Jennings Heating Company - Our Reviews
Overall Rating
(1840 Reviews)
(501 Reviews)
(676 Reviews)
(235 Reviews)
(225 Reviews)
(92 Reviews)
(92 Reviews)
(18 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Jennings Heating Company has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Nice job! Professional and friendly. JOHN F. 08/13/19 |
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The tech did a great job, checked out the heating and cooling system, and our electrical panel. He explained what he was checking, and why. A #1 work. Many thanks. DR G***** DAVE B. 08/12/19 |
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On time, explained what had to be done. SEAN P. 08/12/19 |
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Good job ROBERT B. 08/11/19 |
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Annual service of A.C. unit and thermostat done by John F. Very professional, knowledgeable and personable. Well done!! JOHN F. 08/08/19 |
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Dave Brown has been serving my needs for the last few years. He takes care of my furnace and ac.
Thanks Dave DAVE B. 08/07/19 |
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I am very impressed with Jennings Heating & Cooling. My technician, John is incredible! He is skilled, trustworthy, and caring. He thoroughly inspected my furnace and performed a safety inspection. He really cares about his customers and their homes and is a wonderful ambassador for the company. He deserves a raise! Thank you John and Jennings for providing wonderful service, I wish I could hire you for every home project. JOHN F. 08/06/19 |
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Very good tech handled everything and explained what he checking very professional DAVE B. 08/06/19 |
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Great service GREG B. 08/02/19 |
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He is excellent...always very good. MATTHEW L. 08/02/19 |
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I was very pleased and satisfy with the services provided by Sean. He explained everything that needed to be done, showing courstey for my home by putting slipper on his feet in or not to track dirt on my floors. He represented his company well I would recommend them to my friends for future services. SEAN P. 08/01/19 |
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John was fantanstic! JOHN F. 08/01/19 |
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Freindly. Answered all of my questions. Excellent work ANDY C. 08/01/19 |
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Dave Brown did a thorough checking the function of our air conditioner and system. Jennings is an excellent organization in service and technical support for residential customers. DAVE B. 08/01/19 |
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John Fuller has been our service man for many years---thorough and excellent job--highly recommend JOHN F. 07/31/19 |
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Just had Matt here for problems with our air conditioner. It started acting up on Friday - called Saturday late afternoon and Matt was here bright and early this morning. He advised of all possible costs prior to checking the system and within a few minutes he as able to tell us what needed to be done and our options. Our system is about 16 years old (as a matter of act Matt was here many years ago) so I had asked if Matt was still there and could he be the person sent. Matt is very helpful, courteous and knowledgeable and did not try to sell more than we needed. I would call for him in the future if needed. MATTHEW L. 07/29/19 |
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Glad you contacted me
posting not working yesterday.
Matt's service was excellent --both professional and friendly. The terms of your companies policies was an added good surprise and gave me peace of mind.
Thank you for very prompt service and better than average customer satisfaction!! MATTHEW L. 07/26/19 |
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Called to receive service after hours. Andy arrived at 8:30 pm. He was very pleasant and willing to do whatever it took to get us back up and running. He was a pleasure to work with. He had it fixed within 30 mins. Thanks Andy and Thank You Jennings for having such great employees! ANDY C. 07/25/19 |
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First time we called and scheduled service we had senior technician Brian. He was phenomenal. He diagnosed, serviced, and explained the issues succinctly. Brian was extremely professional and can also work on the older furnace we have that other companies we had could not service. We signed a service agreement and will continue to use Brian from Jennings! BRIAN E. 07/25/19 |
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Dave was very friendly and efficient. He resolved our issue and clearly explained the problem. DAVE B. 07/23/19 |
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Matt was excellent explaining the problem and what was needed to get my air conditioner working again. The unit is older and he did not push for it to be replaced since it could be fixed relatively easily. I have used Jennings for 32 years and they are always reliable and honest. I am appalled by the review I read from another customer about Jennings and Matt. It is even more appalling that the person keeps repeating the review. Why not just go to another company and not waste time and energy trying to destroy a reputation that has been great for many years? Matt was efficient and honest in his assessment of the problem and he lives up to the excellent reputation of Jennings. MATTHEW L. 07/23/19 |
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Serviceman Dave was very professional and efficient. We really appreciate that he came out on a Sunday morning to fix our Air Conditioner. DAVE B. 07/22/19 |
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5 stars....what else needs to be written? BEN W. 07/20/19 |
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Jennings Heating and Cooling has always been extremely professional and always customer focused.
