600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Aiello home services tech Clay C********* was very professional and courteous. He completed service on my furnace and water heater within the time that he said with no issues. He also went above the services that were scheduled and relit the pilot on my fireplace as I was unable due to an injury. I will definitely recommend Ailleo Home Services thanks Clay. Clay C. 08/30/17 |
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Jason and the team did a great job at my home. They went above and beyond to do the best job they can for me. They cleaned up beautifully after the job was completed. I have, and will continue to refer Jason and Aiello to family, friends, neighbors and work colleagues. Thank you, Jason! Jason B. 08/30/17 |
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I hired Aiello to install a new Boiler in my home. They Sold me the most expensive boiler that they represent so my expectations were very high given the level of investment. Tim Lynch was my salesman. Given that I am an outdoor sales rep. Just like he is, I had high expectations of him. He was on time, courteous and negotiated a good deal for me. He also allowed me to make the decision on my terms, with my timeline and without any pressure. I'd say Tim is an excellent salesman which allowed us to work out a deal so we started off very well. On installation day the first members of the crew showed up around 7:30, as they were supposed to. They were there all day long until the job was completed at about 6:30 that evening. I inspected the job at the end of the day and noticed that an isolation valve for one of the zones was missing. I mentioned this to the install foreman and he was Frank and told me that they forgot it. I wasn't going to ask them to do it at that time as it was so late in the day. When my salesman Tim followed up with me after the install I told him that I was disappointed about the forgotten isolation valve. Tim told me that he would bring it to the attention of his supervisor and set up a time for me to meet with him. I met with the sales manager Joe B. at their office. I shared my disappointment and Joe had a simple reply of "we'll take care of it as soon as possible". Two of their guys Jack and Mark showed up as scheduled a few days later and installed the isolation valve in less than an hour. They also include a new CO2 detector with the new boiler purchase. The one I got was faulty. So I let them know about it and they gave me a new one which was faulty also! Third time was the charm as that one worked. As I mentioned my expectations were extremely high given the level of investment and they absolutely met them. Five stars for the Aiello team all day long! Thanks Guys!
Sincerely,
-Customer for Life. Tim L. 08/28/17 |
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I called for service and they arrived within a few hours. The Tech was spot on and professional! Crystal A. 08/28/17 |
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I had a small problem with the kitchen sink. Understanding that it's better to let a professional deal with repairs, I called Aiello's, with whom I've always been satisfied. Peter arrived, took care of everything and, once again, left me very satisfied with Aiello's capabilities and professionalism. Peter C., Cindy N. 08/28/17 |
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The best plumbing service we have ever used. 08/26/17 |
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My husband and I were very pleased with the service we received from Mr. Coco and his assistants. They were efficient, neat and finished the job in a timely manner and were very courteous, and explained the work they would be doing in a understandable way. We were also impressed by the friendliness of your office staff and the quick response, and the call received letting us know when Mr. Coco would arrive. We will plan to call on you in the future. Peter C. 08/26/17 |
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I remain very pleased with Aiello and have come to expect excellence from all of their service technicians. 08/25/17 |
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Great experience 08/25/17 |
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Bill was great. He took the time to explain everything to me and was both courteous and professional. William L. 08/25/17 |
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Today I had the pleasure of meeting one of the best service technicians I have ever met. His name is Tom Szostek.
From the very beginning Tom and I had an instant rapport due to his sincerity and knowledge of the equipment he was servicing. It also helped that we had the military in common, so we understood and respected each other.
Tom took the time to explain to me what he was doing and more importantly as a homeowner, what I could do to get more out of my equipment and reduce the costs of services. Tom was very safety conscious and made certain I was aware of potential hazards.
