MacGregor Plumbing & Heating - Our Reviews
Overall Rating
(969 Reviews)
(261 Reviews)
(129 Reviews)
(424 Reviews)
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(2 Reviews)
(66 Reviews)
(1 Reviews)
(1 Reviews)
(27 Reviews)
(29 Reviews)
(4 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Nic came out to evaluate my problem and he was able to determine the problem was not from a toilet in a bathroom that backed up to the furnace room but from the hot water heater in the furnace room. He went above & beyond by fixing his schedule so that the hot water heater could be put in the following day not two days later. Very easy to communicate with, used descriptions I could understand. Very professional. I hope I get him the next time I have a problem. 03/12/20 |
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Dan was prompt. Did the annual maintenance check and there were no problems. I give him an A+. Nice, courteous, professional and knowledgeable. I highly recommend MacGregors. 02/26/20 |
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James was great. Friendly, efficient and informative. Thanks for the great service. James O. 02/22/20 |
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On Thursday February 20, 2020 Nic came to my home to install a bathtub faucet system. He was very professional, and friendly. Plus he knew what he was doing. Even though there were issues with the product he did an excellent job on a timely basis. He and his work ethic is more then welcome into my home for my next plumbing need. I know if I had attempted to do this install, I would be at it for days ! I will highly recommend him to do tech/service to my friends. Thank you again for a job well done. Nic I. 02/20/20 |
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Nic Irwin was at our house to prepare our plumbing for a new refrigerator. He was prompt, professional and explained things as he worked. He asked questions and offered us some advice about services they provide and how they might improve our home. We plan to replace our furnace with them in the near future! We have been very happy with MacGregor and the service we receive from them! Also, we were told it could be up to a 2 hour job and it took just over 30 minutes! Yay Nic! Nic I. 02/17/20 |
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Dan W. was very professional and courteous. He went above and beyond what was needed to make sure our problem was solved. 02/17/20 |
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The installers did a great job. It looks good, very professional. Thank you. James Jr O., Noodin C. 02/14/20 |
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MacGregor was responsive and provided same day service for my furnace on one of the coldest days of the year. Dan the service technician saved the day and fixed my heat. He was courteous, honest and answered all my questions. Dan W. 02/14/20 |
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Would love to give a very positive review. I can say that Nic is excellent, went above & beyond to help me out. Did excellent work and I hope next time I need anyone to come out he is the man. Nic I. 02/10/20 |
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Dan W., service technician, was courteous, came within the time frame given me, answered my questions, and was able to complete the work needed on our furnace. I appreciate the good service. Dan W. 02/07/20 |
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John was great! He always does a good job for us! John W. 02/04/20 |
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Dan did a wonderful job on today's service! Dan W. 02/04/20 |
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James and Dan were thoroughly professional, knowledgeable, and courteous. We will definitely use MacGregor in the future when necessary for our plumbing and heating needs. James O., Dan W. 02/03/20 |
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Dan came out to complete the annual check of our furnace and did a great job explaining how things are working and what we might need to keep an eye on. He was very helpful! Dan W. 01/31/20 |
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Nic was wonderful and took time to explain all remedy possibilities. 01/28/20 |
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Use MacGregors always, very nice technicians. very responsive, know their stuff. Debbie H. 01/27/20 |
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Dan was our technician for a leaky humidifier. Since we are not on Facebook, etc. I wanted to let you know how pleased we were with our service. He was polite and went directly to work. Offered us two choices and told us about those choices. Dan W. 01/21/20 |
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Junior and Noodin installed our new furnace today. They were professional, polite, and explained everything. We appreciate them and MacGregors. We do all our plumbing & heating business with MacGregor. Thank you! James Jr O., Noodin C. 01/21/20 |
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they were super efficient! Dan W. got our furnace back up and running in no time. super friendly and responsive! highly recommend!! Dan W. 01/17/20 |
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We were having issues with our furnace for some time. We had called and they had sent Dan W. out promptly! He was super polite and friendly! He got our furnace running in no time and gave me simple instructions on what to do if something shall happen again with it in the future. Very satisfied with the quality and professionalism. I highly recommend them! Thank you Dan W. 01/17/20 |
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True professionals. Dan did a great job explaining his findings. I use them for all of my service needs. Dan W. 01/17/20 |
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Dan did a great job keeping me in the loop while waiting on a furnace part. As soon as it came in he was on the repair. Dan, along with Debbie and Leslie, was courteous, kind, and understanding of my worry and concern about timing on the furnace repair in the middle of winter! Dan W. 01/17/20 |
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James and the Team at MacGregor have supported our Plumping and HVAC needs for many years. We are always appreciative of their professionalism and responsiveness to our needs. Whether the call is for a routine checkup or and urgent broke/fix. Thank you for being there for us! James O. 01/16/20 |
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no comment James O. 01/11/20 |
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Water walkers! Absolutely the best. Don D. 01/06/20 |
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Great quick service!!! James O. 12/30/19 |
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We came to our vacation home to discover a leak in a boiler pipe from a pressure valve. It was Christmas Day both the emergency technician and John have us verbal support. John was there the next day. Solved the problem, found another problem, told us what to look for for the next few days and discussed what may be future problems so we would not have an additional emergency. Very satisfied John W. 12/26/19 |
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Don D and James L can and worked quickly and efficiently to get our plumbing working again. 12/25/19 |
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Very professional workers who are always willing to help...thanks, everyone. Nic I. 12/23/19 |
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Don D. and Noodin did a great job replacing our furnace, even though it was more work than anticipated. Also worked on the coldest day of the week, about 9 degrees.
