Bonney Plumbing, Heating & Air - Sacramento - Our Reviews
Overall Rating
(4259 Reviews)
(1244 Reviews)
(548 Reviews)
(408 Reviews)
(599 Reviews)
(299 Reviews)
(776 Reviews)
(385 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Bonney Plumbing, Heating & Air - Sacramento has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Yesterday afternoon one of their drivers in a hydraulic tailgate truck at ampm on sunrise and Douglas stopped behind me as I was backing out he was blocking the exit dented the back of my car and told me to leave and settle down. Even after making them aware the office comes up with a BS answer so they don't have to address the fact their driver was parked illegally blocking the driveway for customers!
I WOULDN'T RECOMMEND THIS COMPANY FOR ANYTHING VERY RUDE WORKERS IM SURE THAT THEIR WORKMANSHIP IS EVEN WORSE! Staci D. 10/20/22 |
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Would give 0 if I could. Scheduled a small project on 12/27.. scheduled for 1/3 between 12-7pm. Got a reminder on 1/2 sent confirming text. Called 1/3 AM to record confirmation. Waited at home for the 1 hr prior call. At 3:30 got a call that they would need to reschedule for 1/7 ...WHAT? Don't believe their "same day". Saying I'm sorry and I apologize a number of times doesn't help. Their "famous" customer service has disappeared. Staci D. 01/03/22 |
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Ruben is excellent sales rep we are very happy with the way he helped us today Ruben B. 06/22/21 |
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Tyler put in a new kitchen faucet for us Tuesday June2,2021. We have used Bonney for some years and had several good guys. We got lucky with Tyler. My husband is unable to do these kind of things so I need to know what is going on. Tyler answered some questions on this project and a couple things I have in mind for later. He explained clearly and simply and I am very grateful. He and Brandon were done in a timely fashion with no mess. Thanks again Tyler. Tyler H., Brandon H. 06/05/21 |
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We've used Bonney before, but the job removing and replacing our hot water heater that Tyler and Chandler just completed was outstanding. Because of supply problems, Tyler had to dig deeper to find a comparable replacement that required some creative work to accommodate it. Both Tyler and Chandler were extremely polite, friendly, informative, hard-working and very professional. Tyler was also very thorough in explaining the working components of the new hot water heater. Outstanding employees, outstanding company! I used to co-own a residential construction company and believe that you have created one of the best companies in the business.
I also learned about your excellent training program and will recommend to my grandson that he check out your company for possible future employment.
Please feel free to share this recommendation, or portions of it, as you see fit.
Yours truly,
Jim and Kathy Copeland
Placerville, CA Tyler H. 04/08/21 |
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We had a garbage disposal issue and when scheduling for service we were reminded of our maintenance service and scheduled that for the same day. Matt came out and did a thorough check of our system and although it was functioning properly, he did a thorough cleaning of the compressor outside and replaced the filter inside. I really appreciated seeing the before and after photos that he took! He even made a couple suggestions (air scubber and start assist for compressor), with estimates, and told us about the great financing that Bonny offers. One of the best purchases we have made for our home was getting the maintenance plan from Bonny. Everything Matt did today was at no charge! Super nice guy, courteous and professional! Thank you! Matthew H. 03/17/21 |
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Tyler came out today to fix our garbage disposal. I let him know I hit the reset button and turned it manually but no luck. He looked under the sink (better that I did obviously) and discovered it was unplugged. Apparently I had knocked it loose when I was replacing filters down there a couple weeks ago. I was pretty embarrassed and he didn't even make fun of me lol. Even though it was an very easy fix, he thoroughly checked the system to make sure everything was working well and even checked the other sinks in the house to make sure they were all draining ok. Thanks for being so professional and not laughing too hard when finding the problem. Best part...no charge for today because we have a regular maintenance service with Bonney! Highly recommend it. Tyler H. 03/17/21 |
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Professional person. Answered all our concerns. Thanks. GUILLERMO S. 08/04/20 |
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Professional person, answered all our concerns. Thanks. Ruben B. 08/04/20 |
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Scott was very knowledgeable and explained the problems so we could understand . We were very impressed with him. SCOTT K. 06/29/20 |
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Bonney responded to our request for help very quickly -- the very next day. The technician (Tyler H.) arrived during the time period promised. He was very knowledgeable & pleasant to work with. He went out of his way to help. Tyler H. 06/26/20 |
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Dustin gave some suggestions and made us feel he really knows his stuff. We look forward to working with Dustin. DUSTIN H. 06/23/20 |
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The technician was very polite and patient. Spoke vey clearly and loud. That is important since I wear hearing aids bilaterally. He did not rush and explained everything he was doing. And he will be back in 2 weeks. Our system is now working well. ROBERT C. 06/02/20 |
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We first met Ben on a Friday evening. The crew in our house had worked a long day and he came to lend a hand and help them finish their day. And he was back during the weekend to make sure the hardest part of the job could get finished before Monday. He is an example of what makes an exemplary technician and we were lucky to have him at our site! Thank you!!! Ben M. 06/02/20 |
