Matt T.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Gene's Refrigeration has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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I'm very pleased with the the service. Matt was very knowledgeable, precise and efficient. (See More)
2/26/2019 |
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Matt has been our technician for several years. He is always extremely professional, informative regarding the services provided during the service calls, and courteus especially when having to explain the remedy for any esisting problem. We really do appreciate having such a reliable and skilled technician. Matt is top-notch! (See More)
2/03/2019 |
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Woke up to a cold house this morning, 8 deg outside. Checked a few things then called Gene’s. Got a quick call back and Matt promptly arrived about an hour later. Matt methodically checked things out and explained what he was looking for and what he found as he went through the process. Great fast professional service at at reasonable price. (See More)
1/22/2019 |
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Matt did a great job identifying the problem with our thermostat and furnace. He explained what he was doing and what things he was looking for as he was going along. We're grateful as it will be in the negative temperatures tonight and we will be warm!! Matt is an extremely nice guy we would recommend to anyone looking for help with furnace issues. (See More)
1/21/2019 |
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Matt was courteous, professional and thorough. Really appreciated that he explained everything that he was doing during the inspection. (See More)
12/13/2018 |
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Matt was early, didn't waste any time, very friendly, efficient and easy to work with. (See More)
6/13/2018 |
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Matt was early, didn't waste any time, very friendly, efficient and easy to work with. (See More)
6/13/2018 |
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Friendly, honest. (See More)
6/12/2018 |
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Mark is a real gentleman. Does a very thorough job. We ask for him. Chris is also excellent. (See More)
6/12/2018 |
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Matt T did an excellent job with some routine maintenance of my AC system. (See More)
6/12/2018 |
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I recently had an air conditioner installed by Gene's Refrigeration and found the installers to be courteous, efficient, neat, and well versed in the requirements of the job.They left my residence in better condition then when they arrived. (See More)
6/11/2018 |
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(no comment) (See More)
6/10/2018 |
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I have used this company 4 times now. Knowledgeable, professional, quick. (See More)
6/10/2018 |
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On time, good communication, very knowledgeable (See More)
5/29/2018 |
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Great service technicion and they covered me quickly in a emergency condition. Highly recommend their 3 year service contract which saved me almost $1000 on my emergency. KUDOS. (See More)
5/24/2018 |
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Quality performance with knowledgeable technician (See More)
5/24/2018 |
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Matt was informative and professional. He was able to identify the problem immediatly He took the time to explain what needed to be done. Thank you so very much Gene's. I definitely recommend this company. Mrs. Lindenmuth (See More)
5/24/2018 |
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Matt , did a great job of serving our a/c unit. (See More)
5/12/2018 |
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Matt stopped out only 2 hours after I called for service, diagnosed the problem, and had my electrical repaired and furnace back up an running in no time. Very knowledgeable and professional. I will be using Genes Refrigeration for any future service needed. (See More)
4/19/2018 |
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Had Matt T come out and do a tune up on my furnace. He was very knowledgeable and polite and got the job done correctly and efficiently. I will be doing more business with gene's in the future not just because of Matt but because of the whole crew. (See More)
3/22/2018 |
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I have dealt with Gene's for my office and my home for a numbers of years and they consistently provide great service. Hard to find in this day and age.
