600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Clay G. came to my house and did a thorough inspection on our AC. He fixed an issue and replaced the filter. He was polite and explained everything that was to be done and what he had done. Clay C. 04/17/18 |
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Excellent service, fair prices, and unlike several other services we’ve contacted over the years, Aiello always shows up! Crystal A., Bob N. 04/17/18 |
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Both the Customer service rep and the tech that came out were very professional. Clay the tech was professional and got to my house early and got right to work on the issue. The one thing that surprised me was the cost of the part at $304.00. I did some online searches on the part installed and they ranged from $10.00 to $50.00 no were close to the price I paid. I was very satisfied with Clay s work but not to happy with the price of the part. Crystal A., Clay C. 04/16/18 |
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Technician was very professional and did the job quickly. Unfortunately, I feel Aiello Home Services is extremely overpriced, especially for the part that was replaced on my furnace. Clay C. 04/16/18 |
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Each of the three personnel I dealt with on my service call met my criteria for great customer service. 04/16/18 |
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We had a furnace problem and Aiello was out to the house immediately and fixed it. The tech was very courteous and spent time explaining the issue and solution. Crystal A., Ray D. 04/15/18 |
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Aiello recently did a system check on our gas furnace. Aaron was the service tech. He was here promptly. He performed his system check and reviewed all his findings. He did make a recommendation to replace the inducer motor and recommended the partnership program to save on cost. Shana W., Aaron J. 04/14/18 |
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We turn off our heat and notice our mudroom heater did not turn off. It was becoming hotter than it should be and I contact Aiello. I was very impressed with coordination of the service request with Crystal while I was at work. My sister and son were at home, and they met Matt and Ben who explain the solutions. At this time we opted for option 1 to stop the issue with the mudroom. We will use again company before heating season starts to complete further items for our home. Excellent customer service and the team communicating well with our needs. Our family would recommend Aiello. Crystal A., Matt R., Ben V. 04/14/18 |
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Great Company 04/14/18 |
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Excellent and speedy service. Wonderful company to do business with. Caring employees made this experience seamless. I would recommend Aiello to anyone needing home services. Nick V., Brittany G. 04/14/18 |
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(no comment) William L. 04/12/18 |
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I gave my comments in the initial review. 04/12/18 |
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Regarding my business with Aliello on April 5 and 6th, 2018.
I am writing this in behalf of your technician," Nick Vacca." He was at our home yesterday, and unclogged the toilet. So, I had to leave the house, when I returned, I used the toilet and it was immediately clogged. Well, I was very upset, especially after paying 324.66.
I did contact your office and completed the survey on-line. Nick returned today on time and very pleasant. He completely dis-assembled the toilet, he worked so hard, we were impressed. He found on the bottom of the toilet some wrapped up baby wipes, which caused the actual clog. The toilet runs beautiful now, but the most important thing he said, "blew me away," he said,he didn't do a through job yesterday. And no charge.
It is very difficult to admit, he felt he didn't do an efficient job, the fact that he was so honest and kind, and a fantastic worker. He is a gem. You (Aiello) are very lucky to have a employee, like Nick, working for your company.
I will brag about to "Nick" to everyone I know, "about him", being a excellent technician, and about your company being so good about this whole experience. You solved my problem so quickly and efficiently.
Nick and your company "made a difference".
I will make sure, when people need a good plumbing tech, Aiello is their answer.
Sincerely,
Amy Yabrosky Scott G., Nick V., Nick L. 04/11/18 |
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Nick V***** plumbing technician for Aiello Home Services cleared a sewer line blockage for us on April 6, 2018. He was very professional, worked efficiently, answered all our questions and left the basement cleaner than when he got there, Nick did a great job. Nick V. 04/10/18 |
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The office DID NOT WARN ME THAT IS WAS TO EARLY FOR A SERVICE NOW
rICK HAS TO COME BACK IN WARMER WHEATER TO DO 0NE MORE TEST TO MY EXPENCE,FOR A SR ON LITLE
INCOME ,IS HARD 04/10/18 |
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Was able to set up an appt for service for the same day and in fact received a call that Richard, the technician, could come much sooner than anticipated. Furnace was up and running very soon. Further research with Lennox is required due to an unknown error code but the furnace was working very fast. Richard N., Crystal A. 04/10/18 |
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Clay provided clear prompt service in a friendly manner. Am sure he is an asset to your business .