Alex was very professional and thorough in his assessment of our air conditioning problem. Didn't take him long to diagnose, fix the problem and ensure that the system was operating as expected.
We have used Jennings for previous heating and cooling situations and will continue to do so in the future. I highly recommend Jennings as a first choice for heating and cooling problems. ALEXANDER Z. 07/20/19 |
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Polite, efficient, very good work attitude, found and fixed problem quickly ALEXANDER Z. 07/19/19 |
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Jennings has provided service for my furnace, air conditioner and water heater for years and I have always been pleased with their work. The technicians are knowledgeable, helpful and friendly, with good suggestions and clearly explain all options. SEAN P. 07/18/19 |
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Very knowledgeable. ANDY C. 07/18/19 |
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Matt made me so comfortable with his service that I want him to come back any time I need the furnace or air conditioner serviced. He said he would be done in an hour and yes he was. Very confident and knowledgeable. Explained everything to where I could understand. MATTHEW L. 07/17/19 |
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Same day service, quickly diagnosed what was wrong and fixed it. Very pleased with the way the service was conducted. MATTHEW L. 07/16/19 |
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Sean was very friendly, knowledgeable, and courteous. He went through the process with me and explained in detail what parts needed replaced and how to replace them. i appreciated that he went above and beyond. I would recommend this company. SEAN P. 07/16/19 |
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Ken was very knowledgeable and was able to quickly identify and resolve the issue. Highly recommended KEN S. 07/16/19 |
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Sean was great! His service was above and beyond what was expected. SEAN P. 07/15/19 |
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Hi, Sean is a five star employee of Jennings. He does his work professionally and efficiently. He also gives the explanation of work. And also pleasant natured.Pls send
back for fall work on furnaces. Thanks Sean. SEAN P. 07/15/19 |
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I called Jennings because our outdoor a/c condenser was making noise. Upon inspection, Matt Lewis told me our unit is 21 years old which exceeds the typical lifetime of a condenser. Upon inspection the refrigerant was leaking, as was oil from the fan motor, the fan shaft has play in it and the electrical contacts were worn. He quoted the price to repair the unit and also quoted the price of a new unit. We went with the new unit because the existing unit has 21 year old parts some of which may not be available. He also inspected a second condensing unit which is 5 years and that on is in good condition. The inspection was thorough and all my questions were answered. MATTHEW L. 07/14/19 |
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Sean provided the best customer service I’ve ever had. He was very personable and explained everything in an easy to follow way.
Sean has earned my business and trust in Jennings Heating and Cooling.
Thank you so much!
I would highly recommend! SEAN P. 07/14/19 |
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My service tech Ben Wilson was great. When another company I called kept telling me day after day after scheduling me that they weren't able to come to my house Jennings came out right away! Even though it was a little later in evening then anticipated (Blaming the hot season we have this year and everyone needing to get their a/c serviced) Ben was very professional and friendly and diagnosed my a/c unit right away. Cost was very reasonable for the issue I had and am very pleased with the work and customer service that was provided to me and my family. BEN W. 07/12/19 |
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Very efficient - Alexander was very helpful and did a comprehensive review of our HVAC system, ALEXANDER Z. 07/11/19 |
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Alex is the most professional, personable, caring expert service technician we have ever encountered. He always knows exactly what to do in case of any issues & has enlightened us to several aspects of our h vac system so that we can pre-emptively operate our system in the most efficient & successful way. We appreciate his personal concern for us & our property & recommend him with the highest regard. Thank you. Debbie Petersilge ALEXANDER Z. 07/11/19 |
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no comment SEAN P. 07/11/19 |
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Robert was an awesome technician. Very knowledgeable and polite. Jennings heating and cooling is an amazing business. Would recommend to everyone! ROBERT B. 07/11/19 |
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I feel they grossly overcharged us for service work on our AC unit in an attempt to lock us in to buying a new unit (both air and heat). The service work charge can be applied toward the purchase of a new unit if we act within 10 days. I feel this is an over aggressive attempt to get us to buy a new unit. This is not what I was looking for and feel as if I was taken advantage of. I will not be using this company in the future. The service person was polite and professional, I am just bothered by their business practice of forcing people into buying new units.
