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By Mr. and Mrs. S. on 05/30/19
Revised: Darrell did call us back in about 45+ min time concerning our gas leak. FS advised us to call Voss, not 911, so that is what we did. Neal came out this morning, was unable to fix it, coming again this afternoon. We hope this will be fixed soon - as even wi...
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Revised: Darrell did call us back in about 45+ min time concerning our gas leak. FS advised us to call Voss, not 911, so that is what we did. Neal came out this morning, was unable to fix it, coming again this afternoon. We hope this will be fixed soon - as even with all our with all our windows open, the main floor makes us SICK... headache, sick to our stomach, etc. We are revising this review as Neal felt it was unfair - and that we misunderstood their 24/7 service, and maintenance contract.
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By Mr. and Mrs. S. on 05/29/19
Darrell did not return our calls on the Emergency line after hours - called twice, texted Neal and emailed. We have a Voss plan, and so far it's gotten us nowhere. Don't say you are available 24/7, have an emergency line and then not manage it. ...just sitting here...
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Darrell did not return our calls on the Emergency line after hours - called twice, texted Neal and emailed. We have a Voss plan, and so far it's gotten us nowhere. Don't say you are available 24/7, have an emergency line and then not manage it. ...just sitting here, windows open, smell of gas in the air, awesome.
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By D C. on 07/13/17
We are very pleased with the service Terry H performed on July 12. The response was quick. He called to confirm before he arrived. He was very efficient and professional. Ours is an old system that should be replaced, but he was able to get it working again. Hopefu...
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We are very pleased with the service Terry H performed on July 12. The response was quick. He called to confirm before he arrived. He was very efficient and professional. Ours is an old system that should be replaced, but he was able to get it working again. Hopefully, it will hold on a couple more months. Voss has always provided reliable, efficient service for us over the years. Thank you
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By Peggy on 06/20/17
Excellent service!

By Gary B. on 06/14/17
Didn't mess around. Tested what he thought the problem was and solved it right away. I know who I will call whenever there is a problem.

By Barbara D. on 06/14/17
Bob was prompt, professional and polite. He solved our problem for an affordable price. Thank you!

By Courtney V. on 06/07/17
We have always had such wonderful experiences with Voss! We have the package where they come and check out our stuff twice a year! Terry was just here and he was early, friendly, checked everything out, and on his way. We could not be more pleased with him or the Voss team!

By Paula on 05/24/17
Terry from Voss Heating and AC was very friendly and was kind to my dog as well. He checked my HVAC system and replaced a needed part as well as installed a new thermostat. He worked thoroughly and efficiently.

By Janet V. on 05/23/17
We have the package for check ups in heating and central air. Terry was here right on time checked out the heater and control panel, our filter and then checked the central air unit. He cleaned the unit and asked us questions. I will stay with Voss heating as long ...
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We have the package for check ups in heating and central air. Terry was here right on time checked out the heater and control panel, our filter and then checked the central air unit. He cleaned the unit and asked us questions. I will stay with Voss heating as long as we are here. Great job Terry!
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By Joni s. on 05/15/17
(no comment)

By Michael A. on 05/08/17
Terry showed up at at exact time of appointment. He was friendly and listened as I told him the problem that I was having. He promptly went to work and diagnosed the problem. He replaced the needed parts and and tested the unit. I highly recommend Terry and Voss He...
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Terry showed up at at exact time of appointment. He was friendly and listened as I told him the problem that I was having. He promptly went to work and diagnosed the problem. He replaced the needed parts and and tested the unit. I highly recommend Terry and Voss Heating & Air Conditioning.
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By Aaron L. on 12/19/16
Terry did an excellent job on our furnace. He explained what needed to be done . He was very knowledgeable and I know the job was done correctly. I thank Voss for taking care of us in an emergency.

By Jon W. on 12/19/16
Terry H. was professional, helpful and knowledgeable. ....a super-nice guy! It was our first time with Voss HVAC, and it's looking like a great start. We will definitely call them again for future work on our geo-thermal unit.

By Susan M. on 11/22/16
Bob C was very professional and courteous. We're loyal customers!

By Saul H C. on 11/16/16
Terry H from Voss came over to provide a pre-Winter maintenance check and provide adjustments as needed. He was thorough and made corrections where needed (including repairing a mild water/condensation leak). He checked the system , cleaned filters, etc. Terry d...
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Terry H from Voss came over to provide a pre-Winter maintenance check and provide adjustments as needed. He was thorough and made corrections where needed (including repairing a mild water/condensation leak). He checked the system , cleaned filters, etc. Terry did a top notch job. Would like to have him in next time. A first class service pro.
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By Pam C. on 11/14/16
Terry H gave us excellent service. He always has a smile and is so friendly.Thanks Again Terry!

By Nick B. on 11/08/16
Service Pro Terry H. came on time as promised, and went straight to work cleaning and getting my furnace ready for the winter. He did not do any high pressure selling for more services, and was very courteous and friendly.

By Jerry G. on 11/07/16
Tech on time. Worked hard and was courteous and friendly.

By Bobby H. on 11/04/16
TECHNICIAN ON TIME AND PERFORMED WORK AS HE STATED. RECEPTIONIST VERY PLEASANT TO DEAL WITH AND SEEMED VERY INTERESTED IN MAKING APPOINTMENT ON TIME TO FIT OUR NEEDS. GOOD EXPERIENCE ALL AROUND. THANKS

By Sharon on 10/27/16
Thank you for the care and consistent quality service. Your customer service also represents Voss as a business that wants to "go long" with the people you service.
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618-684-6959

Select any employee to see all their reviews.

