Columbus Worthington Air - Our Reviews
Overall Rating
(2254 Reviews)
(926 Reviews)
(645 Reviews)
(201 Reviews)
(14 Reviews)
(13 Reviews)
(297 Reviews)
(62 Reviews)
(3 Reviews)
(51 Reviews)
(20 Reviews)
(21 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Columbus Worthington Air has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Didn't NEED a new furnace, but it was from 1992 and didn't owe me anything. I'd been thinking about it for a couple of years as I would go down to the basement and re-light the pilot, or pay a few hundred bucks every spring to recharge freon. I'd been using CWA for the last few years for service and maintenance, so I gave them (and a couple other local companies) a shot. Brian Rensi directed me towards an 80% two-stage gas w/ variable speed fan (Bryant 315) furnace and a Bryant 113 A/C unit. I added a humidifier. Nest E and Nest Protect (CO detector) came with package. All communication with CWA was timely and efficient - even through the Christmas holidays (i.e. signed the deal on Christmas Eve; install occurred on Dec. 29). Rob C. and Winson S arrived at my house within 30 minutes of their phone call. All of the work was done within approximately 7 hours: removal of old equipment, install, test and train me on new, clean up and drive away. The Nest equipment is functioning as promised (even with slight learning curve) and my home actually feels warmer per the same thermostat setting with older equipment - they said it would. I would highly recommend this company to anyone in the Columbus area who is looking to replace their HVAC system. 12/31/18 |
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Jeff B & Vincent L. installed a new furnace and Central Air unit for my mother. They were both very knowledgeable and professional. They did an awesome job installing everything and did an awesome job explaining their work and how to use the new units. I would recommend Columbus Worthington Air and Jeff B & Vincent L. to anyone who needs heating and cooling services. If I could give them more than 5 stars I would. Thanks guys! Awseome job!! Jeff B. 12/30/18 |
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Joe Payne did an exceptional job from a sales perspective with recommending a new furnace/air conditioning unit. He presented all our options and let us decide. He was able to provide significant discounts to our purchase.
Jeff B. and Zack S. were exceptional installers. Not only did they meet our expectations with their work, but they displayed enthusiasm with how they went about their work. Their knowledge of how the equipment worked was impressive. They worked well together and I could tell they enjoyed what they were doing. They should be teaching others on how to be professional installers. We were very impressed. Hold onto these guys! 12/30/18 |
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Didn't NEED a new furnace, but it was from 1992 and didn't owe me anything. I'd been thinking about it for a couple of years as I would go down to the basement and re-light the pilot, or pay a few hundred bucks every spring to recharge freon. I'd been using CWA for the last few years for service and maintenance, so I gave them (and a couple other local companies) a shot. Brian Rensi directed me towards an 80% two-stage gas w/ variable speed fan (Bryant 315) furnace and a Bryant 113 A/C unit. I added a humidifier. Nest E and Nest Protect (CO detector) came with package. All communication with CWA was timely and efficient - even through the Christmas holidays (i.e. signed the deal on Christmas Eve; install occurred on Dec. 29). Rob C. and Winson S arrived at my house within 30 minutes of their phone call. All of the work was done within approximately 7 hours: removal of old equipment, install, test and train me on new, clean up and drive away. The Nest equipment is functioning as promised (even with slight learning curve) and my home actually feels warmer per the same thermostat setting with older equipment - they said it would. I would highly recommend this company to anyone in the Columbus area who is looking to replace their HVAC system. Rob C. 12/30/18 |
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Rob E was great. He explained and showed me the situation. Pleasure to work with him. Rob E. 12/29/18 |
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Totally satisfied. 12/29/18 |
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Columbus Worthington Air is my go-to for any HVAC needs. All the other companies spout service and price. CWA has delivered for me for over 15 years. When nobody else has time to help, they do. When you need pricing and delivery on a new system, they got it for a fair price. My installers Andrew V. and Sergio were prompt, professional, and thorough. I couldn't have ordered a better experience. THANKS! Andrew V. 12/28/18 |
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Already sent in an evaluation. No problems. 12/28/18 |
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We've been with Columbus Worthington Air since 1989. They always are very knowledgeable and courteous. Rob E. 12/27/18 |
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prompt, curteous and answered all questtons. Rob E. 12/27/18 |
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They give discounts to clients for good reviews.
