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By Raelene M. on 11/13/19
Kevin is awesome! A real pleasure doing business with him. He IS the reason we hired Western Heating & Cooling.

By Raelene M. on 11/13/19
Kevin is awesome to work with. He responds in a timely and professional manor. I would recommend him for any job. Thanks Kevin, you are a credit to this business.

By J S. on 10/26/19
Travis installed a new furnace in our basement. I was impressed with the quality and concern for proper installation. A few years back, we finished off our basement which involved putting up sheet rock to enclose the rooms. Before that, the furnace had the whole...
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Travis installed a new furnace in our basement. I was impressed with the quality and concern for proper installation. A few years back, we finished off our basement which involved putting up sheet rock to enclose the rooms. Before that, the furnace had the whole basement of air to draw from. Travis realized that the furnace now was not getting all the air it needed for proper combustion. So he added a pipe to bring more air into the furnace. This was not on the work order, but proper installation was more important. I appreciate his hard work alongside his partner Jeremy's hard work to get the job done well. Thank you, Travis.
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By J S. on 10/26/19
Jeremy installed a new air conditioner and helped with the furnace install. He did a great job. He worked hard all day to get the job done. He was easy to talk to and willing to answer all questions. Thank you, Jeremy.

By Pat B. on 10/21/19
very professional employees

By greg g. on 10/20/19
WH gives the type of service you deserve. They did a lot of work for me from service calls to installing dual zone heating and a humidifier system. They always stayed until the job was complete and everything working properly and cleaned up. Todd is a great technic...
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WH gives the type of service you deserve. They did a lot of work for me from service calls to installing dual zone heating and a humidifier system. They always stayed until the job was complete and everything working properly and cleaned up. Todd is a great technician I will always trust to be in my home.
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By Pat B. on 10/20/19
John came to our house to complete installation and start up of our patio heater on a Saturday, Oct. 19 despite it being a day off. He did a great job and the heater is doing a great job. Thanks John

By Sherri B. on 10/14/19
If one needs a furnace or air repaired or a new units installed, select Western. Our furnace was toast and Sam, Brandan, James, Jake and staff at all levels made getting a new unit in a difficult location seem easy.

By Sherri B. on 10/14/19
We are very pleased with our new furnace and air! Sam designed around a complicated install and the installation crew, Brandan, James and Jake, were professional, easy to have around and they did an excellent job. Thanks to all at Western. Job well done!

By Carol H. on 10/07/19
Bob Carton did a great job of getting my heat back on. I have always had good service from Western Heating

By Glenn A. on 10/02/19
Todd was very knowledgeable and professional. Explaining everything in detail. I hope he is available for our next service.

By Tom K. on 09/24/19
Sam first came to us to evaluate our problem with second floor temperature control with a single HVAC system. He gathered resources and they came up with a system that works very well. After installation, we were not happy with the noise level in the return air d...
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Sam first came to us to evaluate our problem with second floor temperature control with a single HVAC system. He gathered resources and they came up with a system that works very well. After installation, we were not happy with the noise level in the return air duct (Western did not install this duct). Sam supported Kevin in helping us define a solution. He even came out with the installers to make sure they understood the plan, and he called a few days later to make sure we were happy with the result. Thanks Sam
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By Tom K. on 09/24/19
Kevin sold us an Infinity system last year. We have been very pleased with the system's performance. Unfortunately, we were not happy with the noise level and a whine in the main return air duct that was in the house before the new installation. Kevin kept worki...
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Kevin sold us an Infinity system last year. We have been very pleased with the system's performance. Unfortunately, we were not happy with the noise level and a whine in the main return air duct that was in the house before the new installation. Kevin kept working with us to try different actions to get the noises to acceptable levels. After several trys we have achieved a very good noise level. We really appreciate Kevin's commitment to make us totally satisfied even with parts of the system Western did not install.
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By Dan on 09/17/19
Chris S. performed a "Blue Ribbon" Service today. He was very willing to answer our questions in detail as well as explaining what he was doing and how the system worked. The unit is now ready to pass a "white glove inspection". He was very professional and knowled...
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Chris S. performed a "Blue Ribbon" Service today. He was very willing to answer our questions in detail as well as explaining what he was doing and how the system worked. The unit is now ready to pass a "white glove inspection". He was very professional and knowledgeable. He communicated with us regarding the time he would arrive. Then after his evaluation was completed he left the area cleaned.
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By Jan P. on 09/17/19
Thank you Bob for your thorough and careful furnace service today: EXCELLENT JOB! WE appreciate your caring about our comfort and safety. Thank you: The Petersens -Andy and Jan

