ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Very disappointed. I spent $7,000 on my unit about 4 years ago and it has broken down 3 or 4 times. We have had nothing but trouble. Feb 2018 it broke down and they said it was not covered under the warranty and came out twice to fix it at $500 each time. Now the unit broke again, so I called another company. I have been told ARS did not install the unit properly and all of the wires have burned up in the unit. Very unhappy and would never recommend ARS to anyone. Admin A., Andrew A. 11/08/18 |
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Gerardo Thomas (Technician) called to inform me of his arrival time and was cooperative and knowledgeabe. He answered all my questions and was very attentive. His assistant showed great professionalism and left the space tidy and clean. They stated it would take approximately 4-5 hours, however they finished the job in less time. Great job! Gerardo T. 11/08/18 |
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(no comment) Todd S. 11/05/18 |
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(no comment) Gerardo T. 11/05/18 |
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(no comment) Zee P. 11/05/18 |
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Great experience with installation of new hot water heater. Denny and Mike were nice, thorough, and fast. 11/05/18 |
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On 11/2/18, I contracted with ARS to have my electric water heater replaced. Dennis S******** was the service specialist. He was on time and professional. He took the time to explain the problems with old water heater and the upgrades and functions of the new system. He also told me what to look for incase there would be any problems with the new water heater. A very good job. Thank you. Dennis S. 11/02/18 |
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Denny and Mike just finished installing a new hot water heater for our house. Real nice guys, and even more important, thorough and professional with the installation. Denny had handled the quotation a few days earlier and did a great job walking me through the options (tank size, electric vs hybrid), sharing his professional expertise and advice but leaving the decision to me. I'd been postponing the replacement of the old water heater because it thought it would be long drawn-out process, but ARS made it real fast and easy. Dennis S. 11/01/18 |
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Both Fred and William did a great job and worked from start to finish.
Very good installation team.
Please commend them both for a job well done. 10/30/18 |
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He was a awesome tech. He did a great job. He also showed me parts of my furnace that I didn't know about. I was shocked because the people who installed my unit never made me aware. Thank you Kristopher F. 10/30/18 |
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Fred and William employees of ARS did a professional installation at my residence and we appreciate all their hard work. Please commend them for being on time and prompt. Thank you!! Fred H. 10/29/18 |
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Heater went out. Technician arrived and stated that it was a gas valve and needed to be ordered which will arrive next week. Marvin S. arrived and did his troubleshooting and found the issue was an electric one. Fixed it quickly and finding the issue saved time and money. Marvin was courteous and explained thoroughly the process. Marvin S. 10/25/18 |
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(no comment) Dennis S. 10/24/18 |
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dennis was the best ever that we could possibly have to come and work at my home. 10/20/18 |
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Mr. Dennis was very nice, polite, knowledgeable, of his job! He explained about the water heater, and answered all my question and concerns ! Definitely will share our experience with family and friend. 10/19/18 |
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You can sent Dennis Shifflett to do any and all work that I ever need. He was great and a personality that was fantastic. Give him a pay raise. He deserve it. Dennis S. 10/19/18 |
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My experience with Mr. Dennis Shifflet was very very nice. Mr. Dennis made it his business to explain everything to my understanding while he was removing the old water heater. When installing my new water heater he explained the procedure he answered all my questions to my satisfaction and he didn’t make a mess. I appreciate ARS and enjoyed talking to Mr. Dennis I definitely would recommend ARS to my family and friends. Dennis S. 10/18/18 |
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Excellent work. Clean, efficient and helpful. Marvin S. 10/18/18 |
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I called ARS/Rooter for my fist inspection of my new HVAC that they had installed, and help changing my furnace air filter. I was surprised at how quickly I got a response. Tamika Wellington arrived and and did the inspection and changed my air filter. I couldn't do it because my furnace is in my attic it requires a ladder to go up through a small access space.
