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By Jenny on 12/11/18
Regarding my 3 year old furnace that was having issues with firing up, I had a furnace technician come out and look at my furnace. He told me I needed the circuit board (control panel) replaced and possibly more, which would be determined after the circuit board wa...
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Regarding my 3 year old furnace that was having issues with firing up, I had a furnace technician come out and look at my furnace. He told me I needed the circuit board (control panel) replaced and possibly more, which would be determined after the circuit board was replaced for $1,095 + service fee for coming out. This sounded a little steep so I called my dad for his input. He said pay him his service fee and have him leave! My dad was able to purchase the circuit board for $89.00 and install it without having any previous experience doing so and this took him about 1.5 hours. The furnace still did not work after my dad replaced this, come to find out this was because the furnace tech turned off the switch on the interior gas valve when he was here and never switched it back on. Once this was finally realized, it was turned on and worked perfectly! I’m so glad I decided to call Daddy with this issue cause I almost got taken and right around Christmas time!
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By kelley L. on 08/20/18
This company is a total rip off. They came to my clients home to do several simple plumbing issues, spent a total of two hours in the home and handed my client a bill for $2304 AFTER their DISCOUNT!! Outrageous!!

By Vicky H. on 04/23/18
Justin W, the HVAC Service Technician, efficiently checked over my home's Heating and Cooling systems today and all is Good. I purchased the install of both systems almost 2 years ago from MSP and am very glad I did. A check-up on them is done in the Spring and the...
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Justin W, the HVAC Service Technician, efficiently checked over my home's Heating and Cooling systems today and all is Good. I purchased the install of both systems almost 2 years ago from MSP and am very glad I did. A check-up on them is done in the Spring and the Autumn, and last time some special tuning up was needed as I had some construction done in the house that caused a lot of dust residue interfering with the furnace; that problem was corrected in the Autumn and the systems have been working smoothly since then and also in today's check-up. Justin suggested some improvements for air purification and perhaps will add that in the future. Thanks!!!
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By Carl on 02/09/18
Way overpriced, the service technician was there for 1 1/2 hours and installed an aquastat on the boiler.He said he didn't have one on the truck and had to run out and get one and was gone for a half hour. He did not list on the bill the price for the part or the h...
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Way overpriced, the service technician was there for 1 1/2 hours and installed an aquastat on the boiler.He said he didn't have one on the truck and had to run out and get one and was gone for a half hour. He did not list on the bill the price for the part or the hourly labor rate. It took him approximately 30 minutes to install the part which could not have cost more than $200 and charged us $999.00 with no explanation of charges.It should be a crime to take advantage of the elderly and those in desperate need with no heat in the winter. However, because my friend was paying $8.00 a month for a service plan from them ($96.00 a year) they gave her a $100.00 discount.
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By Val on 01/17/18
Jason B. provided impeccable service ! We recently had a new furnace installed from a different company that was causing us concern. He fixed the issues immediately, was very informative, friendly and on time ! We are members of the MSP Total Care Club and will def...
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Jason B. provided impeccable service ! We recently had a new furnace installed from a different company that was causing us concern. He fixed the issues immediately, was very informative, friendly and on time ! We are members of the MSP Total Care Club and will definitely renew our membership ! Thank you !
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By Bob on 12/09/17
It's been 3 weeks and still no response to my email - I asked for a simple explanation of the $350 per hour labor charge, and it appears they have no intention of getting back to me. Call MSP only if your rich.

By Rachel A. on 12/08/17
My husband scheduled MSP to come do a furnace tune up over a month ago (November 1st to be exact). They were supposed to come today at 8am (December 8th) and by 8:30 when they hadn't arrived, my husband gave them a call and was told "we tried to contact you yester...
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My husband scheduled MSP to come do a furnace tune up over a month ago (November 1st to be exact). They were supposed to come today at 8am (December 8th) and by 8:30 when they hadn't arrived, my husband gave them a call and was told "we tried to contact you yesterday to reschedule, our technician couldn't make it". My husband then realized they had in fact left a message yesterday, however in the message they did not say they needed to reschedule, nor did they indicate that they would not show up. They only called once, did not try again and did not call this morning either. We would have been fine rescheduling if they had contacted us with more advanced notice than the day before, and if they had actually tried to get ahold of us. With a company that large, and with ours being the first appointment of the day, you would think they would have been able to find another tech to service us. So needless to say we are super annoyed because we made the appointment over a month ago and they just didn't show up.
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By Bob on 11/30/17
MSP Plumbing Heating Air replaced our basement faucet.They did the job and it appears to be a quality part. That is not my concern. What I asked for was just some explanation for the incredibly high price, since the bill explained nothing. The faucet sells online...
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MSP Plumbing Heating Air replaced our basement faucet.They did the job and it appears to be a quality part. That is not my concern. What I asked for was just some explanation for the incredibly high price, since the bill explained nothing. The faucet sells online for about $79 and they were at our home only 2 hours, yet the price of the install was over $800 dollars. This appears to me to be over $350 dollars per hour for labor. There is no way to undo the work done, but is there an explanation for the hourly rate equal to a Mayo Clinic heart surgeon? I wrote a couple times to request an explanation and received no response. I see in this review page others have received similar treatment. - Bob
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By Lisa on 11/03/17
This was my first experience with MSP. Nick H was the plumbing service pro that I had today to service my hot water heater and review with me my water softener. He did an excellent job in customer service, explaining what he was doing and why. I value the integr...
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This was my first experience with MSP. Nick H was the plumbing service pro that I had today to service my hot water heater and review with me my water softener. He did an excellent job in customer service, explaining what he was doing and why. I value the integrity of his character and the peace of mind he gave me. Thanks Nick!
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By Mike on 08/21/17
Grossly overpriced, and lackadaisical effort to communicate, answer questions, or get the job done properly. I made the mistake of hiring them to do some kitchen plumbing without getting competitive bids because they were close-to-home and I was in a hurry. Their...
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Grossly overpriced, and lackadaisical effort to communicate, answer questions, or get the job done properly. I made the mistake of hiring them to do some kitchen plumbing without getting competitive bids because they were close-to-home and I was in a hurry. Their estimate was vague and they refused to itemize their quote, choosing instead to HIDE their labor rates, material costs, etc. The technician verbally told me that things were included in my overpriced quote and then, on the day of the job, he told me that they were not. Since MSP refused to break down their estimate for me, there was nothing I could do about it but pay more. The technician installed a faucet wrong and when I tried to get him to come back to fix it, he refused, and insisted that he had done it right. Only after getting another technician to come out and see it did MSP acknowledge that it was wrong. The one glimmer of hope for them is that Nick B. did a great job in coming back out to stand behind his other colleague's sub-standard work, and covering it under warranty. I imagine he must have a lot of that type of experience with this company. At the same time they bid my kitchen, I had them bid similar work in my bathroom. After the debacle in my kitchen, I would NEVER have allowed MSP in my bathroom. I hired a different, reputable, local, union, plumbing contractor and they did the work for 60% LESS than what MSP had quoted and they got the work done in 4 hours. Buyer beware of MSP Plumbing.
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By Zach on 08/16/17
Zach was great... super friendly, low key and no nonsense. Took care of the AC tuneup efficiently, didn't pressure for additional services but had great info when I asked him about things we could do to lengthen the life of our system. Zach was top notch.

