Gene Burch Plumbing Heating & Air - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Gene Burch Plumbing Heating & Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
This service call was for an annual inspection of my heating system. **** and ***** seem to work well as a team. ***** performed the inspection and **** explained to me the benefits of Gene's Team Membership. **** was very patient with my questions because the terms had changed slightly from past years. Joey R. 01/25/17 |
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Gary is the plumbing technician who came out to my house today. It was not a repair job but just an inspection of my furnace and water heater. Gary is very professional and also a very nice guy. He answered all of the questions that I asked him in a very clear and informative way so that I did not have to deep on asking more questions about the same subjects. I would definitely recommend Gary & Gene Burch Plumbing for anyone whose home has ;lumbing issues. Also, the woman who answered my phone call last week is very professional and very pleasant to speak with. Gary G. 01/24/17 |
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(no comment) Mike M. 01/24/17 |
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I called to have someone fix my thermostat Maria said she couldn't get anyone out till Wed. they were so busy. But called back and said she could send someone today wow my teeth could quit chattering. He was quick fun and didn't give this old lady a bad time all I really needed to do was to change the battery in the thermostat. Who new I was afraid I would break the dog gone thing.
Zelma Victorino AKA Kitty Gary G. 01/24/17 |
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Had bought a maintenance agreement the previous year, and had received a letter reminding of needing to schedule an appointment before the expiration date.That in itself indicated great customer service.The two techs arrived at the earlier end of the appointment time frame,and performed the furnace inspection in an efficient and professional manner. They were accommodating in that they explained everything what they were doing. Happy to support a local company. Joey R. 01/23/17 |
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Came out so promptly for a warranty issue and solved my problem pronto! Gary G. 01/23/17 |
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I had a great experience with these guys! This is a family-owned business and it seems like they care about providing excellent service. I had been without heat for a week and couldn't get anyone to come out to fix my furnace due to the storms and busy season. Maria was courteous when she took my call and said she would get someone out the next day. I told her I needed to get to work as soon as possible today and she called me this morning to ask if the technician could come out earlier, which I greatly appreciated. Russ came out and was amazing!! He was knowledgeable, professional, thorough and friendly. He fixed my furnace and checked my ducts to be sure everything was working properly. I especially appreciated that he explained everything to me and then provided his cell phone in case I had any problems or additional questions. He provided excellent service! I highly recommend Gene Burch staff and Russ!! Russ N. 01/20/17 |
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These guys were great. Showed up in less than an hour. Came back later that day to finish the job instead of dragging it out. Courteous and very knowledgable. Will call again. Mike M. 01/19/17 |
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Joey did the maintenance on our furnace. He was friendly and efficient and we are very pleased with his service. Joey R. 01/16/17 |
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Extremely high bid, way out of any consideration of a fair price. 01/12/17 |
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Gene Burch Plumbing Service is the “Go To†Company for excellent work for all your home needs.
My husband and I have had our Air Conditioning, Heating, Toilets, and all the galvanized pipes replaced with copper by Gene Burch Plumbing.
The dedication and meticulous attention to detail is an example of what you can expect from this high integrity company. Gary Burch himself came to our home on January 2nd 2017 to replace all our galvanized piping which was inhibiting water flow and pressure.
I feel confident that Gene Burch Company has our back for all of our plumbing needs. Each employee that we have worked with has been patient and educational in their attitude and responsibility … they are not just a company … they are a family. They care about your home and make sure you are satisfied not only with the function but also with the aesthetics of their products and work.
Feel safe … feel confident … when calling Gene Burch Plumbing.
Gail Roberts and Kris Brown Gary B. 01/12/17 |
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We met with Russ today for a replacement furnace quote. He was very knowledgable, easy to work with and helpful in helping us understand our options and pricing.
Will recommend! Russ N. 01/06/17 |
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As always, Gary G was responsive to our concerns. Thru the years, it's nice to have the continuity of someone who knows both you & your home. The Burch Family are people I would highly recommend for all of your plumbing needs. Gary G. 01/06/17 |
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Russ repaired a wall heater for me, fast and efficient Russ N. 01/04/17 |
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I discovered a small leak in my kitchen and called Gene Burch Plumbing. Gary Burch found several leaks within the walls between my second floor and the first floor. Instead of tearing the walls out he opted to cut a small hole above and below the leaks. It was amazing how he managed to replace the pipes under this difficult access to the pipes. But he indeed repaired the leaks without tearing the walls out. He saved me a great expense by managing the fix so it would cost the least amount. I can't thank Gary enough. I would highly recommend Gene Burch Plumbing Heating & Air for any plumbing problems you may run into. Gary B. 12/31/16 |
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Twelve year old water heater installed by Gene Burch company stopped heating at a bad moment. Cold winter days prior to us leaving town the next day. Maria was able to schedule Russell in to check the water heater that pm. Maria/Russell scheduled the repair (new pilot light assembly) for our return. Very good coordination and follow-through all the way! Russ N. 12/27/16 |
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Twelve year old water heater installed by Gene Burch company stopped heating at a bad moment. Cold winter days prior to us leaving town the next day. Maria was able to schedule Russell in to check the water heater that pm. Maria/Russell scheduled the repair (new pilot light assembly) for our return. Very good coordination and follow-through all the way! Russ N. 12/27/16 |
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(no comment) Gary B. 12/24/16 |
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Russell did a fine job cleaning & starting up our gas furnace. Russ N. 12/22/16 |
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excellent service. Gary B. 12/21/16 |
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Fast, efficient, and so nice. I have used them for the last 20 years. Gary G. 12/18/16 |
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Joey and Tommy from Gene Burch came and installed a new heater in my dance studio. They were very nice, professional, and did a great job. Thanks so much, guys! Joey R. 12/15/16 |
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Timely, competent, efficient, and good-natured...you can't beat that! Russ N. 12/14/16 |
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Hopefully my furnace is working and Russell and Juan were friendly and very informative. Russ N. 12/08/16 |
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Russ and Juan were great in fixing our heating system. I highly recommend them.
