Jake L.
Management
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We have used Action plumbing for at least 10 years. 4 years ago purchased a ac an 95%furnace combo and paid for the extended warranty unit cost over 9800 dollars for a home of 1900 square feet. When we purchased the furnace and AC we were told this covers us for anything that happens for the next 10 years and we would have no worries. With the warranty this was to cover all tune ups. However ever time we have a tune up we have the technicians telling us we have to make more repairs. This last time I need to make over 680 dollars in repairs to the AC unit that we have only used for 3 summers. When I called to ask why we were being charged I was told to talk to the technician. The technician told me to talk to the office. And the office referred me to talk to a supervisor. And took him 24 hours to get back to me. Jake was extremely rude and threatening about us needing to get the repairs or we would not have a warranty on the AC or furnace unit. I asked him to talk to my husband so he could explain it to him, where he told me that he would call. But he could completely guarantee that at 100% that if I do not get the 700 service done that I would have no warranty on my furnace and AC units and talking to him would change nothing. How extremely rude this was to say. Jake I wanted you to talk to him cause I do not understand these things. Why pay for an extended warranty if they are not going to explain that every 4 years I am going to put out another 700 dollars. Your customer service has been extremely poor, and your responses have been very rude. If I could get a refund on the expensive warranty I would as I wish I could have a different company coming to do the tune ups. I am afraid to have you technicians coming to the house with more out of pocket costs on a warranty that does not cover us they way we were told it would. Buyer beware. Action just wants the sales, is rude, and does not stand behind what they promise you read your contracts very carefully. (See More)
4/15/2021 |
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PLEASE READ!
I called Action to auger my sewer line and clear two bathroom sinks that were slow draining. I was told it would be $60.00 for the service call but that would be deducted form any work they ended up doing! We were charged $620 for the services and still have one sink that isn't draining. While the service tech was here he also told us that there was a layer of sludge in our main line and tried to talk us into having the main sewer line hydro jetted and said if we didn't do it the drain could clog again as soon as tomorrow. He then quoted us an additional $1600 to have that done, and said that price was after he waived the $350 for the augering he had just done. He also said he only charged us to snake one sink (so it was $270 to have one sink snaked?). I told him I needed to think about the Hydro Jetting due to the price seeming way out of line. After the fact, I spoke to a plumber with Diamond Plumbing to see what they would charge and they told me to Hydro Blast our main sewer line would be between 500.00 and 700.00 depending on how hard it was to access our main sewer line clean out. (not 1600.00) and I was way over charged for the work Action did. I called Action later to speak with a manager and only got the run around. Was told that there wouldn't be a manager around for a week. Out of curiosity I called Action anonymously later to ask pricing for hydro jetting, and was told it would be around $600. "Oddly" the person who quoted me that price had the exact same name as the technician who serviced my house (Brent). We feel like we were lied to and taken advantage of by this company, and now we can't get anyone to even call us back to take our complaint. Do yourself a favor and call someone else! $620 later and we still have one non-functioning sink. Brent also said that he wouldn't guarantee the auger (roto rooting) service because we couldn't afford $1600+ to power wash the line! He wasn't even here for 2 hours!! (Over $300 an hour for very basic plumbing.. augering and snaking?!) (See More)
9/04/2020 |
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