moderately large sewer project in an old sewer system. Joshuah E. surveyed the issues, made several recommendations explaining each in detail with diagrams and video. Klint did full house annual check and water heater flush. He worked with Joshuah to combine project..I needed a new water heater. The wonderful young men who actually did the project... Edgar and Francisco... were very upbeat professionals who kept me updated on everything as it was happening, worked in not optimal conditions, but when finished everything was back in place and as Edgar said you cant tell we were ever here...thats true. Also big Thank You to Francisco for seeing that my tires were flat and hand pumping them up. Now I am ready to ride again when the rain finally stops. Thank you.....I was so worried about the project....sewer issues are scary. Everyone was kind, professional, punctual, and thorough.
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Scheduling appoints is frustrating because it's a two step process and I had to wait the next day to actually schedule the appointment, which quite frankly is lame. I now understand it's so you can dispatch your crew more effectively so your crew can be as prompt as possible. Hopefully that system can be refined one day. But everything else was a 100% - 5 Stars - top notch.
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Jon-Marc successfully and quickly installed a new water heater into my home. He took the time to answer all questions, including general plumbing questions. This was in addition to the basic estimate and options he provided to upgrade the H20 heater, which was sorely out of date, and kind of amazing that it hadn't already imploded or caused serious problems. In a single afternoon a quality H20 heater was replaced at a reasonable price, and we were given estimates for other potential plumbing upgrades and maintenance, which we specifically asked about. Jon-Marc was super friendly and knowledgeable and provided top notch service! Thank you Jon-Marc.
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Jon-Marc and the entire 3 Mountains Plumbing front office were entirely helpful in dealing with my plumbing issues. Jon-Marc was punctual, knowledgable and friendly during all of our interactions. He was also honest and up front about pricing options for my home. I'd recommend them to anyone and definitely use their services if needed in the future.
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Jon was efficient, friendly, and was very clear about what he was going to do. He and his assistant found a hot water leak, and also discovered that we did not have a necessary expansion tank. He not only fixed the problem but took us through all the work. He taught us a lot about what to look for and how to intervene to stop damage if it were to happen again. He documented with pictures and notes and completed the job in less time than we were expecting. He minimized the amount of cut out and the repairs were actually beautiful in a plumbing sense! We are extremely pleased with Jon and his company and would recommend him always! The other important thing to note is that we made the appointment the evening before and he came out the next morning. Thank you.
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We were extremely pleased with the service that Jon-Marc provided on the evening before Thanksgiving. He came out to our house to give us a bid for our leaking water service pipe, and he investigated the problem thoroughly. He also heard our desire to replace our water heater and the complications involved in changing its location. Jon-Marc provided us with multiple bids that evening for the water service and different options for the water heater replacement. Throughout the visit, he listened carefully to our concerns and shared his knowledge, answering our many questions completely. The next day, we received additional bids from him, as well as prompt answers to followup questions we emailed him. When we decided to hire 3 Mountains to replace our water service and water heater, Jon-Marc came out to install a temporary pipe to stop our leak, and carefully included insulation and a pipe warmer to prevent it from freezing (it was December). On the day of the work, Jon-Marc came to walk the other plumbers through and answer our questions. Paul and Peter were the plumbers who did the work that day, and they were great. Paul, like Jon-Marc, was very good at communicating with us. Jon-Marc came back the next day to resolve some water flow issues that resulted from our old galvanized pipes. We're super happy with the level of service and responsiveness from 3 Mountains and especially from Jon-Marc and Paul.
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Jon-Marc was personable, professional, and came to the job thoroughly prepared. He clearly communicated the what and why of what he did to resolve the issue and was exceptionally patient in answering all my questions. The work was done quickly but thoroughly. I am totally satisfied with the service provided by Jon-Marc - both the quality of work and his great attitude!
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Jon-Marc came to our home with good humor and the skill to quickly fix our kitchen faucet. He explained our options, likely scenarios, and probable causes to our problem. He was happy to describe the repair and cheerfully answered all questions. I wouldn’t hesitate to call 3 Mountain Plumbing again.
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