I worked for this company for about 6 months. They say they are all about family. Here is how they treat family. In the past 3 months I have had 3 family members pass away. My stepfather from lung cancer. One day later my 20yr nephew was hit by a car running a red light and killed, then the week before Christmas my best friend of 20yrs died of brain cancer. I am godfather to his daughter as he has no one to leave her to. I put in over 40hrs last week all while trying to move this 6yr old girl who lost her father the week before Christmas. I was working all week and driving 2hrs one way everyday to try and make this as smooth for her as I could. I asked for zero time off. Somewhere in all of this I lost my work keys. I understand they were my responsibility, I also had house keys and personal car keys on it. I was more than willing to pay any amount needed to get the keys replaced. I never had a complaint about my work. I had one drive cam incident and that was it. So they day after Christmas I still cannot find the keys. Guess who shows up at my front door saying he is bringing me a new set of keys... lied he was coming to take the truck and fire me. So I on top iof having a two yr old son and taking in a young lady who's father just died. I get fired the day after Christmas. So Merry Christmas and happy New Year to the Columbus Worthington team. Want my advise go with Atlas Butler. Better prices and service. Admin A. 12/26/18 |
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Jared M was both professional and kind while installing my air conditioning unit. He took the time to make sure my Nest thermostat and Nest Pro were installed correctly. He even let me know he would be inside for a while if I wanted to let my dogs outside. Admin A. 12/26/18 |
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Jared M was both professional and kind while installing my air conditioning unit. He took the time to make sure my Nest thermostat and Nest Pro were installed correctly. He even let me know he would be inside for a while if I wanted to let my dogs outside. Andrew V. 12/26/18 |
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Rob and Ba were outstanding!!! Super professional and thorough. Walked through all of the new furnace and humidifier information with us. Took the time to make sure we understood everything. Also made sure we had all of our questions answered. Will absolutely do business with CwA again! Rob C., Ba P. 12/21/18 |
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Jeff B. and Zack S. were remarkable installers. They were very knowledgeable about the products. More importantly they are fine human beings. You could tell that they enjoyed working with each other and enjoyed what they were doing. They were nice young men to interact with and provided education to me on the equipment they were installing. Jeff B., Zach S. 12/21/18 |
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I could not be happier with Columbus Worthington Air! Jamie Thompson, the technician was outstanding. I had total piece of mind, knowing that I was dealing with a true professional. Prices were very fair, and the job was done quickly. Jamie T. 12/19/18 |
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Kenny was outstanding! 12/19/18 |
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Very professional, competent and quick Rob C. 12/18/18 |
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I highly recommend Columbus Worthington Air to anyone in need. Mr. Kenny Ward came to our home this evening to see what was going on with our furnace. From the time he got here until the time he left, he showed how a true professional works. He listened, asked questions, and most importantly took the time to teach my wife and I how the HVAC system works and the possible reasons we were having issues. After that, he gave us options to begin looking into. By the end of our short time together, I had the trust for him as an absolute pro and somebody I would absolutely ask for help again. Kenny W. 12/18/18 |
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We had Columbus Worthington Air come out and inspect our furnace in our new home. Kenny was very friendly and knowledgeable and answered all the questions I had as a new homeowner. I'll be using them going forward! Kenny W. 12/18/18 |
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Adam and Sergio were very professional and efficient. They are both very customer service oriented. They went above and beyond with my furnace installation. They swept my basement after the job was finished and explained everything in great detail. GREAT Team! Adam S. 12/18/18 |
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David was both friendly and professional about explaining the problems with my furnace. I would definitely recommend him to my friends and family. David O. 12/17/18 |