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I was extremely disappointed in Ruben's lack of preparation and poor customer service when coming to my home to sell me a new HVAC system on Thurs., April 30th. He didn't have a ladder to get to the unit, was condescending with discussing finance options, and forgot to turn the unit back on inside after inspection. This lead to a requested return house call back to my home late at night and an unnecessary response that he was "doing me a favor". He also did not call me on the following day when he said that he was going to and didn't call even up to the following Monday mid-day. I had to contact his supervisor directly to attempt resolution. Unfortunately, Bonney did not meet my 5 star expectation, although I've been a customer with them for years, and I decided to go with another company that met my customer service expectations. Ruben B. 05/08/20 |
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Scott did an excellent job with finding a leak in my coil that had not been found in the past. He filled my missing refrigerant and monitored dye in my system over a period of a month and a 1/2 and followed through with getting to the root of the issue. His professional customer service was much appreciated. SCOTT K. 05/08/20 |
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Ruben was one of the most helpful people I’ve ever met. He was very upfront about the fact that I did have the option to repair my old HVAC systems, but that it would be a waste of money in the long term because of the issues we were having with the systems, the cost of the repairs and the age of the units. We decided to replace both of our HVAC systems and get a new whole house style fan installed. Ruben could have very easily up sold us on the top of the line system, but told us that the mid-level system was enough for our residence. He bent over backwards to make sure we would get our new systems installed within a matter of days. The entire crew that came out was friendly, informative and helpful. We will always be Bonney customers based on this experience alone. Ruben B. 04/28/20 |
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Bonney’s quality of service : second to none! 03/25/20 |
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Landrel exhibited nothing short of punctuality, precision, and professionalism. Very personal! LANDREL T. 03/24/20 |
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Tyler Haake was my technician today and he did an excellent job. He was so professional
and so polite . I appreciated the time he took to research the problem and come up with some good solutions. I will use Bonney's services again because of Tyler Haake.
Thank you for sending him to me today. 03/19/20 |
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I just want to thank Tyler for his excellent service. He was "early" which was great. Tyler was very professional and he truly knows what he is doing. He took the time to really think about my problem and came up with a good solution. He talked to me with respect and took the time to really explain things.
I will certainly call Bonney for any future needs and I will recommend Tyler to my friends. Bonney should be proud to have such a wonderful employee. Thank you again Tyler. Tyler H. 03/19/20 |
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I will use Bonney for life! I was new to the Bonney family and received great customer service from Matthew Croteau for repair of my HVAC unit. As a result of our positive experience, we purchased the annual Bonney service package. Hopefully everything will continue to operate fine with our systems, but if not - we welcome Bonney back to our home when in need. Matthew C. 03/16/20 |
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Tyler showed up last Saturday, friendly, polite & knowledgeable. He stayed long enough for the American Water Works rep. to show up & find the water shutoff, then he repaired/replaced the input valve for the water heater & gave us estimates on what else needs to be repaired. Good job! Tyler H. 01/14/20 |
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Landrel has been to our house twice for two different jobs and has always been very professional. He does an excellent job. LANDREL T. 11/07/19 |
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Vitaliy was a great tech and did a great job in my heater repair and service! I would welcome him in my future heater and AC needs! 11/06/19 |
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I had the pleasure of having Vitaliy service and repair my furnace. He was very knowledgeable, professional, and personable. He informed me of my options and strived to get me the best deal possible. I would enjoy seeing him again for my future heater and AC needs! He's Great! VITALIY I. 11/06/19 |
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Landrel Turks was our Plumbing Service Technician from Bonney Plumbing. He was very professional, organized, courteous, and knowledgeable. First he explained the steps of the maintenance inspection. I was also invited to shadow him as he evaluated each area. There were explanations of what and why he was testing. Landrel answered all questions.
Following the conclusion of the inspection he explained the issues and problems found as well as the areas that passed inspection. All work areas were also cleaned up. In addition, the estimates for repair, maintenance checklist, and receipt were emailed.
Thank you for five star service from Landrel Turks of Bonney Plumbing. LANDREL T. 10/17/19 |
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Scott K. Was amazing. He gave us fantastic service. Thank you, Scott!!!! 08/14/19 |
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Our A/C went out on a 100+ day and Scott was @ our house by 8am the next day. He was amazing. Fixed our problem right away and couldn't have been more friendly. Thank you, Scott. Your fantastic!!!! Recommend highly. Ask for Scott K. SCOTT K. 08/14/19 |
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Ruben went above and beyond what was needed. He was very thorough with helping put a new fuze in the zone control unit and setting up the smart thermostat that I needed installed.