she helped me with my nest thermostat. She was cheerful and professional. I would highly recommend ARS/rescue/rooter Tamika W. 10/13/18 |
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Juan arrived exactly on time. I appreciate Juan being prompt. He assessed the issue, went above and beyond to make sure my older system worked to satisfaction with the new system. He was very clear in explaining what was needed and made sure I understood everything he was doing. If I ever need ARS in the future, I would ask for Juan to service the job. Well done Juan, thank you again. Juan L. 10/12/18 |
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the technicians was somewhat unsure of our concerns but she was pleasant and professional. she did as she promised and forwarded our info to the appropriste person. However, my husband has a problem with Ashley on speaking to him over the phone she was unpleasant and unprofessional although she asked how she provide him with professional service. Robin on the other hand was soft spoken and kind and seems concern about our problems and it was resolved expeditiously even thourht it seems like a long time before she returned my call. nevertheless, I was satisfied with the way this matter was handled. Thanks so much for your diligent work. I am a very very satisfied customer. it started off rocky but ended well. 10/10/18 |
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The AC at our home is only 3 years old and the fan motor went out , parts and labor are covered under the warranty and a financial error was made and I became frustrated after call ARS as well as Carrier Cooperate Office. I called many times to speak to Robin, the quality manager and she quickly resolved the issue for us with grace and kindness. Kudos to Robin and the people who answered the many phone calls I made. My day ended being less frustrated. Thanks ARD Rescue Rooter for excellent customer service. Robin M. 10/10/18 |
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I was very pleased with the work that was done! I love my new water heater! Thanks, Dennis! Dennis S. 10/09/18 |
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Gerardo was thorough and explained how to set the AC system after he re-serviced it. He was professional and pleasure to work with. Gerardo T. 10/05/18 |
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The visit was very professional from beginning to end. It was a very thorough inspection. I feel confident my equipment will be working fine thru the winter months. I will be requesting Don for my spring checkup. Thank you. Donald L. 09/29/18 |
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Gerardo was very professional. He knew a lot about the system. He made sure to explain what he was doing and made sure that understood the new system. He is an asset to you company. Andrew A., Gerardo T. 09/27/18 |
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Mr. Williams was very polite and professional. He took the time to explain the problems I was having with my unit and referred to an consultant so that I could get the best advice for my issue. I was very happy with him. He is an asset to the company. Thomas W. 09/18/18 |
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I had the pleasure of receiving a phone call from Kevin Cox at ARS Laurel. It was a follow up call regarding an HVAC system for my house. We spoke about why I hadn't purchased a unit and he was amazing. His customer service is beyond words. He made me feel comfortable enough to ask him questions and he had great knowledge of the system, as well as other questions I asked him. He was pleasant and caring, not pushy, like other companies. In this day and time, it's difficult to have people like Kevin who genuinely care about the customer and their needs. He set me up for a tune-up for my current system and we'll go from there to help me decide on what type of unit I need for my home. Thank you Kevin. Admin A. 09/14/18 |
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Dennis Shifflett is an extremely curtious person, and it was a pleasure to have met him. He was very knowledgeable about the water heating product that he recommended for installation in my family unit and was able to answer any and all questions that my wife and myself had in regard to the product and the process that he would be undertaking during the installation. He was extremely neat and went out of his way to ensure that he left no dirt or wetness during the removal of the original unit and the installation of the new unit been completed. Both my wife and myself feel very confident and would not hesitate to recommend him to family and acquaintences for installation of heating products in the future. Dennis S. 09/12/18 |
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Dennis did a great job installing my water heater. He was helpful in helping me determine the water heater that I wanted. Without his assistance I was about to select a water heater that I did not want. He always responded to my texts and calls in a timely manner and arreived when he said he would. Dennis S. 09/02/18 |
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I had my Heating and AC system replaced by ARS their service was excellent starting with their customer service. I talked with the first person who answered who were very friendly and relayed my message to the correct person. I spoke with Mr. Kwasi Oppong who is the most helpful, intelligent, sweet person I've met dealing with a company in a very long time..He handles business in a professional manner and he keeps in contact with the customer until it's completed and that you are satisfied...He's one of a kind. Kwasi who goes by the name of Mr. Kay works in Laurel and is the AOR Administrator/Rebate Processor in Laurel Maryland. I received everything I was promised and I'm so thankful for all of his hard work. ARS earned 5 Stars in my book and Mr. Kay earned an EXCELLENT Rating. Admin A. 08/30/18 |
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The technician that came here and replaced my water heater did a great job. Thanks Dennis! Dennis S. 08/29/18 |
