Cody C.
Field Service
* Total number of reviews and star-ratings are based on
data collected during the time period Gene's Refrigeration has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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I would give them 0 stars if possible. So far as we can recreate we have had a Plummer out to our house 8-9 times. We still are not finished, still have non potable water, our home smells like a sewage plant for the last 2 weeks. We originally called for a plumber to fix a slow draining kitchen sink, that took the plumber 3 times to our house to fix. We had a dripping faucet in our bathroom and garage. We also needed a new water heater. The water heater was installed by Shane on 6-5-20, do not let this technician into your home, he left an inch or standing black sludge water in our basement we had to clean. We called to complain, no one returned our call. That night we still had no hot water. Cody, the only plumber we now allow to our home, came and reset our thermometer. In the morning the water We had only lukewarm water at best. Cody came and reset the thermometer again. He came later in the week to fix our 2 remaking dripping faucets. We still have a drip behind our wood burning stove that hasn’t been fixed.
Jump ahead to 26 July, I became very ill with nausea and diarrhea. The next night my mom went to run a bath and the water came out black/gray looking, gritty with black particles, and smelling like sewage. The next morning we called Gene’s again. They sent who We believe was Shane out again, right away. He told us that our well had gone bad, that WE needed to call a well company, that it needed to be chlorinated, then call Calligan to recalibrate our water softener, then call Genes back to have our system flushed. We called Depews. Fred Depew told us that it was our hot water heater, that we needed a new anode rod. We called Genes back AGAIN, they sent Cody. Cody said yes, it needed a new anode rod, they would order it, should be in in a day or 2. We have now called everyday since Wednesday, 5 Aug. We still have water that is unusable. Tomorrow it is 2 weeks. Our home smells like a sewer, the water is unusable. We are told the new rod will be in the next day. Then we hear nothing, call them at 3:30 to be told the same thing. Supposedly it will be in tomorrow morning, I hold out little hope. I have asked to speak with a manager. I was told that they would let one know in the morning what is going on. As this is not the first time we’ve asked to speak to a manager, I’m Not holding my breath on that either. The service we have recieved from Gene’s is so bad, I don’t even know what to say about it. If our new water heater was not under guarantee through them we would be going elsewhere. By the way, Shane left us no book or paperwork on our new water heater, had to call Genes to find out about the guarantee, too. Go elsewhere if you want usable potable water. (See More)
8/10/2020 |
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We just bought a house and sold a house and Cody helped us with pluming projects in both.. He did a great job. He also took the time to put drop cloths on the floors which I really appreciated. I highly recommend him. (See More)
2/10/2019 |
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Prompt, effective, and helpful. Answered all my questions along the way, and even provided advice on some plumbing questions unrelated to this job. Very happy with service! (See More)
1/15/2019 |
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Had work performed by Cody and Tracy. They were knowledgeable, efficient, and courteous. We are very pleased with the service and the job they did. They are an asset to your company. The office staff is also very courteous and helpful. We would highly recommend your company and will not hesitate to call you in the future should the need arise. (See More)
7/19/2018 |
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Cody did a great job in quickly discovering and fixing our problem with the outside faucet. He is very pleasant to work with. (See More)
6/13/2018 |
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Great job as always!! (See More)
6/11/2018 |
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Cody inspected the system and concluded that the backup needed replacement parts. They are on order. (See More)
5/01/2018 |
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cody was great on time and fixed the problem (See More)
3/27/2018 |
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We have always been completely satisfied with Gene's. Over the years they installed our furnace, hot water heater and most recently did some plumbing work. (See More)
1/19/2018 |
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(See More)
1/18/2018 |
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Cody and his partner did a great job ! They were fast and professional , I highly recommend Gene's . Pleasant experience . (See More)
10/26/2017 |
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We are very happy with the quick and efficient service with received from Gene's. (See More)
6/15/2017 |
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Cody,was a pleasure to have in my house.he was a professional from the moment he started his work till he was done. I would recommend him and your company to all I know.GREAT SERVICE,GREAT COMPANY.Thank you Victor Kane (See More)
5/11/2017 |