If we are ever in need of service we hope you send Clay Clay C. 04/09/18 |
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Going forward, I do hope that the company will reconsider breaking out on the invoice the actual cost for labor and the actual cost for parts. Otherwise, it does appear the company may be double/triple/quadruple-dipping for labor.
04/09/18 |
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We had out boiler shutdown and fill with air Thursday evening. One call first thing Friday morning to Aiello and help was on the way. Zack showed up about 20 minutes into the time frame they gave us and wasted no time in finding the problem. Once the estimate was done he got to work fixing the problems. Within about 2 hours we were back online with steam and heat. Replacing the parts was the easy work, getting our 40 year old system totally bled down and refilled took time but we were treated to the quietest nights sleep with no pipes gurgling. THANKS for the great service. Zach E. 04/07/18 |
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(No Comment) Clay C. 04/07/18 |
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Robert N***** from Aiello Home Services did a plumbing system inspection today, April 6, 2018. He put in a new faucet in the bathroom. He was very professional, answered all my questions, and did a great job. Bob N. 04/06/18 |
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The service man came yesterday, on the arrival time estimated. The toilet is clogged. I explained that the bathroom is going to be remodeled soon. It was estimated for remodeling. I do not want to replace the toilet now, I do not own the house, I am a single mother with a daughter who is currently unemployed. For myself, I bad 3 back surgeries in the last 2 years, with a gall bladder removal and torn meniscus surgery. I paid Nick 324.00 and change yesterday. The toliet unclogged in a few minutes. I left to take my daughter out for her birthday, and when we came back home, the toilet clogged again, the first time we used it. I am very upset, I just spent money for 1 flush. I called Aiello and they said they will have someone come out with no charge. We will see. I personally would not recommend this company. The people are very nice, honestly, It's too expensive.
04/06/18 |
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We had Zack E. from Aiello visit us for a water heater service. Zach was very considerate in his attitude toward us and overall knowledgeable about the water heater. I would recommend him to all of our friends. Thanks very much Aiello for staffing Zach! Zach E. 04/06/18 |
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(no comment) Joe S., Shana W., Jesse T. 04/04/18 |
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Steve Wills is the best in every way! 04/03/18 |
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Steve is no. One! Shana W., Stephen W. 04/03/18 |
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I found myself suddenly in need of a plumber. I decided to give Aiello Home Service a try. I quickly realized that it was a great decision. Once I called them, as they advertise, they has someone in my house within an hour. The technician the sent, Dan C****** could not have been more helpful. He was prompt courteous friendly and professional. Because I haven't been homeowner for that long, I had a number of questions for Dan, and he took the time to answer everyone I had. You should be very happy to know that he represented your Company is such a way, that I would not hesitate to utilize your services again. Thanks Aiello!! Dan C. 04/03/18 |
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We had our annual maintenance service for our air conditioning and heat pump unit yesterday and we were exceedingly please with the service. Your service man was prompt, informative and helpful. We are very happy with Aiello and always sing your praises to friends and relatives. Zach E., Destiny C. 04/03/18 |
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Excellent service again! Matt and Ben replaced circuit breakers, outside motion spotlights, and repaired an indoor light fixture. Both were congenial, professional, efficient and answered all of our questions. We are very satisfied with the work and have confidence in Aiello's services. TonyaLee W. 04/02/18 |
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He did his job well, and found we needed a new thermostat . Clay C. 04/02/18 |
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Jason B and Ross S were very informative and professional. They did our home energy audit and replaced our light bulbs and shower faucet heads, they also caulked and sealed windows and attic doors. They wore shoe protectors in the house and cleaned up after themselves. Jason B. 03/31/18 |
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Shawn was refreshing and competent. He gave me straight information (as I am pretty savvy about mechanical stuff), didn't overinflate and was really responsive. A very good tech. Shawn F. 03/30/18 |
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I called Aiello with an issue that needed to be resolved asap, as the water would not turn off completely. Within one hour, Nick, the tech showed up. He was courteous and extremely helpful, answering all of my questions in detail. He not only fixed the problem quickly but explained exactly what he did and addressed a few other issues of concern to me. I will definitely be using this company in the future. Thank you so much for your help! Nick V. 03/30/18 |
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As with previous work at my home done by Aiello, my only choice was to call you again. I am completely satisfied with the concern, friendliness, expertise I received from Scott C. My Daughter could not believe that after my initial phone call, I received a promised appointment time, a suggestion and after a few hours I had a new gas hot water heater installed. She said "unbelievable", I said Hello Aiello. 03/29/18 |