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Jesus Rivera was very professional and made me feel comfortable. After his presentation in reference to purchasing a new heating and HVAC system, I decided to purchase the new system through ARS. I'm not an easy person to convience when it comes to purchasing home improvement items, but after Jesus' presenation I was sold. My system was installed today and is working perfectly. The two installers were excellent as well. Five stars to all the individuals (including the customer service representatives) who I came in contact with during this project. If you are looking for a professional, honest, caring, friendly group of individuals when it comes to servicings your air conditioning and heating needs and who will try to save you money too, ARS is the way to go. I dealt with many businesses before and they did not come close in providing the services that I received from ARS. ARS is excellent, give them a try and then you will see for yourself. Jesus R. 08/28/18 |
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Mr. Mekonen put 5 lbs of refigeration in my system but before doing so he stated that I had a leak in my system and informed me of how to go about getting an updated system. He was very professional and tried really hard to save me money. I told him when I decide to invest in a new system I would consider ARS. Jesus R. 08/28/18 |
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Dennis Shifflett from ARS Laurel was very efficient and professional when installing my hot water heater. He completed the work, left the area clean and explained what was done and how to operate the water heater. Dennis S. 08/25/18 |
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Mr. Mekonen put 5 lbs of refigeration in my system but before doing so he stated that I had a leak in my system and informed me of how to go about getting an updated system. He was very professional and tried really hard to save me money. I told him when I decide to invest in a new system I would consider ARS. Yonas M. 08/24/18 |
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To whom it may concern mr.cassio gave 100 percent good customer service.I would recommend him for a friend or relative.AAAAAA Cassio P. 08/21/18 |
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Dennis was great!! Very informative, patient with all my questions and helpful with selecting what is best for my property. Work turned out excellent! 08/20/18 |
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Definitely recommended!!! Needed a gas water heater replaced ASAP. Was directed from Home Depot to call ARS and getting the process started from the beginning to end was flawless. Dennis reached out and was very professional, timely and great with questions I had regarding my water heater selection. Was able to schedule an install within 2 days. Work was great! No complaints from this customer....only positive feedback! Thank you again! Dennis S. 08/20/18 |
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Dennis S. of ARS Laurel MD installed my water heater quickly, efficiently, and punctually. He explained what he did as well as how to operate the water heater. I couldn't have been more pleased. I recommend his service with a ten out of ten star rating. Barbara B. Dennis S. 08/18/18 |
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08/10/18. Gerardo T. together with his assistant installed my new HVAC and whole house humidifier system. They were both very courteous and knowledgeable. Everything was installed professionally and explained so we were able to understand. Thanks guys. Gerardo T. 08/13/18 |
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From start to finish, customer service was excellent. Office staff were polite and helpful. Technicians were extremely professional and took the time to explain what they were doing. We will be using ARS in the future. Dennis S. 08/08/18 |
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He was fast and knowledgeable Stephen C. 08/07/18 |
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(WATER HEATER) Very on time service. Technicians were knowledgeable and very friendly. completed their work and cleaned up after themselves. I would recommend highly to others. the the technician Dennis, his helper and Gerald the gentleman the gave me the estimate on the job were very professional, polite and knowledgeable. Gerald A., Dennis S. 08/06/18 |
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Dennis S. of ARS rescue rooter Laurel, MD, did an awsome job during the installtion of my new water heater. Dennis went above and beyond the call of duty to satisfy my wife and I as customers; addressing any concerns we may have had regarding the SOW, along with providing us with step by step guidance on how to operate and properly maintain the new unit. All and all Dennis and Anthony were awesome to work with, and when and if we seek out ARS's services in the future, we will certainly request that Dennis and Anthony be the plumbing professionals assinged to our Job.
Thanks again Dennis and Anthony, you guys were wonderful to work with.
Regards,
KH Dennis S. 08/04/18 |
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Denny did a great job. On time, able to adapt to impediments (there were several obstacles during the install) in order to get the job done, fast, and RIGHT. Took the time to thoroughly explain the operation and function of the device. GREAT JOB!!! Dennis S. 08/04/18 |
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Dennis Shifflett did a great job installing my water heater, in a timely and professional manner. He took the time to explain the operation of the heater and answered all of my questions.
Michael Anderson
Clinton, MD Dennis S. 07/22/18 |
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My experience with Dennis was great. He answered all of my questions and showed me how the water heater works. He was very professional and I would reccomend him for a family member. Dennis S. 07/17/18 |
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Juan provided excellent service. He was very knowledgeable, friendly, and careful. I would recommend him to all of my friends and/or associates Juan L. 07/13/18 |
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(No Comment) Yonas M. 07/13/18 |
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