MacGregor Plumbing & Heating - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
James was Awesome- so thorough. He made sure all lines were cleared out and he cleaned up after himself James O. 06/24/20 |
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James O did a very good job for us. He explained the problem that we have very clearly after thoroughly investigating. Thank you! Bob James O. 06/24/20 |
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(no comment) John W. 06/24/20 |
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Nic did an excellent job for me and has superior customer service skills. Nic I. 06/22/20 |
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Recently had John out to perform spring service on our AC system. He is a friendly and experienced technician; a pleasure to work with. John W. 06/22/20 |
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On time, professional, helpful and friendly. Thank you. James O. 06/19/20 |
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John was right on schedule, he was professional and completed the task at hand in a timely manner. I am extremely satisfied with the work he performed for us. 06/18/20 |
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Thanks for the quick service! James O. 06/17/20 |
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John followed up to a previous visit. He promised to service and flush our water heater. For this follow up visit this past Monday 6/15/20, he arrived on time and quickly went to work. He not only flushed the water heater but also replaced the elements that were in bad shape. John was professional and extremely responsive and did an excellent job! John W. 06/17/20 |
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no comment John W. 06/15/20 |
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Great promptness and customer service. Great people to work with. John W. 06/14/20 |
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Mark was great, took the time to give me the correct diagnosis. Gave me a couple of options then fixed the leak. Made sure I had his contact number and was happy with the whole process. John W. 06/09/20 |
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The office staff was very helpful with informing me that my technician would be delayed. My technician, John, was very knowledgeable and friendly. He inspected the furnace and also looked at some piping and valves that he recommended getting replaced. John W. 06/08/20 |
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no comment Nic I. 06/03/20 |
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You folks always do a great job. James was great today along with his assistant. We appreciate their attention to detail and care. Thanks for coming early. James O., Dan W. 06/01/20 |
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Thanks MacGregor Plumbing and Heating for sending a tech person earlier than expected!!! John did a thorough job of inspecting everything today. Truly appreciated that!!!! Very pleased with your service. Thanks again and will be calling for any problems in the future. John W. 06/01/20 |
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We have worked with MacGregor Plumbing now for 20 years and have always had the best of service from them. They are there when they say and are good to communicate with. Highly recommend them. John W. 06/01/20 |
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I wanted to let you know that tech was professional, knowledgeable, and helpful as ever. He was even kind enough to give her a new mask since her’s was starting to get worn. She appreciated it greatly and hopes he doesn’t get in trouble for doing that. John W. 05/28/20 |
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Nic is a wonderful individual. A pleasure to be around and cares about his work. He enjoys what he is doing and appreciates his employers too. He commented on how well the staff was taken care of by the owners of Macgregor’s. 05/22/20 |
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We had a good experience with MacGregor. Everyone we worked with was friendly and knowledgeable. Noodin C., Debbie H., James Jr O. 05/20/20 |
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John Whitehead was really awesome! He spent considerable time provides great guidance on has to be done, what could be done and providing a longer term plan -- which I really appreciated. He was on time, was very conscientious about drop clothes and was all around really good. Highly recommend !! John W. 05/20/20 |
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John has combined 30 plus years of experience with a passion for customer satisfaction. He absolutely enjoys what he does and is fast, through and an expert after years of demanding excellence. Over the years I have had many contractors and technition work at my home over my lifetime, trust me I'm retired now, but none as competent as John. John W. 05/15/20 |
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From estimate to install they did an amazing job! James Jr O. 05/14/20 |
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Super quick and friendly service. 05/08/20 |
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Super fast and friendly service. John W is top notch! John W. 05/08/20 |
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Jim was the on call technician for the after hours shift. I discovered at 11 p.m. that I had a quarter of my basement filled with water. He came to the house, diagnosed the issue (sump pump not working), went back to the shop for a new pump, came back to install it and got it running. Finished up at 1:15 a.m. soaken wet but with the problem fixed! Yes, yes, yes I couldn't be happier with Jim! 05/06/20 |
