600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Experienced Aiello's usual first-rate service Matt M., Breanna P. 09/30/17 |
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Was knowledgeable finished in timely matter Sarah B., Aaron J. 09/29/17 |
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Steven was very helpful, he showed me how to power off A/C for the winter, and evened fixed my glass slider screen. 09/29/17 |
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Bill, was very thorough and explained what he did and what needs to be attended to. William L. 09/29/17 |
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I loved Aiello!! Will definitely use again! 09/29/17 |
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Michael R came to do an estimate on a plumbing job in our basement. He was not only nice and very professional, but he also made sure to clearly explain to me exactly what the problem was, and how he could fix it.
He was clear with the estimate and even gave my husband and I their military discount (thanks Aiello!)
He next day, he came back to actually do the job and brought his apprentice. They we're both very professional. They showed me the damaged pump that was causing the problem and then showed me the new pump and explained how it would work to keep my basement from flooding everytime I did laundry or flushed the downstairs toilet!
The end cost of the job reflected the estimate, no hidden or "pop up" costs!
I am very happy with their work and professionalism and have already referred them to a friend who was looking for a plumber.
I am glad to know that if I ever have any plumbing issues, I can call on Aiello to do the job and get it done right! Michael R. 09/28/17 |
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Your prices are quite steep but I appreciate your same-day appt. Anthony R.'s service visit was outstanding. He thoroughly explained the cause of the problem and the work needed to repair it. He was courteous, polite and efficient. The kind of serviceperson I want inside my home. Orian L., Anthony R. 09/28/17 |
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My experience was excellent. Mike was great! Explained everything and had the job completed in no time. He even offered to help bring in my delivered 60 pounds of dog food on his way out! I am glad I went with Aiello! Sarah B., Amanda E., Michael R. 09/28/17 |
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(no comment) Sarah B., Bob N. 09/28/17 |
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Aaron was great, responsive, and answered all my questions. 09/27/17 |
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I had a plumbing issue on September 7, 2017 and contacted Aiello Home Services. I spoke with Cindy who was very pleasant and professional. She told me a service tech would be out to visit my home between 12-4pm. Nick B. was the service tech who showed up to assess my plumbing issue. Nick was prompt, professional and courteous. He was also very patient while explaining the work that needed to be done. After explaining the work that needed to be done, he went out to his truck to get the equipment necessary to do the job, promptly came back and completed the work. This was my first time working with Aiello Home Services and based my interaction , I would not hesitate to work with them again. I would ask to speak with Cindy again and 110% work with Nick again. Nick B. 09/27/17 |
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Really great experience. Aaron was really friendly and professional. Gave me great feedback about my system and was 100% worth it. Destiny C., Mark M. 09/26/17 |
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(no comment) Crystal A., Nick W. 09/23/17 |
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Ray D****** came to do the annual checkup on our boiler and air conditioning. He was on-time, personable, professional, and very neat in everything he did. I was very pleased with his pleasant, outgoing personality, his thorough knowledge of his job, and his explanation of the results that he found, letting me know that all is well. Ray D. 09/22/17 |
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Clay was out to our home to service our oil furnace 9/22/17. Although delayed by traffic, his courteous service was worth the wait. The furnace was cleaned, per our request, and Clay also provided honest, understandable advice and price quotes for additional maintenance or replacement items. I recommend Aiello to others. Clay C. 09/22/17 |
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When Cindy N answered the phone we were quickly able to agree on a time for a service person to come out to look at my mom's toilet plumbing in her 1949 house (original plumbing). The upstairs toilet had flapper issues and a frozen water valve. The downstairs toilet was intermittently having flapper issues. Michael R and his trainee Nelson were prompt and able to fix the issues (which included turning off and on the inside water main that was also frozen). The jobs were completed satisfactorily within an hour and a half. Mike also identified that the water heater was in need of replacement in the future so that we could budget for a new one. They were very pleasant, told us what they were doing, and kept to the price quoted. Cindy N., Michael R. 09/22/17 |
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Randy, Aiello's service technician, was very prompt, thorough and explained the process and diagnosed the issue exceptionally well. While I feel Aiello's pricing is on the high side, Nick's work was complete and done very well. Nick W. 09/22/17 |
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I want to share a positive experience about Aiello Home Services. Sarah B., Peter C. 09/21/17 |
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Dan came out to check out my water heater draft issue. He was able to verify the water heater was installed properly. Bill then came out and investigated for hours. Although the problem appears to the chimney liner, Bill went above and beyond to try to resolve the issue. Great people. Brittany G. 09/20/17 |
