Benchmark Air Conditioning - Our Reviews
Overall Rating
(289 Reviews)
(34 Reviews)
(103 Reviews)
(62 Reviews)
(74 Reviews)
(8 Reviews)
(1 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Benchmark Air Conditioning has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Excellent Service! Receptionist was very friendly when she took my call in the morning. A technician was at my house by early afternoon the same day. Ken was very polite, knowledgeable and professional. He did a complete inspection and fixed the problem with my heater. Very impressed and plan to use this company all my heating and air conditioning needs. Ken W. 11/09/21 |
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After reading reviews I thought this would be the best company to contact to inspect my A/C and ducting and write a clear and concise invoice. Because I was trying to get a second opinion for my warranty company I needed Benchmark to complete an invoice of both my A/C and ducting. The A/C report was done promptly but on the same report details on the ducting were neglected and I needed clarity and promptness on both for my warranty company in which I was clear to mention the importance of this report to my serviceman. From personal experience I know in order to remember details about an inspection a prompt report is necessary and notes should be taken. I did not receive and update to the invoice even after a month and a half of contacting, so I hired another company and they accomplished what I needed promptly so I could submit the information to the warranty company. I asked for a refund which I thankfully did not receive any hassle over. Nichole the woman who I spoke to many times over the phone for updates was the best part of my experience with benchmark. I cannot recommend this service based on my above remarks, but I do recommend Nichole for her professionalism. Ken W. 08/29/21 |
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Our unit was just installed and we are ecstatic Not only does it work perfect, but it's energy use is amazingly low.. Darrell, our technician, was outstanding. He is extremely knowledgeable and very very efficient. Add curtesy and homeowner satisfaction and you have your perfect combination.. He answered all of our questions and made sure we understood everything before leaving. We are very satisfied. Thank you for a pleasant experience in 109 degree temperature. Darrell C. 07/02/21 |
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I'm very impressed by the professionalism at Benchmark. Ken came out to give us an AC repair quote and was very respectful, helpful, and clearly explained everything. While he was here, he went above and beyond by helping us with our vent filters, as well as explaining their maintenance plan and discounts, etc. Highly recommend! Ken W. 06/28/21 |
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no comment Aaron G. 06/19/21 |
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Service was amazing Ken W. 06/18/21 |
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Ken provided great customer service and was very knowledgeable. He had our air conditioning unit promptly fixed and running like normal. 10/10 service. Ken W. 06/14/21 |
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I’ve used Benchmark quite a few times, and every time they’re very professional. The price reflects the value of service you receive, and it’s a locally owned business! Ken W. 06/12/21 |
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The company info was shared by a neighbor on Next Door. We decided to go with Benchmark and so happy we made the right choice! The Company sends out a text or email before arriving with the technicians name and picture. The technician, Ken Woods, was a true professional. He was very knowledgeable and took the time to answer our questions. He was friendly, polite and respectful and treated our home like it was his own. He took extra care to make sure the area he worked in was cleaned before leaving. I highly recommend Benchmark and Ken Woods if you have any Heating or Air Conditioning issues. Thanks! Marlene Ken W. 06/10/21 |
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Kenneth, the service technician was both friendly and professional. He completed the necessary work in a timely matter and explained everything that was done. He has been out here before and always does a very good job. Ken W. 06/03/21 |
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I am always happy with Benchmark. They truly care about their customers and do a fantastic job! Ken W. 05/15/21 |
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I appreciate the same day service in a timely manner. Great customer service. Very friendly and helpful. Ken W. 05/13/21 |
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Great company high integrity prompt detailed high quality work fairly priced responsive professional honest Aaron G. 05/09/21 |
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I submitted an online request for service and they called me back the next day to schedule. When they came to fix my AC unit, they had trouble diagnosing exactly what was wrong and presented me with options. After they made the repair and left, later my AC still wasn't working properly so I called them back and they came back out (Friday late afternoon) ahead of other calls to get it fixed. They also are going to work out a payment plan for the repair because we all know AC repairs add up. I am really pleased with the overall service, particularly after the so-so experience I've had with another company in town. I highly recommend! Ken W. 05/07/21 |
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no comment Ken W. 05/07/21 |
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Been working with Mike Smith of Benchmark for over 16 years. Very professional. Aaron G. 05/05/21 |
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They installed a mini split for us. The whole process couldn’t have gone more smoothly. No surprises. No issues. Great work. Darrell C. 04/29/21 |
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Outstanding service. Knowledgeable, efficient, polite and cleaned up very well. Darrell C. 04/27/21 |
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As usual, Benchmark came through again. They are always outstanding no matter what they do. We honestly will not use any other company for our heating/cooling needs. The way they treat the elderly is also fantastic. I have to say that every employee that I have dealt with including office staff are wonderful! The pride they have shows through. You can count on them to be honest and that's saying a lot in this day and age. Thank you again Benchmark, see you in the fall for our seasonal service! Ken W. 04/25/21 |
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Aaron was really professional and pleasant. Last summer, he gave me advice on how to lower my pge bill during the summer while I am running my AC unit. The advice - set your thermostat and leave it. My pge Bill was the lowest it has ever been in the summer! Thank you Aaron. Aaron G. 04/24/21 |
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ALWAYS EXCELLENT SERVICE, FOR LAST 13 YEARS!!! YOU WILL DO YOURSELF A FAVOR BY USING BENCHMARK A FAVOR BY USING BENCHMARK AIR CONDITIONING !! Ken W. 04/16/21 |
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I recommend Benchmark Air Conditioning. They are very accommodating, reliable and efficient and are willing to educate you so that you can get the most out of your units. Ken W. 04/16/21 |