Kelly Russ N. 12/08/16 |
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Russ was on time, courteous, knowledgeable and repaired our furnace. He also advised us of Gene Burch's service contract that saved us 15% on the work and sets us up on a maintenance program. Highly recommend them. Russ N. 12/07/16 |
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Mike and Sam, his helper, did a great job. Called ahead on timing change due to getting additional parts. Explained everything they were doing and cleaned up after. Even were done before I expected them to be done. All in all, great workers. Mike M. 12/05/16 |
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Heating wasn't working and Gary replaced the pilot ignition.
Great service just a little pricey. Gary G. 12/01/16 |
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I would definitely call them again! Mike M. 11/29/16 |
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Very professional. Always on time and courteous. Gary G. 11/28/16 |
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Just had some heating ducts replaced and ***** did a great job! Also **** was so great to come out at the last minute on a Friday afternoon to let me know and seal off the old ducts that were removed. The new ducts were not going to be installed until Monday. I really appreciated his help and I was able to have heat for the weekend. Kris M. 11/23/16 |
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Gene Burch Tech. Gary very professional person really know what to do concerning about HVAC problem. Gary G. 11/22/16 |
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Gene Burch Tech. Gary very professional person really know what to do concerning about HVAC problem. Gary G. 11/22/16 |
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Great service. Here on time and courteous. Would recommend to friends and neighbors Gary G. 11/19/16 |
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Mike and his partner did an effecient and complete job clearing and replacing essential parts of a clogged vanity sink drain system. They found a leaky faucet and replaced it and associated water feed lines to avoid future problems after consulting with us during positive progress report. Both men were cordial and friendly thruout. Mike M. 11/19/16 |
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Gary did a wonderful job. we appreciate that he provided service to us even though we were out of this service area. He quickly diagnosed our problem. Gary G. 11/18/16 |
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Installed a new furnace today. Very good work, efficient, knowledgeable. They worked quickly and cleanly to get me back in comfort. Explained and set up new heating schedule, showed me how to maintain the new equipment, and identified shut off valves in an emergency. They will be partners with us for all our heating needs. Recommend! Joey R. 11/11/16 |
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This is the second time that I have called on the services of Gene Burch Plumbing Heating & Air. Again, I was NOT disappointed! Not only was the team of **** & **** prompt on arriving at my home, they were efficient, professional and informative at determining what the problem was and correcting the problem. They together were personable and friendly, and answered all my questions. I will not hesitate to call on this company in the future. In this day & age, it is rare to find a business with the professional integrity & excellent services as Gene Burch Plumbing Heating & Air! I highly recommend!!! Mike M. 11/04/16 |
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Excellent service, clean, knowledgeable and on time. Kris M. 11/02/16 |
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Russ did a great job for us. He explained my options carefully and then went to work. After the job was done he made sure everything was working well and he made sure the area was clean. That Russ! Russ N. 10/31/16 |
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There was only one option for the type of garbage disposal and it was way more expensive than what I had hoped. It was going to be $600 and then do charge for the other small items that I needed. But then when I said I did not want to proceed with the garbage disposal because I found a local plumber able to do a less expensive model for three hundred dollars he then said that he was going to charge me $240 for the other miscellaneous items that had been no charge a minute ago. Since I was already going to pay $300 for the less expensive model of garbage disposal I was pushed into spending $540. Much more than I had wanted to spend on our rental home. I was not happy and feel that there should be more than a top and model for an item like a garbage disposal. 10/30/16 |
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Kris was friendly, polite and completed the service in a timely manner. He answered all the questions I had. Thanks Guys:) Kris M. 10/28/16 |
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I thought the price for the, not very good, work was ridiculous and only 2 of 4 issues were completed, one of which isn't working right. And never got a call back for how to proceed forward for the 2 remaining issues. I will not be recommending this company to anyone and will air the problems. I spent almost $600 for what. Please cancel my monthly charge of $12.95.
Cassie Malone.
10/26/16 |
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**** and his associate came to my house to install earthquake shut off device on my gas line and to do some calking in my bathroom and kitchen sinks. Their demeanor was very pleasant and professional. They worked quickly and when finished cleaned up as required. Gene Burch Plumbing has done work for us in the past. I will continue to with them in the future. Russ N. 10/24/16 |
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Kris was awesome. Worked to understand an old 1971 system and figure out what parts were needed to improve air distribution. A big thumbs up Kris M. 10/21/16 |
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Russ called to let me know he and his trainee (Joey) were on the way. Their service was professional, personable and efficient as usual with Gene Burch employees. I wouldn't consider calling anyone else! Russ N. 10/19/16 |
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This was a first meeting with Kris M. He was very professional, was prompt with a heads up phone call. He appeared to be perform a thorough service, answered my questions and quickly completed his tasks. He reviewed an additional service need and listened to our anticipated concerns. Kris M. 10/18/16 |
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Gary Gordon and Joey came to repair my furnace. Gary was very experienced and knowledgable and friendly and helpful and thorough. He gets a 5 star rating. (Joey is Gary's apprentice.) Gary G. 10/17/16 |
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Kris is a really polite, pleasant person to work with. He knows what he's doing, will clearly explain things, and offer alternatives. I would definitely hire him again. Kris M. 10/17/16 |
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Russell was great in service and very thorough, something that I have learned to expect since dealing with them since 1975. Russ N. 10/11/16 |
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