600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Awesome service, prompt, terrific problem-solving and quick resolution to all issues! 06/06/16 |
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Great service....Thank you... Amanda E., Paula M., Matt R. 06/05/16 |
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Mike M and Mike D completed a big furnace, AC and water heater installation job flawlessly. Both were very professional and courteous. Extremely happy with on-time project completion. Mike M. 06/05/16 |
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I had scheduled an AC checkup approximately six weeks in advance. Aiello’s notified me the night prior that they were unable to make the appointment – but not before I drove 8 hours from Pennsylvania to be present for the inspection the following day. However, Aiello did send its plumbing and electrical service reps (unsolicited and unannounced) the following day. As a result of not wanting to inconvenience these gentlemen, I had to alter my schedule to accommodate their visit. Overall, very disappointed with this company’s ability to coordinate customer support. I have canceled my service contract. Amanda E., Katie M., Carmelo M., Tim M. 06/03/16 |
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I would not recommend Aiello’s to my worst enemy. I had scheduled an AC checkup approximately six weeks in advance. Aiello’s notified me the night prior that they were unable to make the appointment – but not before I drove 8 hours from Pennsylvania to be present for the inspection the following day. However, Aiello did send its plumbing and electrical service reps (unsolicited and unannounced) the following day. As a result of not wanting to inconvenience these gentlemen, I had to alter my schedule to accommodate their visit. Overall, very disappointed with this company’s ability to coordinate customer support. I have canceled my service contract. Amanda E., Katie M., Carmelo M., Tim M. 06/03/16 |
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My friend recommended me the home energy audit from Aiello. Ross and Mike came to my house at 8am and left at 4:30pm. You can imagine how much work they did. They checked the gas leak, all the air leaks and they filled all the gaps and leaks.
Ross and Mike are very patient and knowledgeable with all my questions. And also their feedback are very honest. I got free LED light bulbs. For $99, I can't imagine receiving such awesome service.
They did recommend light bulbs, service plan and wifi thermostat to me. But I never felt pushed to buy anything.
Definitely will recommend my friends to have the service. I highly appreciate Ross and Mike's fine work. Ross S. 06/01/16 |
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One never gets used to the challenges of owning an old home. As I was trying to fix a running toilet I found that the pipe from the wall to the toilet was leaking and the toilet was actually not repairable. How can things my age (66) fall apart so easily? Anyway, I called Aiello on a Sunday. They booked me quickly for Monday morning and replaced the old pipe and installed a new super-fancy toilet. I thought it was pretty extravagant until I started using it and realized that it was indeed well worth the money. You never regret spending money for quality products and good service! Kevin A., Ken B., Amanda E. 06/01/16 |
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Great job! 06/01/16 |
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Matt was fantastic! We are already additional work with Aiello. What a find, thanks to your advertising! 06/01/16 |
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Fantastic service by Matt!
Aiello is now in my Rolodex. Matt M. 06/01/16 |
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Matt was very professional and knowledgeable.
Matt advised of items to look out for to prevent problems
and provided maintenance tips. Matt M. 05/31/16 |
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My 1st experience with Aiello was very good, your technician Pete was very professional and he explained a few options to me relating to my Hot Water Heater. Due to the age (14 years) and condition and corrosion it was best to replace the whole WH. Pete arrived at 9am and was completed by noon. We had hot water by 1:30 and were able to use the showers again
I would definitely recommend your company to friends and neighbors. You are actually coming out to look at my AC this week as well 05/31/16 |
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Craig was very professional and answered all my questions during my service. He even accommodated a last minute request and brought plumbing product even though I was scheduled for a ac service. Thank you. Kevin A., Craig N. 05/29/16 |
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The technician was very knowledgeable and personable. He pointed out the probable causes of our problem as well as potential solutions. He kept us informed at each step of the process. Excellent results. We would not hesitate to recommend his services to others. 05/29/16 |
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My technician Stephen S. and his associate Bill L. did a fantastic job servicing my air conditioning system. Explained what they were going to do in great detail and kept me informed of their progress. Bill then washed the outside unit and cleaned it up for the summer and posted the date the service was preformed on my unit in the basement. Once complete Stephen advised me of a web site to buy filters that are a cheaper than buying in a local store. Overall, I was very satisfied. Stephen S. 05/28/16 |
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The service that I received was awesome. The team arrived ahead of time and was very thorough with all their work and the way they carefully explained everything before, during and after finishing the project.
They were neat and was careful not mess up the house, they wear protective booties over their shoes while in the house. I was so impressed with their work that recommended my mother to also to utilize them.
You were a God sent
Thank you .