Highly recommend! (See More)
3/15/2018 |
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We are very satisfied with the work they did .They were really helpful with everything we had done. They have our five stars . thank you. (See More)
1/30/2018 |
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Great tech.. answered all our questions.. (See More)
1/30/2018 |
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(no comment) (See More)
11/15/2017 |
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(See More)
10/25/2017 |
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Matt T from Gene's Refrigeration serviced my heat pump unit providing excellent customer service. I would highly recommend his expertise. Matt also educated me about routine maintenance which was important to me. I will not hesitate in contacting Gene's Refrigeration for future needs. In appreciation for meeting my expectations. MLM (See More)
10/24/2017 |
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(See More)
10/14/2017 |
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Everything expected was exceeded by Matt. (See More)
10/12/2017 |
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Matt has been to my home for several years to check the furnace for winter and has always been very pleasant. It is the same for any workers who have come. (See More)
10/11/2017 |
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Thank you Matt for installing my New Thermostat. I'll looking forward to lower gas & electric bills. Matt always delivers excellent customer service. See you in 6 months! (See More)
10/11/2017 |
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Matt has been caring for my furnace and air for a long time on a tune-up basis. He keeps me problem free (See More)
8/26/2017 |
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MATT OF GEN`S REFRIGERATION DID A GREAT JOB, ANSWERED ALL MY QUESTIONS AND EVEN LAUGHED AT A FEW OF MY JOKES. KUDOS. (See More)
8/24/2017 |
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Always a great experience. Whoever comes out is always very professional and friendly. Thats precisely why i use this company. I feel comfortable with their work and fairness. (See More)
8/10/2017 |
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Fantastic service! Fair and honest service every time. They always arrive exactly when they say they will! Friendly and professional! We had Matt T and he do a great job. We wouldn't choose anyone but Genes. (See More)
7/28/2017 |
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Thanks Matt. Very professional. Explained the whole process and timeline (See More)
7/15/2017 |
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Matt seemed very knowledgeable and explained things to me in an understandable fashion. He was very professional and did his work in a men early fashion. (See More)
7/05/2017 |
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Great job, we always ask for Matt to do our service. (See More)
6/29/2017 |
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We've relied on Gene's for many years and have always been satisfied with their knowledge and expertise. Matt Toliver was here earlier this summer to assess and service our Carrier A/C which has some age on it. Matt went about his work efficiently and afterward spoke with us engagingly about the system. We appreciate all the staff who have worked with us to keep us warm in the winter and cool in the steamy summer. Thanks for your great service at a fair price. (See More)
6/28/2017 |
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He called and let me know when he was going to be there and was on time. He was professional, clean and pleasant to be around. He completed the service quickly and thoroughly and was on his way.
He got us up and running and although the system is older he did not try to run it down to do a hard sell for a new system how refreshing.
Thank you
Mike Eady (See More)
6/27/2017 |
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Matt was very professional and friendly. He took the time to explain and make sure I understood what was wrong and what was needed. He was very helpful . Would definitely recommend. (See More)
6/21/2017 |
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Matt and the employee he was training were both friendly and professional regarding the servicing of my a/c. I am always very satisfied with Gene's Refrigeration personnel. Congratulations to Gene's for hiring competent techs-hope you are treating them well-they are a great asset to your business. (See More)
6/18/2017 |
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Matt was very professional. I felt he was honest and had my best interest at heart. I'm sometimes very careful as a woman when dealing with companies. I'm comfortable with both Matt and your company. keep up the good work, and thank you Matt. Barb Drager (See More)
6/16/2017 |
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Matt T was professional, answered all of my questions & was helpful. (See More)
6/15/2017 |
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Never called back when said they would; didn't have basic parts to do repair, quotes for parts extremely overpriced. I waited 4 days for Genes and another company came out the same day I called and made the fix in one hour. I will be filing a report with the BBB. (See More)
6/15/2017 |
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We have been using this company since 1977, and have never been disappointed with the pricing or level of precessional service. Unlike many companies who will sell anything, their mechanics will quickly tell you "nope, your unit is good and does not need replacing." I recommend them without reservation.
