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By Joseph S. on 06/17/19
Thanks for the excellent service.

By Joseph S. on 06/17/19
Western, you have a great employee in Todd. He did everything right, first he called to pre-announced his arrival time, then he arrived on time. He put covers over his boots before entering our home and after a brief conversation with us to find out if we were hav...
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Western, you have a great employee in Todd. He did everything right, first he called to pre-announced his arrival time, then he arrived on time. He put covers over his boots before entering our home and after a brief conversation with us to find out if we were having any particular problems with our HVAC system, he went to work. When he was finished, he explain what he did and made sure everything was cleaned up. I feel very satisfied that Todd did an exceptional servicing job on our HVAC system. Todd is a professional!
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By Rebeccan B. on 06/15/19
I called them this morning because we we’re having problems with our AC. They sent a tech out same day to look at it! Nick was the tech who came out and he was very professional and knowledgeable. He was able to tell us what the problem was and promptly fix it an...
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I called them this morning because we we’re having problems with our AC. They sent a tech out same day to look at it! Nick was the tech who came out and he was very professional and knowledgeable. He was able to tell us what the problem was and promptly fix it and got our house cooled down. Will definitely be using them again in the future!
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By Allen S. on 06/15/19
Very prompt on time courteous and well knowledged in their field

By Karen W. on 06/15/19
Jacob was very courteous ~ knowledgeable & explained everything he did. We appreciated that he contacted us before he came and arrived on time ~ which means so much! We would request him again!

By John B. on 06/14/19
We recently bought a home and were having issues with poor air quality and odors from the hvac systems. We contacted Chris from Western Heating and he was very accommodating and knowledgeable. He even sent us information on improving our air quality through install...
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We recently bought a home and were having issues with poor air quality and odors from the hvac systems. We contacted Chris from Western Heating and he was very accommodating and knowledgeable. He even sent us information on improving our air quality through installing different devices like a phenomenal air and the aprilaire system. In the end we worked out a great plan of action. After an on-site evaluation by Scott and Braden (where Scott was awesome and fixed a return line to make it actually functional), we decided to replace the faulty return and all the ducts in the crawl space. I was very impressed with the promptness of the team to schedule it and get on site. Archie and Scott (funny enough it was a different Scott) showed up and quickly got to work, taking good care to keep the mess to a minimum. During this time they found issues with the hvac system that would shock any hvac installer/contractor and sicken most home owners; myself included. They tore out the old system and installed our new one in no time at all. I was very impressed with Archie and Scott’s professionalism and the care they took to improve our air quality and systems efficiency. We had the phenomenal air installed and after only two days the air already feels better and no odors what-so-ever. If anyone is considering a duct remodel, these are your guys for the job and all at a fair price.
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By Kristen C. on 06/14/19
Scott did a great job cleaning our vents. Hardworking and knowledgeable!

By Jaime S. on 06/14/19
by far the best customer service i’ve had!

By Allen S. on 06/14/19
I had Jeremy and Travis out to my house today, replacing the entire system. As a homeowner and someone that has been through similar processes of companies coming over for etc. I will say that this has been some of the best service we have received. After they did ...
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I had Jeremy and Travis out to my house today, replacing the entire system. As a homeowner and someone that has been through similar processes of companies coming over for etc. I will say that this has been some of the best service we have received. After they did everything they walked us through all the steps if anything happens and were very thorough in explaining anything we had questions about. From a customers standpoint I could not have been more pleased.
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By Jenifer S. on 06/14/19
Through years of people slacking on jobs, I could not have been happier or more pleased with my entire service today. Jeremy and Travis were both incredibly respectful, polite, and eagerly willing to answer any questions that we had.

By Jaime S. on 06/14/19
Travis and Jeremy both provided some of the most professional, polite, and very clean service. I could not have been happier with the overall results.

By Tom L. on 06/07/19
.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from ...
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.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from James for a couple of hours...also an highly skilled Technician. We met with Jason from the Sales Devision on Tuesday 6-4-19...Jason spent sufficient time to educate us on our options and the benefits associated with them along with a cost breakdown for each option and guided us to an conclusion that would suit us best. We have been involved with Western Heat and Air and their Blue Ribbon Service for many years and have known for some time that Western Heat & Air puts Customers first, they treat their employees as true assets to the company and the customer benefits enormously....obviously we can’t be more pleased with Western Heat and Air, their very Professional Team and the Products they offer.
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By Tessa M. on 06/06/19
I appreciated the friendly smiles and the thorough run threw about the changes that were made during the installation. And in part fixed certain things to insure there won't be any future issues. Thank you Paul and his team for the excellent work.

By Colleen V. on 06/05/19
We had a great first experience with Western Heating & Air yesterday! Todd, our technician was outstanding, professional, courteous and knowledgeable. The price, quality and time spent servicing our furnace/air conditioner was spot on and I would highly recommend...
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We had a great first experience with Western Heating & Air yesterday! Todd, our technician was outstanding, professional, courteous and knowledgeable. The price, quality and time spent servicing our furnace/air conditioner was spot on and I would highly recommend them to anyone. After a not great experience last year with another company...I was absolutely pleased and will be a customer for a very long time. Thanks Todd!
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By Rholinda C. on 06/03/19
6 days ago They showed up on time and were very professional and didn't try to up sell me on something I didn't need.

By David G. on 05/31/19
No Comment

By Murry O. on 05/31/19
I have off and on been a customer of Western Heating and Cooling for over a decade. They are honest, detail oriented and don't bombard you with sales pitches for service contracts etc... Each service technician I have had over the years has been very good. They tak...
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I have off and on been a customer of Western Heating and Cooling for over a decade. They are honest, detail oriented and don't bombard you with sales pitches for service contracts etc... Each service technician I have had over the years has been very good. They take care of older equipment as thoughtfully as the newer models. Over the years they have saved us money and kept us warm/cool! I really appreciate and trust them.
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By Paul P. on 05/24/19
Dustin presented professionally. He contacted us in advance of arrival and was timely from the standpoint of the time we were scheduled. I don't have knowledge to say whether the work he did was properly performed but we have been very satisfied with his prior perf...
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Dustin presented professionally. He contacted us in advance of arrival and was timely from the standpoint of the time we were scheduled. I don't have knowledge to say whether the work he did was properly performed but we have been very satisfied with his prior performance and with the performance of other techs from Western. Dustin took the time to address the fact that our equipment is aging and possible approaches to replacement. I was impressed that he did not try to hard-sell anything and he actually cautioned us to wait for some of the new high tech equipment to stand the test of time before we looked at buying it.
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By Zephyr T. on 05/20/19
Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came ...
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Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came in my house and put my hose back where he found it. I cannot tell you how much I appreciate that!! It is so frustrating to have to clean up after service workers, and his thoughtfulness is very much appreciated.
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By Michelle T. on 05/20/19
Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came ...
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Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came in my house and put my hose back where he found it. I cannot tell you how much I appreciate that!! It is so frustrating to have to clean up after service workers, and his thoughtfulness is very much appreciated.
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Select any employee to see all their reviews.

Dennis V
Rating:
(12 total reviews)
Lloyd H
Rating:
(10 total reviews)
Paul F
Rating:
(9 total reviews)
Jeremy O
Rating:
(9 total reviews)
Brandan F
Rating:
(7 total reviews)
Scott C
Rating:
(7 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Western Heating and Air - Boise has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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