Thanks again Ruben for your excellent service. Ruben B. 07/31/19 |
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Really appreciate Kirk's professional manner and calm explanation of what was going on and walking me through the pictures of my system. Extremely thorough. Highly recommend. KIRK E. 07/23/19 |
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Robert did a very thorough & competent check-up on my HVAC system. After the check-up, he recommended a preventive repair that was thoroughly explained; & it was completed the next day! ROBERT C. 07/19/19 |
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We can't tell you how happy we are with Roger and his crew, Robert ,and Chris. We have a house built in the 60's,back then they used cast iron pipe, all of the cast iron pipe had to be replaced, including the sewer line. Roger dug the trench for the new sewer line on his own time. That is going above and beyond for customer service.Chris came out the next day and filled in the trench, after Roger had laid the new sewer line, These guys were phenomenal. Roger H. 07/05/19 |
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Kirk was very kind and professional. He answered my questions, explained what he was doing as he did his work, and took care of the issue in a efficient manner. He really knows what he's doing. I appreciated the service he provided. I'm happy to have found Bonney and Kirk is an excellent representative for this company. KIRK E. 07/05/19 |
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We had a new HVAC installed about 14 months ago along with new vents etc. Several vents were coming loose so I asked Bonnie to come out and repair. Kirk E was very professional and listened to my concerns. We are very happy with the service received today. KIRK E. 06/26/19 |
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Shane explained what needed to be done and what he was going to do... very kind and polite and informative. He did a great job! SHANE E. 06/08/19 |
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I wanted to recognize Roger for the exceptional customer service that he gave. He was on time, very thorough, friendly, patient, and answered all of my questions. He explained everything that he was doing, and made me feel at ease. Thank you for a great experience! Roger H. 06/01/19 |
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Kirk was on time, efficient and explained options clearly. KIRK E. 05/23/19 |
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My 2 toilets were down to their last days, Shane was a great help in ordering and then installing them (with Robert's help) in a timely fashion. Not only were they done in a few short hours but the whole process could not have been easier. I have used Shane now for all of my plumbing needs in the last few years, I would highly recommend Shane. SHANE E. 05/08/19 |
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Kirk did a fabulous job. He helped me reset my WiFi and found a number of improvement adjustments to my system. He was friendly and open to my questions. KIRK E. 04/02/19 |
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Geart guy. Loves dogs. Listened to my stories. 2 thumbs up? High fives from our dog Sammy! Job well done! Bonney has a lot of customers on our small street of Cove Lane, great word of mouth around here! Ruben B. 03/13/19 |
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Kirk came to our home to look at an issue we were having with our heater. He was on time and ready to work. He is extremely knowledgeable and really took the time to explain our system to us. He made recommendations for our system and explained what they meant for the long term viability of our system. I asked 50 questions and he patiently answered all of them. A real joy to work with. KIRK E. 01/28/19 |
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Ruben was very professional, he answered all of my question, and he explained everything that was going on with my unit. I would recommend him on your next appointment with Bonney. Ruben B. 12/20/18 |
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I would like to Thank JavierP for performing repair on our Furnace. Javier , a very Professional Tech, Courteous and Skilled Tech. Our Furnace is running again. He explained and informed us what he did. Another issue on our Furnace arose. I contacted him. He took the initiative and called the office and set the Appointment for us.
Thank You Javier P JAVIER P. 11/20/18 |
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Shane was very professional and offered great advice the whole way. The service was done in the exact time he had said. The only issue is the price, but i know plumbing is expensive. Thank you Shane. SHANE E. 11/14/18 |
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I have never met a plumber as neat as Shane but, most important, he was knowledgeable, helpful, and very pleasant. I have taken his card and will recommend him whenever someone is looking for a true professional. He is a credit to your staff! SHANE E. 11/08/18 |
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During the course of Mr. David Bradley working with a very difficult repair process, I conversed with him on many subjects in order to get an idea of his knowledge, intellect and professionalism. I found him to have an outstanding knowledge of his profession. He presented himself in a very amiable vocabulary way and in an optimistic attitude towards the difficult repair status that he was facing. I, hereby, highly commend him on his friendliness, job performance and professionalism. As a high ranking Officer in the Air Force, I was responsible to execute OERs (Officer Effective Reports) on 25 individuals and my expertise on their performance is what I used to give Mr. David Bradley a high "Effective Report" Had he been in my outfit, I would have had him promoted to a higher rank and thereby receive a higher monetary compensation. Make sure you keep this person as he is a very beneficial asset to Bonney company.
Sincerely, Major Harvey J. Moore, USAF, Ret DAVID B. 09/30/18 |
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Jeremy was prompt, showing up earlier than the time window expected. He helped me through my options and didn't make me feel pressured and was very efficient with getting the job done. I will be calling Jeremy for all my future fixes.
Thank you Jeremy and Thank you Bonney! JEREMY F. 09/23/18 |
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Mathew was good to work with and very pleasant to talk with. He took apart our heating unit to discover the problems with the heat exchanger. He presented me with options for repairs and options for financing. A very good tech. Thank you. Matthew C. 09/17/18 |
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Dustin was polite and knowledgeable. He came in to our house and diagnosed our problem immediately. He gave us suggestions on how to prevent future plumbing issues. We highly recommend Bonney Plumbing and are thankful for sending us this technician. He saved us from a sewage nightmare. Roger H., DUSTIN H. 09/16/18 |
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