ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
I bought a new furnace and air conditioner and the process went very smoothly and quickly. I requested a quote from Home Depot on a Saturday night, not knowing who they would refer me to. ARS called me Sunday, we set up an appointment for Tuesday, and on Wednesday I had a new furnace and air conditioner.
I want to praise the installers, José L. and José L. They did a great job and can't think of anything they could have done better. The equipment is beautifully installed, they were very polite and answered all my questions, and after they cleaned up you couldn't tell they'd been here...except I now have a working air conditioner! Also, my Ecobee thermostat was correctly connected to the upgraded (two-stage) furnace, which doesn't surprise me because they're pros.
Overall I'm very happy with the speed of the whole process, from requesting a quote through Home Depot to installation a few days later. Be aware that their salesmen ("comfort specialist" or something like that) will push Carrier products and won't discuss other brands. I don't know if ARS only installs Carrier but if you want another brand installed then ARS is not for you. Don't get me wrong, Carrier makes top-of-the-line products but it is an expensive brand and there are other good brands that are less expensive. I'm still giving ARS 5 stars because the even the sales/paperwork process went smoothly.
Final tip: don't be like me and wait until the weather gets warm to replace your non-functioning a/c...it limits your options. Jose L., Jose L. 04/13/19 |
|
|
|
|
|
Dennis S. installed my new water heater. He was on time, worked efficiently and was thorough in his explanation of work done. He even cleaned up sixteen years' dust behind my dryer. His assistant Don was excellent help, and I appreciate both of them. Dennis S. 04/10/19 |
|
|
|
|
|
ARS is incompetent. Installed wrong size furnace in our house. Admin A. 04/10/19 |
|
|
|
|
|
Marvin S., ARS/ Rescue Rooter Laurel MD was the Tech that diagnosed the issue with my HVAC unit and coordinated getting the part to make the system whole again. I did a by-name request to have him return and complete the install. Marvin was in and out in no time (39 mins to be exact). This gentleman is one of the most intelligent and articulate people I've had the distinguished pleasure of meeting in some time. He knows his trade and does it well! Should you choose to use ARS Rescue Rooter in the Maryland area I would highly recommend you request Marvin especially if you know your system has issues. There is a lot to be said about punctuality and competence that results in outstanding service. Thank you, Marvin, ARS is very fortunate to have you on the team! Marvin S. 04/08/19 |
|
|
|
|
|
Dennis was extremely knowledgeable and experienced. 04/05/19 |
|
|
|
|
|
Dennis was knowledgable, experienced and through. Dennis S. 04/05/19 |
|
|
|
|
|
The Technician, Mr Jerome Easter, , greeted me professionally,shook my hand, and had a smile on his face. He explained what he would be doing and let me view a manual on Air Scrubber. He asked if I had any questions and left a pamphlet and his business card with me. His performance was exceptional and had a great personality! 04/01/19 |
|
|
|
|
|
no comment Jerome E. 03/30/19 |
|
|
|
|
|
He did a great job. De'Narian D. 03/27/19 |
|
|
|
|
|
Mr. Jerome E***** was knowledgeable, helpful and conscientious for my annual spring HVAC maintenance. Jerome E. 03/18/19 |
|
|
|
|
|
Very helpful and explained the different units, options as well as payment options. Well versed on the units. Craig B. 03/13/19 |
|
|
|
|
|
Very helpful and explained the different units, options as well as payment options. Well versed on the units. Craig B. 03/13/19 |
|
|
|
|
|
William and Emmeth did an outstanding job installing my Heater / Air Conditioner yesterday 3/12/19. They were very professional.
Their work was timely, thorough and neat. William D., Emmeth S. 03/13/19 |
|
|
|
|
|
Prompt and thorough service. Our water heater had broken and going without hot water was not fun. My husband who knows more about plumbing than I do was unable to get off work. Dennis S., from ARS Laurel, explained options to me thoroughly. We now have hot water and a better water heater than before. He explained the water heater, shutoff valves, ignition procedure, and instruction panel to me thoroughly and understandably. He explained prices and terms of service and how to recognize problems and how to address them. Very happy with the water heater, the information, and the service. Dennis S. 03/12/19 |
|
|
|
|
|
Tamika was a true professional. She was polite and respectful and was able to explain things in layman terms. I would like her to assist me again if any problem arises. Tamika is a true asset to ARS, Tamika W. 03/12/19 |
|
|
|
|
|
Tamika was a true professional. She was polite and respectful and was able to explain things in layman terms. I would like her to assist me again if any problem arises. Tamika is a true asset to ARS, Tamika W. 03/10/19 |
|
|
|
|
|
Dennis was a great help in providing excellent service and his knowledge saved me from putting in a much more expensive water heater that wood not have provided the amount of hot water that I needed. I also used ARS to service and install a new furnace and air conditioner. I would highly recommend Dennis and ARS to anyone needing their services. if you need a hot water heater or service ask for Dennis Shifflett and get the best. Dennis S. 03/06/19 |
|
|
|
|
|
Juan L. from ARS, was one of the technicians who worked on the installation of a new furnace and air conditioner at my house. He was very professional. He worked quickly, neatly, and was very polite. I would recommend him to anyone who is looking to have work done at their home. Juan L. 02/20/19 |
|
|
|
|
|
The outside unit for our Heat pump stopped working in the evening on 2/11/19. The HVAC tech, Errol, showed up about an hour after I called and was professional, friendly and great to work with. Any time he had to come into the house he immediately put shoe covers on. He had to work outside in the dark while it was sleeting and did so quickly and with a pleasant attitude. He also returned to install the part that had to be ordered and had things up and running in a timely manner. Errol W. 02/18/19 |
|
|
|
|
|
I been having to call for services of my unit for the past four years since the day of purchase in 2015. It was always in the winter time after my unit had is annual checked for winter. Not good my bill was increasing each billing period . This time I call for services thinking the problem was good but it was not.So I call back and ask for someone with more experience ,Mr. Marvin Stansbury came to the next service visit. We talk as about the problem I have been having for the past four years. He did some troubleshooting. Founded the possible cause order the part. To my surprise when the part came in guest who showed up to install it Mr. Marvin himself. Now at good business because I knew him from the last visit and he knew my unit.
