Gene Burch Plumbing Heating & Air - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Gene Burch Plumbing Heating & Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Tae is more than competent, he is a real standout! We live in a world where, more often than not, we are left wanting more when we hire service people. This man was on time, courteous and professional. But above all else, he really knows his stuff! He inspected the heating system, diagnosed the problem and was spot on! Not only that, he was efficient and he even took care of cleaning up after himself. I am a real estate agent, and I will refer Tae and Gene Burch to my clients for years and years to come. Thank you! Tae H. 01/24/19 |
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I called Gene Burch on Christmas Eve because my furnace wasn't working and they returned my call immediately to schedule an appointment. My technician, Tae, was prompt, pleasant and knowledgeable. My furnace only need a part, which Tae drove to pick up, and he fixed my heater within a short period of time. I am very pleased with this company! Tae H. 12/28/18 |
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5 star. Excellent service. The service man was quick and responsive. Patrick B. 12/19/18 |
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Great service from Tae. Tae H. 12/15/18 |
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Patrick diagnosed the issue and fixed it immediately. Patrick B. 12/14/18 |
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Patrick came yesterday to drain our water heater and make two other plumbing repairs. He told us in advance what the work would cost. He was friendly, professional and thorough. I would recommend him and will ask for him again for plumbing and heating needs. Patrick B. 12/12/18 |
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I needed help replacing a bathroom faucet, after I found that I could not turn the knobs on the water valves under the sink. Two men arrived, one being an apprentice who performed the work under supervision. They were efficient, and neat. They installed new shut off valves under the sink and installed the faucet I provided. One hours work $755. The price was quoted before the work was done, and I approved it because I was losing time from work. But the more I think about it, the more I realize that I should have said NO. Patrick B. 12/10/18 |
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Tae is knowledgeable and a pleasure to have for helping to take care of our heating and a/c problems. Tae H. 12/06/18 |
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Quick work and on time. Nice, skilled folks. Patrick B. 11/30/18 |
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John tar was prompt and knew his stuff. He was a delight to have in my house and I will definitely use gene Burch again for all my plumbing and electrical needs. Great representative of excellent company. Tae H. 11/28/18 |
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Nice company to work with. What I liked they got back to me right away and when they had a cancellation, scheduled us sooner to get the work done. May cost a little more, but worth the customer service. Gary G. 11/28/18 |
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I like that Gene was proactive about getting to the bottom of this mystery plumbing problem. I'd recommend Gene Burch and Gary in a heartbeat. Gary G. 11/27/18 |
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Good people to work with. Tae was timely, polite, and he took care of our problem quickly. Tae H. 11/17/18 |
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Great service: Tae H. was friendly, helpful and informative. They are not the most reasonable group but it was quite worth the extra $. Tae H. 11/02/18 |
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I love it that a helpful attentive person answers the phone, that the appointment date is soon, and that capable friendly professionals like Patrick come right out Patrick B. 10/14/18 |
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I didn't realize in the beginning that I was asking for a very advanced heating, hot water, and thermostat upgrade to an older house. As Gene Burch got into the project they encountered problems, mostly incompatibility of the Nest thermostat I wanted with the state of the art condensing combination radiant heat / instant hot water unit. I tried to research it on the internet, but I couldn't understand it other than that the equipment manufacturers and installers said it couldn't be done. Gary G said we would have to find another solution. I thought he was finishing up some small details and going back and forth to the Nest thermostat to uninstall it when he came in to show it to me, working. He had connected it through an additional piece of third-party equipment and it works perfectly. He must be a genius. His dedication to finding a solution instead of taking the easy way out earned my gratitude and admiration. Gary G. 10/13/18 |
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Tae was helpful, pleasant, thorough and knowledgeable. I appreciated his expertise and advice. Tae H. 10/11/18 |
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(no comment) Tae H. 10/08/18 |
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Tae and Fredy were great and professional. Tae H. 10/05/18 |
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Tae discovered dangerous leak in our aging flue. He took pictures, and explained solutions. After getting replacement material, he arrived on tine and completed job wihin planned schedule. It is important to have annual furnace inspections. My monthly fee to Gene Burch has been an excellent return on investment in terms of fee discounts and preventive care. We are an older couple in our 80s and I depend on reliable services to help us stay in our home. Tae H. 09/16/18 |
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Tea was on time,friendly and very knowledgeable. He and his assistant got the work done in a timely manner and left the area clean. Tae H. 09/15/18 |
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Gene Burch and their team are always professional, compassionate and timely. I can't say enough good things about them all! Gary G. 09/13/18 |
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I was very impressed by the professionalism and the kindness of each person I encountered at Gene Burch: the woman on the phone was friendly and accommodating, taking time to schedule and reschedule times that worked best for me; the diagnostician was prompt and through, explaining carefully exactly what he recommended and why; Tae H., the technician who replaced the circuit board went the extra mile - helped me understand how to safely replace the filters myself going forward - patiently went through every step and explained every precaution until he felt I understood - also walked me through the adjustments I needed to take to set the aging thermostat correctly.