Bob C
20 Years
Rating:
41 total reviews!
Terry H
27 Years
Rating:
32 total reviews!
Chelsea M
Customer Service Rep.
Rating:Just Launched
Neil V
13 Years
Rating:
(5 total reviews)
Cole G
1 Year
Rating:
(3 total reviews)
Anthony B
23 Years
Rating:
(2 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Voss Heating & Air Conditioning has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Voss Heating & Air Conditioning. Our BBB Membership rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
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Bob C has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
41 total reviews
Bob loves cooking and enjoys the Cubs & his favorite English football club the Arsenal Gunners. He's been married for 32 years and has one son.
By Barbara D. on 06/14/17
Bob was prompt, professional and polite. He solved our problem for an affordable price. Thank you!

By Susan M. on 11/22/16
Bob C was very professional and courteous. We're loyal customers!

By Priscella A C. on 10/24/16
Bob C did an outstanding evaluation and review of furnace, ductwork, and fan motor. Explained everything he did and asked if I had further questions or problems to call back. I feel very relieved that all parts are functioning well and left airfilter for spring cha...
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Bob C did an outstanding evaluation and review of furnace, ductwork, and fan motor. Explained everything he did and asked if I had further questions or problems to call back. I feel very relieved that all parts are functioning well and left airfilter for spring change. I was very satisfied with evaluation. Priscella Crews
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By harriet s. on 10/21/16
TC did a thorough job checking the air conditioning unit, inside and out, so that it would be ready for summer. He checked the electricals as well as all the functioning parts, described completely possible services I could have with Voss, and let me know what mig...
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TC did a thorough job checking the air conditioning unit, inside and out, so that it would be ready for summer. He checked the electricals as well as all the functioning parts, described completely possible services I could have with Voss, and let me know what might need repair in the next year. I was very satisfied. In late October 2016 Bob C did a great job inspecting the furnace to prepare for the winter. He replaced the odor block, said that I did not need a new filter, and pronounced everything in good shape. He was prompt, efficient, polite, and knowledgeable. I was very satisfied.
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By Ben G. on 10/14/16
Bob did a nice job. He was on time. He was very thorough and explained what he was doing..I'm confident the old furnace will make it another season..The last guy here said it was shot, and I needed a new one right away. (Another local company) they won't be back! W...
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Bob did a nice job. He was on time. He was very thorough and explained what he was doing..I'm confident the old furnace will make it another season..The last guy here said it was shot, and I needed a new one right away. (Another local company) they won't be back! When it's time for a new one I know who to call.
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By Ann T. on 09/30/16
We love Voss so professional knowledgeable dependable highly recommend

By Roger C. on 09/27/16
(no comment)

By Jason S. on 08/09/16
(no comment)

By Tony W. on 08/08/16
First class service, very prompt and efficient.

By Alan C. on 07/24/16
Bob did a good job on my call. He came quickly, solved the problem quick and was nice to work with. Thank you Voss.

By Debra S. on 07/12/16
Voss is great to work with, and Bob is wonderful! Always on time or even a little early, quick, efficient! Thanks for keeping me cool in the summer and warm in the winter!!!

By Lyn K. on 06/13/16
As usual, Bob is very professional and thorough, and he explains things very clearly and very well. Excellent, and very much appreciated.

By Paul M. on 05/26/16
Bob did the initial inspection and ordered the part needed, Tara communicated with me to schedule a time to have the part installed and cost for everything involved to get the unit fixed. Terry installed the part in less than a hour and had the air conditioning uni...
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Bob did the initial inspection and ordered the part needed, Tara communicated with me to schedule a time to have the part installed and cost for everything involved to get the unit fixed. Terry installed the part in less than a hour and had the air conditioning unit up and running. Everyone involved did an outstanding job.
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By Jennifer D. on 05/20/16
Voss is always on time, professional, and priced well. I'm always happy with their services.

By Emma D. on 05/18/16
Bob did a great job as usual. We love Voss

By John M. on 05/18/16
We have been very happy with Voss service and team. We would not hesitate to recommend them to our friends. John Mills

By George m. on 05/09/16
Bob went the extra mile for us

By george m. on 05/05/16
bob is consistently good, been servicing for years the best as always

By Sharon C. on 05/05/16
Today May 5,2016 was the day for Bob C. to do our air conditioning check for the summer season. Voss Heating and A/C have been servicing our home for 20 years. Bob as always was at the door right on schedule. We exchanged current life events since our winter servic...
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Today May 5,2016 was the day for Bob C. to do our air conditioning check for the summer season. Voss Heating and A/C have been servicing our home for 20 years. Bob as always was at the door right on schedule. We exchanged current life events since our winter service as he prepared to entire the attic where the A/C unit which is actually on the roof come together to create the magic of cool humid free air. Bob always updates me on the current state of our unit and boiler in the winter visit. He is the total package when it comes to professional experience on anything regarding what our home needs in regard to heating and cooling. Thank you Bob you certainly represent Voss as the leader in Heating and A/C.
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By David & Kathleen W. on 05/04/16
excellent service.
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