600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Was quoted $65 just to disconnect a gas stove (we are installing tile), and was charged $320!!! Breanna P., Rick Q. 01/09/19 |
|
|
|
|
|
What started out to be a not so good day for me ended very well when the technician from aiello came out to my home to give me an estimate. Not only was he professional, clean, got the work done in a timely manner, and didn’t mind my yapping dogs… He was also pleasant friendly and very willing to educate me on what my home needed for a future care.
I highly recommend anybody looking for plumbing or electrical work to give these guys a call! Carolyn L., Michael R. 01/09/19 |
|
|
|
|
|
Rocco was superb! 01/09/19 |
|
|
|
|
|
Prompt, efficient, courteous and knowledgeable were the people of Aiello that I dealt with. I would definitely call them again for any plumbing need. Kaitlin P., ROCCO C. 01/08/19 |
|
|
|
|
|
We’ve been having a problem with a thermostat and a room not getting heat when called for. Gino was very helpful when I called and even offered to come out with an HVAC technician this morning. They came, they solved the problem, and we have heat! Thanks Gino and Clay! Clay C. 01/07/19 |
|
|
|
|
|
We’ve been having a problem with a thermostat and a room not getting heat when called for. Gino was very helpful when I called and even offered to come out with an HVAC technician this morning. They came, they solved the problem, and we have heat! Thanks Gino and Clay! GINO T. 01/07/19 |
|
|
|
|
|
James was quick to come give a quote on my furnace that was serviced by the technician who was cleaning my furnace purchased from Aiello. I purchased this unit June 2006. This is the first time in 26 years of living in my home when I had a cleaning where the technician took apart my furnace by a lot of banging on the back of the unit that was never opened to clean it only to have it spew carbon monoxide after. I was a bit disappointed that so much banging on the unit was required to clean it. Never in all the years of servicing did the cleaning need to be taken apart from the back by hammering or whatever tool that was used that was very loud and resulted in the emitting of carbon monoxide after the cleaning requiring a new furnace. James was quick to come and give a quote replacement unit for a maintenance call that turned a $124 cleaning into a over $4,500 new furnace. What an expensive cleaning in over 26 years of home ownership. Not even the tech knew exactly why the furnace that was working perfectly before he entered my home for the cleaning started to spew out carbon monoxide at extremely highly levels after the cleaning???? It would be courteous at the very least for Aiello to investigate this complaint and give a partial reimbursement for an error caused by the technician. Who would have thought that the banging the unit took to clean it?? would require it to be dismantled from the back end for a cleaning?? The unit was not more than 11 years. I wish that the company would carefully investigate this techs qualifications to find out how a cleaning could have gone so wrong. An adequately adjusted bill (not just a very small discount) or would be in order given that the unit was not emitting carbon monoxide before the tech arrived for the cleaning, but only after all of the banging on the unit. I do not think that this is normal practice... someone at Aiello will hopefully research the tech for the brand and make sense of this out of pocket expense especially at Christmas. James F. 01/06/19 |
|
|
|
|
|
ZACK was professional, polite. Arrived on time, quickly got on the task at hand. We have had this company for some many years, never had an issue with the person who showed up to fix the problem . Thank you for always being there. Would not go anywhere else. Zach E. 01/04/19 |
|
|
|
|
|
As a first time consumer of your home services, It is refreshing to find true service professionals today. His name is Clay and the company is Aiello. Well done team! 01/04/19 |
|
|
|
|
|
Very professional and responsive to calls and questions. Shana and Clay made a great team to see that my furnace was up and running as stated in their estimated time and costs. Shana W., Clay C. 01/03/19 |
|
|
|
|
|
Excellent communication and service from start to finish. Hard to imagine my needs being better served. Highly recommend Aiello Home Services. 01/03/19 |
|
|
|
|
|
Christmas Day my fathers well tank explodes...Aiello Home Services responded in a flash...we made a plan and the next day Rick Q. did absolutely everything right...! Communication was excellent, the quality of the work was 1st rate and the value was great. Will use them again and will highly recommend to my friends. Carolyn L., Rick Q. 01/03/19 |