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I want to thank all 3 MacGregor furnace professionals who came multiple times to address and eventually solve my furnace problem. It was so reassuring to know you were on top of it. All three gentlemen were professional, friendly and persistent in getting to the bottom of the issue. I especially appreciate their help during this unprecedented time in which everyone continued to do their job the best they can with the implications of the COVID 19 pandemic. Thank you again, Nic I., James O., John W. 05/01/20 |
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Very efficient and professional. Really appreciate your help! Thanks! Nic I. 04/29/20 |
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Quick, friendly, helpful and efficient! 04/27/20 |
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Nic was outstanding and very knowledgeable and explained what was wrong and what he did to fix the situation. 04/13/20 |
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James and Nic were out yesterday and both were excellent! Nic I., James O. 03/24/20 |
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Nic came out to evaluate my problem and he was able to determine the problem was not from a toilet in a bathroom that backed up to the furnace room but from the hot water heater in the furnace room. He went above & beyond by fixing his schedule so that the hot water heater could be put in the following day not two days later. Very easy to communicate with, used descriptions I could understand. Very professional. I hope I get him the next time I have a problem. 03/12/20 |
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Dan was prompt. Did the annual maintenance check and there were no problems. I give him an A+. Nice, courteous, professional and knowledgeable. I highly recommend MacGregors. 02/26/20 |
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James was great. Friendly, efficient and informative. Thanks for the great service. James O. 02/22/20 |
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On Thursday February 20, 2020 Nic came to my home to install a bathtub faucet system. He was very professional, and friendly. Plus he knew what he was doing. Even though there were issues with the product he did an excellent job on a timely basis. He and his work ethic is more then welcome into my home for my next plumbing need. I know if I had attempted to do this install, I would be at it for days ! I will highly recommend him to do tech/service to my friends. Thank you again for a job well done. Nic I. 02/20/20 |
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Nic Irwin was at our house to prepare our plumbing for a new refrigerator. He was prompt, professional and explained things as he worked. He asked questions and offered us some advice about services they provide and how they might improve our home. We plan to replace our furnace with them in the near future! We have been very happy with MacGregor and the service we receive from them! Also, we were told it could be up to a 2 hour job and it took just over 30 minutes! Yay Nic! Nic I. 02/17/20 |
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Dan W. was very professional and courteous. He went above and beyond what was needed to make sure our problem was solved. 02/17/20 |
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The installers did a great job. It looks good, very professional. Thank you. James Jr O., Noodin C. 02/14/20 |
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MacGregor was responsive and provided same day service for my furnace on one of the coldest days of the year. Dan the service technician saved the day and fixed my heat. He was courteous, honest and answered all my questions. Dan W. 02/14/20 |
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Would love to give a very positive review. I can say that Nic is excellent, went above & beyond to help me out. Did excellent work and I hope next time I need anyone to come out he is the man. Nic I. 02/10/20 |
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Dan W., service technician, was courteous, came within the time frame given me, answered my questions, and was able to complete the work needed on our furnace. I appreciate the good service. Dan W. 02/07/20 |
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John was great! He always does a good job for us! John W. 02/04/20 |
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Dan did a wonderful job on today's service! Dan W. 02/04/20 |
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James and Dan were thoroughly professional, knowledgeable, and courteous. We will definitely use MacGregor in the future when necessary for our plumbing and heating needs. James O., Dan W. 02/03/20 |
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Dan came out to complete the annual check of our furnace and did a great job explaining how things are working and what we might need to keep an eye on. He was very helpful! Dan W. 01/31/20 |
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Nic was wonderful and took time to explain all remedy possibilities. 01/28/20 |
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Use MacGregors always, very nice technicians. very responsive, know their stuff. Debbie H. 01/27/20 |
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Dan was our technician for a leaky humidifier. Since we are not on Facebook, etc. I wanted to let you know how pleased we were with our service. He was polite and went directly to work. Offered us two choices and told us about those choices. Dan W. 01/21/20 |
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Junior and Noodin installed our new furnace today. They were professional, polite, and explained everything. We appreciate them and MacGregors. We do all our plumbing & heating business with MacGregor. Thank you! James Jr O., Noodin C. 01/21/20 |
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they were super efficient! Dan W. got our furnace back up and running in no time. super friendly and responsive! highly recommend!! Dan W. 01/17/20 |
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