Gene Burch Plumbing Heating & Air
14 COMMERCIAL BLVD. #133, Novato, CA 94949
Phone: 415-883-8135
Website: www.gbplumbing.com/



Gene Burch Plumbing Heating & Air - Our Reviews

Overall Rating

1964 star rating
(397 Reviews)
Better Business Bureau
233 star rating (47 Reviews)
Google
354 star rating (71 Reviews)
ReviewBuzz
566 star rating (116 Reviews)
Facebook
130 star rating (26 Reviews)
Yelp
566 star rating (114 Reviews)
Judy's Book
65 star rating (13 Reviews)
Happy Call
50 star rating (10 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Gene Burch Plumbing Heating & Air has been using the ReviewBuzz system and may not directly match the data found on each public review site.


Our Reviews


Russ was very informative and was able to answer all mtyquestions. did a great job.
Russ N.
10/06/16
 
**** has helped us with several plumbing projects and always does a fantastic job! Would highly recommend **** and GBP.
Mike M.
10/04/16
 
Had the yearly furnace and water heater inspection by Kris who was very personable and also very professional. Have always been highly satisfied with the work of Gene Burch plumbing and strongly recommend them to any new customers.
Kris M.
10/04/16
 
Russ did an excellent job replacing the ignitor on my furnace. He was professional, friendly, and I was very pleased with Russ and everyone at Gene Burch heating for their honest, dependable, high quality service.
Russ N.
10/03/16
 
From Gary to Kris, as well as the office staff, I appreciated the job they did, professional and courteous. I was very pleased with their work, and I definitely would recommend them.
Gary G., Kris M.
10/03/16
 
Mike was friendly, honest and completed the job quickly.
Mike M.
10/02/16
 
Russ showed up after previously calling and letting me know he was in the area. Russ is not only a personable man ... he is a knowledgeable and customer oriented man. I am grateful for the information he provided ... his expertise is exemplary and I look forward to having our entire plumbing system re-vamped in the near future.If you want a company you can count on ... Gene Burch is that company. We have a new Air Conditioning System, Heating System and plumbing all previously installed by Gene Burch ... a Company you can count on!
Russ N.
09/27/16
 
Russ was great! He checked my furnace and even showed me the shutoff valve and labeled it for the future. He did the same for my hot water heater and went outside and helped me locate the main gas line shutoff valve and labeled that as well. He fixed the drain plug in one of my sinks and tightened a faucet in another sink all for no extra charges. I would highly recommend this company.
Russ N.
09/27/16
 
As always, **** performed the placing of a new toilet in a perfect and quick way. We are very satisfied with his service.
Mike M.
09/25/16
 
Kris did a great job installing our new furnace. We would highly recommend him and Gene Burch plumbing to our friends and neighbors.
Kris M.
09/21/16
 
Mike was great and took care of my problem quickly. I always use Gene Burch -- I have for many years -- they are the best.
Mike M.
09/13/16
 
Gary was very thorough both on his examination of our premise and, his ideas on a new furnace and a/c. His proposal was well put together as well.
Gary G.
09/09/16
 
Dean came out quickly, was highly professional and neat, and quickly took care of the clogged plumbing in my kitchen. He also made recommendations on how I might best maintain the plumbing in my house. Dean has done repairs at my work site, and he was just as helpful there. I was highly pleased with his service and will continue to recommend Gene Burch Plumbing and Dean to friends who are in need of a plumber.
Dean G.
09/09/16
 
She had a very tight time line to repair the hat water heater, Anne Paul & Mike worked out the schedule and had it replaced the next day. She is very thankful, GBP is the best!!!!
Paul G., Mike M., Anne S.
09/07/16
 
**** * was was very professional, friendly, answered all my questions, and clearly explained what repairs were needed. He arrived on time, with a phone call 15 minutes prior to update me on his eta. Very satisfied with ****** work. Would absolutely recommend Gene Burch Plumbing to others.
Dean G.
09/01/16
 
Mike did a great job, on time and very neat. In and out and did a great job. Thanks Gene Burch and thanks Mike. Great job.
Mike M.
09/01/16
 
Dean was fabulous!! So knowledgeable, informative, and helpful. Really terrific. The company is wonderful and reliable!
Dean G.
08/30/16
 
Gary, Maria, ALL of Gene Birch I would rate a 10!!!
Gary G.
08/26/16
 
Everyone was very nice and professional. We will recommend you to everyone!
Gary G., Russ N., Dean G.
08/18/16
 
Excellent and prompt service! Our air conditioner stopped working and Gary from Gene Burch came out same day and had the problem fixed within 30 minutes. Very friendly and knowledgeable! Highly recommend Gene Burch Plumbing Heating & Air!
Gary G.
08/18/16
 
Mike did a great job. Everything works. Thanks
Mike M.
08/17/16
 
We have used Gene Burch for the past 30 years, and we're always pleased with their work. They are prompt, professional, do great work and leave everything clean and tidy. Russ came for our annual furnace inspection, very thorough and replaced our filters. Thanks, Russ!
Russ N.
08/15/16
 
I've used Gene Burch plumbing several times now and have found them to be highly dependable and efficient. Today I had Dean G. install a new high end Toto toilet and couldn't be more pleased. Go Team! Bruce P.
Dean G.
08/12/16
 
Kris was great. Explained everything very well and did the work quickly.
Kris M.
08/10/16
 
This was a simple toilet works replacement. The initial unit did not shut off properly. Dean then found that the Kohler part he had been told was no longer available was, in fact available. This works, but is slower and noisier than its predecessor. Also, Dean was ready to leave until I found that water connection was leaking, which he missed. We are very disappointed to learn that Eric has left Burch Plumbing.

