Minneapolis St. Paul Plumbing, Heating & Air
640 Grand Ave, Saint Paul, MN 55105
1 (651) 228-9200
5 Stars
721 Reviews
By Jenny
on 12/11/18
Regarding my 3 year old furnace that was having issues with firing up, I had a furnace technician come out and look at my furnace. He told me I needed the circuit board (control panel) replaced and po...
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Regarding my 3 year old furnace that was having issues with firing up, I had a furnace technician come out and look at my furnace. He told me I needed the circuit board (control panel) replaced and possibly more, which would be determined after the circuit board was replaced for $1,095 + service fee for coming out. This sounded a little steep so I called my dad for his input. He said pay him his service fee and have him leave! My dad was able to purchase the circuit board for $89.00 and install it without having any previous experience doing so and this took him about 1.5 hours. The furnace still did not work after my dad replaced this, come to find out this was because the furnace tech turned off the switch on the interior gas valve when he was here and never switched it back on. Once this was finally realized, it was turned on and worked perfectly! I’m so glad I decided to call Daddy with this issue cause I almost got taken and right around Christmas time!
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By kelley L.
on 08/20/18
This company is a total rip off. They came to my clients home to do several simple plumbing issues, spent a total of two hours in the home and handed my client a bill for $2304 AFTER their DISCOUNT!!...
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This company is a total rip off. They came to my clients home to do several simple plumbing issues, spent a total of two hours in the home and handed my client a bill for $2304 AFTER their DISCOUNT!! Outrageous!!
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By Carl
on 02/09/18
Way overpriced, the service technician was there for 1 1/2 hours and installed an aquastat on the boiler.He said he didn't have one on the truck and had to run out and get one and was gone for a half ...
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Way overpriced, the service technician was there for 1 1/2 hours and installed an aquastat on the boiler.He said he didn't have one on the truck and had to run out and get one and was gone for a half hour. He did not list on the bill the price for the part or the hourly labor rate. It took him approximately 30 minutes to install the part which could not have cost more than $200 and charged us $999.00 with no explanation of charges.It should be a crime to take advantage of the elderly and those in desperate need with no heat in the winter. However, because my friend was paying $8.00 a month for a service plan from them ($96.00 a year) they gave her a $100.00 discount.
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By Val
on 01/17/18
Jason B. provided impeccable service ! We recently had a new furnace installed from a different company that was causing us concern. He fixed the issues immediately, was very informative, friendly and...
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Jason B. provided impeccable service ! We recently had a new furnace installed from a different company that was causing us concern. He fixed the issues immediately, was very informative, friendly and on time ! We are members of the MSP Total Care Club and will definitely renew our membership ! Thank you !
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By Bob
on 12/09/17
It's been 3 weeks and still no response to my email - I asked for a simple explanation of the $350 per hour labor charge, and it appears they have no intention of getting back to me. Call MSP only if ...
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It's been 3 weeks and still no response to my email - I asked for a simple explanation of the $350 per hour labor charge, and it appears they have no intention of getting back to me. Call MSP only if your rich.
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By Bob
on 11/30/17
MSP Plumbing Heating Air replaced our basement faucet.They did the job and it appears to be a quality part. That is not my concern. What I asked for was just some explanation for the incredibly high...
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MSP Plumbing Heating Air replaced our basement faucet.They did the job and it appears to be a quality part. That is not my concern. What I asked for was just some explanation for the incredibly high price, since the bill explained nothing. The faucet sells online for about $79 and they were at our home only 2 hours, yet the price of the install was over $800 dollars. This appears to me to be over $350 dollars per hour for labor. There is no way to undo the work done, but is there an explanation for the hourly rate equal to a Mayo Clinic heart surgeon? I wrote a couple times to request an explanation and received no response. I see in this review page others have received similar treatment. - Bob
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By Lisa
on 11/03/17
This was my first experience with MSP. Nick H was the plumbing service pro that I had today to service my hot water heater and review with me my water softener. He did an excellent job in customer s...
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This was my first experience with MSP. Nick H was the plumbing service pro that I had today to service my hot water heater and review with me my water softener. He did an excellent job in customer service, explaining what he was doing and why. I value the integrity of his character and the peace of mind he gave me. Thanks Nick!
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By Mike
on 08/21/17
Grossly overpriced, and lackadaisical effort to communicate, answer questions, or get the job done properly. I made the mistake of hiring them to do some kitchen plumbing without getting competitive ...
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Grossly overpriced, and lackadaisical effort to communicate, answer questions, or get the job done properly. I made the mistake of hiring them to do some kitchen plumbing without getting competitive bids because they were close-to-home and I was in a hurry. Their estimate was vague and they refused to itemize their quote, choosing instead to HIDE their labor rates, material costs, etc. The technician verbally told me that things were included in my overpriced quote and then, on the day of the job, he told me that they were not. Since MSP refused to break down their estimate for me, there was nothing I could do about it but pay more. The technician installed a faucet wrong and when I tried to get him to come back to fix it, he refused, and insisted that he had done it right. Only after getting another technician to come out and see it did MSP acknowledge that it was wrong. The one glimmer of hope for them is that Nick B. did a great job in coming back out to stand behind his other colleague's sub-standard work, and covering it under warranty. I imagine he must have a lot of that type of experience with this company. At the same time they bid my kitchen, I had them bid similar work in my bathroom. After the debacle in my kitchen, I would NEVER have allowed MSP in my bathroom. I hired a different, reputable, local, union, plumbing contractor and they did the work for 60% LESS than what MSP had quoted and they got the work done in 4 hours. Buyer beware of MSP Plumbing.
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By Zach
on 08/16/17
Zach was great... super friendly, low key and no nonsense. Took care of the AC tuneup efficiently, didn't pressure for additional services but had great info when I asked him about things we could do ...
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Zach was great... super friendly, low key and no nonsense. Took care of the AC tuneup efficiently, didn't pressure for additional services but had great info when I asked him about things we could do to lengthen the life of our system. Zach was top notch.
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By Jonathan X.
on 08/08/17
Before I start, thank you MSP for your promptness and persistence calling me ahead of time. Zach Hamilton did a great job going above and beyond answering my questions, being patient with me, and get...
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Before I start, thank you MSP for your promptness and persistence calling me ahead of time. Zach Hamilton did a great job going above and beyond answering my questions, being patient with me, and getting the job done (what we wanted). Zach even put shoe-sox covers on before entering my home! That's a Plus. He taught me a lot about AC units and furnaces! He was easy to talk to, and thorough in his explanations. I would recommend Zach to anyone. Tom Miller came out to tune up our water heater. Though he couldn't find any issues whatsoever, he told us that up front. He was shocked we had a 75 gallon tank for just us two! Upon his remarks, we were happy for his comments and job well done. Thank you MSP, but THANK YOU Zach Hailton and Tom Miller!
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