I called Pann during the COVID19 crisis and they came right out. They were suited up appropriately, diagnosed my problem and returned to fix it the very next day, knowing it was my only shower. The techs were good, quick and personable. The dispatchers were friendly and helpful. They called when they were on their way and arrived as promised. I was very pleased.
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I needed to have my bathtub tiles replaced and have been turned off by the estimates provided by various contractors I contacted over the past 6 months. I recently became Pann Customer and used them for a few small issues around the house. Being generally satisfied with the quality of service, I decided to engage them for the tiles issue as well. Steve L was the tech assigned and he was phenomenal! Very respectful, transparent and practical. Where other contractors wanted to replace the entire bathtub, Steve was very prudent - he quickly identified the usage pattern and determined the exact type of fix that was needed. From start to end, the job was done professionally. I am very happy and intend to continue with Pann for all my future home improvement needs.
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We had our bathroom floor, bathtub, vanity and toilet replaced. Steve L, and the rest of the PANN team, got the job done professionally and on time, and we're very happy with the results. Steve always kept me informed as to what work was being done when, and by whom. He notified me when any unforeseen issues arose and sought my input for any decisions. He made every effort to minimize the impact of the work on the rest of our home and was careful to clean up at the end of each day and upon completion of the job. We've used PANN for a number of home repairs in the past and intend to continue using them for repairs and renovations in the future.
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I am very happy with my entirely new master bath. Jon D. and the carpentry division did excellent work which involved starting over with carpentry, plumbing, tiling, electrical, and painting. Also, they made almost a dozen hand-crafted radiator covers which made a huge difference in appearance from room to room throughout the house. High quality work done by very professional and personable staff, although it sometimes takes a little longer than promised.
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The Pann family of workers, in the office and on site are great. They're clear on their prices and unbeknownst is requested and/or needed. They are polite and very caring of your personal property. I've been part of their preferred group for more than 15 years and have never been disappointed. Keep up the great work.
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The Tech introduced himself as "John" . PANN should have their Tech adequately equipped with tools/light when they are going to check a mini boiler in a basement that, may not be fully lighted. The $257 diagnostic did take minutes, bad relay. PANN was informed of the boiler brand and the problem, tenant could not shut the heat/unit from the Thermostat, PANN Tech did not carry any "common failure" parts". The 12 pm -5pm time window for the Service call was completed by Tech reaching site at about 5 pm. Ph.D, Chemical Engineer.
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I highly recommend Pann Home Services. I had Pann workmen in my home for a couple of days to remove a leaking HVAC system and replace it. Peter and Nick did an outstanding job. Then Steve got rid of the black mold and replaced affected baseboards. Afterwards, Jon came to be sure the work was completed to his satisfaction It was. By hiring Pann, I did not have to worry about coordinating the workers and getting them scheduled here in a effective and efficient way. This is one of the many advantages to hiring Pann. They do all the heaving lifting. If you are looking to have any work done in your home, hire Pann Home Services. You will not regret it.
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We are regular customers at Pann and have been generally very pleased. This year though we needed a custom closet built, and I wasn't sure if it was the kind of work that they would do well. However, Steve L. went above and beyond. I couldn't be happier with the closet. It is well designed and well built, and they did it all quickly and professionally without disrupting our daily routine. I highly recommend their carpentry work.
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