I had Jeremy and Travis out to my house today, replacing the entire system. As a homeowner and someone that has been through similar processes of companies coming over for etc. I will say that this has been some of the best service we have received. After they did everything they walked us through all the steps if anything happens and were very thorough in explaining anything we had questions about. From a customers standpoint I could not have been more pleased.
(View Less)

.Western Heating and Air and a very professional and highly skilled Technician Archie Corrales and his apprentice Scot arrived on time to install a new AC Unit, 3 days after the original unit failed to operate and could not be revived. The team had assistance from James for a couple of hours...also an highly skilled Technician. We met with Jason from the Sales Devision on Tuesday 6-4-19...Jason spent sufficient time to educate us on our options and the benefits associated with them along with a cost breakdown for each option and guided us to an conclusion that would suit us best. We have been involved with Western Heat and Air and their Blue Ribbon Service for many years and have known for some time that Western Heat & Air puts Customers first, they treat their employees as true assets to the company and the customer benefits enormously....obviously we can’t be more pleased with Western Heat and Air, their very Professional Team and the Products they offer.
(View Less)

We had a great first experience with Western Heating & Air yesterday! Todd, our technician was outstanding, professional, courteous and knowledgeable. The price, quality and time spent servicing our furnace/air conditioner was spot on and I would highly recommend them to anyone. After a not great experience last year with another company...I was absolutely pleased and will be a customer for a very long time. Thanks Todd!
(View Less)

I have off and on been a customer of Western Heating and Cooling for over a decade. They are honest, detail oriented and don't bombard you with sales pitches for service contracts etc... Each service technician I have had over the years has been very good. They take care of older equipment as thoughtfully as the newer models. Over the years they have saved us money and kept us warm/cool! I really appreciate and trust them.
(View Less)

Dustin presented professionally. He contacted us in advance of arrival and was timely from the standpoint of the time we were scheduled. I don't have knowledge to say whether the work he did was properly performed but we have been very satisfied with his prior performance and with the performance of other techs from Western. Dustin took the time to address the fact that our equipment is aging and possible approaches to replacement. I was impressed that he did not try to hard-sell anything and he actually cautioned us to wait for some of the new high tech equipment to stand the test of time before we looked at buying it.
(View Less)

Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came in my house and put my hose back where he found it. I cannot tell you how much I appreciate that!! It is so frustrating to have to clean up after service workers, and his thoughtfulness is very much appreciated.
(View Less)

Todd was great. He explained everything he was doing, and was courteous. He showed me what he was working on and asked permission before using anything around the house, like the hose to flush out a clog in our furnace drain. He used shoe covers EVERY time he came in my house and put my hose back where he found it. I cannot tell you how much I appreciate that!! It is so frustrating to have to clean up after service workers, and his thoughtfulness is very much appreciated.
(View Less)

When I was red tagged and needed a new HVAC, Sam was out the same day to get the ball rolling. He explained everything and was able to get installation for the very next day! Just want to mention that Dustin V was also part of the team but was not listed for review. He was awesome. He was kind, respectful and professional . He gets 5 stars in my book.
(View Less)

We are replacing our HVAC and we spoke with 3 companies, Western Heating and Cooling was one. Paul Farmer was the Project Manager we spoke with. He was great and I would use these guys in a minute if I were to install a Carrier System. He was extremely thorough and precise which I truly appreciated. We chose a different manufacturer but I wanted to give them a positive review. Great company.
(View Less)

I was nervous and didn't know much about HVAC systems. I had already received a couple of quotes from other companies but was left feeling confused and overwhelmed. Paul was very patient as I asked all my questions. He was very knowledgeable and put me at ease. He did a thorough job of checking all my existing systems and duct work prior to making any suggestions. After Paul's visit it was an easy decision to go with Western Heating and Air and I cancelled my other appointments. The installers, Jarod and Mario, were professional and did a great job. They cleaned up the work area and made sure that I didn't have any remaining concerns.
(View Less)