I highly recommend Tom and Aiello Home Services and look forward to seeing him again for my next service call. Tom S. 08/24/17 |
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Excellent Sarah B., Ken B., Matt M., Nick W. 08/24/17 |
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pleasant, professional, efficient, neat, just a few of the reasons why I will certainly use again if and when I need their services. 08/23/17 |
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Had a timely response to a potentially serious oil tank leakage situation. Our tech made us aware of the problem and within an hour we had another knowledgeable Aiello manager at our home to fix the problem. Doesn't get any better than this!!! 08/23/17 |
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Tom did a great job explaining all that he was doing to our hearing system. He also made us aware of a potential problem with our oil tank. He is very good. Tom S. 08/23/17 |
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Clay is an explary employee. He is a very respectful person. 08/23/17 |
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Tom was very helpful, and he spent time explaining to me how to best care for my gas furnace. I would recommend him to friends. Tom S. 08/23/17 |
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Mr.Jesse C***** from the Aiello Company was on time and extremely helpful in explaining the workings and efficiency of the air conditioning system located in our home. It was a pleasure dealing with him and he was extremely polite and absolutely no sales pressure tactics!! I have dealt with many sales people and I abhor pressure tactics that they use. Mr. C***** was polite and invested quite a bit of time with me. Thank-you sir and thank you Aiello for having such a wonderful young man on your staff. Jesse C. 08/23/17 |
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Excellent service in every respect; from the first telephone call to the plumber sent to fix the problem. 08/22/17 |
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Very professional and informative Stephen S. 08/21/17 |
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Efficient, timely and professional best describes Bob N.. He took time explaining everything that was included, gave me several options to get the best value for me and then proceeded to complete the job. He was neat, cleaned up everything and courteous. I definitely will call them again. Bob N. 08/21/17 |
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Aiello Home Services associates were very professional and courteous from my first contact. Clay was knowledgeable and explained everything to me. He answered my questions clearly to ensure my undestanding. Clay is a professional that ensures his company's highest standards are met. I am very pleased with my experience and would recommend this company to others. Clay C. 08/21/17 |
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I am very satisfied with the work that Rick Q. did at my home concerning the water leak that I had. Seeing the large increase in my water bill had me check out a possible cause and consequently, discovered a leak in the toilet tank. That was on a Friday. I was able to call Aiello and get an appointment that Saturday morning. Rick Q. called first as did his office, found the issue, gave me a quote for the toilet and in no time he had the leak fixed. He was extremely courteous and a pleasure to work with. In addition, he wore coverings for his shoes and left both bathrooms clean. It was a pleasure working with Aiello to fix the issue, and Rick is a great service technician to work with. I will definitely use them again. The leak is fixed and I am looking forward to a much lower water bill the next time around. Rick Q. 08/19/17 |
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I believe my husband already sent in his comments. The technicians arrived on schedule, appeared to be thorough with their examinations of everything, made sound recommendations and provided us with detailed reports. Nick B., Sarah B., Amanda E., Tom S., Nick W. 08/18/17 |
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Put me in the "not a fan" category. Although I will give them an A for responsiveness and timeliness. They were only interested in selling me a new sewage ejection pump for $1,800 which I didn't need, and on top of it found other things wrong with the unit. In the end I needed a separate float switch which cost $50 with $250 for labor (which I still think was a bit high). I ended up paying Aeillo $200 for the visit. I can never use them again nor would I recommend them. Michael R. 08/16/17 |
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Mike M and his team installed my A/C and Furnace. They were on time, pleasant, informed me of what was going to be done and how long they would be there. They also clean up and put things back before they left. This team went above and beyond. I have had (Excellent) excellent service with Aiello Home Services and would highly recommend them. David H., Zeke L., Tim L., Mike M., Jaime Z. 08/16/17 |
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Mike M and his team installed my A/C and Furnace. They were on time, pleasant, informed me of what was going to be done and how long they would be there. They also clean up and put things back before they left. This team went above and beyond. I have had (Excellent) excellent service with Aiello Home Services and would highly recommend them. Mike M. 08/16/17 |
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(No Comment) Rick Q. 08/15/17 |
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Our Service Technician (Nick) was very professional, pleasant and efficient However, we were dumbfounded by the cost of the quote; it was so ridiculously high and totally out in left field, we laughed and said no thanks. We found another company for less than 1/4 of their estimate. Sarah B., Nick W. 08/11/17 |
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The unit I choose it's to expensive I will get it from Canada much chipper , thank you for your time James F., Cindy N. 08/08/17 |
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Michael did an outstanding job. Very pleasant and courteous Michael D. 08/08/17 |
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Stephen S. came for a furnace service . He explained what needed to be done, pointed out some problems that I wasn't aware of, and carefully cleaned up after himself. I was very satisfied. Stephen S. 08/05/17 |