Thanks for having him to finish his job.
Good Job Mr. Marvin Stansbury Jr. Marvin S. 02/11/19 |
|
|
|
|
|
Yes, Marvin was great with providing me information on things I should worry about. Very helpful and explained everything clearly. Marvin S. 02/06/19 |
|
|
|
|
|
ARS replaced my 2 units HVAC recently. They did great job. This is my second time that I chose ARS.
The comfort advsior, Cassio is a very professional and amazing and respectful man. He really take care of the customer. He was explained everthing in detail and clearly. Cassio P. 01/29/19 |
|
|
|
|
|
I would prefer if I could leave more than five stars -- maybe one for each company we talked to before ARS. We have a complicated house with an addition and a previously undersized HVAC system that had quit working, and Brian at ARS was the first one to come to our home, *listen* to what we needed (instead of trying to sell us some one-size-fits-all-but-us system like everyone else did), provide us options, and even recommend against expensive & unnecessary toys and gadgets and pointless add-ons (well, pointless except for filling the company's pockets).
A month later, we're a bit uncomfortable in one room, they get someone out here the next day to make adjustments and install an upgraded thermostat -- parts and labor that were not included in the previous job, but at no cost anyway.
I'm planning on calling ARS to do my taxes and sell me some cable television so I can ditch a couple more companies I'm tired of dealing with. Let's see if they take the hint. Brian M. 01/29/19 |
|
|
|
|
|
Marvin S. was very detailed and explained to me in detail what was going on with my unit. Marvin S. 01/22/19 |
|
|
|
|
|
Dennis S. was the installer who put in my water heater. Dennis was polite, courteous, and efficient. I would definitely recommend him if you are considering having a water heater installed.
Michael B. Dennis S. 01/16/19 |
|
|
|
|
|
Craig was my sales representative from ARS. He did a great job in guiding me through the purchase of heating and air conditioning systems. He is very patient and he listened closely to understand what I wanted.
Michael B. Craig B. 01/16/19 |
|
|
|
|
|
Dennis Shifflett provided excellent service installing our hot water heater. He was informative and a nice person. Dennis S. 01/13/19 |
|
|
|
|
|
Dennis is an awesome guy, he truly loves what he does and it shows through his great professional and his enthusiasm. He replaced my water heater tank with not only speed but extreme carefulness, you won’t find another guy like him. Dennis S. 01/12/19 |
|
|
|
|
|
Marvin provided us with excellent service. He immediately identified the problem and addressed it quickly. He explained how to prevent similar issues in the future, and answered all our questions. Extremely helpful! Marvin S. 01/08/19 |
|
|
|
|
|
Marvin provided us with excellent service. He immediately identified the problem and addressed it quickly. He explained how to prevent similar issues in the future, and answered all our questions. Extremely helpful! Marvin S. 01/08/19 |
|
|
|
|
|
Marvin Stansbury, Jr. provided excellent service today. He was knowledge, professional and resolved my issue in a timely manner. Marvin S. 01/07/19 |
|
|
|
|
|
Dec. 2018
Mr. Lee was EXCELLENT! He called to let me know he was 15 minutes from my home. Upon his arrival he immediately demonstrated him
himself in a VERY RESPECTFUL and PROFESSIONAL MANNER. Mr. Lee is very experienced in his craft and was happy to answer all my questions and point out what he was explaining to me. I felt comfortable with him in my home.
I had a new air conditioning and heating system installed and was
discovering I was not understanding the full functions of the unit.
Mr. Lee left me COMPLETELY INFORM AND SATISFIED!!
I SINCERELY hope he is ACKNOWLEDGE as an EXEMPLARY employee and quite a GENTLEMEN. Donald L. 01/07/19 |
|
|
|
|
|
(no comment) Marvin S. 12/26/18 |
|
|
|
|
|
Tried to post on Facebook, took me to a page that shows "page not found".
