Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
(19 Reviews)
(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Don Jacobs Jr. came to out home and understood the type of HVAC and Heating Unit we needed. He provided excellent customer service and explained the entire purchasing process. Don J. 05/16/18 |
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Could not leave a review for helper/tech Drew.please give him an excellent review also! 05/12/18 |
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Brad M. Was extremely helpful and very hardworking. He deserves acknowledgement and reward for his level of service. Brad M. 05/12/18 |
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Don B. install technician was extremely hard working and knowledgeable. Please acknowledge this man's skills and experience. Donald B. 05/12/18 |
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Brad Macko provided excellent service while installing our heating and cooling unit. He cleaned as he worked, was very polite, very professional and very knowledgeable of is profession. My wife and highly recommend Blue Dot to our friends and family Brad M. 05/10/18 |
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Don Butts provided excellent service while installing our heating and cooling unit. He cleaned as he worked, was very polite, very professional and very knowledgeable of is profession. My wife and highly recommend Blue Dot to our friends and family Donald B. 05/10/18 |
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My air conditioning was blowing out cold air and I needed an appointment fast. I got an appointment the day I called. Service technician Thomas Lyons arrived right on time and began to diagnose my system. He kept me informed with what was causing the problem and fixed it with the utmost professionalism. Thanks for an excellent job! 05/08/18 |
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My service professional Thomas Lyons went above and beyond my expectations on a recent air conditioning issue. From the first contact from him (a call letting me know he was on his way), until a leak in my system that he detected and fixed (that had been there since 2014's installation), Thomas promised us that he would fix the issue and he certainly did. Thomas was a pleasure to speak with and he kept me in the loop with all that was happening during the appointment. A true professional. I would recommend him for any issue you are having with your HVAC system. Thanks again for job well done! Thomas L. 05/08/18 |
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Technician Thomas Lyons came to my home because my air conditioner was not pumping out cool air. From the very beginning (calling to let me know he was on his way) until he completed the job (fixing a leak that had been in my system since it's installation in 2014) Thomas was a true professional. I truly can not say enough good things about the job that was done by this service professional. He was right on time with the appointment times scheduled, he was detailed in describing what our problem was, he explained what needed to be fixed, and he just a great guy overall. Kudos to a job well done. If all Blue Dot techs are as great as he was, then I highly recommend dealing with them for any HVAC issues! Thomas L. 05/08/18 |
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Don Butt and his team did an exceptional job installing a new HVAC
system in my home on 4/1/2018. Very knowageable, clean and
professional. The new unit install looks great, runs great and we are
happy with the results. They were top notch! Donald B. 05/01/18 |
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Don & Brad were very respectful of our home. They worked quickly and left their work space spotless. They did a great job explaining all of our new equipment. Donald B., Brad M. 04/30/18 |
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I just want to write a review to say Blue Dot exceeded my expectations from a knowledge and expertise standpoint. I would trust no one more than Ray E. to do my HVAC work in the future -- Excellent service and totally trustworthy. Thanks guys. Ray E. 04/30/18 |
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I like to let it be known when my issue have been resolved that is why I am posting another review. I was able to work things out with Tamika. Thanks Tamika Tamika L. 04/24/18 |
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Fernando was great! He immediately found the solution as to why the thermostat read-out was blank - replacement of the original fuse box. Thank you Blue Dot for the excellentl customer satisfaction.
Dale S. Fernando D. 04/24/18 |
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(no comment) Thomas L. 04/23/18 |
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We are thrilled with the excellent, professional service we received. The job was huge but our technicians did an awesome jobs and completed it on time. Thanks for everything! 04/22/18 |
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We called Blue Dot because we needed a new furnace, central air conditioner and extensive duct work. A representative came to our home that day. We had an estimate two days later and installation began a week after that. Everyone from the initial visit until the job was completed was very polite, their work was excellent, our home was clean when they left, and we are thrilled. Ben, Don B. and Brad M. were great. Thank you so much! Donald B. 04/20/18 |
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(no comment) Donald B., Brad M. 04/20/18 |
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Ray E and Teklu T worked as a team when installing our Carrier HVAC system. Terrific guys , efficient work, and professional results. Ray E answered all my questions in detail as he explained each step in the process and took the time to both demonstrate and educate my wife and I on the new unit. Really showed he cared and is an outstanding rep fpr Blue Dot. They complement Glenn Corbin and make for a first class performance and team that I would heartily endorse to other prospective buyers ! Ray E. 04/20/18 |
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Ray E and Teklu T worked as a team when installing our Carrier HVAC system. Terrific guys , efficient work, and professional results. Ray E answered all my questions in detail as he explained each step in the process and took the time to both demonstrate and educate my wife and I on the new unit. Really showed he cared and is an outstanding rep fpr Blue Dot. They complement Glenn Corbin and make for a first class performance and team that I would heartily endorse to other prospective buyers ! Ray E. 04/19/18 |
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The installation of furnace unit was done in a professional and efficient manner by the technician, Ray E. After work was done he showed me what was done and gave me some tips in maintaining th e unit. A job well done and I was very satisfied . I would recommend to friends and relatives. Ray E. 04/19/18 |
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The absolute worst service ever please call another provider Tamika L. 04/17/18 |
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Ben H. is very professional and knowledgable. He does the work he sent out to do and answers all questions we may have about the equipment he has worked on. We highly recommend Ben H. to anyone we know. Ben H. 04/15/18 |
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ben stringhall sold me a pig in a poke....just a plenum swap....took 4 techs to get it right...sold one job and mis-installed a cheaper one. DO NOT USE BLUE DOT! ben is not on the above list....none of the techs are! Mary C. 04/14/18 |
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Blue Dot have provided exceptional service both selling, installing, and servicing our heat pump. Their service/installation technicians are courteous, efficient, well-trained, and effective. They communicate readily so one always knows what is happening. The sales personnel are excellent; don't try to sell you the most expensive equipment, but the unit that is right for your needs. Our experience has been exemplary. Blue Dot guys are the best.