By Bruce on 09/06/19
On time, friendly, thorough. Very happy with western, will continue to use them.

By Robbi on 09/06/19
Seems very professional, knowledgeable and friendly. Good service.

By Bob h. on 09/06/19
Seems very knowledgeable friendly. Good service.

By Brandi D. on 08/20/19
Todd was awesome to work with, very thorough and professional. Been with Western Heating and Air for many years and always have a great experience.

By Kathy R. on 08/19/19
You sent over Nick, he was just the nicest person, he did the job, and was very polite. Thank you.
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Select any employee to see all their reviews.

Russ L
Rating:
(32 total reviews)
Chris S
Rating:
(32 total reviews)
Dustin F
Rating:
(20 total reviews)
Bob C
Rating:
(19 total reviews)
Bob R
Rating:
(19 total reviews)
Sam J
Rating:
(19 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and Air - Boise has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Western Heating and Air - Boise. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Kevin A has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
37 total reviews
By Chloe P. on 05/19/18
Kevin and the rest of the team from Western Heating and AC did a great job on the installation of a new furnace, AC, zone control and helping us get set up to utilize the technology. Thanks guys -

By Frank P. on 05/19/18
Kevin and the rest of the team from Western Heating and AC did a great job on the installation of a new furnace, AC, zone control and helping us get set up to utilize the technology. Thanks guys -

By D T. on 05/02/18
Kevin and his and his crew did a AWSOME job

By Shelly C. on 12/07/17
Kevin, Jarod, Dustin & Mike were a pleasure to work with from sales through installation! Always punctual, smooth installation and always cleaned up after the days work. Left the area very clean at end of job. Thanks to them all!

