We called MSP to replace two freeze-proof faucets in our garage and two shut-off valves in the basement. The work was done properly, but they charged us $1,300 for a job that took one person two hours to complete. MSP refuses to divulge the cost of parts or labor, but I determined that the parts cost no more than $230, which means their effective hourly labor charge was over $450/hour. When I questioned the plumbing manager about this, he insisted that they need to charge that much to stay in business. Our other plumbing companies have typically charged $125-150/hour. If you're considering MSP, get at least one other estimate before proceeding.
(View Less)

Up til now, I was satisfied with MSP service and maintenance. Now, it took 2 weeks to get an A/C maintenance appt. My appt was cancelled by MSP the day of the appt, 10 mins before the scheduled window. I was offered a new appt...another 2 weeks out! I thought waiting another 2 wks was unreasonable. I told Heather I was waiting for the maintenance check before I turned on the A/C. She said it would be ok to turn it on and I could just call if there was a problem. Now, if they cancelled my previous appt that took 2 wks to get, I'm not confident someone would make it out if there was a problem! I emailed MSP explaining the situation. The rep who called me again offered an appt at the end of next week. I cancelled my maintenance plan with MSP.
(View Less)

Regarding my 3 year old furnace that was having issues with firing up, I had a furnace technician come out and look at my furnace. He told me I needed the circuit board (control panel) replaced and possibly more, which would be determined after the circuit board was replaced for $1,095 + service fee for coming out. This sounded a little steep so I called my dad for his input. He said pay him his service fee and have him leave! My dad was able to purchase the circuit board for $89.00 and install it without having any previous experience doing so and this took him about 1.5 hours. The furnace still did not work after my dad replaced this, come to find out this was because the furnace tech turned off the switch on the interior gas valve when he was here and never switched it back on. Once this was finally realized, it was turned on and worked perfectly! I’m so glad I decided to call Daddy with this issue cause I almost got taken and right around Christmas time!
(View Less)

Justin W, the HVAC Service Technician, efficiently checked over my home's Heating and Cooling systems today and all is Good. I purchased the install of both systems almost 2 years ago from MSP and am very glad I did. A check-up on them is done in the Spring and the Autumn, and last time some special tuning up was needed as I had some construction done in the house that caused a lot of dust residue interfering with the furnace; that problem was corrected in the Autumn and the systems have been working smoothly since then and also in today's check-up. Justin suggested some improvements for air purification and perhaps will add that in the future. Thanks!!!
(View Less)

Way overpriced, the service technician was there for 1 1/2 hours and installed an aquastat on the boiler.He said he didn't have one on the truck and had to run out and get one and was gone for a half hour. He did not list on the bill the price for the part or the hourly labor rate. It took him approximately 30 minutes to install the part which could not have cost more than $200 and charged us $999.00 with no explanation of charges.It should be a crime to take advantage of the elderly and those in desperate need with no heat in the winter. However, because my friend was paying $8.00 a month for a service plan from them ($96.00 a year) they gave her a $100.00 discount.
(View Less)

Jason B. provided impeccable service ! We recently had a new furnace installed from a different company that was causing us concern. He fixed the issues immediately, was very informative, friendly and on time ! We are members of the MSP Total Care Club and will definitely renew our membership ! Thank you !
(View Less)

My husband scheduled MSP to come do a furnace tune up over a month ago (November 1st to be exact). They were supposed to come today at 8am (December 8th) and by 8:30 when they hadn't arrived, my husband gave them a call and was told "we tried to contact you yesterday to reschedule, our technician couldn't make it". My husband then realized they had in fact left a message yesterday, however in the message they did not say they needed to reschedule, nor did they indicate that they would not show up. They only called once, did not try again and did not call this morning either. We would have been fine rescheduling if they had contacted us with more advanced notice than the day before, and if they had actually tried to get ahold of us. With a company that large, and with ours being the first appointment of the day, you would think they would have been able to find another tech to service us. So needless to say we are super annoyed because we made the appointment over a month ago and they just didn't show up.
(View Less)

MSP Plumbing Heating Air replaced our basement faucet.They did the job and it appears to be a quality part. That is not my concern. What I asked for was just some explanation for the incredibly high price, since the bill explained nothing. The faucet sells online for about $79 and they were at our home only 2 hours, yet the price of the install was over $800 dollars. This appears to me to be over $350 dollars per hour for labor. There is no way to undo the work done, but is there an explanation for the hourly rate equal to a Mayo Clinic heart surgeon? I wrote a couple times to request an explanation and received no response. I see in this review page others have received similar treatment. - Bob
(View Less)

This was my first experience with MSP. Nick H was the plumbing service pro that I had today to service my hot water heater and review with me my water softener. He did an excellent job in customer service, explaining what he was doing and why. I value the integrity of his character and the peace of mind he gave me. Thanks Nick!
(View Less)

Grossly overpriced, and lackadaisical effort to communicate, answer questions, or get the job done properly. I made the mistake of hiring them to do some kitchen plumbing without getting competitive bids because they were close-to-home and I was in a hurry. Their estimate was vague and they refused to itemize their quote, choosing instead to HIDE their labor rates, material costs, etc. The technician verbally told me that things were included in my overpriced quote and then, on the day of the job, he told me that they were not. Since MSP refused to break down their estimate for me, there was nothing I could do about it but pay more. The technician installed a faucet wrong and when I tried to get him to come back to fix it, he refused, and insisted that he had done it right. Only after getting another technician to come out and see it did MSP acknowledge that it was wrong. The one glimmer of hope for them is that Nick B. did a great job in coming back out to stand behind his other colleague's sub-standard work, and covering it under warranty. I imagine he must have a lot of that type of experience with this company. At the same time they bid my kitchen, I had them bid similar work in my bathroom. After the debacle in my kitchen, I would NEVER have allowed MSP in my bathroom. I hired a different, reputable, local, union, plumbing contractor and they did the work for 60% LESS than what MSP had quoted and they got the work done in 4 hours. Buyer beware of MSP Plumbing.
(View Less)

Before I start, thank you MSP for your promptness and persistence calling me ahead of time. Zach Hamilton did a great job going above and beyond answering my questions, being patient with me, and getting the job done (what we wanted). Zach even put shoe-sox covers on before entering my home! That's a Plus. He taught me a lot about AC units and furnaces! He was easy to talk to, and thorough in his explanations. I would recommend Zach to anyone. Tom Miller came out to tune up our water heater. Though he couldn't find any issues whatsoever, he told us that up front. He was shocked we had a 75 gallon tank for just us two! Upon his remarks, we were happy for his comments and job well done. Thank you MSP, but THANK YOU Zach Hailton and Tom Miller!
(View Less)

Our furnace recently stopped working and we called Minneapolis Saint Paul Plumbing Heater Air. Having very little knowledge about these things, Thomas E. was extremely helpful and knowledgeable in answering all of our questions and offering suggestions on how to fix our furnace. We did end up deciding to replace it and he went over every option for a replacement furnace with us and his team showed up to get to work about 30 minutes later. Very satisfied with this experience and will definitely be coming to do again with all of our plumbing and heating needs!
(View Less)