Stephen N.
Baltimore CORY F. 04/13/18 |
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Mark explained and showed me everything he was replacing and what was going to be needed. 04/13/18 |
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We definitely recommend Ray and will likely use him again. He knows his stuff, he does not cut corners, his work is high-quality, and he is professional and friendly. Ray E. 04/13/18 |
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Warren was a knowledgeable professional and a very nice man. Took time to explain what he was doing and why. I very much enjoyed meeting Warren. Warren G. 04/12/18 |
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I have called and left several messages for Tamika who have not returned my calls. I think that returning of phone calls to customers is very important since I have been a customer for a long time and have referred a lot of people to them who used them to install their units. If I am not longer wanted as a customer then I can accept that and move along. But will make that no one I know use them again. I will put that in my community news letter Tamika L. 04/11/18 |
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(no comment) Shawnte W. 04/09/18 |
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Very nice person, nice job Mark D. 04/09/18 |
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Very knowledgeable and helpful about water heaters; took a lot of time to explain my options, etc. Thomas L. 04/09/18 |
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Mike did an exceptional job Mike T. 04/09/18 |
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Great service. Justin S. 04/05/18 |
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Left customers for days without hot water for days because management didn't do their job! 03/28/18 |
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Great company with knowledgeable employees. It was a pleasure working with Blue Dot from the sales process with Will to the installation process with Ray E - we will be Blue Dot customers for a long time to come. 03/24/18 |
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Ray E just finished up installing our HVAC system and humidifier with the assistance of Teklu T. Both workers were phenomenal, courteous and got the job done properly. The system is up and running and working well. Ray took the time to really explain the product to me and provided helpful maintenance tips in order to prolong the life of our unit. I was very impressed - he is truly an asset for BlueDot. Keep up the good work - we will be referring BlueDot to any friends/family. Ray E. 03/23/18 |
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the only comment I will make is when the parts arrive, the technician will make it on time to install it properly. 03/23/18 |
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(no comment) Justin S. 03/22/18 |
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Our service technician, John M., was especially knowledgeable, courteous and respectful. I commend and thank him for his professionalism. John M. 03/19/18 |
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Dear Blue Dot on 3/33/2017 I contacted Blue Dot for routine service for our HVAC maintenance check. I have been a customer of Blue Dot for several years. Last night my heating system started making terrible noises as smoke and a terrible smell filled our entire home. This afternoon I made an appointment with another company to repair and restore heat to my home. I was present today and watched the technician trouble shoot my system from start to finish as he inspected my system. He quickly discovered that the blue dot capacitor I had installed last year was not I installed properly. It was poorly zip tied in heating system and was not the correct replacement for the OEM part. The combination of improper part and incorrect installation led to the electrical arching between the the capacitor and the hvac casing. Again I was present for all portions of today's repair and was very disappointed by the experience. As a recurring customer of Blue Dot I am very concerned. I have taken several pictures to illustrate the electrical damage to the capacitor, HVAC housing, as well as the zip tied capacitor as it was installed. I look forward to hearing from your office, I am also able to.provide receipts and pictures upon request. 03/15/18 |
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Matt Seers is an example of the type of technician all people who need service on their ac or heat would be lucky to have. His knowledge of the equipment is exceptional. I would only request him to work on my system!
Mike Matt S. 03/14/18 |
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Mark Bartholme was an excellent tech and representative for Blue Dot. Knew exactly how to repair unit. No trial and error!
Thanks
Mike Matt S. 03/14/18 |
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Tiyese Pope and Tek-Lou did an amazing job, and I was very satisfied with their work ethic and respectful demeanor. I felt confident the entire time that they were provided the same service to me that they would provide in their own family's homes. James Mackereth and Brad Macko were also great, but I didn't deal with them too much personally. 03/07/18 |
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The Blue Dot customer service started out great from the start. My furnace died days before a snow storm and after calling Blue Dot, they had a technician (Shawnte White) at my house within 2 hours on a Sunday. Shawnte identified the problem within minutes, but also recommended that I fix the entire furnace. I agreed to replace the furnace and A.C. Unit, along with the water heater. The team that performed this job was amazing. They arrived at my house that following Tuesday promptly at 8:30AM (Tiyese Pope & Tek-Lou) as promised (instead of some 4 hour window). Along with atleast two other members of their team (James Mackereth & Brad Macko), they had all three units completely replaced and up & running that same day. I mainly dealt with Tiyese and Tek-Lou, who were very respectful and seemed to work non-stop until the job was done. I would definitely recommend Blue Dot to any of my friends, family or co-workers. Their customer service by far exceeded my expectations. Shawnte W. 03/07/18 |
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Thank you Will and Tiyese for not leaving me in the cold. Thanks a million for waiting for the power to come back on. You both did a fantastic job of installation. I will sleep well and warm tonight. Great job guys!! William V. 03/03/18 |
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Peter was very knowledgeable, friendly and helpful. I would like Peter for all future appointments. Peter P. 02/28/18 |
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My technician has always been professional and thoroughly explains everything. He has a cheerful personality and does a fantastic job. A+++ Peter P. 02/28/18 |
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great Anthony F. 02/24/18 |
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The installers did a very nice job. work was clean and unit looks great! thank you! Mike C. 02/21/18 |
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