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Kenny was great ... came early in the time window, completed the work quickly and answered all my questions. Only wish Columbus Worthington Air would lower the price of their Maintenance Contract ... I only seem to get the benefit of the two service calls. Thinking next year to not sign up for the contract and just call for the spring and fall service calls. Kenny W. 12/15/18 |
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All three installers were friendly, respectful and professional. 12/15/18 |
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Tyler and his crew, Nic J. and Cam W. were exceptional - friendly, courteous, and professional. I had to have a new furnace and AC installed. It was seamless thanks to these 3 gentleman. Everything was explained in terms I could understand and they were all very patient with my questions. I would highly recommend this team! Tyler W. 12/14/18 |
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Very punctual and performed a thorough maintenance service. He reviewed with me the description of service and the work he performed on the furnace. He was very polite and sociable. Kenny W. 12/13/18 |
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Jamie was very personable and professional. He diagnosed the problem and made the repair in a timely manner. Jamie T. 12/12/18 |
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Kenny was prompt, efficient, knowledgeable, and friendly. Thanks! Kenny W. 12/11/18 |
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From the initial inspection of our old furnace to the installation of our new, Columbus Worthington Air was great to work with. Helpful, professional and no pressure. Rob C and Winson S did a great job installing our new furnace. Rob C. 12/11/18 |
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Update December 2018 -- Rob E. installed a new whole house humidifier. He kept me posted on the progress and provided very friendly service. I was telling him how pleased I've been with the company, and he mentioned what a good company it is to work for. That means a lot - I'm happy to support a company that treats its employees well!
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Heard a rattling when I turned on my furnace this season. The issue was obscure and difficult to find, but technician Ryan C. was resourceful, identified the problem, and successfully repaired it quickly and successfully. Also professional, personable, and exceptionally courteous. I have been a customer of Columbus Worthington Air for years, and have never been disappointed. Highly recommend. Rob E. 12/08/18 |
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All in all, this became a good experience. But it wasn't at first. It took four home visits to get a solid diagnosis and cooperation with our home warranty company. It was a lot of time and effort to get to the bottom of it. In the end, Columbus Worthington Air credited our money back from those home visits. The service technician who really helped us the most and made things right was Rob E. Rob E is like our saint. He was super nice, talked us through everything, and had amazing interpersonal skills. He took the time to talk to our home warranty company and explained everything perfectly. Rob E. is a 10 star man. Then Joe P. came over and helped us get set up with a new furnace. Ask for the right people and then you can get really really great service! Rob E. 12/07/18 |
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We were fortunate enough to get Tim Byrd dispatched to our home to address our heating problem.. He was professional and diligent in trying to get our situation corrected...He didn't have the part required to fix it so he ordered it in my presence and we had to wait several days for it to arrive. He did everything he could to try to ensure we would have some heat , I assured him that since it was only a few days our fireplace would get us through . Several days passed and he returned to install the part . He took the time to check everything and was very knowledgeable. We would recommend him to our family and friends. Thanks Tim for a great experience. He is an asset to the Company Tim B. 12/07/18 |
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Tech Rob E knows his stuff, is very personable and worked efficiently. I am glad he was available to turn my heat back on. Rob E. 12/07/18 |
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My furnace check up was handled very professionally by the tech, Kenny Ward. He was able to answers questions about concerns I had about my humidifier and made suggestions about what to do next, estimates etc. Very helpful for an old lady who is trying to keep old condo going. Kenny has a good sense of humor which is
makes you feel comfortable. Thanks for the good service. Kenny W. 12/07/18 |