By donald h. on 10/05/17
Western Heating and Air Conditioning is amazing! We had our Furnace just up and quit on us during a cold front when we needed to use it cause it was down into the 30’s at night. When our furnace quit we were stressed and it couldn’t have happened at a worse tim...
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Western Heating and Air Conditioning is amazing! We had our Furnace just up and quit on us during a cold front when we needed to use it cause it was down into the 30’s at night. When our furnace quit we were stressed and it couldn’t have happened at a worse time! We were going through some health Issues as well. I called Western Heating and Air Conditioning as well as some other furnace places first, Western had the cheapest service fee and they were able to come out that same day! When I Spoke with Maria over the phone, she was passionate and kind. She reassured me that they were here for us and would take care of us. She promised that they don’t try and sell anything you don’t actually need. She set up for a service man to come out that day as a matter of fact it was only like an hour and a half and Dusty called and said he was on his way and Maria had explained everything to him. He was very professional and extremely nice!! He came in and got right to work and was very considerate to our needs and our prehistoric furnace was dead and was releasing carbon monoxide into the house. He shut off the gas and called his sales manager Kevin. Dusty assured us that Kevin would give us the cheapest pricing and credit back our service fees since we had to get a new furnace. He also told us that they have some payment plans as well for the furnace, due to my wife and I being on disability and having a fixed income and health issues. Kevin came out the very next morning and just like Dusty said, Kevin was awesome and friendly! He totally hooked us up with a new furnace and great price. He was extremely knowledgeable about the product and pricing and what would be the best for our house and situation. He set everything up and had David come install the new furnace and take the prehistoric one out. David laid out blankets to cover and protect our floors. He did an amazing job of caring for our house and installing. He put in a new Thermostat and carbon monoxide detectors! He was very patient with us as my wife and I aren’t very tech savvy and struggle with all this new age stuff. He showed me how to change the filters, and he showed me how to work the thermostat and checked to make sure we had everything we needed and understood how it all worked and told us to call if we have any questions and they can come back and show us what we need to do or answer questions over the phone. He also gave us another recommendation for cheaper filters and when to replace them. I can’t believe how professional, and commission they were to our needs. They treated us like family and made a horrible stressful situation so easy and stress free!!! Can’t thank all 4 of them enough for being there for us and helping us fix our furnace so we could have heat this winter and many to come! From the kind, compassionate, and reassuring voice on the end of the call all the way to the end with David’s patience and making sure we know how to work this new one! The best experience ever and I will recommend them to anyone and everyone that needs heating or air conditioning service or replacement! Thank you Maria, Dusty, Kevin, and David!!! You 4 people are amazing and really appreciated by this household!!!
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By Stephanie H. on 09/29/17
Western Heating and Air Conditioning is amazing! We had our Furnace just up and quit on us during a cold front when we needed to use it cause it was down into the 30’s at night. When our furnace quit we were stressed and it couldn’t have happened at a worse tim...
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Western Heating and Air Conditioning is amazing! We had our Furnace just up and quit on us during a cold front when we needed to use it cause it was down into the 30’s at night. When our furnace quit we were stressed and it couldn’t have happened at a worse time! We were going through some health Issues as well. I called Western Heating and Air Conditioning as well as some other furnace places first, Western had the cheapest service fee and they were able to come out that same day! When I Spoke with Maria over the phone, she was passionate and kind. She reassured me that they were here for us and would take care of us. She promised that they don’t try and sell anything you don’t actually need. She set up for a service man to come out that day as a matter of fact it was only like an hour and a half and Dusty called and said he was on his way and Maria had explained everything to him. He was very professional and extremely nice!! He came in and got right to work and was very considerate to our needs and our prehistoric furnace was dead and was releasing carbon monoxide into the house. He shut off the gas and called his sales manager Kevin. Dusty assured us that Kevin would give us the cheapest pricing and credit back our service fees since we had to get a new furnace. He also told us that they have some payment plans as well for the furnace, due to my wife and I being on disability and having a fixed income and health issues. Kevin came out the very next morning and just like Dusty said, Kevin was awesome and friendly! He totally hooked us up with a new furnace and great price. He was extremely knowledgeable about the product and pricing and what would be the best for our house and situation. He set everything up and had David come install the new furnace and take the prehistoric one out. David laid out blankets to cover and protect our floors. He did an amazing job of caring for our house and installing. He put in a new Thermostat and carbon monoxide detectors! He was very patient with us as my wife and I aren’t very tech savvy and struggle with all this new age stuff. He showed me how to change the filters, and he showed me how to work the thermostat and checked to make sure we had everything we needed and understood how it all worked and told us to call if we have any questions and they can come back and show us what we need to do or answer questions over the phone. He also gave us another recommendation for cheaper filters and when to replace them. I can’t believe how professional, and commission they were to our needs. They treated us like family and made a horrible stressful situation so easy and stress free!!! Can’t thank all 4 of them enough for being there for us and helping us fix our furnace so we could have heat this winter and many to come! From the kind, compassionate, and reassuring voice on the end of the call all the way to the end with David’s patience and making sure we know how to work this new one! The best experience ever and I will recommend them to anyone and everyone that needs heating or air conditioning service or replacement! Thank you Maria, Dusty, Kevin, and David!!! You 4 people are amazing and really appreciated by this household!!!
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By Bill R. on 08/27/17
Kevin responded to an urgent need and was able to diagnose the problem and offer a viable solution. He was very helpful in our making a decision whether to go forward on buying the property. Thank you Kevin.

By Colleen B. on 08/08/17
Jesse came out with Dustin (or Dusty?) and they did a great job of explaining things, were on time, tidy and friendly. I was not sure which Dustin/Dusty to select on your website--please make sure you let him know I appreciate his 5 star service (I did rate Jesse a...
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Jesse came out with Dustin (or Dusty?) and they did a great job of explaining things, were on time, tidy and friendly. I was not sure which Dustin/Dusty to select on your website--please make sure you let him know I appreciate his 5 star service (I did rate Jesse already). Thank you also to Kevin for coming out to work with us on some issues we had since the installation.
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By Doug C. on 08/03/17
One thing that is invaluable in any service industry is trust. Kevin will do whats right by you every time.

