ARS / Rescue Rooter Charleston - Our Reviews
Overall Rating
(1012 Reviews)
(414 Reviews)
(141 Reviews)
(8 Reviews)
(106 Reviews)
(32 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(177 Reviews)
(4 Reviews)
(43 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Chuck did a great job. Diagnosed & resolved issues ongoing since 2009. Will ask for him by name.
12/30/16 |
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We have come to expect professional, courteous and timely service from ARS. 12/30/16 |
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Chuck is a great technician. Resolved all of our heat & AC issues. Very knowledgeable, timely, & polite. We'll ask for him by name. Chuck N. 12/30/16 |
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ARS installed a system, including new ductwork, about 6 years ago. The equipment has continued to provide conditioned air very nicely. We have kept the maintenance agreement active since then. The servicing technicians have always been very polite and professional. There have been several upgrades to the system that have kept our system running at a high degree of efficiency. The technicians always took great effort to introduce themselves and to explain the work that they were to accomplish. After their inspection was complete they explained the work that was done and to discuss any recommendations. The staff that called to arrange the maintenance calls were always very courteous and considerate. I am very pleased with my association with the ARS Company and would recommend them to anyone. Travis M., Hope Y. 12/29/16 |
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Excellent customer service with a smile. Chuck was professional and very insightful. he pointed out some extra flaws in the back flow system to our hvac system. He also fixed our thermostat which was always loose on the wall which our builder didn't take the time to fix. Chuck N. 12/28/16 |
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William was very professional, thorough and knowledgeable. He was very pleasant to have working in my home. William G., Hope Y. 12/28/16 |
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The tech came out to do what he's suppose to do. However while here he damaged the door to the attic. He said someone from the office would call me on Monday to schedule a repair to the door. Today is Friday and I still haven't received a call. This happened before when a tech came out to repair my unit. He damaged the same attic door and said someone would call me to schedule a repair. After a few days I realized no one would call so I had to call them to schedule an appt. That was a nightmare with having to reschedule multiple times and finally after a couple of weeks to have someone paint the attic door shut. Hence the reason why the tech recently damaged the door. I'm hesitant to call for a paint job on the door bc of the hassle from before. 12/23/16 |
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TJC did a great job with my heating unit. I highly recommend this company to anyone looking for a technician to service their heating/AC equipment. TJ C., Amanda S., Stephanie W. 12/20/16 |
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Chuck was outstanding - did a great job when another company could not figure out how to work on our "high-end" heating system. Timely, knowledgeable and tenacious. Hope he always is sent our way. Chuck N. 12/20/16 |
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Chuck is an excellent hvac technician. He knows what he is doing and does it in a very timely and efficient manner. 12/20/16 |
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Chuck provided excellent service. He made sure the job was done properly and cut no corners on installing my new thermostat. He is very professional and kind. He is the only technician I want to come out and service my unit. If you are looking for the best possible HVAC technician, Chuck is the man!! Chuck N. 12/19/16 |
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(no comment) Willie J., Hope Y., Shelia O. 12/19/16 |
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Chuck N. did a great job repairing my heat pump. I will recommend ARS /Rooter to my family and friends Hope Y., Shelia O., Chuck N. 12/15/16 |
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My experience with ARS was very good. i purchased a hot water heater from Home Depot. Their advertisement claimed same day installation if the order was placed before 12 noon. The old heater began leaking on a Saturday night, and the cut-off valve to the heater broke. The only way to prevent our house from flooding was to shut off the water supply for the entire house! Home Depot committed to an installation on Tuesday, but ARS (the plumbing contractor) could not make it until late that day. Since it was near Christmas, I decided to let them come Wednesday morning instead. They arrived early that morning, removed the old heater, and installed the new unit in three hours. The old unit had been installed for 18 years and was difficult to remove. The ARS technician was still able to complete the job with no serious problems. He did an excellent job with the new installation and actually made some improvements! I was very pleased. David C., Amanda S. 12/14/16 |
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Chuck was very knowledgeable and professional he figured out the problem and solved out and explained what went wrong Chuck N. 12/14/16 |
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Replaced corroded and leaky flex gas pipe going to furnace they installed a year ago at no charge because the installation directions state you should change the pipe when you replace the appliance. 12/08/16 |
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We are very happy to have found Roberto to take care of our AC unit! He's very friendly, and we feel confident he's done a thorough job! When we need our system serviced every six months, we always request Roberto! 12/07/16 |
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Roberto is very friendly and professional! When we call for our maintenance, we request Roberto only. He is awesome! Roberto O. 12/07/16 |
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ARS installed a new furnace a year ago and reconnected the old rusty and corroded flex pipe and connectors to the new appliance, which a year later cracked and split leaking gas. I called Hope and said that the installation was faulty in that the instructions state "Do not use a connector which has previously serviced another gas appliance". She sent TJ out the same day to replace the faulty pipe at no charge. TJ C., Hope Y. 12/06/16 |
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Chuck came out to fix a major problem with my heating system and did an absolutely fantastic job. Chuck we very kind and helpful and very experienced. Great job Chuck, we appreciate your thoroughness in your work! Chuck N. 12/02/16 |
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Technician was knowledgeable. Hope Y., Shelia O., Freddie S. 11/29/16 |
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I thought Gary Blume was very good at explaining the process of the fall check up for our heat pump system. He also showed excellent customer service by offering us system upgrades that would enhance the life span of our unit.