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Richard Quesada is an asset to your company. Helpful, polite, hard worker and did great work in a timely fashion. Left job site clean, an explained things well. Here is a worker that should move to the top of your list.! Rick Q. 08/05/17 |
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We found a leak from our bathtub to the basement, the first person I thought of calling was MATT MULCAHY. He did some follow up work at our home a few months back, he was extremely neat, corrected the problem almost immediately and was very helpful letting us know about the leaks we had. So when I discovered this current problem, I called Aiello and asked for Matt. He was here in less then an hour, fixed the leak and once again advised on how to make our old bathroom more efficient. I strongly recommend you ask for MATT MULCAHY if you ever have a plumbing problem. My chocolate lab also loved him! Matt M. 08/03/17 |
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Steve was on time and explained everything very clearly. He showed me where the problems were that he fixed, and gave me information I can use going forward. Stephen S. 08/03/17 |
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While their staff was very courteous and professional, the price was absolutely outrageous! $1000 to replace a shower valve, crazy!! For $30 in parts plus the new shower valve and a couple of hours I did it myself. Probably would not call them for any repairs in the future, too expensive! Sarah B., Dan C. 08/02/17 |
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I had an electrical problem that needed to be addressed sooner rather than later. Customer Care was able to offer a same-day appointment. The electrician was there within an hour and a half, and fixed the issue with prompt, courteous attention. I would definitely consider hiring this team again. Destiny C. 08/02/17 |
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Steve S was pleasant, prompt and efficient. He located my problem and fixed it, explained why it happens and made a few recommendations. Stephen S. 08/02/17 |
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I had a great experience. I called around 11am regarding a leaking garbage disposal. They came, fixed it, and were gone by 12:30. Bobby and Nick came in (with their shoe covers), took a look, sat down and explained to me what they thought should be done, including writing up the preliminary line-item invoice, and I approved it. They got to work and replaced the collar, seal and putty. It cost what they had estimated.
I know most plumbing problems aren't as simple as this one, but still, they were very courteous, clean and quick. It's a by-the-book operation and I felt comfortable that the process and prices were not just being made up on the spot. They did not try to sell me a new disposal.
I will definitely call them again. Cindy N., Bob N. 08/01/17 |
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Aiello Home Services; Great, on time professional, and affordable. Orian L. 08/01/17 |
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Nick was a great person to work with. 08/01/17 |
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The technician Nick White was great and explained everything well. He was polite and most professional.
There was some mix up in the scheduling of the appointment needing a follow call to find out why the technician was not there in the scheduled timeframe.
I am happy with the service but I do find Aiello's rates to be more costly. Nick W. 07/31/17 |
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From Tim L**** who came to the house to do the initial measuring and quote for the work to the workmen who installed central air and a ductless system I was pleased with all the people I came in contact with. The group that did the installation was amazing on a very hot day in July. They completed the work and cleaned up afterwards. Tim L. 07/30/17 |
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Prompt, courteous, professional and knowledgeable. Ray D. 07/28/17 |
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Tom was very informative about the problem with my air conditioner. He explained how to maintain it for both summer and winter. 07/28/17 |
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I had called on a weekend to schedule for an estimate on the exterior spigot on the house that was stripped and needed to be replaced/repaired. I was told that I would have a Plumber here between 12 and 4. Multiple times while scheduling, and then on the day-before-confrimation-call, I was asked if it was OK to come early, if the plumber were able to be here early. I agreed and stayed close to home by 11. Was a bit frustrated that it was after 3 when I finally got the call that Rick was on his way.
He was quick in identifying the issue and let me know what he needed to do on the exterior, as well as interior, to get me up and running.
He explained my options and was very professional. The whole process, once he was here, took about an hour.
I was very pleased with his work and pleasant demeanor.
We have used Aiello previously and are on the monthly contract with them and will continue to use them for our HVAC and plumbing needs! Crystal A., Rick Q. 07/28/17 |
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We called Aiello on a neighbor's recommendation to get an estimate on converting our propane appliances to natural gas. Tim was very thorough in his inspection and recommendations and was able to provide a quote on two different options while on site. I learned a lot about our existing system which will help us make our final decision and look forward to working with Aiello in future. Tim L., Lindsey P. 07/25/17 |
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Everything went well. Pete installed a new toilet. And Mike determined air conditioning unit has a leak and will not hold. Will have fixed early next spring. Sarah B., Peter C., Michael P. 07/25/17 |
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I had an excellent service with Aiello electrical work done at home. the Staff came on time and finished work in time. Very dependable service, very efficient and they adhered to high standards of excellence. Destiny C., Matt R. 07/24/17 |
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How can one finish servicing a Water Heater literally under 3 mins and charged me 190.00$. Actually he switched on the Pilot Switch and told me that he has fixed the issue and if issue persist, we will replace the part. I informed that I have switched on Pilot myself few times in past but he said we will see. That's cheating Not satisfied at all. Dan C. 07/24/17 |
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