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Steve A.
Management
* Total number of reviews and star-ratings are based on
data collected during the time period Action Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
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Called 1st week of May to schedule a pre-season AC tune up. The soonest they put me on the schedule was a month later in June. The 12-3 p.m. service window came and went and around 5 pm they called and said they didn't have time for the scheduled service and to reschedule for a later date. Two weeks later, the 2nd 12-3 p.m. service window came and went that they had committed to sending a tech out. It's the end of the business day, and still no calls to reschedule for a 3rd attempt for a simple AC tune up. I'm done waiting for a lame company that cannot follow thru on promised deliverables. Why would I ever call back and try to schedule a simple tune up, just for more lame excuses? (See More)
6/17/2022 |
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I had a shower valve that was not letting the hot water come through. The first Action Plumber who came out replaced a balancing flow cartridge and then neither cold nor hot worked. We had already paid for the fix, and the plumber wanted to charge 900 for the fix and refund the other portion. We objected and they sent out the plumber manager Steve to come out and look at it. He found that the replacement cartridge hadn't been drilled out completely and that was what was causing the flow stoppage. He punched out the issue, fit everything back together, and it was golden. I really really appreciated his follow through and ability to problem solve, turning around a horror inducing nightmare into a really positive experience. (See More)
6/10/2014 |
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