He recommended that I consider signing up for a year's membership in the company's service program, explaining the benefits of the plan which were considerable. I felt it was well worth the cost but said felt I should first run it by my son and his wife. Tae totally understood saying he could wait a few days to write the invoice and offered to call my family and explain the options if I would like him to do that. But I hopped on the phone right away, talked with my son and got his approval. The savings started immediately, knocking 15% off the cost of the diagnostic visit and the repair of the circuit board. Whenever I'm ready I can call to set a date a free annual inspection of the heater and in the meantime I am guaranteed a 15% discount on heating or plumbing needs that might come up during the coming year. It's a great feeling knowing I am in the hands of a company that I believe I can trust to be thoroughly professional, kind, and ethical. Tae H. 09/10/18 |
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The people that work at this company are amazing!!! They are friendly, punctual and work extremely hard. I don't think the gentlemen that came out to replace our furnace and ducting ever took a break! I am extremely happy to have found them. :) Gary G. 09/07/18 |
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Reliable, efficient and appreciate they are a long established and professional company in the community. Patrick B. 09/06/18 |
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Tae is always helpful, pleasant and efficient. He arrived on the
scheduled time and worked quickly. Tae H. 09/06/18 |
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Love these guys. This was a small issue (leaky kitchen faucet) but Patrick was on time, professional, nice, and took care of the problem. I'm always going to give these guys 5 stars! Patrick B. 08/07/18 |
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As usual Mike was right on schedule. He quickly and neatly fixed my problem and left the area cleaner than when he got here. He did an excellent job. Mike M. 08/07/18 |
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I had to have my 32 year old heater replaced, who was leaking gas and also the hook ups where not up to code. Johntae did an excellent job of installing the new heater and bring everything up to code. I was impressed how friendly he is and at the end of a long day he left everything so clean and neat! Thank you Johntae! Tae H. 08/04/18 |
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I've used Gene Burch Plumbing for years and have always been very satisfied with their service, knowledge and response time. Gary has made it all a most positive experience....I will always use them for future challenges. Gary G. 08/04/18 |
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Patrick B came to my home to give me an estimate on both a tank and tankless water heater. He was very friendly and knowledgeable. I ended up going with a tank and he came back in a couple of days to install it. Pat was on time, thorough, explained everything to me clearly, and cleaned up completely when his work was done. When I next need a plumber I will definitely ask for Pat again! Thank you Pat for a job well done! Patrick B. 08/03/18 |
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These guys are great and replaced the backflow device. Mike M. 08/02/18 |
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Mike was all that we have come to expect from Gene Burch Plumbing..., friendly, helpful with his explanations, working quickly and doing a great job. Thanks, Mike! And, thank you, Gene Burch's Team! Lois and King Tolles Mike M. 07/26/18 |
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Patrick went beyond what was necessary. I am very pleased with his service and on a scale of 1-10 I give him an 11. Patrick B. 07/13/18 |
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It is a pleasure getting service from Gene Birch plumbing. Special kudos to Patrick. My hot water system failed and Patrick helped me to choose among several costly options and gave me practical advice to help me choose the most appropriate system. On the day of service, Patrick started and completed the job exactly as he predicted. He noticed I had a serious water pressure problem and quickly solved the problem. The enrire job was costly given out fixed income, however, we have a service contract with Gene Burch co. and saved hundreds of dollars. I have complete confidence in this company and especially his staff. Patrick B. 07/13/18 |
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Great Gary G. 07/13/18 |
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Patrick fixed our problem quickly, explained everything we needed to know so that we understood exactly what we were paying for and what he was doing. Patrick B. 07/11/18 |
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They are the best plumbing company and personnel I've ever hired, and considering I'm 69 years old, that's saying a lot!
Courteous and professional and at a fair price, I can't say enough about Burch Plumbing. Patrick B. 07/10/18 |
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Patrick did a great job. Patrick B. 07/10/18 |
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Gary G is the best! He is always on time, gives us the information we need in a timely manner, always considerate when he does the work and always has a great attitude. Thanks so much! Gary G. 06/29/18 |
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Wonderful and respectful service, communication and friendliness. Always feel good when these guys do work for our home. Thank you! Gary G. 06/26/18 |
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The technician was courteous, professional and skilled . He complained the job quickly and efficiently. Mike M. 06/26/18 |
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We've used Gene Burch for years, with great results. They have replaced our hydronic heat boiler, installed instant hot water, replaced old faucets, and repaired leaks. They have a polite and professional crew, and they never leave a mess behind. Mike M. 06/22/18 |
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We have been haunted by a clogged drain in the kitchen for months. After a handyman and another plumber failed, Mike came to the rescue and easily solved the problem, Using a bladed Roto-Rooter. He wask efficient, kind, and professional and gets our highest rating. Thanks, Mike! Mike M. 06/22/18 |
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*** and ***** did a great job installing our new air conditioner. They were prompt and efficient. Tae is very knowledgeable and answered my question easily and in terms that I could understand. I highly recommend them. Brian P., Tae H. 06/14/18 |
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They did a great job installing our new air conditioner. They were prompt and efficient. Tae is very knowledgeable and answered my question easily and in terms that I could understand. I highly recommend them. Brian P., Tae H. 06/14/18 |
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The two technicians called before they arrived; were respectful of the house; very pleasant fellows; seemed to know what they were doing; and everything was repaired as expected. Definitely will use them again. Mike M. 06/12/18 |
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Very pleased with Mike always :) Mike M. 05/23/18 |
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You sealed rats up in our heating and air ducts which ruined them then gave us an outlandish bid to run new ducts. Emailed the lousy bid to us without a phone call. 10/17/17 |
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The Gene Burch technician installed an earthquake gas shutoff valve at our home. He arrived at the appointed time, was professional and efficient, and explained to us how the valve works and how to reset it. I have used this company several times and recommend them. Mike M. 09/20/17 |
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