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Jamie preformed a periodic maintenance on my Furnace. This is the third time he has been here for me. He is very professional, efficient, and friendly as well. He did a few extra things - washed the (reusable) furnace filter, and after he checked the furnace and adjusted the gas flow, and checked the humidifier, he noticed the knob on the humidifier control was missing and found a replacement in his truck. I have confidence he will give me good work at a fair price. The little things make him exceptional. Jamie T. 12/06/18 |
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Jamie preformed a periodic maintenance on my Furnace. This is the third time he has been here for me. He is very professional, efficient, and friendly as well. He did a few extra things - washed the (reusable) furnace filter, and after he checked the furnace and adjusted the gas flow, and checked the humidifier, he noticed the knob on the humidifier control was missing and found a replacement in his truck. I have confidence he will give me good work at a fair price. The little things make him exceptional. Jamie T. 12/06/18 |
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Rob C and Winson S installed a new furnace and ac unit for us today. They arrived promptly at 8 and were out the door by 1:45. They worked continuously, were pleasant, neat and competent, explaining clearly any questions we had. We are extremely pleased with their work and with our competently installed systems! Thank you. Rob C. 12/06/18 |
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Prompt service and professional repair. Rob E. 12/05/18 |
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(no comment) Nathan P. 12/05/18 |
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Kelvin did a great Job! Thank you Columbus Worthington for your service! Kelvin W. 12/03/18 |
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KENNY WARD KNOWS HIS BUSINESS. HE DID A GREAT JOB FINDING OUR DIFFICULT HEATING PROBLEM, EXPLAINED IT TO US AND CAME UP WITH A SOLUTION.JOB WELL DONE. THANKS!!! DON @JUDY GOLDBERG 12/01/18 |
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KENNY WARD IS AN INTELLIGENT EFFECTIVE TROUBLESHOOTER WHO WAS ABLE TO SOLVE A DIFFICULT HEATING PROBLEM. HE IS A HARD WORKER WHO WAS INTENT ON SOLVING THE PROBLEM AND HE WAS THEN ABLE TO CLEARLY DESCRIBE IT TO US. GREAT JOB!!! DR @MRS. DONALD GOLDBERG P. S. GIVE OUR THANKS TO HIM. Kelvin W. 12/01/18 |
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Technician was courteous and professional Kelvin W. 11/30/18 |
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Excellent customer service from beginning to end! First service arrived in about an hour...which was important as our furnace quit working and it's WINTER! Next person was awesome in helping us pick out our new system - happen the same day! The installers Keith S. and Adam S. were wonderful...polite, neat, efficient - and excellent in helping me understand the new NEST product! Thanks to all! 11/30/18 |
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As always we had a great customer service from CWA! Ended up needed an entire new furnace/AC. CWA came out immediately and diagnosed the problem, sent another expert to help us choose a system, and then in 48 hours we have our new Furnace.
The Installers Keith Shaw and Adam Sloan did an excellent, efficient, and fast installation. They were both very polite, neat, and explained everything they were doing and how to work the new system . I highly recommend! Keith S. 11/30/18 |
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Jamie was very professional and really knew his stuff. He fixed our problem in less than 30 minutes and then went to pick a part we needed and returned quickly to install the part. He is a very personable person and didn't mind we watching and asking a 1000 questions. I will request him the next time we need service. Jamie T. 11/29/18 |
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Jamie did great job. Called,on time, excellent knowledge, helpful advice, personable, did excellent job.
I 'd like to request him to service the duplex we own at 60-62 Keene Dr., Westerville and scheduled for service, Dec.23, 2018 please. Jamie T. 11/29/18 |
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Jamie did a great job of replacing the indoor coil. No issues whatsoever. Thanks! Jamie T. 11/29/18 |
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Kenny was great! Explained everything to me and was super nice! Kenny W. 11/28/18 |
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Rob E was awesome in helping me solve an on going issue with my Nest! Once he was finished with that he performed a safety inspection that diagnosed a potential issue with my aging furnace. Thanks! Rob E. 11/27/18 |
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