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Aaron J came out to fix my home AC system blowing warm air through the vents. He quickly diagnosed and fixed the problem and told me everything he was doing. He was up front about all the costs before starting any work. Very personable guy that answered all my questions even those non-related to the current issue. Would work with them again and recommend using their services. Aaron J. 09/20/17 |
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Our experiences with Aiello Home Services have always been great. They are prompt, qualified, and very professional. They take the time to ensure you understand the issues and what their solutions are going to be. We are totally satisfied with Aiello Home Services. Peter C., Amanda E., Cindy N. 09/19/17 |
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Service rendered was clearly explainex and concise William L. 09/19/17 |
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I called to schedule a preseason heating system check up. Brittany was very friendly and helpful setting up an appointment quickly and to my convenience. She also offered a free plumbing system check up and I scheduled that also. Matt did a thorough check out of our system (an Aiello installation). He was both friendly and personable. Matt was also very friendly and eager to answer any questions I had about our plumbing. He did a very through inspection of our plumbing from the main shutoff to the last drain. I was very impressed with the level of detail. Although he did not find any issues requiring immediate attention he did point out a couple of things that I needed to consider in the near future as preventive care and I will be sure to request his service when needed. Brittany G., Matt M., Stephen W. 09/19/17 |
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I was extremely impressed by the professionalism displayed by all the Aiello Team members associated with my oil tank replacement project.
Tim, the salesman who worked with me on the selection process, was outstanding and very helpful. If it wasn't for Tim going the extra mile, I might have selected another company.
Mike and Alex, the technicians who removed the old tank and installed the new Roth tank were nothing short of outstanding! Everything was done with concern for my property. Mats were placed inside and outside of the house to maintain cleanliness.
I would highly recommend checking out Aiello when you have a household project. 09/19/17 |
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I can't say enough about the tremendously professional job Mike and Alex did replacing my rusted 60 year old oil tank with a new Roth Oil Tank. They were on time, very concerned with cleanliness while doing the job, and took care of every minute step along the way. Well done Mike and Alex, and well done Aiello!!! Mike M. 09/18/17 |
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I don't like being lied to, and ripped off, but hey that's just me. Under no circumstances will I ever use Aiello for anything ever again. I should have done research prior to calling. They have articles in the New Haven registry, Hartford Courant, and CT watchdog regarding them ripping people off. Jason L. 09/17/17 |
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Bill was courteous, informative and clear in his conversation. William L., Breanna P. 09/16/17 |
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Ray is so thorough and knowledgeable. You just KNOW your mechanicals are going to be in good hands when Ray shows up. He is great at making technical HVAC stuff understandable. He is just a great guy and a top-notch professional.
And if Cindy is the Cindy who joined Aiello long ago (and is married to Fred), well, she could and probably does run the place with blindfolds on and one hand tied behind her back. Cindy has been around so long she should be getting stock options by now! And if she doesn't, then she needs a huge raise, too. If I have the wrong Cindy, my apologies! I'm sure Cindy N is just as wonderful. All the folks who answer Aiello's phones are super nice!
Regards, Sue Bonde Ray D., Cindy N. 09/15/17 |
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What a class act! From beginning to end I was very pleased with this team. They sent two people at once to save me money. ONe to take care of electric heat and another to fix my garbage disposal and a leak. Great, professional service! Nick B., Breanna P. 09/15/17 |
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Not much to share, the electrician was very informative but I am limited with the condo and how it was built back in 1979. It would be triple the original budget to redo all of the Sheetrock as well. I also feel that their prices are too high and will be comparing to other companies and self employed electricians. They are professional at the appointment so no complaints there. Michael D., Brittany G. 09/15/17 |
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Nick came out promptly to take care of our main drain that was clogged and backing up. He was kind enough to look at other plumbing areas that could be potential problems in the future. He was thorough and efficient. He was even kind enough to bring in a few heavy packages from the front door since my hands were occupied with a baby. Excellent service all around! Nick B. 09/14/17 |
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I ALWAYS ASK FOR CLAYTON HE IS THE BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!! FOR MANY YEARS!!!! Crystal A., Clay C. 09/14/17 |
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Aaron is an enjoyable young man and a joy to have in our home. I will request him again whenever I need service. Thank you. 09/14/17 |
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Mark M. the HVAC Tech was excellent - polite and professional. However, I was blown away by the pre set price to repair a small gas leak. Much too expensive. Jeff G., Mark M. 09/13/17 |
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Your service tech Aaron arrived on time to service my heating system for the season. He has been here before, so he knows my system. Did a wonderful job with the same pleasant personality he has done in the past. I feel very confident with him and will use in the future.