|
|
|
|
|
Very professional. The service team contacted me immediately, gathered the information needed, fully explained any service related charges, arranged for a technician to come out within an hour, and contacted me to advise that the technician was in route. The technician Peter, identified and resolved my water in the basement issue. I would highly recommend Aiello and I plan to use them for future home services. Peter C., Brittany G. 12/31/18 |
|
|
|
|
|
Our hot water heater broke. We called Aiello and less then 1 hr, they were at my home and an hour later I had a brand new hot water heater up and running. The service Technicians were very professional and cared to all the needs we had. Thank you to Bobbie N. and Vincent! We will definitely use Aiello for future services. Bob N. 12/30/18 |
|
|
|
|
|
Great service and great customer service Carolyn L., Robert H., Bob N. 12/28/18 |
|
|
|
|
|
Aaron our technician was very patient and professional answering all of mine and my elderly aunts questions...even repeating the whole quote to my husband over the phone after explaining it us. We will most definitely be using this company for all of our needs in the future. Thanks so much Aaron for all of your help!!! Aaron J. 12/27/18 |
|
|
|
|
|
Had Bob Nadile in my home all day working on a wide variety problems I’ve been saving on my to be done list. He was so friendly and professional. Bob did a great job explaining all of my options and getting the job done. I recommend Bob for any of you home needs. Bob N. 12/27/18 |
|
|
|
|
|
Very professional . Richard was a great. Very thorough Kaitlin P., Richard N. 12/24/18 |
|
|
|
|
|
I’ve been using Aiello for over 8 years at one of my rental properties. When my daughter recently purchased a house, we’ve decided to use them there also. My service technician Stephen is very contentious and respectful to my home. Even though I do not have a finished basement, he’s very careful not to spill anything on the floor. I’ve never had a service issue with any work they’ve performed, unlike my previous service company that required a service call 1-2 days after providing preventative maintenance. They’re not the cheapest, but they’re definitely the best. I would strongly recommend Aiello. Hannah F., Stephen S. 12/24/18 |
|
|
|
|
|
Completely satisfied with work done by Peter C. He kept me informed completed work in a timely manner Shana W., Peter C. 12/21/18 |
|
|
|
|
|
Our Service Technician Zach arrived on time and was very professional during his check of our heating system. He discovered a problem with one of our zone dampers and provided an estimate for the repair. He also answered all of our other questions and did a very thorough job of servicing the heating system. He followed up later in the day with a phone call and provided additional information on the costs to fix the issue he found during his visit. The overall experience rated 5 stars. Zach E. 12/21/18 |
|
|
|
|
|
I especially appreciate the time and patience explaining the nuances of the Building 36 system and thermostat (more than once, lol). Thanks, Gino! 12/15/18 |
|
|
|
|
|
Reliable, and fast! I've had them for years and never have had a problem! Hannah F., Jason L. 12/14/18 |
|
|
|
|
|
I had a bathroom fan replaced. The technician took his time to figure out the issues that I was having and gave us the results that we needed. Robert H., Orian L. 12/14/18 |
|
|
|
|
|
Gino Tosado, Aces! Professional, patient, exceptionally helpful with my questions about managing g my heating and cooling system via Building 36 product. GINO T. 12/14/18 |
|
|
|
|
|
Very expensive for small jobs Shana W., Clay C. 12/13/18 |
|
|
|
|
|
We recently had our air conditioning and boiler replaced. the team that came out was awesome.I want to thank Jason, Tyler, Mark, Steve,Nick,Jamie, Scott and Bill.
I couldn"t have asked for a better team. They were hard working from the time they arrived until they left. They worked neatly and did an excellent job on everything.
If you need air conditioning, heating, electrical work, or plumbing these are the guys for you.
We also purchased their service partner agreement. This makes you a priority when you call. Your name automatically goes to the top of the list. you also get discounts on the work you need done.
Lastly I can only say that if you want quality work and people who know what they are doing call Aiello.
We also had our ducts cleaned. I don’t think they have ever been cleaned. Aiello sent out a team to clean them. They were the nicest people. I would like to say that Jason, Keith and Spencer did an awesome job.
You can’t go wrong if you call Aiello. No matter what the job they have the right team.