John W. Jesse T. 05/26/16 |
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(no comment) Tom S. 05/25/16 |
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Stacy C******** was at our home last week to assist with a kitchen faucet problem, as well as a master bath faucet problem, and resolved both quickly and efficiently. Stacy was professional, proactive, and had a great attitude. I didn't know that you could request specific service techs, but now that I do I will certainly request Stacy in the future. He provided superior service -- the best that we've received to date from this company! Stacy C. 05/25/16 |
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Ross and Joe performed an energy review of my home on May 24, 2016. They arrived on time, were extremely careful and courteous and engaging. They explained everything they were going to do, asked appropriate questions and completed their work as anticipated. They replaced older type light bulbs, pressure tested the house for air leaks, caulked fireplaces that had air leakage, repaired problem areas in basement, including crawlspace and sealed air leakage into attic area. We have been very happy with the service from Aiello employees over many years, but Ross and Joe are two of the best. Orian L., Ross S. 05/24/16 |
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After receiving a recommendation for Mike R. I decided to call the company. I was impressed how quickly the answering service took my information and scheduled a time slot for the next day between 12-4. To my surprise, I was called around 10:30 by Amanda telling me that Mike was on his way and would be earlier than anticipated, making sure that was ok. I couldn't have been happier. She was very professional with great customer service skills. Mike showed up with a trainee and quickly went to work. It wasn't an easy fix, but his knowledge and determination was amazing. He did the job with patience, and I will certainly recommend him and the company to others. Thank you Aiello! Amanda E., Michael R. 05/24/16 |
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I have had a 20 year working relationship with Aiello Home Services and during the span have experienced nothing shy of complete satisfaction across the board. For those who put price over everything else, you will receive what you pay for. Aiello offers prompt courteous service, highly skilled techs and all importantly peace of mind to build its reputation on. Aiello puts its customer base first and clearly makes all whom are serviced feel valued as well as satisfied with each interaction. Props to Mike Jezouit, Tim Lynch and the entire organization whose business standards are second to none.
Frank Fuchs
Windsor, CT 05/24/16 |
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Stephen S*** **. was prompt, professional and thorough. He did everything that he said he would do. Stephen S. 05/23/16 |
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My recent service experience with Aiello Home Services was top notch and this has been the norm throughout all of my interactions with the company over the past 20 years. Aiello is an outstanding example of what a finely tuned business is all about when it comes to giving its customers peace of mind and commitment with a sense of urgency. This particular experience involved an annual tune up of our comfort system. Kevin was easy to work with in getting the appointment scheduled and very professional in the process. Amanda reached out to me by phone to let me know when Ken, the technician would be arriving to begin the tune up. As Ken conducted his business he was very detailed in the explanation of all findings while installing filters that I had purchased in advance of the visit. As is customary he offered some tips and advice in a few areas to enhance the operating efficiency of the comfort system. He also made me aware of some of the valuable offers that Aiello has available to its customers. Collectively Kevin, Amanda and Ken proved that they are superb ambassadors for Aiello Home Services and provided me with the feeling of confidence that only a good business partner can execute flawlessly.
Frank Fuchs
Windsor, CT Kevin A., Ken B., Amanda E. 05/23/16 |
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Mike did an excellent job Mike D., Amanda E., Paula M., Stephen S. 05/22/16 |
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You are welcome to our home anytime! 05/22/16 |
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In a world that has lost it's manners and politeness it is refreshing to come across wonderful customer service. Mike did an amazing job...answered our questions and made sure we were all set before leaving. He provided us quality work and we highly recommend him. Thank you Mike! Mike D. 05/22/16 |
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Matt Mulcahy extremely professional and courteous. He explained how he will fix our kitchen faucet and
everything works satisfactory. He offered tips for other items which we appreciate very much. We've used Aiello in the past and will continue to do so.
Our thanks also to Frank! 05/21/16 |
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Matt Mulcahy arrived on time and was extremely professional and helpful during his visit ... the problem was fixed and my wife and I are pleased with his job performance and some very welcome tips he gave us.
We've used Aiello in the past and are well pleased with the work and on-time arrivals to our home. Thanks Matt
& Frank!