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Very pleased with my contact with Aiello and Bob N. Excellent work. Good man to work with. Service response was very quick. Did fine job diagnosing the plumbing problem and replacing the insinkerator, plus took care of a couple of other plumbing upgrades. It was such a relief to have a knowledgeable person here to help me and to have my plumbing issues taken care of so soon. 03/29/18 |
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Bob N. from Aiello came quickly and on the button time-wise and made the needed plumbing repairs and updates with knowledge and efficiency. He was very pleasant to talk with and gave me a variety of price plans for different replacement products and projects, yet did not pressure me to pick the most expensive. It made my day to have everything repaired in one speedy and well done visit. Bob N. 03/28/18 |
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Bob showed up on the button and checked out everything. He was polite and knowledgeable. He knew just what was wrong and how to fix it, plus he made some updated improvements. I am so thankful to have had the repairs done so quickly and in such an efficient manner. It made my day! Bob N. 03/28/18 |
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Bob came on the button and was pleasant to talk to. He came the very afternoon that I called in for help with a major plumbing issue. He knew what was wrong and how to fix it, plus updated some other items in need of some attention. He gave me choices for levels of replacement items and projects and did not put pressure on me to go for the most expensive. I am so glad to have the work all done in such a quick and efficient manner. It made my day!! Bob N. 03/28/18 |
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Bob showed up on the button and checked out everything. He was polite and knowledgeable. He knew just what was wrong and how to fix it, plus he made some updated improvements. I am so thankful to have had the repairs done so quickly and in such an efficient manner. It made my day! Destiny C., Bob N. 03/28/18 |
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Cost is too high for repairs that take 5 mins to fix after the diagnosis is done for another task. 03/28/18 |
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Richard Q. came to our home ********* to deal with an blocked septic drain. He was prompt, courteous and very efficient. And he found the blockage and improvised a means to clear it (a tree root penetrating the waste line). In talking with him I realized the problem was the flushing of kitchen toweling after cleaning pet waste, which could not break down when snagged on the root. Will dispose in the trash in the future. Thank you!!! Rick Q. 03/28/18 |
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I have had a Heating service contract with Aiello for almost 20 years. I get an annual heater inspection as part of that that month $14 cost. The folks I have dealt with are great and provide top notch customer service. My beef is with the actual cost of fixing anything. Aiello has a specific cost for a repair. I understand that we pay for the diagnosis, the part and the time it takes. I get that. But when the diagnosis is part of another cost, you are paying double. I was charged for a condenser on my heater – a $10 to $25 item, plus no more than 10 minutes labor, around $300 – that was with a discount. That is way too high for this job. Sorry Aiello, time for me to go somewhere where the price is lower. You get one star for the cost and 5 for your folks.. TonyaLee W., Stephen W. 03/27/18 |
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Great guy quick friendly explained everything really sharp guy 03/26/18 |
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Great technician great job Shana W. 03/26/18 |
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The service is excellent but It is quite pricey. 03/22/18 |
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I appreciate all of the time and effort everyone is putting in to resolve this problem. The gentlemen coming to my home and the team in the office are always there for me. Thank you. Shana W. 03/22/18 |
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Ray was so nice! He explained everything that he did. Second time with him. Hope I always get him for service! Ray D. 03/21/18 |
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The service received from Stephen W**** was excellent and very professional in every respect. He was extremely polite and respectful, he provided details about the annual service review and explained (in terms I could understand) the work he performed on the boiler. He also identified several items needing further attention. Stephen was very knowledgeable and has excellent communication skills. It was a pleasure to meet him and I very much appreciate Aiello Home Services for employing an outstanding person.. Stephen W. 03/20/18 |
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Both Shauna and Steve S. were courteous, professional and knowledgeable. I would welcome Steve back into my home for any work on my heating system. 03/20/18 |
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we asked for a quote on a demand generator from an internet site. Aiello responded and scheduled a visit. Robert and Scott were on time courteous and efficient. Our situation was reviewed and understood and a quote provided expeditiously. We were impressed and pieased with their visit. The quoted price was more than we had been planning for, so we are thinking about it, but our impression was most favorable. Crystal A., Robert B. 03/19/18 |
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