Dennis S. was excellent - punctual, professional, courteous, knowledgeable; did a nice job switching out the water heater, and he left the work area clean. Very satisfied. Dennis S. 12/19/18 |
|
|
|
|
|
Todd was very professional and explained in depth his findings and recommendations. We are long term customers who have always relied on ARS to keep us comfortable. Todd S. 12/06/18 |
|
|
|
|
|
Paul was very thorough and explained everything to me. He was not rushed and addressed all of my concerns. He is a great technician! Paul S. 12/06/18 |
|
|
|
|
|
The experience with the company was excellent. This review is for Ashley Jacobs. Ashley responded to several concerns I had, which turned out to be minor in the end, but she took the time to ensure that my questions were properly answered. After the system installation was complete, Ashley coordinated with the Prince Georges County Inspectors to ensure the system was properly installed and there would be no problems for me the customer. The system passed inspection without a concern. Ashley's motivation and positive outlook is always a pleasure to experience when calling into ARS. Thank you Ashley and thank you ARS - this entire experience was a pleasure. Ashley J. 12/05/18 |
|
|
|
|
|
The experience with the company was excellent. This review is for Yonas and Todd. After the system was installed, I was under the impression the system had some problems. Yonas came out late one evening and went through the system. The system was ok, but due to poor lighting conditions, Yonas had scheduled a follow up service with ARS to ensure the portion of the system which could not be inspected was correct. Yonas also ensured the system was fully capable of producing heat. Early on a Saturday morning - Todd came out, inspected the system, clarified any questions I had with the programming of the thermostat (damm computers), and then tested the system during the daylight. Todd verified the system was working correctly and was gone in approximately no time. Thank you ARS and thank you Yonas and Todd. Rocky B. 12/01/18 |
|
|
|
|
|
Gerald Arward did awesome job. Gerald A. 11/29/18 |
|
|
|
|
|
Dennis Shifflett of ARS, Laurel, MD - had installed a hot water heater for a family member and did a great job -- so we just had him install one for us. He is polite, explains everything, and takes as much time as necessary for the job and for explaining everything to us. We explicitly sought him out again since he did a great job the first time -- and did so again this time. We recommend him enthusiastically to anyone who needs a hot water heater installed. Dennis S. 11/28/18 |
|
|
|
|
|
A few months after ARS installed our new Reeme water heater; we began to notice that there was a constant presence of water in the drain pan. After drying the pan, the water retuned after a few days which promted us to contact ARS to inform them of our concern.
ARS scheduled an in home inspection within the next few days where the installer (Mr. Dennis Shifflett) conducted a thorough inspection of the tank where it was found to be defected. He then initated the warranty replacment/ installation process and work with the dispatchers to schedule an appointment for the follwing day.
Mr. Shifflett, returned to our home the next day removing the defected tank and replacing it with the new tank without issue.
It was truly a pleasure working with Mr. Shifflett; he is extremly polite, curtious, and knowledgeable. His attention to detail, and the level of customer service he provides is top notch. I would recommend him to anyone in need of a water heater installation or any general plumbing services.
Thanks again Mr. Shifflett, for your dedication to satisfying my needs as a customer.
I REALLY MEAN IT.
KH Dennis S. 11/27/18 |
|
|
|
|
|
Excellent. After I broke the water heater ARS and Dennis S def saves the day. 11/17/18 |
|
|
|
|
|
Dennis S was excellent. He came and gave estimate and scheduled appointment. Day of appointment had ice/snow but he replaced my water heater. I now have hot water. Dennis was professional and explained whole process. Def recommend ARS and especially Dennis. If I break anything else ARS will be first I call and will ask for Dennis S. Dennis S. 11/15/18 |
|
|
|
|
|
Excellent work and time did a great job Marvin S. 11/15/18 |
|
|
|
|
|
The tech was courteous, knowledgeable and the work was done in a professional manner. Andrew A. 11/13/18 |
|
|
|
|
|
The tech was courteous, knowledgeable and the work was done in a professional manner. Andrew A. 11/12/18 |
|
|
|
|
|
Technician was knowledgeable and professional. Marvin S. 11/12/18 |
|
|
|
|
|
Dennis was very professional and very considerate of time. I appreciate his knowledge and sharing his knowledge regarding the installation. He insured I knew what I needed to do and look for when I operated the system. I would recommend him to anyone needing their water heater replaced. He really enjoys his job which made the experience that much more interesting. Dennis S. 11/10/18 |
|
|
|
|
|
Dennie was a consummate professional. We have had issues with contractors in the past, but this experience has really renewed our faith in the Home Improvement/Repair experience. It is very nice to have a positive experience during an emergency situation, so thank you for making this as comfortable as possible. 11/09/18 |
|
|
|
|
|
Dennie was unbelievable. He was genuine, honest and offered great advice throughout. We had so many questions about our options, and he was very patient and accomodating. He has really impressed both my wife and I and we will definently be using ARS for the projects we have throughout our household. Dennis S. 11/09/18 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.