08/09/16
 
Good job, nice guys They missed a cracked gidget the first time but found it this one and replaced it.

08/09/16
 
We've been customers of gene Burch for around 20 years which says about all that needs to be said. Gary Gordon has always been superb and today's service was no exception.
Gary G.
08/09/16
 
Excellent service, very competent. very helpful.
Gary G.
08/08/16
 
Kris was very professional, helpful, very polite and was very patience in explaining what was going on. He fixed a gas leak that must have been there for a long time, I'm so grateful he went the extra mile to find it! Thank you Kris!
Kris M.
08/08/16
 
Kris was very professional, helpful, very polite and was very patience in explaining what was going on. He fixed a gas leak that must have been there for a long time, I'm so grateful he went the extra mile to find it! Thank you Kris!
Kris M.
08/08/16
 
I had a blocked sink disaster. **** *. and his helper came out quickly, were attentive and courteous, and went the extra mile. They both pulled on overalls and crawled under my home to identify the site of a leak and the extent of a blockage. They replaced a broken garbage disposal and snaked out my bathroom sink as well. I'm very impressed, and will call **** *****, and will request **** for any future needs.
Mike M.
08/07/16
 
Excellent and sincere.
Gary G.
08/06/16
 
Gary was great!
Gary G.
08/05/16
 
Nice guys but the price was way high. Plumbing itself is very expensive, but the market will take care of that. But this was at the very top.

08/04/16
 
Gene Burch Plumbing is top notch. Mike did a great job. I would highly recommend these people.
Mike M.
08/04/16
 
***** and *** with **** ***** were outstanding. They we very knowledgable, and polite as they fixed our air conditioner. They called prior to the appointment, arrived on time, handled the issues and solved our problem I would use them again with future problems.
Kris M.
08/03/16
 
Dean was awesome. Very helpful and knowledgable. We had a leak in our kitchen sink and a terrible odor. He was able to unclog the drain and because of the age of the pipes gave suggestions of how to remove the build up. Gene Burch Plumbing is always our go-to plumber in Marin!
Dean G.
08/02/16
 
Jon was AWESOME! Clean, professional, well mannered, funny, easy going and fixed my garbage disposal! Thanks again! :)
Jon S.
07/28/16
 
They installed a new Air Conditioner for me today and I can't say enough wonderful things about the entire process and team. Fast service, great communication, competitive prices, and polite workers who showed up on time, worked efficiently, and cleaned up after they were done. Oh, and did I mention the Air Conditioner is GREAT! I can recommend this company without hesitation.
Russ N.
07/28/16
 
This was my first time using this company. My AC stopped working on a very hot day. Gary Gordon was able to come within 24 hours. He fixed the problem within 30 minutes or so it seemed. I was very happy with the service and wouldn't hesitate to use this company again.
Gary G.
07/28/16
 
Service personnel showed up at promised time, provided needed service in a timely manner and was very helpful in telling me how to avoid future problems.
Dean G.
07/23/16
 
MIke was terrific. Professional, punctual, communicative, practical, courteous, friendly, tidy.
Mike M.
07/23/16
 
They did a great job and were courteous, attentive, and on time.
Russ N.
07/18/16
 
**** and **** from Gene Burch Plumbing did an outstanding job of installing our new waterheater. They were organized, worked well together and prepared to handle any minor problems to be confronted. They cleaned up after themselves and were courteous and polite. We would highly recommend them to others. ****** *** ******* *** *****
Kris M., Russ N.
07/14/16
 
Mike did an excellent job. I am very pleased
Mike M.
07/12/16
 
We were 100% satisfied with Rusell. you are fortunate to have such a skilled and courteous Tech. as part of your team !!! Jerry Hayden 415-472-1258
Russ N.
07/11/16
 
Russ N. checked our furnace and was extremely knowledgeable and helpful. Would highly recommend him.
Russ N.
07/07/16
 
Great experience, on time, good neat work reasonable price!
Mike M.
07/06/16
 
I've found Gene Burch Plumbing and Heating to be a very helpful, friendly business. My emails are always answered promptly and the work they have performed for me has been of very high quality. I would recommend them to any homeowner.
Gary G.
07/03/16
 
The Burch Plumbing team comes annually to certify our backflow device for the MMWD and today they came to install an automatic shutoff device on our gas line to prevent gas flow in the event of an earthquake. This is a very professional organization and the team members are very nice people. It has been a pleasure doing business with them. They're on time, efficient and competent.
Kris M.
06/28/16
 

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