/21 |
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Adam was very prompt, professional and courteous. Great looking work. Willing to work with our requests and very informative. Adam G. 05/17/21 |
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Two weeks on THursday, ago my boiler stopped working due to a faulty fan. I contacted Genz Ryan @ 8 am and was told someone would be there promptly as I had no heat and no hot water. She also assured me they would not leave me in the cold-they provide space heaters. I also contacted the manufacturer who directed me to Ferguson for the part which they did not have in stock but priced it at $432.
Genz Ryan did not show up until 3:30 pm, said part would not be available until the following Monday and left within 15 minutes- no space heater, no apologies for being late meaning the part could not now be shipped until Monday.
On Monday afternoon, Steve showed up, spent 45 minutes installing the new fan and left me a bill for $1500! Even with mark-up for the part, that's $1000 per hour for labor! More than any doctor or lawyer in thus state!
Wish I had consulted Angie's list where many people reported the same type of price gouging, particularly of the elderly. I am a senior citizen. Will be reporting to the Dept of Commerce and contacting our representatives to do something about price gouging, particularly in the dead of winter when your only other option a that point is to freeze! Steve M. 02/22/21 |
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SHEA & JESSE were sent to my house to replace out dated and failing plumbing, as you know punctuality is important! They were on time for a big job. Shea got started removing the old water softener and associated equipment and Jesse went to work on replacing all the faucets, shut -off valves and shower mix valves which requires cutting access with precision then installing close up panels for three bathrooms! This team was great! All the work was done at a professional level. Clean up was perfect! I was very satisfied with the work performed. I would recommend this team again & Genz-Ryan for all your HVAC, Plumbing & Electrical needs! Shea W. 02/10/21 |
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no comment Alex B., Mike G. 04/21/20 |
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Matt did an excellent job with our annual plumbing inspection as part of our maintenance agreement. He gave us an honest assessment and was not pushy in any way when we let him know another company takes care of reverse osmosis system. He made some helpful suggestions and left us feeling happy that everything is working well for another year. Thanks! Matt M. 02/23/20 |
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Rich was wonderful and very informative, helped me understand my AC better.
Thanks David A., Richie R. 06/08/19 |
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Ryan, Tre and the other technician were very professional. Ryan cleaned up after he was finished, explained everything that they had done, etc. Highly professional organization and highly recommended Ryan M. 06/06/19 |
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Ryan took his time to really e plain our options then answered all of our questions. Excellent experience!!! 06/06/19 |
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Ryan A was amazing. Great personality and very professional!! Ryan A. 06/05/19 |
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Didn’t bother to check to see if A/C worked. Ryan M. 06/04/19 |
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No comment Chris G. 06/03/19 |
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No comments Chris G. 06/03/19 |
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Friendly and fast service! Noah F. 06/03/19 |
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Mike Sippel was courteous, professional, thorough, and took his time to explain things to me so I understood how everything worked and what I needed to do to maintain it. Great service! 05/31/19 |
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M ax Y. came to my home and suggested the items that needed attention. So I decided it was time to take care of these items. Max is a charm. He works hard till the jobs are done and made sure everything was cleaned up and remove all before he left.
I would highly recommend Genz-Ryan and Max Y. Max Y. 05/30/19 |
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Nice to work witn. Mike B. 05/30/19 |
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Mike Sippel was timely, professional, courteous, and thorough. He took his time explaining things to me so I would understand how everything works and would be able to maintain things on my own. I received great service from him and was very happy with my appointment. Mike S. 05/30/19 |
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Zac came to provide our annual A/C service a couple weeks ago. He did a great job for us, not only in identifying issues with our air conditioning unit, but also in how well he explained the issues, identified options, costs and likely outcomes. He made it very easy for us to make a good servicing decision that met our needs.
