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By Lesley T. on 02/07/17
Excellent customer service!! Chris ******** was here to drain/flush my water heater. He was concerned as the water pressure was low and he was diligent in repairing this. He went above and beyond his job to help me as I patiently waiting. I would recommend him to anybody! MSP is # !!

By Paul F. on 01/10/17
We hired MSP to replace our aging boiler that finally met its maker on the 23rd of December. I had Nick B. out for an estimate on replacement almost exactly a year prior. The cost was in the ballpark of what we were thinking, but we weren't yet ready to take the ...
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We hired MSP to replace our aging boiler that finally met its maker on the 23rd of December. I had Nick B. out for an estimate on replacement almost exactly a year prior. The cost was in the ballpark of what we were thinking, but we weren't yet ready to take the plunge at that time. There were a couple of times over the year that our boiler went out, and I texted Nick for service help. He was unbelievably helpful even though we weren't replacing the boiler at that moment. When the time came a few weeks ago, he pulled it together amazingly quickly. We updated the estimate for the specific installation, and he had a team out here very quickly to take care of things. The quality of work is clear - all copper, pressed joints. We had a lot of re-piping to do and everything is square, and looks beautiful. The product sold to us is so much better than our old boiler, I can't believe we waited so long. We did have a lingering little problem with the water heater (which is supported by the boiler). MSP was so responsive in getting this resolved. It was clear that they wanted to get the right solution to the issue, not just a quick fix or to tell me 'too bad'. Every person that was at my house was so respectful, polite and a true pleasure to interact with. After a couple trips back, they got it taken care of without a problem. I can't speak if they were the cheapest - but with what I hope to have be a 25-30 year investment, I was seeking out the highest quality, not the cheapest installation. If you want a great, professional installation paired with a company of people that are wonderful to work with, I cannot recommend MSP highly enough.
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By tom d. on 12/26/16
We have had a few occasions in the past months to utilize MSP. In each instance, we were impressed by the promptness, professionalism, and obvious knowledge of everyone who did the work. There is a cost for such services, but its impact is mitigated by the confid...
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We have had a few occasions in the past months to utilize MSP. In each instance, we were impressed by the promptness, professionalism, and obvious knowledge of everyone who did the work. There is a cost for such services, but its impact is mitigated by the confidence given by MSP's employees that the work was done safely, correctly, and that any problem will be addressed. The same is less likely the case if the work had been done by your brother-in-law's friend from the neighboring barstool. At the risk of missing someone, we again say thanks to Kevin, Jeremy, Jeff, Koo, Andy, and Clint. Tom D.
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By Randy M. on 10/17/16
Customer for several years, have always had good service. They installed my replacement hot water heating system 11 years ago and had few problems with it. Today I had Tom E. come out to check the pilot light and go over a maintenance check. Found the pressure safe...
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Customer for several years, have always had good service. They installed my replacement hot water heating system 11 years ago and had few problems with it. Today I had Tom E. come out to check the pilot light and go over a maintenance check. Found the pressure safety valve was old and leaking a bit(dirt). Replaced that and all should be well for a while. Expensive repair but worth the piece of mind.
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By Tara S. on 10/04/16
Great service by Clint S., Kou V. and the rest of the crew at MSP that installed our new furnace. Thanks again!

By don b. on 09/20/16
clint was very professional, knowledgeable of his profession. Clint was very courteous and open to any question that I had

By Patricia C. on 09/17/16
Justin W was my service man. He did my previous service and was just as thorough and helpful this time, explaining what he did and what it meant for the winter months. He is very professional. The service was excellent.

By Judy J. on 09/06/16
Ricky was a true professional at MSP Plumbing and Heating this weekend to check on my furnace as well as fixing my air conditioner this past June. I would highly recommend him to come out to service your furnace or air conditioner. He is so personable and enjoyable...
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Ricky was a true professional at MSP Plumbing and Heating this weekend to check on my furnace as well as fixing my air conditioner this past June. I would highly recommend him to come out to service your furnace or air conditioner. He is so personable and enjoyable to work with thank you
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By Laura W. on 08/30/16
Jason was awesome I would say a ROCK STAR on your team! I will only use MSP for further HVAC needs that may come up :) Thank you

By Laura S. on 08/28/16
Mitch Porter at MSP Plumbing and Heating did an amazing job. I had an absolutely horrible experience trying to get my home warranty company to replace my furnace after it went out in freezing temperatures in March. Mitch spent hours on the phone with the warranty...
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Mitch Porter at MSP Plumbing and Heating did an amazing job. I had an absolutely horrible experience trying to get my home warranty company to replace my furnace after it went out in freezing temperatures in March. Mitch spent hours on the phone with the warranty company. He went so out of his way to help me and provided amazing customer service. I am so incredibly grateful to have had him during this stressful experience. I highly recommend him. Great human.
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By Bob U. on 08/20/16
Thomas E. showed up on time. Was friendly. He fixed the problem with our air conditioner quickly, and he offered good advice and taught me some more about my system. Very happy we had MSP (although you'll always be just "St Paul P&H" to me) install our new furnace ...
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Thomas E. showed up on time. Was friendly. He fixed the problem with our air conditioner quickly, and he offered good advice and taught me some more about my system. Very happy we had MSP (although you'll always be just "St Paul P&H" to me) install our new furnace and air. Great service today! Thanks, Thomas.
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By Cindy P. on 08/18/16
Impressed with the service from the beginning all the way thru to the end. Nick was professional and made sure we understood everything before he left. Thanks for the great service

By Roger H. on 08/15/16
Ricky did a great job and I would recommend him.

