We had our air conditioner fixed; needed a new fan on the outdoor unit. Blowing nice and cold. Tech left; we're all satisfied. Later, it started blowing hot again. Dan came out late in the evening and found a couple of hoses that had breaks in them, also. Fixed it in the dark in the backyard and we were up and running and cold. Thanks to them both!
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Ethan was at our house shortly after he called to say he was on his way. He was very professional and worked through the maintenance process efficiently. Ethan also provided a full explanation of what he did, what findings he had, and provided suggestions. We would choose to work with him again for any future heating and cooling service.
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Air conditioner started blowing warm air -- inconvenient but not an emergency. Called Harker and within a couple days they sent a repair man, who showed up within the promised time frame. ***** S was fast, efficient, courteous and knowledgeable. The problem was identified and resolved within 30 minutes. Excellent service!
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Lukas was professional and thorough. He explained each thing he was going to do. He had to go into our attic to check the air handling system, which required quite a climb. He cleaned the pipe, asking where was the best place to wash the pipe. He inspected outside and found a cut to the wiring, which he replaced. In addition, he was kind to our dogs and cats. Excellent service!
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We wanted to give a big ***** *** to ***** *. at Harker for taking care of our ** issue on a day when it was 90 degrees and plus. We can not thank ***** enough!! ***** came out since our ** stopped working. The moment he entered, he had a big smile and showed the utmost professionalism. He walked us through what he was planning on doing to trouble shoot the system and then got to work! 4 hours later, he was done and had fixed our system. For the first time in a week, we could sleep well in the 90 degree weather. However, it did not stop there. After ***** left, the thermos was still not reading well and we called ***** back with concerns. He right away arranged to come back first thing in the morning (Saturday by the way) and trouble shot the system and all seemed to be working fine. He gave us such a peace of mind and again with the utmost professionalism and a big smile. *****, Thank you for helping us and mostly, thank you for being such an amazing professional.
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I have always had a great experience with Harker Heating & Cooling since switching to them from another local competitor. This service call was in response to a yearly spring AC check up and tune up. Ryan P was very friendly and knowledgeable and completed the entire call in less that 30 minutes. He took extra time to give our two curious Chow Chows some extra lovin’! He did not try to 'suggestive sell' any un-needed parts or service. He explained in layman’s terms exactly what he was checkingI out and what the results were. I would highly recommend both he and Harker Heating & Cooling to anyone looking for great service - both on the customer side of things (ease of appointments, quick response time, etc) and on the above mentioned service call side!!!
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Brian James did a superb job cleaning, repairing, and recalibrating our heating and cooling system. He spent 3x more time on site than any service rep ever has, took care of issues we didn’t even know we had, carefully explained everything, answered all our questions, and left two very happy customers when he was done. Next time we need help with our system, we will ask for Brian James by name. Highly recommended and much-appreciated!
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