Update: we are still using their service in 2017. (See More)
6/15/2017 |
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Great Service and always on time. Thank you! (See More)
6/15/2017 |
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I've contracted with Gene's for 7 years now. They perform inspections in spring and fall on the HVAC in my home. Always perform a thorough job. Matt T. has been here over the years and I'm very happy when I see that he is my service rep. Very thorough and easy to discuss issues with. (See More)
5/06/2017 |
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Service was prompt and efficient. Phone call to let me know tech was on the way was great. (See More)
4/24/2017 |
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Matt was very professional, answered all my questions, and left the a/c outdoor unit sparkling clean. (See More)
4/13/2017 |
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Matt was very professional, answered all my questions, and left the a/c outdoor unit sparkling clean. (See More)
4/13/2017 |
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Matt is and always has been very efficient and on top of things with my heating and air conditioning units and keeping them running smoothly. He comes with high recommendations from me! (See More)
3/29/2017 |
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Matt T. came out to trouble shoot a problem we had with our furnace - he was polite, informative, helpful, kind, he made us feel as if we were his top priority and he was extremely knowledgeable. We were so impressed with him before he left we asked can we request you all the time? (See More)
2/27/2017 |
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(no comment) (See More)
2/20/2017 |
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Gene's has always been very responsive and always does a great job tuning up and fixing and/or maintaining my HVAC. Thanks Matt !!! (See More)
2/17/2017 |
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Matt has personally taken care of my heating equipment since I purchased it from them - couldn't be happier. Go Matt!!!!! (See More)
1/24/2017 |
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Genes has excellent employees and they are
honest. Matt has always helped us and repaired whatever needed attention. We are happy to part of their family. (See More)
1/12/2017 |
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best service and honest employees!!matt knows his stuff!! We are partial to matt and josh! A couple of good men. (See More)
1/12/2017 |
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Excellent, courteous and knowledgeable service call. Thank you very much! (See More)
1/05/2017 |
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I called Gene's because I had waited for 4 days for a competitor who had previously serviced my system to call me back. Gene's were out the same day I called. Matt T. came out and reviewed my situation and told me exactly what I needed to fix the problem. I was impressed with his knowledge and professionalism. I will certainly keep them in mind the next time I need service. (See More)
12/16/2016 |
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its always a pleasure to have Matt come to service our furnace and air conditioner he does a great job and I enjoy talking to him.
Don Kessler (See More)
12/15/2016 |
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Matt did an excellent job of servicing our furnace and reviewing what he had done. Good customer service. (See More)
12/08/2016 |
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I am very pleased with the service I receive from Gene's. Matthew Tolliver was here yesterday; his service was timely, professional and well done. i have found these qualities to be shared by all the service men. (See More)
12/07/2016 |
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The Field service technician the came to my home was very knowledgeable and took his time to explain working of my furance and AC unit.
Thanks (See More)
12/06/2016 |
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Very professional (See More)
11/13/2016 |
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(no comment) (See More)
11/09/2016 |
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Professional and excellent service! (See More)
10/21/2016 |
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The service is scheduled promptly, the technicians are prompt, and friendly, and good at what they do. (See More)
10/09/2016 |
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Mathew is a very qualified and professional technician. He is very thorough in his work and explain the process with excellent knowledge in his abilities. He is always prompt, courteous and inspires the confidence of his client. We are very pleased with his service. (See More)
9/29/2016 |
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The appointment for a maintence check was easily and quickly arranged around my schedule. Matt provided outstanding service and took the time to answer all my questions. He additionally gave me helpful advice on how to run my unit more efficiently. (See More)
9/28/2016 |
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I have used Gene's to service my furnace and heat pump for years. They are courteous, professional, reasonably priced, and offer great advice. I trust their recommendations. (See More)
9/25/2016 |
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Gene's is a reliable company with very professional employees. They are prompt, polite and responsible to complete work as quoted. They are the first company we call when we have need for heating or cooling maintenance, repair or replacement. (See More)
9/19/2016 |
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I've been a customer of Gene's Refrigeration for many years. Their entire staff is professional, helpful, and kind. (See More)
9/03/2016 |
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I had a positive experience with This business. (See More)
9/01/2016 |
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(no comment) (See More)
8/30/2016 |
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Received the usual excellent service from Gene's. (See More)
8/30/2016 |
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I have an inexpensive service contract with Gene's. It is about $13/month and is money well spent. They reminded me that it was time for my air conditioner check which is included in the contract. They could have waited for me to call and I would have forgotten.