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Cody did a great job installing the pressure regulator needed for our water supply. WE have never had a bad service tech in our home. (See More)
4/26/2017 |
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The guys always do a great job and are able to answer all of my questions. I really like the same-day service. (See More)
3/28/2017 |
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They are the best. I wouldn't call anyone else...very responsive and I appreciate their help with all plumbing concerns. Been using them for years. (See More)
3/17/2017 |
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Cody did a good job servicing my hot water tank. I would recommend Cody again. (See More)
3/15/2017 |
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We have consistently had excellent service from Gene's. They are prompt and their technicians (Cody C.) are very good in completing their work. I would recommend them anytime to anyone who wants a job done correctly - EXCEPT they keep wanting us to review them - after we already have! (See More)
2/18/2017 |
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Even though I was in and out as Cody and Steve worked very professionally. Also kept together professionally even though it was cooler inside than out due to gas shut off, which they found out where the leak was coming from. Very appreciated. Although I forgot tip in my back pack. (From which I'll make a trip to deliver) From This Moment forward I will always use you guys as my plumbers.
Thanks again
Myke (See More)
1/25/2017 |
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Excellent technician. Well informed and answered questions to my satisfaction. Would prefer if he could visit with us every time we need maintenance update. (See More)
1/23/2017 |
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Excellent Service! I have been a customer for seven years and have used Gene's for a variety of services.. It feels good to have a business I can rely on. (See More)
12/16/2016 |
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Cody showed up after a PEX plumbing manifold inlet failed and flooded all three floors of our house. He quickly identified the issue after hours and working all day before coming out. He fixed the issue the next day. He also went around the house with me and helped me find other issues to help prevent another flooding issue. He also talked with my home warranty adjuster for the quote. (See More)
12/02/2016 |
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Cody has always been an excellent service provider and I would definitely recommend him. Cannot say enough good things about is service. (See More)
11/27/2016 |
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Cody was excellent he came in got the job done very nice young man (See More)
10/09/2016 |
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Cody did a great job and was friendly as always. (See More)
9/15/2016 |
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I cannot say enough good things about Cody. Has always found our problem and fixed it to our satisfaction. I would highly recommend him to anyone in need of a plumber and genuinely nice person. (See More)
9/14/2016 |
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We recently had Genes Refrigeration come to our home to replace a leak in our utility room sink and install a new faucet and as usual received great service. Genes has been our choice for service for several years and we have always had quick and excellent service. (See More)
9/13/2016 |
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Cody did a professional job in an efficient timely manner. He was polite and concerned that were satisfied with the service he provided. Thank you Cody! (See More)
9/07/2016 |
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Excellent job (See More)
7/26/2016 |
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The plumber Cody was efficient and knowledgeable. He came in did the job and cleaned up after. (See More)
7/13/2016 |
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This company has always given me great service no matter what the problem was. The staff is excellent. (See More)
7/12/2016 |
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cody did a great job. fast and efficient (See More)
7/09/2016 |
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very in the know and polite (See More)
6/23/2016 |
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Timely, explained what he was doing and left follow on instructions. God experience. (See More)
6/09/2016 |
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Always have a great experience with your people. Cody helped me out greatly when my washer & dryer were being installed. Technician for company delivering the appliances broke the handle on the hot water faucet. Genes sent Cody right out so I could put the water back on in my home. Cody said he would try to find a new handle for me when he got back to the office. I am waiting for that!! Know he will find one for me. Thanks for being there for me when I need you! (See More)
6/07/2016 |
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(no comment) (See More)
6/05/2016 |
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Cody C has been here before and he is excellent. He is courteous, thorough, and cleans up after this job. I am always glad to see him come when we need service. Sandra and Donald Homan (See More)
5/27/2016 |
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