MacGregor Plumbing & Heating - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Always does a great job! Informative and instructive to keep and maintain opern drains. Great job! Debbie H., Nic I. 10/09/20 |
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Jim was amazing. He was very nice and did a great job installing my disposal. I would recommend you to everyone! Jim G. 10/08/20 |
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Highly recommend. Great service, great work. 10/02/20 |
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Junior and Noodin from with MacGregor did an excellent job. We had MacGregory install a new A/C system last year. Very happy with results of these two big projects. Highly recommend. Noodin C., James Jr O. 10/01/20 |
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Nic is one class act to have in the field. I appreciated him thinking ahead and that saved the day. Nic I. 09/30/20 |
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Thank you everyone for the hard work. Especially Mike and the boys (Jr & Noodin). We really appreciate everything! Mike W., James Jr O., Noodin C. 09/29/20 |
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Debbie always is very welcoming and friendly when I call. I (almost) want to make up a plumbing problem, just to hear her friendly voice. She is very efficient and helpful as well. 09/29/20 |
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Nic was outstanding! He was prompt, very pleasant and went out of his way to ensure our new kitchen faucet worked perfectly. He cleaned up really well afterward and even went and checked on the status of some previous work he had done to make sure it was all still ok, which it was. Thank you Nic! Nic I. 09/28/20 |
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Nic explained everything completely. He and Cameron were fast and did a great job fixing two plumbing issues in basement. Communications with the scheduler were great, and we appreciated the ability to pay immediately with credit card. 09/25/20 |
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I would like to thank Mike and his very professional associates, Junior and Noodin for there excellent work installing my new furnace, humidifier, and air conditioner. Everyone was courteous and they did excellent work in a timely fashion. They even worked on the air conditioner in the rain. Junior helped train me on the new thermostat and made it easy to connect the device to my iPhone. Both of them did a nice job cleaning up after they were finished. It was a pleasure to have them in our home. We would recommend them to anyone, including our family members. Prior to the recent work, we really enjoyed working with Nick who installed our new water softener. He was very helpful and did excellent work! We will be clients of MacGregor for life! Mike W., Nic I., James Jr O., Noodin C. 09/24/20 |
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Always does a great job! Jim G. 09/18/20 |
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Outstanding, friendly, expert service! 09/11/20 |
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What would we have done without MacGregor’s and especially James! He’s what we all wish every service tech could be. A+++++ Barb M. James O., Cameron O. 09/10/20 |
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James was great, all your people have been, I am very happy to use your company. James O. 09/08/20 |
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James found and repaired a stove gas leak. He was friendly, fast, polite and covid-19 friendly. James Jr O. 09/08/20 |
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I was very pleased with Jr. and Noodin on Friday, they both were very polite and courteous and did a wonderful job. I was glad they took care of two requests in one visit and I have scheduled another call with MacGregor. James Jr O., Noodin C. 09/04/20 |
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Thorough and friendly! John is great! John W. 09/04/20 |
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James was very efficient and helpful. 09/04/20 |
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MacGregor recently installed both a new air conditioner and new water heater in my home. They were very skilled, knowledgeable and personable. They answered my large volume of questions and provided clear and understandable answers. They showed up on-time and treated my home as if they were working on their own home-- i.e. they cleaned up, were careful moving things around, always wore a mask, put on shoe covers whenever they came into the house, etc. Their prices were slightly lower than their competitors, but their service quality was superb. I would definitely use them again in the future!!! James O. 09/03/20 |
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Excellent 08/26/20 |
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Thank you for excellent service. Nic is the best! When Home Depot delivery guys couldn't take the time to find proper connections to install our new dishwasher and said we'd have to cut an access hole in our finished basement ceiling, Nic came to the rescue! He removed the old and installed the new without disturbing the ceiling. He even took away the old dishwasher! We love the excellent service and "can-do" attitude! Thanks MacGregor. 08/26/20 |
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Reliable, on-time, competent service,especially John from New Jersey John W. 08/25/20 |
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James was out to service the AC. He did a fantastic job . He serviced the unit , cleaned the out side unit and gave me advice on flushing the hot water heater. He also looked at a toilet seat that was loose and he was going to talk to someone and get back to me. 10 out of 10 in my book! James O. 08/24/20 |
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James O. installed our natural gas line for our new furnance and did an amazing job. He was very professional and gave great advice. If I could, I would ask for him everytime. James Jr O. 08/17/20 |
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Nic replaced our faucet in record time! He was very professional, friendly and courteous. Nic I. 08/14/20 |
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“He went above and beyond and was very friendly” John W. 08/13/20 |
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James is a “KEEPER”. !!!!! James O. 08/12/20 |
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Very professional and helpful. Fixed the one item that needed immediate repair and we planned the other ones. Nic I. 08/12/20 |
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Saturday, bad ignitor on hot water heater, no hot water. Difficult to operate a restaurant without especially in these times. Dan got us up and running even though he had to run to Harbor Springs to get the part. Thank you for the quick response and professional fix! Cheers! Dan W. 08/08/20 |
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JAMES WAS VERY PROFESSIONAL, COURTEOUS, AND DID A GREAT JOB. ALL AROUND GREAT TECH. WILL REQUEST HIM EVERY TIME. James O. 08/05/20 |