Del Craig Brittany G., Aaron J. 09/13/17 |
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Stephen arrived on ahead of scheduled and was very courteous. First thing that really caught my attention was that he didn't enter our home without putting on protective coverings for his work shoes...This was our first service/tuneup call to Aiello for our furnace. Stephen performed a few test on our system, and reviewed the numbers that he received through his instruments...No adjustments were made to correct any issues or concerns that we had...
We were given a quote to replace some of the items that he felt needed to be replaced or defective. The amount we were quoted seem very high and this lead to another appointment being scheduled to evaluate for a replacement system. It is my belief that the initial quote that was given was to encourage us to replace the entire system, which leads me to believe that the checkup was just a ploy to see if we would upgrade..Yes our system was installed in 1988 but we have had no problems other than the ones that I explained to Stephen...I agree that we might need to replace with a more energy efficient system but the tactics used don't sit well with me at all...Okay we will find out the cost of a replacement system tomorrow...If all goes well and if the price is right,we might consider an upgrade...Hopefully the so call check/tuneup amount we paid will be deducted if we upgrade..Thanks Cindy N., Stephen W. 09/12/17 |
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Service was very good however the cost to fix a water pipe that was only two feet in length was OUTRAGEOUS $441.08 and only took the tech less than 30 minutes to complete and I even had a $40 off coupon still feel way over charged I may need to shop around for a handyman to eliminate future needs. Crystal A., Matt M. 09/12/17 |
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Always great service, prompt and professional. Destiny C., Michael D. 09/11/17 |
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I had a good experience with Nick B. from Aiello Home Services. Nick B. was very polite as well as knowledgeable. He explained everything in detail. He made it easy to understand. He told us about the cost. After we gave him the go ahead, he unblocked the toilet stoppage that we had, and suggested a remedy so that the problem wouldn't re-occur. Splendid service. He never tried to sell me anything that I didn't need. Hat's off to Nick B! Also, this was my first experience with Aiello Home Services. I'm impressed. ******* ** ******** Nick B. 09/11/17 |
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Top notch service. Top notch results. Great service.....great response time....arrived early.... would use them again! Crystal A., Matt M. 09/07/17 |
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HVAC Technician Stephen S arrived shortly after I received a call from Aiello saying he was on the way. It was a little after 9 when the time frame was 8 to 12. I was happy it was early in the window. I had called them because I wasn't getting hot water. Stephen thoroughly explained the pricing and the technical details of the job. He quickly got to the root of the problem and made the repair. He explained that I should get a water softener to prevent the type of problem I had from occurring again. The whole process took about 1/2 hours. I was totally satisfied with the process. Stephen S. 09/07/17 |
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Very professional and excellent time management! Stephen S. 09/05/17 |
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My wife and I were quite pleased with the recent electrical services Aiello provided us. Aiello provided fast response and corrected the problem(s) for a reasonable price. Cindy N., Nick W. 09/05/17 |
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Crystal A. 09/05/17 |
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I just had my air conditioner replaced and a new one installed and I am very happy with Aiello's service. The technician was very friendly and the installation team very courteous. They explained everything that was going to be done and showed me the equipment and how to work it. Great Job and very happy. Mike M. 09/01/17 |
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(no comment) Breanna P., Stephen S. 09/01/17 |
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(no comment) Breanna P. 09/01/17 |
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(No Comment) Breanna P., Stephen S. 08/31/17 |
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They were on time, explain what was to be done and how long it would take, had covers for their booths and clean up after they were done. These guys went went above and beyond Thank You 08/30/17 |
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Clay C********* , HVAC service technician conducted a gas system system check of my gas heating system, replaced rusted smoke pipe and elbow, replaced humidifier water panel and tested system. He explained all necessary work and the charges involved and answered all my questions. He was polite and professional. When his work was completed, he explained the advantages of having a service contract with Aiello and the savings I would incur with a contract. Clay C. 08/30/17 |
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