By Jonathan X. on 08/08/17
Before I start, thank you MSP for your promptness and persistence calling me ahead of time. Zach Hamilton did a great job going above and beyond answering my questions, being patient with me, and getting the job done (what we wanted). Zach even put shoe-sox covers...
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Before I start, thank you MSP for your promptness and persistence calling me ahead of time. Zach Hamilton did a great job going above and beyond answering my questions, being patient with me, and getting the job done (what we wanted). Zach even put shoe-sox covers on before entering my home! That's a Plus. He taught me a lot about AC units and furnaces! He was easy to talk to, and thorough in his explanations. I would recommend Zach to anyone. Tom Miller came out to tune up our water heater. Though he couldn't find any issues whatsoever, he told us that up front. He was shocked we had a 75 gallon tank for just us two! Upon his remarks, we were happy for his comments and job well done. Thank you MSP, but THANK YOU Zach Hailton and Tom Miller!
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By Sheri on 06/18/17
Had a no show appointment for a quote on a new furnace and air conditioner. Not a way to do business and would never recommend your company.

By T. K. on 06/16/17
Two pre-scheduled appointments, each appointment scheduled at least a week in advance, I have received a call informing me that the AC tune up can not be completed. I give you zero stars for being able to offer the service requested.

By Mike F. on 06/12/17
Justin W was the perfect guy to help with my air conditioner. He listed the options I had and explained them to me in a way that I understood my choices. He showed me how I could save money with the TCC plan. He was great!

By Matt A. on 04/10/17
Our furnace recently stopped working and we called Minneapolis Saint Paul Plumbing Heater Air. Having very little knowledge about these things, Thomas E. was extremely helpful and knowledgeable in answering all of our questions and offering suggestions on how to fi...
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Our furnace recently stopped working and we called Minneapolis Saint Paul Plumbing Heater Air. Having very little knowledge about these things, Thomas E. was extremely helpful and knowledgeable in answering all of our questions and offering suggestions on how to fix our furnace. We did end up deciding to replace it and he went over every option for a replacement furnace with us and his team showed up to get to work about 30 minutes later. Very satisfied with this experience and will definitely be coming to do again with all of our plumbing and heating needs!
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By Jason on 03/29/17
Chris came out to replace my galvanized water lines with PEX a week or so ago. Everything was professionally done as expected and water pressure increased to heights I never dreamed possible. Chris was very courteous and knowledgable. He even stayed after the...
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Chris came out to replace my galvanized water lines with PEX a week or so ago. Everything was professionally done as expected and water pressure increased to heights I never dreamed possible. Chris was very courteous and knowledgable. He even stayed after the job was done, off the clock, to help us with our shower fixture issue caused by the old pipes. I offered him a beer a few times during the day, but he refused because he was working. I know, right? So in a way you could say he bought me a few beers as well. I would personally recommend him to anyone looking for a job well done by a friendly, professional fella who displayed no symptoms of alcoholism. Also, do you need to have the name Josh to work there or something?
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By Nathan J W. on 03/09/17
Hello, just wanted to say THANK YOU to our Service Tech. Clint Segarra ! He preformed a tremendous, all be it lengthy install two weeks ago; (02/23/17), on our new Furnace and Water Heater. His attention to detail combined with quality craftsmanship makes him a tru...
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Hello, just wanted to say THANK YOU to our Service Tech. Clint Segarra ! He preformed a tremendous, all be it lengthy install two weeks ago; (02/23/17), on our new Furnace and Water Heater. His attention to detail combined with quality craftsmanship makes him a true stand-out. My wife and I would gladly recommend Clint, along with MSP. to handle any or all heating/plumbing needs to future customers out there! Sincerely, Nathan & Kristina Winter
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By Travis S. on 03/06/17
These guys are the best. They came in, gave an honest quote and showed up to finish the install within the hour. All told, the entire experience was 5 hours from quote to job finished. I've never left a review before, but these guys deserve it.

By David S. C. on 02/23/17
Josh was able to service my out-of-the-ordinary oil furnace and keep it running well for me, even though he hadn't seen one in a long while.
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