I'd like to post my response to Don Truex' response to my above review.
Dear Don,
Thank you for your response regarding my complaint. The technician certainly did provide an estimate of the services he performed prior to doing so, and there was no surprises that day. However, I am far from an expert when it comes to AC repairs and I was under the impression that these services were 100% necessary for our current unit. After the services were performed he notified me that the current unit probably will not last much longer and that he quoted several options for both an AC and heating unit (not just an AC unit). Most problematic is that after showing the invoice to a contractor friend who showed his heating and cooling service provider, we were told that we paid $1,100 of around $400 worth of services. The constant implication from the technician was that we should view this more as a 'down payment' for a future unit rather than repairs to our current one. That is not what I signed up for.
Again, thank you for the response. I will take my losses and move on. MATTHEW L. 07/11/19 |
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I am a long-time customer and I highly recommend Jennings. They are prompt for appointment times and the technicians are competent and professional. I like the safety check that is included with routine maintenance service calls. The scheduler, Holly, is efficient and friendly. BEN W. 07/10/19 |
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Matt was friendly, knowledgeable, efficient and tidy in diagnosing and replacing our hot water tank. We have confidence in Jennings’ quick, reliable service. MATTHEW L. 07/10/19 |
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Dave always is efficient and reliable, appreciate the good service from Jennings! DAVE B. 07/09/19 |
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Sean was very concerned for our situation and worked hard to get the system working. While not impressed with the office help, Sean explained that they had been swamped with A/C service calls and were stretched thin in the office. SEAN P. 07/09/19 |
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Matt, did a great job explaining what needed done and performing the work. MATTHEW L. 07/09/19 |
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Geo unit froze up on July 3 (naturally) so called on July 5 (late in the day) and got an appointment for the following Monday. Brian came out and looked over the unit. I was of course expecting the long face and "It really needs to be replaced" but happily he told me it was fine - just a blocked up filter (my bad). I'd already put in clean filters (close the barn door after the horses are out, that's me) but when I'd turned it on had water all over the floor. Brian cleaned out the drain and all was well. Quick, easy, friendly service with no attempt to drain my wallet. BRIAN E. 07/08/19 |
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I highly recommend Dave Braun at Jennings Heating & Cooling for any service needs. Dave was prompt, professional and friendly. He very thoroughly inspected every aspect of my eighteen year old air conditioning unit and the air handler. Dave provided information regarding homeowner maintenance steps to keep the unit working as long as possible. In addition, he was observed that an incorrect part, which was failing, had previously been installed in the unit. He took the extra step to contact the manufacturer to confirm that the new replacement part was correct. He also helped me complete a First Energy rebate form to take advantage of a $50 tune up rebate offer. I look forward to continuing to work with Dave and Jennings for my air conditioning service needs in the years to come! Thank you! DAVE B. 07/08/19 |
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Excellent very thorough and neat and friendly. KEN S. 07/04/19 |
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I feel they grossly overcharged us for service work on our AC unit in an attempt to lock us in to buying a new unit (both air and heat). The service work charge can be applied toward the purchase of a new unit if we act within 10 days. I feel this is an over aggressive attempt to get us to buy a new unit. This is not what I was looking for and feel as if I was taken advantage of. I will not be using this company in the future. The service person was polite and professional, I am just bothered by their business practice of forcing people into buying new units. ANDY A., MATTHEW L. 07/04/19 |
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