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This past weekend (8/1/20) our A/C went out and we had not previously had a contract with MacGregor for service. Despite that, and that we were calling upon arrival up north at 6 pm on a Saturday, Debi did an exceptional job working with me and got John out there to our condo to diagnose the problem We were desperate, and Debi and John did out standing work. We couldn't even point them at our proper A/C unit at the condo building. Deb was committed to doing everything she could to help us. Our condo was 83 degrees when we arrived, we had 5 adults and 2 children under the age of 3 staying there that night and the next two weeks. Temp out side was 85 degrees. It was an emergency of maximum proportion. Debi worked to get John the technician there in 20 minutes and John, despite no help from us, figured out the problem and wouldn't give up till he had it running 100%. Your team is exceptional and not the typical - don't care, its the weekend, this isn't my problem, kind of team. Congrats on building and keeping exceptional employees that put customer's care first. Thanks guys - you're the best!!!! Debbie H., John W. 08/01/20 |
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John W always provides competent, friendly service! I feel confident in his abilities to "fix" the problem or do routine maintenance with expertise and knowledge. He pays attention to the small details as well as the large ones! John W. 08/01/20 |
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Very satisfied with John’s work and he was instructing a new employee in a courteous manor. 07/31/20 |
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James was absolutely wonderful, I give him an A+++ rating, he projects exactly the kind of image your great Company is known for. I feel so good when he comes to my house and I’m thrilled to have him here. He’s kind, polite, so enjoyable, just superb. And by superb, I mean excellent! James O. 07/28/20 |
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Nic did a great job! Very knowledgeable, courteous and friendly! Nic I. 07/26/20 |
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Great job by Nic diagnosing the problem. Very thorough and professional. Nic I. 07/26/20 |
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Very good service 07/23/20 |
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Nic was very professional and courteous. He's also a great problem solver and also took the time to explain everything and answer all of my questions. 07/22/20 |
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On Monday we came into the office here at MGB and you could tell the AC unit wasn't working and we decided to see if it needed thawing. As we suffered Monday, we started Tuesday morning the same, and then I called MacGregor Plumbing and Heating. Within 2 hours a technician was on site and the problem fixed, which otherwise would've never gotten better.
Just wanted to let you know how thankful our staff was for the quick service! Debbie H. 07/17/20 |
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Nic is the greatest……his work ethic and customer service skills are impeccable. Would recommend him highly to anyone who would ask. Nic I. 07/10/20 |
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John Whitehead is a very accomplished technician. He has repaired both my boiler and a/c. Each time he has provided in-depth analysis and recommendations for efficient use. He is very trustworthy and reliable. 07/09/20 |
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I have used MacGregor in the past for several projects. All in the past were professional and supervised by a MASTER PLUMBER.
This last project was far from it. I needed an outside spigot installed and the installation was embarrasingly unprofessional. The so called plumber used zip ties to secure the spigot against the frame.
I was forced to hire the MASTER PLUMBER who had left MacGregor to professionally install the Spigot.
It’s my understanding that MacGregor no longer has a full time MASTER PLUMBER on staff. Nic I. 07/07/20 |
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I couldn't be happier with the service MacGregor provides. 07/06/20 |
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MacGregor does outstanding work. Our tech is John W. and he is the best!!! Do yourself a favor and sign up for the annual service contract. John W. 07/06/20 |
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The en route email: What a delightful customer service! We also greatly appreciate your immediate response to our downed Air Conditioner!! Northern Michigan is blessed with your presence in the area, Mary Ellen James O. 06/30/20 |
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We had an early-AM air conditioner problem. At about 6:15 AM Saturday (!) we called MacGregor. True to form, the call was answered by a live person who was polite and efficient. At about 7 AM, John W. showed up at our door. By 7:15, the problem (blown capacitor) was fixed, and we were cool again. John left at 7:30. This efficiency was the complete opposite of my dark thoughts, which had us waiting and sweating for a week before the problem was fixed. Thanks, John W! Thanks great receptionist/scheduler! We have never regretted working with MacGregor. 06/29/20 |
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John was outstanding in solving my plumbing problems
Thank you John John W. 06/29/20 |
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1st visit: The office staff was very helpful with informing me that my technician would be delayed. My technician, John, was very knowledgeable and friendly. He inspected the furnace and also looked at some piping and valves that he recommended getting replaced.
2nd visit: John was right on time to put a scope through furnace and replaced faucets and valves on a laundry tub. He checked some other plumbing items in basement & recommended that the sump pump valve be replaced. He also checked toilets and faucets on the 1st floor. Since we’ll need annual furnace checks/tuneups, he recommended that we sign up for the Service Partner Plan, which includes one furnace check plus one year of 15% off service/repairs. Again John was friendly and professional. John W. 06/26/20 |
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DEBBIE WAS AN AMAZING HELP TODAY AND TOLD ME ALL ABOUT THRIFT SO I PICKED SOME UP FROM MACGREGOR. IT CLEARED THE DRAIN! THANK YOU FOR AN AMAZING JOB! Debbie H. 06/25/20 |
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Every once in awhile you are fortunate enough to come across a business where you think to yourself, “this is business the old fashioned way”.... do what you say, pride in work, total competence, integrity, plain old fashioned being nice and doing what’s right....
Look no further, Macgregor is that business and John Whitehead is the service technician you want...
Set a toilet, serviced HVAC and new thermostat.... we are in business...!!! Thanks So Very Much!!!! John W. 06/25/20 |
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