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They are reliable... respectful..and communicating well. Darrell C. 04/09/21 |
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Quick, professional and thorough. Rare combination of attributes to find with any company these days. Ken W. 04/08/21 |
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Benchmark air conditioning. Great people. Easy to talk to on phone with Nicole. Always out to fix problems right away. Aaron always shows up with a smile eager to help fix the problems and also gives great advice. On how to keep radiators clean on our walkins and AC units. Never leaves until the job is finished and fixed.Great to have them on our side to be there when we need them. Thank you Benchmark air-conditioning Aaron G. 03/26/21 |
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no comment Darrell C., Ken W. 03/20/21 |
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Aaron is great, he even offered tips on cleaning the portable A/C units we use in some areas Aaron G. 03/10/21 |
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I can’t say enough about the work that was done to my unit. Aaron and Angel did an awesome job!! Explained the work that was getting done and cleaned up after they were done. My heater works great! All I can say is that I would highly recommend this place. Trust me you’ll be glad you called them. Nicole is the most sweetest person to talk to on the phone. Customer service was great! Thank you Benchmark Aaron G. 02/14/21 |
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My first time using Benchmark. I called the office and spoke with Nicole. She was so helpful and was able to schedule an appointment for me that same day. Aaron was able to diagnose the problem with my heater. I was impressed with Aaron. He did an excellent and very thorough job servicing my heating unit! Very friendly and explained the work he did. Aaron G. 01/21/21 |
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They are friendly. On time. Sends a pic ahead of who’s coming. Price is good. Service is great! Aaron G. 01/19/21 |
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Quick response, courteous and does a great job. Arron let me know a part I may need in the future. No pressure to do it now. Highly recommend him. Aaron G. 01/07/21 |
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I have used Benchmark two times. One a summer job and another one a winter job. Both extreme repairs. I have dealt with several other companies in our area and none can compare to Benchmark. They are great to work with and have gone over and above to repair our air conditioning and heating system. They even had to make some of the new parts themselves. Outstanding job each time. Thank you Aaron, Mike, Angel, and all the others who were out here. Also a shout out to office staff Nicole, such a sweet lady! I am proud to support this local business! Aaron G. 12/31/20 |
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Alan and the crew did a great job in a very timely manner. It’s nice to have a warm house again. Aaron G. 12/22/20 |
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Benchmark has installed two mini splits for me and serviced my 5 ton unit.
Since the install of mini splits my PG&E has dropped by almost 40%. And house
Has never been cooler at a fraction of the price for use.
Will never purchase anything thing but a mini split by Mitsubishi.
Great units and warranty when installed by Benchmark you receive a 15 year warranty.
Very pleasant staff to work with at Benchmark Mike, Nicole,Darrel,and Arron always give you 5star service. Aaron G. 12/10/20 |
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Was able to get an appointment in reasonable time frame. Can with parts and had us up and running the same day! Excellent tech! Aaron G. 12/04/20 |
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Excellent service Ken W. 12/01/20 |
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We have used Benchmark for a number of years and find their service to be friendly, thorough, and professional; and can recommend them without reservation. Ken W. 11/22/20 |
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Aaron is a friendly and competent tech. We appreciate doing business with Benchmark..... L & J Grayson. Aaron G. 11/21/20 |
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My first time using Benchmark. They were able to come out the same day and diagnose the problem. Unfortunately we had to wait a day for the part to come in, but my tech Aaron communicated very well and took extra time to show me the old part and the new part. I would hire them again. Aaron G. 11/17/20 |
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I was very impressed with Aaron.He did an excellent, very thorough job servicing my heating unit. He explained in detail some repairs that he thought it needed. I would definitely recommend him to friends. Aaron G. 11/05/20 |
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I recommend Benchmark Air Conditioning. They are very accommodating, reliable and efficient and are willing to educate you so that you can get the most out of your units. Ken W. 10/23/20 |
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Have used Benchmark Air Conditioning for a number of years and they always provide excellent service. My wife and I highly recommend this company. Ken W. 10/21/20 |
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Ken was very thorough and gave me a complete breakdown when it came to his estimate and made sure I understood everything to my satisfaction. Great Job Ken! Ken W. 10/15/20 |
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Have a leak in our cealing, happened to be ac. They got out here quick and on time of appointment. Very nice and respectable. Ken W. 10/11/20 |
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no comment Aaron G. 10/09/20 |
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Benchmark Air Conditioning and especially their rep Ken have been completely professional, competent, considerate, and courteous. I highly recommend their services. Ken W. 10/04/20 |
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Ken W. was great, knowledgeable, friendly. He’s good with his profession. I would recommend Benchmark HVAC to family and friends. Ken W. 09/23/20 |
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Benchmark installed my HVAC and new ducting 20 years ago. They have cleaned, service and repaired it on a semiannual basis. Keeping the unit in top condition. They respond quickly and professionally. Good pricing, excellent technicians. Aaron Galloway was today's technician. He found the problem, explained an improved filtration system that was only slightly more than just changing out the existing internal filter. No hard sell, explained and let me decide. Thank you Mike for a great company. Aaron G. 09/08/20 |
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Benchmark sent Ken over to check our problem. After checking unit ant running service checks Ken mage a recommendation which we accepted. After doing an install the unit ran much better and starting amps dropped 50%. So far unit running good and no noise problems. Thank you Ken and Benchmark. Ken W. 09/05/20 |
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Very respectable and knowledgeable about the work he does. I also like the photo you posted of the person coming to our home Thank You Aaron G. 08/24/20 |
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