I have used them for years and a couple of years ago purchased a new furnace from them. They told me it would cut my propane usage in half...and it did.
I have gotten quotes from them for my work and they have always been the least expensive with quality parts and professional work.
The techs are always on time and courteous.
I highly recommend Gene's. (See More)
8/20/2016 |
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Matt arrived at the scheduled time and was very polite. He completed the maintenance check and everything was returned to the previous settings when he was finished. When servicing the outside unit he noticed a wasp nest around the corner and told me about it. I had some questions about a future service that will need to be done and he took time to answer them. As always I was very pleased with the service and the technician. (See More)
8/20/2016 |
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Matt did a great job on my air conditioning problem, I was very pleased at how quickly they acted in the middle of this heat wave! I know I couldn't have been the only problem (See More)
8/17/2016 |
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Matt and the whole team at Gene's always provide top notch service! I have used Gene's exclusively for more than 20 years. You can't go wrong with Gene's! (See More)
8/03/2016 |
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We have dealt with Gene s Refrigeration for over 20 years. Always very knowledgeable, professional and friendly. Excellent service. (See More)
7/29/2016 |
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I have been with Gene's Refrigeration since 1995, they have all ways been easy to work with and polite. (See More)
7/26/2016 |
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i'm very satisfied with the knowledge and professionalism of the technicians of gene refrigeration and find the extremely polite and friendly .I will without any reservation recommend the to my friends and neighbors . Very high caliber people. (See More)
7/19/2016 |
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Matt was professional, courteous, and thorough in performing maintenance on my air conditioner. I would recommend him to anyone. (See More)
7/01/2016 |
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(no comment) (See More)
6/29/2016 |
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The folks at Gene's are thoughtful, professional, and efficient. I trust them to not oversell to me, and they are very informative. Corey, Josh, and Matt have all provided excellent and prompt service for me, and Cassie and office staff are professional and personal and go out of their way in helping me with financing. I really like being on the service maintenance program and highly recommend Gene's Refrigeration team! (See More)
6/28/2016 |
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timely, precise pleasant and knowledgeable (See More)
6/27/2016 |
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We want you to know that your truck Matt was friendly and efficient when he checked our furnace&air constitution.he has been to our home three times and look forward to have him come again Len Lucy decker (See More)
6/15/2016 |
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They have ALWAYS taken excellent care of me and my heating and air conditioning. Matt us a terrific young man, and has never failed to do a superior job keeping everything running smoothly. Highly reccomend him, as he is part and parcel of Genes Refrigeration (See More)
6/15/2016 |
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Still waiting for a reply. and this after 4 phone requests!!! (See More)
6/13/2016 |
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Matt was out at our house for our quarterly preventative maintenance review. As always, Matt was very friendly, professional, and efficient. We appreciate his attention to detail, and confident we're in good hands. Thank you. (See More)
6/11/2016 |
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We were very pleased with the work that Gene's Refrigeration did for us. My husband and I were expecting to have to replace our very old AC unit. But Matt T, the repair man showed up on time, replaced a few wires and like magic it was running again. No problems and he was only at the house for an hour or less. He was very friendly and professional. Thanks! (See More)
6/10/2016 |
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Exemplary service, qualified, knowledgable and friendly technicians, I've used them for years.
Very easy to obtain an appointment in a timely manner.
They're my definite "go to" company. (See More)
6/05/2016 |
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All the years I have been with them they have never let me down!! (See More)
5/28/2016 |
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I've been a customer of Gene's Refrigeration for many years. Their entire staff is professional, helpful, and kind. (See More)
4/30/2016 |
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Matt from Gene's Refrigeration was very efficient, courteous and friendly. We have always been pleased with Gene's Refrigeration (See More)
4/28/2016 |
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