Zac is personable, friendly, knowledgeable, and professional in how he goes about his job. This gave us confidence in his technical diagnosis and subsequent service options. We're pleased to recommend Zac and Genz-Ryan to others. Zac B. 05/30/19 |
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Dave Anderson, Great Tech, arrived early on a holiday!! David A. 05/28/19 |
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Alex was super helpful and personable. Alex B. 05/28/19 |
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Why are you asking for a review when I posted one on Thursday? I hate that every business is asking for a review. My time is valuable, too. Dan W. 05/25/19 |
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Ryan was very friendly and professional. Fixed our A/C in a timely manner laid out all our repair options! Ryan A. 05/24/19 |
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Scheduling an appointment was easy. The company offered several options for days to schedule a service appointment. I was notified half hour in advance of service tech showing up so I was able to be available when they showed up. Service tech was friendly and took great care to not damage household when moving parts in/out. He was very clear on what the problem was and gave several pricing options. Job was complete in one day. I would recommend Genz-Ryan and Service Tech (Tyler). Tyler U. 05/23/19 |
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Tyler, you rock! Prompt, friendly, professional and knowledgeable. What more can I say? You have it all. We’ll continue to ask for you by name. Thanks. Tyler U. 05/23/19 |
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I have been very satisfied with every aspect of my involvement with Genz-Ryan. Everyone is so pleasant. Everyone's attitude is great. I feel like customer's are treated with respect and care. Thanks for all you do. 05/23/19 |
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No comments Joel P. 05/22/19 |
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Great job by Zac recently. He completed a thorough annual check of our air conditioning system and did it quickly. Thanks Genz-Ryan and Zac! Zac B. 05/22/19 |
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Richie was very informative and helpful. I appreciate all of his advice and will be calling Genz-Ryan in the future to address my heating and cooling needs. Jeff L. Richie R. 05/21/19 |
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I have read most of your other customers coments. Noah Fieldseth is fantisic. Very knowledgeable,polite ,helpful. Noah gors the extra miles to do what it takes to fix problems. he answered multiple questions. The whole Genz-Ryan team is an example of how to run a business. WOW Keep up the good work. May God continue to bless and grow your business. You have earned my trust and continued future business. Noah F. 05/21/19 |
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Richie was a knowledgeable technician and great to deal with. Richie R. 05/21/19 |
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Richie did a great job of explaining everything. Richie R. 05/21/19 |
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Ryan A. provided great service, reviewed options and didn't pressure me to a more expensive option. He was friendly and professional. Ryan A. 05/21/19 |
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The initial installation in December 2018 had some frustration for us because they returned three times to readjust the thermostat. Their hookup of the air conditioner today was very good and professional. Mike B. 05/20/19 |
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Contacted Genz-Ryan on Monday and their service tech Tyler was on the job Wed to replace our furnace fan and trouble shoot problems with our A/C. He had both problems diagnosed w/i 15 minutes and had us up and running with the necessary new parts and wiring repair early the next morning. Job well done Tyler Cristian B., Tyler U. 05/18/19 |
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Very friendly and helpful staff. Richie has routinely serviced our system several times. He is very thorough and knowledgeable! Richie R. 05/16/19 |
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The initial installation in December 2018 had some frustration for us because they returned three times to readjust the thermostat. Their hookup of the air conditioner today was very good and professional. Ryan A. 05/16/19 |
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I appreciated Richie and the effort he puts into communication! He went over and above educating me about our AC/Furnace. Even more...I got some fishing tips! Cristian B., Richie R. 05/15/19 |
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Adam showed up a few minutes early and worked straight through until our new furnace & central AC units were installed tested and validated. Adam G. 05/14/19 |
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Very good at their job. They explained everything in terms that were easy to understand. Steve M. 05/14/19 |
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Richie did a thorough evaluation of our system, and gave us multiple options ranging from repairing to replacing, with different levels on both. We wound up replacing the furnace and AC because of multiple issues that would have equaled the replacement costs. He explained each step and walked us through it. Richie R. 05/14/19 |
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Mike B. was out for the yearly AC check. Great service, knowledgeable, helpful without being pushy in any way. Answered any questions that we had, up front pricing which we always like. Been using their services for 15 years and not once had an issue they did not resolve. Mike has been out a few times for our needs and every time he left we were satisfied. Mike B. 05/14/19 |
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Mike B. was out for the yearly AC check. Great service, knowledgeable, helpful without being pushy in any way. Answered any questions that we had, up front pricing which we always like. Been using their services for 15 years and not once had an issue they did not resolve. Mike has been out a few times for our needs and every time he left we were satisfied. Mike B. 05/14/19 |
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no product push, just straight up facts and pricing
very good tech !! Matt M. 05/14/19 |
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Richie did a great job on my AC inspection. Richie R. 05/14/19 |
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We have used them for our plumbing and heating needs.Highly recommend them.Great service and communication Cristian B., Zac B. 05/13/19 |
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No Comment David A. 05/13/19 |
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We had Tyler come out last year for a tune up on our A/C. He made a recommendation and he added a part that was less stress on the system. A/C worked fine all summer. We requested Tyler again for A/C tune up this year and everything looks good. Tyler also looked at our furnace, since it had quit working 2 weeks earlier and found a need to replace some parts. The parts were picked up by Tyler and Shawn came the next day to finish the job. Both men were friendly, knowledgeable, answered any questions, and respectful of our home. Thanks again. Tyler U. 05/12/19 |
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Soft water! Fixing the shower! Amen! Steve S. 05/09/19 |
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