Thank you again for such quality work. Kaitlin P. 12/11/18 |
|
|
|
|
|
Energy assessment went very smoothly. 12/07/18 |
|
|
|
|
|
Thanks to Keith Leaning for my recent energy assessment. It went very smoothly and he answered all of my questions. Keith L. 12/07/18 |
|
|
|
|
|
While they do a good job, they are very expensive. I had a flood light that wasn't working. They replaced the light sensor, a $25 item at a home improvement store and were at my home 30 minutes. It cost $437! That's $800 an hour for an electrician! They do good work, but I won't be using them again. Shana W., Matt R. 12/05/18 |
|
|
|
|
|
Thank God for Aeillo! I will definitely use them again! I had plumbing and electrical issues... I received extremely quick service, after not getting even a call back from local providers in my town. They were here the same afternoon I called! From the customer service representatives to the specialists in my home, Aeillo staff showed that they cared and wanted to please me, the customer. Nick C., Nick W. 12/01/18 |
|
|
|
|
|
Jason was great to work with Kaitlin P., Jason L. 11/30/18 |
|
|
|
|
|
Yes, this is the second time I have used their plumbing services, both technicians were professional, courteous and offered a through explanation of the repairs and costs. Also respectful of my home's wood floors and carpet wearing plastic boot coverings and cleanup. And they do show up in a timely manner with all the necessary equipment. Thanks Aiello. 5 stars !! 11/30/18 |
|
|
|
|
|
Excellent service from phone contacts to technicians. 11/30/18 |
|
|
|
|
|
I would highly recommend this service to anyone who owns a home. These technicians carefully checked every corner of my 200+ year old home for leaks (and there were many), which they caulked to the best of their ability. They were friendly, knowledgeable and efficient. Jesse T. 11/30/18 |
|
|
|
|
|
(no comment) Peter C. 11/29/18 |
|
|
|
|
|
I thought their work was excellent. The workers were friendly and curtious. They gave me a price quote up front and held to it. Most of all they were clean!!! Hannah F., GINO T. 11/29/18 |
|
|
|
|
|
I was embarrassed. Pete came to my home, checked my sewer line, and found that the problem I had initially complained about had disappeared. He did take the time to come to my home, open up the drain pipe, and check it but did not charge me at all. if the problem does reappear, I will definitely call you again. Shana W., Peter C. 11/27/18 |
|
|
|
|
|
Great service, quick and clean Shana W., Stephen S. 11/26/18 |
|
|
|
|
|
very happy with the service for our furnace. Zack was very honest and helpful. so glad my husband called them . we are a first time customer and will definitely call them again.Thanks, Zack Zach E. 11/15/18 |
|
|
|
|
|
The Aiello team of Dan, Robert and Brittany were professional, friendly and responsive. They were very efficient, effective and timely in handling my requests. Robert H., Dan C., Brittany G. 11/09/18 |
|
|
|
|
|
Clay, the technician, did a great job with my annual furnace servicing. He also detected, analyzed, and repaired a major problem that would have come back to bite me in the very near future. I was very pleased with this service! Clay C. 11/09/18 |
|
|
|
|
|
Mike flushed my tankless water heater
Knowledgeable, neat and got right too it Hannah F., Michael R. 11/09/18 |
|
|
|
|
|
Stephen saja was very professional and did a very thorough job and explained all of his procedures 11/07/18 |
|
|
|
|
|
I want to say that Stephen Saja was very professional and explained everything in detail and did a fantastic job Stephen S. 11/07/18 |
|
|
|
|
|
Nick the gentleman that came out was wonderful we did sign the contract with you very good service he fix the problem and explain everything excellent when I called yesterday for service there was a new person that answered and miscommunication two people call me this morning including the supervisor which was very nice and we got it straight now and very satisfied and also a friend recommended you that has your service. Hannah F., Nick L. 11/07/18 |
|
|
|
|
|
Hannah and Garrett were prompt, courteous and professional. I would definitely consider Aiello Home Services again in the future. Hannah F., Garrett B. 11/05/18 |
|
|
|
|
|
Excellent service from Plumbing Technician Robert Nadine - was very knowledgeable and helpful with my repair Tamika F. 11/05/18 |
|
|
|
|
|
(no comment) Hannah F., Matt R., Ben V. 10/29/18 |
|
|
|
|
|
Nick was great. He arrived early and was very patient in answering questions. He did the job quickly and explained what he did. He made a nerve racking thing much easier Shana W., Nick V. 10/27/18 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.