By David T. on 08/15/16
Thanks very much, Josh D - for your workmanship and good advice. You are always welcome to my house. Thanks very much, Nick. I much appreciate your workmanship and advice. My new Carrier A/C unit is the "cats meow" - ha!

By David T. on 08/15/16
Thanks very much, Josh D - for your workmanship and good advice. You are always welcome to my house. Thanks very much, Nick. I much appreciate your workmanship and advice. My new Carrier A/C unit is the "cats meow" - ha!

By SRAVAN C. on 08/05/16
Joshua and Team did a terrific job..well organized. Really appreciate their dedication to finish the job is outstanding!! One of best team in the market/company out there :) Keep up the good work. God bless you!! In Christ Alone, Sravan.

By Keith W. on 08/05/16
These guys a truly professional in what they do and how they do it. The teck was very knowledgelable and really cared about what he did for fom me and my home. I got a call from the owner to follow up and I really appreciated that I would have them out again. Thanks

By Bridget G. on 08/04/16
(no comment)

By Vicky H. on 08/03/16
I contacted Mpls. St. Paul Plumbing & Heating & Air as I had noticeable issues with my home's water heater and heating and cooling systems, including water that was too hot, and air conditioning that was too cold in the basement and not cold enough upstairs especia...
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I contacted Mpls. St. Paul Plumbing & Heating & Air as I had noticeable issues with my home's water heater and heating and cooling systems, including water that was too hot, and air conditioning that was too cold in the basement and not cold enough upstairs especially during the recent heat-spell in July in Minnesota, issues that relatives pointed out to me when they recently visited me. I had received a coupon in the mail from the company recently. After inspection of these systems, the technicians explained to me their findings as to the condition of the current equipment and what was causing the problems that I had been experiencing. The water heater, furnace, and central air units were all around 15 years old, and furnace was ready to be retired because of a major safety issue. After weighing the options, I decided it was time to upgrade all to newer technology, as well as to gain improvements in energy efficiency with newer technology, versus investing in temporarily repairing the old equipment. All of the technicians and team leaders/experts demonstrated very positive customer communication and service skills and genuine interest in helping me to get these issues resolved. They explained and gave me a very good range of options to choose from regarding features and benefits of repair or replacement, plus add on components where applicable and helpful. All technicians and team leaders/experts worked diligently, enthusiastically and energetically to get the work done to install the new equipment early this week, and I am very well pleased with the outcomes of the installation of the new heating and cooling system and the new water heater. Air temperature in each room of the house is now much more comfortable upstairs and downstairs, and the air circulation is also much better. The water temperature out the hot faucets is under control now so that it is not overly hot, and the new sediment filter and new (non-salt) water softener technology add-ons should also extend the life of the new water heater and also the water piping and water related appliances. I learned much about how the new and improved systems work, generally, and all of my questions were answered. I am very much impressed by the caliper of the technicians, experts, and team leaders of this company -- Mpls St. Paul Plumbing, Heating and Air -- and am impressed with the range and quality of their modern products. Technicians and team experts that helped me in this regard include Nick G. (water heater expert & technician), Jake (heating and cooling inspection technician), Don (heating and cooling product expert/customer service), Nick B. (heating and cooling installation expert), and Joshua A. (technician, also a good listener and communicator), and I also met Ron and others that helped. Also, the receptionist was very personable and helpful in setting up the initial appointment with MSP Plumbing and Heating, & Air. I recommend this company highly for great customer service, fine expertise, and follow through in resolving plumbing and heating and cooling issues efficiently and effectively for homeowners. Many thanks to the MSP Plumbing, Heating and Air Company for my home's new water heater and heating and cooling system.
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By Ann M. on 08/02/16
Josh H. was the gallant and well-mannered AC technician who came to my rescue on this steamy summer day. He quickly and efficiently assessed the 28 year-old AC's lack of coolant, compressor and condenser issues, and the wiring deficits. He gave me many options for ...
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Josh H. was the gallant and well-mannered AC technician who came to my rescue on this steamy summer day. He quickly and efficiently assessed the 28 year-old AC's lack of coolant, compressor and condenser issues, and the wiring deficits. He gave me many options for repair and valid recommendations for replacement. I was impressed with his expertise and honesty. The coupon got MSP in the door, and Josh made me feel good about that decision.
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