Bob & Marian Boucher Matt M. 05/21/16 |
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Service technicians Stephen S and Bill L. ( in training) were very professional, courteous and explained everything they were doing. Both are exemplary employees and Aiello should continue to strive towards retaining and nurturing them in the future. Their honesty, service and skills to Aiello's customers is a benefit to the company and most of all the customer. Stephen S. 05/21/16 |
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Clay Countryman serviced my air conditioning system today and he was wonderful. I had a problem for which Clay carefully and very clearly laid out my options. The work was completed in the same visit and all appears well. I really appreciated his knowledge and kindness. Thank you, Clay! Clay C. 05/20/16 |
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Ross S. performed an energy audit for us today. He was extremely knowledgeable and helpful. He took the time to explain everything in detail and made the experience as pleasant as possible. Aiello is lucky to have such a great employee. Ross S. 05/20/16 |
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Mike and Chris were about 10 minutes late due to traffic. We got a call from the office telling us that they were going to be a late and why. I don't think that I have ever gotten a call because someone was going to be 10 minutes late. Great service! Thank you. 05/20/16 |
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A bit pricey for those of us on a fixed income, but the work was very good and probably worth the cost. 05/19/16 |
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My 1st experience with Aiello was great, they were professional on the phone when scheduling an appointment at 11am - 3pm. They also asked if there was an earlier time could they call. Of course I said yes since we didn't have any hot water. I was contacted in the morning around 8:30am and said that they could have a technician there by 9am. When Pete arrived at my home he was very professional and introduced himself and shook my hand. I then brought him down to the basement. After troubleshooting the water heater, it was determined that it need to be replaced after 14 years. Pete called into the office and arranged for the equipment to be delivered while he went ahead and drained the WH. I left him alone at that point. When I checked on him around noon he was just finishing up and by 1:30pm we had hot showers! Awesome experience and would definitely use and recommend them again Kevin A., Peter C., Brittany G. 05/19/16 |
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I just had Aiello come out to install a new AC and furnace unit. Mike and Chris did a great job. They were hear on time, professional, and really nice. They got everything installed, checked, tested and then went through and showed us what was done and how everything works. They left the work space very organized and clean. I hope that I don't have to buy a new AC/Furnace anytime soon, but if I did I would like to have Mike and Chris do the install again. Mike M. 05/19/16 |
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Tom was very helpful and very informative and reviewed everything he was doing and answered all my questions. Tom S. 05/18/16 |
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Staff was friendly and responsive. Same day service. Mike was knowledgeable and quick. Problem solved at a reasonable price. I recommend them. Mike D., Amanda E., Paula M. 05/17/16 |
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Quality work. Very professional. Stephen S. 05/16/16 |
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Phil J**** *hecked out our air condition system and explained to us in detail that the system was in very good conditiion. He was very friendly and answered our questions in a professional manner. I have been doing business with Aiello Home Services for many years, and have always been satisfied. Phil J. 05/14/16 |
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Tom arrived at my house on time. He was courteous, friendly, and knowledgeable. He told me of some routine maintenance things I should be doing to keep my cooling system working efficiently. He informed me of additional services and systems that might be of interest and value to me but he was not overly aggressive or pushy. I would welcome Tom back into my home again in the future should I need service on my cooling system. Tom S. 05/14/16 |
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Mike and Dan arrived within the time widow, worked efficiently, were neat and clean and worked quickly. Equally important, they were friendly, a pleasure to have in our home and respectful of out needs . Before the work began, we were made aware of the scope and cost of the water heater replacement. As they progressed every effort was made to keep us informed as to what they were doing and why. All in all it was a very positive experience, thanks to Mike and Dan. Amanda E., Paula M., Michael R. 05/13/16 |
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Clay C. is an excellent service technician. He explained each step in the process, he quickly diagnosed the problem with my HVAC system and demonstrated how knowledgeable he is. Clay C. 05/13/16 |
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For our annual service for our System 2000 hearing unit, we were lucky to get Ken Britt. Ken is conscientious, professional and thorough in his work. He was clear and helpful in explaining what he did and why, neat and considerate in cleaning up after he completed his job. Our unit hasn't run this well or this efficiently since we purchased it 5 years ago! Aiello is lucky as well to have such a competent and committed service representative! Ken B. 05/12/16 |
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Technicians did a wonderful job! Explained everything & cleaned up after themselves. Jeff G. 05/11/16 |
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Great experience did the job quickly cleaned up great all around now I will have them service my A/C Karlene D., Amanda E., Michael R. 05/11/16 |
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Mark Murillo did a superb job of checking my a/c. He was very professional and throrough, answers all of my questions, and provided excellent information regarding maintenance and repair. He was patient and cordial. Mark M. 05/10/16 |
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Service Specialist Mike M installed a two-zone ductless mini-split at my home. There were some challenges associated with the installation and Mike kept me informed of my options and status of the installation. Overall, I was very impressed with both the technical capabilities of Mike and his team, in addition to Mike's customer customer focus during this challenging installation. Mike M. 05/10/16 |
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Excellent, timely service and product, although somewhat pricey. Matthew did a great job, with no fuss or mess and completed the job quickly and efficiently. Orian L., Matt M. 05/06/16 |
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Very thorough and knowledgable. Took the time to explain things well. Courteous and helpful. Tom S. 05/06/16 |
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We had a technician come to do the annual systems check for our air conditioning. Everything went fine. Aiello technicians are always prompt, courteous, and knowledgeable. He talked to me after his inspection of the system and explained what he had done and gave me some tips for the future. Aiello may be more expensive than some other companies, but they are reliable and do quality work. It's worth it to us. Ray D., Paula M. 05/06/16 |
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