By Talie E. on 08/03/17
KEVIN is a great guy and super knowledgeable, he has been very helpful and a pleasure to deal with.

By Mac W. on 08/02/17
I always refer my friends and family to Kevin Abbott at Western because he's done such a great job for them over the years. Tonight I had an issue with my AC. Kevin came over and took a look and found the simple fix. Had it up and running in no time. I know some ot...
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I always refer my friends and family to Kevin Abbott at Western because he's done such a great job for them over the years. Tonight I had an issue with my AC. Kevin came over and took a look and found the simple fix. Had it up and running in no time. I know some other companies might take a moment like this to upsell to a new unit, even though it wasn't necessary. Kevin and Western have earned my loyalty. The time will come when I need a new AC unit and I already know who I'll call because I know who I trust.
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By Brooke A. on 07/28/17
Kevin took great care of us when looking at our heater this winter. You can tell he's honest, and truly cares about his customers. I'd recommend him to anyone!

By Bret G. on 07/19/17
We have had such great service from Western Heating and Air, Our AC unit went out And they sent a service man and he got ahold of there sales representative Kevin Abbott, he came out that evening and gave us our options, and was able to get us our new unit in time ...
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We have had such great service from Western Heating and Air, Our AC unit went out And they sent a service man and he got ahold of there sales representative Kevin Abbott, he came out that evening and gave us our options, and was able to get us our new unit in time for my family coming from out of town, this is a very busy time for them and Kevin made it happen, the cost was reasonable and Kevin was very professional, friendly! I recommend Western Heating and Air for any of your heating or cooling needs, they are the best and
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By Deborah D. on 02/13/17
Western HVAC was highly recommended to us as I was in the market for new air conditioning units. Kevin came out to discuss with us what are needs were and then came up with a couple of options for us. I had lots of questions along the way and he always was kind and...
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Western HVAC was highly recommended to us as I was in the market for new air conditioning units. Kevin came out to discuss with us what are needs were and then came up with a couple of options for us. I had lots of questions along the way and he always was kind and courteous. Today the team of Jarod, Travis and Jeremy came out to install. First we had them seal up the ducts and then install the two ac units. They were very professional and did a great job with the install and in answering our questions. They left everything clean and tidy! I would highly recommend this company. They represent what all businesses should strive to be. Next I am signing up for their Blue Ribbon Maintenance Program. I know they will take care of us!
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By Jaron S. on 02/13/17
I am very grateful for Kevin at Western Heating and Air and his professional and friendly personality.

By Lynn Charlo W. on 07/26/16
We had Western Heating & Air install a new furnace and water heater today. We were extremely pleased with the service we received. Both Dakota and Mike B were very professional and friendly. They went out of their way to thoroughly explain our new system, as well a...
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We had Western Heating & Air install a new furnace and water heater today. We were extremely pleased with the service we received. Both Dakota and Mike B were very professional and friendly. They went out of their way to thoroughly explain our new system, as well as answering any questions we had. Kevin was also very helpful in guiding us through selecting the furnace to fit our needs and making the process of purchasing easy for us.
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By Craig L. on 06/14/16
Excellent all-around service and communication! I chose Western to replace my failing AC and furnace system. The sales consultation was straight forward and thorough. Kevin walked us through all the ratings, specifications, and options of the different units and di...
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Excellent all-around service and communication! I chose Western to replace my failing AC and furnace system. The sales consultation was straight forward and thorough. Kevin walked us through all the ratings, specifications, and options of the different units and didn’t force us into the most expensive option. The installation team was great! They explained everything they were going to do and the modifications they made to the existing setup to help the efficiency of the system. Kevin stopped by after/during the installation to make sure everything was going as planned. I missed the county inspector but Western gave me a call the next day to help me reschedule the inspection for a later date!
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