Jamie was beyond amazing! Arrived on time, called ahead. We needed a easy to program and use thermostat. He told us about each one, and ease of use. Decided on Honeywell. He was done in a matter of minutes! Showed us how to use it, very easy. Very pleasant and professional. I have been a very happy customer for 18 years!!
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not too often I write a second review on a company but its not too often that you find a company with with the values and philosophy that I ran my company with when I was in business. Jose went well above and beyond anything I expected to make sure our families needs were met and we were taken care of. Employees attitudes usually almost always reflect the the tone set by the owners and its very obvious the attitude and values that this companies leadership sets forth in their daily practice. Its really too bad that companies like this are becoming rare as They have made a lifetime customer of me and my friends/ associates.
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Jose was on time and very personable. He took time to diagnose what was going on with our air conditioner and explain it to me. he then laid out my options including some advice on ways i might be able to get through the end of this season with the motor i have, hopefully allowing me to make the repairs when my electric bill is several hundred dollars a month less. Finding a business who takes time to go the extra mile seems to get harder and harder to find. Jose is someone who clearly enjoys both the work he does and his employer- and it shows.
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Pat the technician was on time, polite and efficient. He evaluated the problem with our a/c and the best route to deal with the problem including the cost. I did not experience him as trying to sell us anything we did not need to fix the immediate issue. He is very knowledgeable and explains issues in non technical language. Overall an excellent experience.
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I called three other hvac companies for their "free" second opinion and every single one of them charged "diagnostic fees". I came across Wally's and was able to get an appointment for the very next day with absolutely no hidden fees. Patrick came out to my home, performed a thorough check on our A/C, and provided his detailed and professional opinion. I showed him an estimate from a previous vendor and he noticed almost $1k in unnecessary charges which he explained not only what they were but why they weren't needed. Highly recommend this company for their fast service knowledgeable employees and most importantly, HONEST service. Thank you.
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Our AC broke down now that the temperatures are in the 90’s. Thank God we found Wally Falke’s Heating and Air Conditioning! They sent Perry over, and he got the job done in around 15-20 mins. It was obvious Perry knew what he was doing. I told him the symptoms, and he knew exactly where to go to fix it. We’re very impressed with his professionalism and how knowledgeable he was. I’ll definitley be using him again if the need arises and will definitely recommend him to friends and family! Thanks Perry!
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