Jose B. has been out to do the routine maintenance on our heating and ac unit that was installed last summer.. On this visit we determined that our other unit needed to be replaced. Jose is very knowledgeable and explained all that would need to be done to replace that unit. He is friendly and professional. It is a pleasure working with him.
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I have used Wally Falke's services for 30 years and have never been disappointed in their workmanship. Whenever they do maintenance they take the time to explain the work that has been done and to answer my questions. Their technicians and office staff have always been respectful and thorough in the work that is done. I would recommend them to anyone who is in need of their services.
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Wally Falke's is our go-to service provider for our central heat and air system. They installed it a decade ago and service it now. In this case, our heat went out and they were swamped, yet Jose came the same day and repaired our problem. Jose was professional, efficient and very nice to us. Yes, he did try to sell us a service contract - in very low pressure, informational terms - at the end of his visit ... and we did something we usually don't do ... we agreed. He made that solid and professional of an argument. Our system is working and Falke's saved us once again. Thanks to Jose and to the office staff for making it happen.
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Three units from different business since 1989; the first two couldn't deliver what they promised and never challenged the outcome to improve their ability. Wally Falke's representative new what the problem was as soon as he inspected our system. We decided a third try couldn't make things any worse, so we went with it. How happy we are that we did; cooling & heating distributes to each room more efficiently making our home a lot more comfortable summer or winter... Gene Bond
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