The only complaint is that the company does not do a good job about letting you know when the workers will be there. Need to make sure correct phone numbers are on file. Noodin C., Don D. 12/20/19 |
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James was excellent! He was courteous and knowledgeable, just great! James O. 12/16/19 |
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Your technicians were awesome. Very personable and left the work area clean or cleaner than when they arrived. Thank you! James Jr O., Noodin C. 12/15/19 |
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Nic did a great job unblocking my sewer. He was thorough, polite and explained everything. Thank you for the excellent service. Nic I. 12/04/19 |
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Dan is terrific and we are very pleased with the service. Nancy C Dan W. 12/03/19 |
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I’ve used Macgregor’s forever because they’ve always done a great job. From the tech coming to tune up my furnace, or the ladies in the office / on the phone, it’s a great experience start to finish Nic I. 11/25/19 |
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Dan W was excellent. He arrived on time and was very thorough and made sure the repair and service was done correctly.
He followed up with a phone call to explain what was done so I totally understood. The problem was repaired. Well done Dan W. I
Highly recommend MacGregor Plumbing & Heating and Dan W. A Dan W. 11/25/19 |
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James arrived quickly, was thorough, professional and did a wonderful job with the repair. He was friendly and gave me several helpful tips. James O. 11/23/19 |
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Just wanted to let you know how satisfied I was with the service by John who did the installation of the water heater and follow up by James on the resultant ancient pipes' low pressure problem. We scored three out the four faucets affected, the main one getting the shower back at full pressure, and he's going to look into getting a plumber in to try to fix the fourth. Good reliable service as always. David Charlevoix James O., John W. 11/21/19 |
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Rated highly for: Quality, Value, Responsiveness, Punctuality
David Buren was very professional and thorough in covering my options for a new thermostat installation and going over the operation once installed. I was also happy to sign up for the Service Partner Plan after having a furnace going out on Christmas Eve in our former Buffalo home. So happy I called MacGregor! David B. 11/21/19 |
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fast service response and efficient work. David B. 11/20/19 |
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John is the best! We have an old oil boiler that he has inspected, cleaned, and repaired for us. He is an expert on oil boilers and we feel much more at ease now that our heating is in his capable hands. He also helps us to make the best and most cost effective decisions. He lets us contact him directly, responds quickly when we have issues, and came in to work on our boiler on a weekend even though he wasn’t on call. We look forward to working with him for as long as we live here! John W. 11/20/19 |
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Junior and Noodin did a great job! James Jr O., Noodin C. 11/19/19 |
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My husband and I LOVE MacGregor! We have used them now at 3 of our homes in northern Michigan for all things plumbing and heating. All of their technicians are top notch and extremely professional! Don D. 11/19/19 |
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James did a really great job, he is a great tech ….thanks for getting out here yesterday James O. 11/10/19 |
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Don was honest with his evaluation of the problem. He let us know that the job was going to need more time and arranged for a time to come back that same week. He was professional and considerate. Don D. 11/09/19 |
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David was great! Friendly, knowledgeable and thorough. Great to work with. David B. 11/08/19 |
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Dan’s service here and his respectful attitude was outstanding. Thank you. Dan W. 11/07/19 |
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Nic from MacGregors came to our home to work on a drain issue. He was pleasant, used booties and rugs so as not to damage or dirty our home. He was knowledgeable, explained his work as he went and gave us many suggestions to prevent future trouble. He had everything running great before he left. Highly recommend Nic and MacGregor. Nic I. 11/06/19 |
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We would like to have James do all of our service calls. He's great. James O. 10/29/19 |
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John Whitehead from MacGregor Plumbing is a true professional. Not only did he do a thorough job of seeking out and testing our entire boiler heating system and plumbing but he explained what he was doing and why throughout several steps of the process. He came out a few days earlier on an emergency basis to assess what was going on and said he would do everything he could to arrange for a timely return before we had to travel away from our house in Boyne City, MI.
He seemed one or two steps ahead of me on what I needed to understand and some extra precautions I wanted. You could easily tell he had many years of experience in HVAC, plumbing and these specialty boiler heating systems.
John was courteous, knowledgable and clearly took some extra time ensuring we were comfortable in understanding how to operate our complex system. He took care to check beyond the normal checks and spotted a couple of problem areas that needed correction. One of those was a leak in some pvc pipe that was deep in our crawl space.
I would highly recommend MacGregor Plumbing due to John W. and he represented the company well. He even offered to call him anytime with questions or clarification.
We need more people around like John W. who actually cares about what he is doing, makes sure to do it 'right' and demonstrates pride in what he does. Thanks John, for a job well done. We sincerely appreciate it!!! John W. 10/29/19 |
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