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By Jennifer R. on 06/26/20
Each time we've called, we received quick response by phone & quick response for service team to show up. Each time we get clear, understandable language to our problem no runaround. Service team very nice & knowledgeable.

By Virginia S. on 06/25/20
The W.E. Brown is consistently EXCELLENT! Erin is a sweetheart - efficient, congenial and superb on the phone. This time, in my Service Partners call, I had Travis and Alex - both of whom were great! I always feel confident with W.E. Brown that I am getting the ve...
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The W.E. Brown is consistently EXCELLENT! Erin is a sweetheart - efficient, congenial and superb on the phone. This time, in my Service Partners call, I had Travis and Alex - both of whom were great! I always feel confident with W.E. Brown that I am getting the very best advice., and I usually learn something! These two team members were particularly informative. They even alerted me to a problem in the crawl space of my mother's house, which needed to be fixed by Weatherseal. W.E. Brown is quite simply THE best! Thank you for your great service!
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By Joshua D. on 06/23/20
Everything about the experience was excellent. I fully intend on hiring them for my future plumbing needs.

By Jane W. on 06/23/20
Great team! From start up to finish. Both team members are very thorough. If you are looking for an easy and seamless process -- W.E. Brown is the one for you

By David H I. on 06/16/20
Called at 10 in the morning to order a new hot water heater and had it installed by 1 in the afternoon.

By David H I. on 06/16/20
WE Brown was very prompt and their service was first rate.

By Tricia G. on 06/14/20
Task pricing Is a ripoff. I was quoted $2,100 to replace a hot water heater which was much much higher than the average price suggested on many websites. I found an independent plumber to do the job for $1,300, the average industry price. Their tech was very nice a...
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Task pricing Is a ripoff. I was quoted $2,100 to replace a hot water heater which was much much higher than the average price suggested on many websites. I found an independent plumber to do the job for $1,300, the average industry price. Their tech was very nice and response time was good but I’m not paying $800 for nice.
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By Keith D. on 06/12/20
Very professional staff, very satisfied with follow up on service call.

By Keith D. on 06/12/20
Kerry was very professional and right to the point on solving the problem and also recommended what steps to take if problem persist. I would recommend Kerry for for future services.

By Lila Robert L. on 06/11/20
Very personable and informative experience given by technician representative Matt. We appreciated his courteous manner and after investigating our problem with our unit he gave us a detailed and understandable review. We appreciated his service and we had no probl...
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Very personable and informative experience given by technician representative Matt. We appreciated his courteous manner and after investigating our problem with our unit he gave us a detailed and understandable review. We appreciated his service and we had no problems paying for what was estimated.
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By Zygmunt S D. on 06/10/20
Great job!!!

By Taylor B. on 05/25/20
Everything WE Brown did on this servicing was professional, thorough and well done.

By Taylor B. on 05/25/20
Thank you for the thorough servicing and professional service. I prefer not to post reviews on Facebook or Google.

By John W F. on 05/24/20
as always Keri and Erin have provided us with excellent service. Erin is always polite and professional when we call. Keri explains all necessary service to our system. He also takes the time to advise as to future projected needs.He has serviced our system for sev...
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as always Keri and Erin have provided us with excellent service. Erin is always polite and professional when we call. Keri explains all necessary service to our system. He also takes the time to advise as to future projected needs.He has serviced our system for several years and we hope he wii continue to do so for years to come
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By Frank M. on 05/24/20
Replaced the replaced water heater. Found a leak in a pipe, and it cost $200.00. To fix a small copper elbow 90 it took $200. Wow 8/

By Erin M. on 05/23/20
Thank you! Erin M responded to my SOS for a plumbing emergency right away on a big holiday weekend. Dale W was soon over at my place, quickly and efficiently taking care of my plumbing clog! As soon as I contacted WE Brown, I felt confident that I would be rescued ...
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Thank you! Erin M responded to my SOS for a plumbing emergency right away on a big holiday weekend. Dale W was soon over at my place, quickly and efficiently taking care of my plumbing clog! As soon as I contacted WE Brown, I felt confident that I would be rescued and fast! They came through. I think that Dale had done work in my house on another occasion and it must be karma that my first name and last initial are the same as Erin's!
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By Mark C. on 05/23/20
Great people! Very professional and very nice from the office to the people that came out!

By Roberta M. H. on 05/22/20
Michael was patient, kind & understanding my electrical problem which was an outdoor outlet & its relationship to the outlet in the master bath. I probably confused him enough he did not leave me with a printout of his comments on a statement of the bill, or may...
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Michael was patient, kind & understanding my electrical problem which was an outdoor outlet & its relationship to the outlet in the master bath. I probably confused him enough he did not leave me with a printout of his comments on a statement of the bill, or maybe it was just the end of the day.. Could you send me a statement for my records?
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By Lucinda S. on 05/22/20
Timely, polite and neat.

By Dr. John S. Davis, I. on 05/22/20
Excellent, but expensive.
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4342951177

Select any employee to see all their reviews.

Matt C
4 Years
Rating:
110 total reviews!
Daniel M
16 Years
Rating:
97 total reviews!
Erin M
Customer Service Rep.
Rating:
(290 total reviews)
Jennifer P
Customer Service Rep.
Rating:
(247 total reviews)
Cody T
Rating:
(97 total reviews)
Kerry F
Rating:
(88 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period W. E. Brown has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at W. E. Brown. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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