Gary was always polite and courteous and I would recommend him to other ARS customers. Gary B. 11/29/16 |
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Roberto O. was very professional and helpful with getting our unit up and running again. Roberto O. 11/26/16 |
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Service guys are all awesome. Gary was the guy that just came out and he was very professional. The people managing has some improvement opportunities. I had to call for my bi annual service. Amanda S., Shelia O., Gary B. 11/26/16 |
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I discovered a leak from my washing machine and since ARS Rescue Rooter had replaced the piping two years ago, we naturally called them again. I made an appointment for 12:00 to 5:00 window. They called at 5:00 to say he was on his way. It was 6:30 & we were sitting down to eat when David came. He was there for an hour and said everything should be fine. Someone was supposed to call me the next day but no one did. When I did laundry the next time, the leak was worse. This time I scheduled for morning. The problem has been fixed. Amanda S., Shelia O. 11/25/16 |
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I had used ARS Rescue Rooter a couple of years ago and was quite pleased. I had an appointment for between 12:00 & 5:00. They called at 5:00 to say he was on his way. He didn't come until 6:30 (when we were eating). Worked for an hour. They were supposed to call on Friday but never did. On Tuesday, I did laundry and the leak was worse. Called them again and this time I scheduled for morning. The leak seems to be fixed. Amanda S., Shelia O. 11/25/16 |
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Gary went above and beyond when repairing my hvac. He not only found what the problem was, he traced the problem to the source and repaired it-on Thanksgiving Day. Not many are as professional and dedicated to their customers as Gary. Gary B. 11/24/16 |
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Roberto performed a thorough checkup of our HVAC systems. He was on-time, professional and completed the checkup in a timely manner. Reviewed results and follow on maintenance needs with us. Hope Y., Roberto O. 11/23/16 |
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The people were incredibly nice. He didn't really fix the problem - just rigged up a temporary solution. For the time & money, I would have rather had someone come out & actually fix the problem. He just propped up the pipe instead of fixing the pipe. Very nice man, but smelled like smoke & I couldn't talk to him long because the smell was killing my asthma. He also left a mess. The guy we used before & LOVED, always cleaned up his mess. Very nice guy, but please don't send him again. My house still smells like smoke where he was upstairs. 11/23/16 |
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Same day service. Called before arrival and arrived within the scheduled window. Completed the work quickly. Employees were polite and efficient. Hope Y., Simone R., Roberto O. 11/23/16 |
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Did max work in minimum time. Very knowledgeable and polite.He did am outstanding job. 11/23/16 |
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Your service rep was very nice and solved the problem. David J., Hope Y. 11/22/16 |
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Had an HVAC issue and Chuck diagnosed it and fixed it. He is extremely thorough and friendly and I would definitely call on him again ! He really knows his stuff !! Thanks !! Chuck N. 11/21/16 |
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Roberto was friendly and explained everything including additional services without being obnoxious Roberto O. 11/21/16 |
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Kimberly was very helpful in connecting me with the right service tech. She continued to get a message to him and for that I am very appreciative! Good job, Kimberly! The issue with my system was resolved! Kimberly H. 11/20/16 |
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I was supposed to receive a call after the service but did not, the property manager was supposed to be contacted, apparently she was called, but no message was left, so she did not know who had called. 11/17/16 |
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Chuck was good. He explained everything that had to be done. We were very satisfied with his professionalism. Chuck N. 11/17/16 |
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Chuck was very helpful in sharing his knowledge and ideas on how to maintain my units and be cost efficient. I appreciate all of his ideas and will take him up on a few in the new year! 11/17/16 |
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Chuck was very professional and helpful with cost saving suggestions for my HVAC units. Thank you for all your help and knowledge. Chuck N. 11/17/16 |
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Chuck N. from ARS was efficient and knowledge. I was very pleased with his great customer service. He did a great job. I highly recommend Chuck for any A/C services. Chuck N. 11/17/16 |
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Chuck is a credit to his company and profession. My experience with Chuck is that he is always polite and concerned about getting the customer's issue resolved. I have had a complex series of technical issues not familiar to most HVAC techs, due to the system of mini splits we chose. Chuck has, so far, correctly identified the issues and worked hard to resolve them and explain what he is doing to me. I appreciate his committment and focus to resolve our problems. The heat is on! Thanks Chuck for your service to our nation as well! Chuck N. 11/16/16 |
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Chuck N***** of ARS came to our home for a periodic service. He was thorough, knowledgeable and courteous. He made sure all the readings and settings were where they needed to be. He also explained our thermostat system (which is complex) and made setting suggestions. Outstanding service rep. Chuck N. 11/16/16 |
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ARS has always sent competent technicians, and Freddie Sellars was more than competent today! He took off his shoes in the house, and explained everything that he was going to do--and gave me an approximate timing. It was really helpful! Freddie S. 11/15/16 |
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Jonathan was knowledgeable, efficient and provided excellent service! Jonathan B. 11/15/16 |
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Chuck was on time and efficient while providing a maintenance check on our heat pump. He made recommendations and worked quietly to determine the status of our equipment. Chuck N. 11/14/16 |
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Roberto Ortiz was very professional and explained everything. Although he had to order part and wasn't able to perform the necessary repair 11/13/16 |
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Roberto Ortiz was very professional Roberto O. 11/13/16 |
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Very efficient, courteous and pleasant. Quickly completed the installation and testing and was on his way. 11/12/16 |
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Jonathan made a flawless repair of my leaking toilet . He came very late in his day to help us out . He cleaned up the work area completely . I would highly recommend him. Jonathan B. 11/12/16 |
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Roberto was very professional and efficient. He was in done and gone within an hour. Roberto O. 11/11/16 |
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