we called early on a Sunday morning, and were told a technician could be at our house between 3:00-5:00. At 2pm we got a call to let us know a technician could be at home earlier than 3pm. Colin M. Was the technician that arrived to help us with our plumbing issue. He was professional, courteous, and quick. Very knowledgeable young man. Knew exactly what the problem was, gave me a very reasonable quote on what it would cost before he did the job. He was prompt and thorough, checked everything for us. We were extremely pleased with the outstanding service we received. Would highly recommend this company to anyone.
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Jacob was knowledgeable ,courteous ,and respectful. Poor guy got caught in the downpour we had in Waiehu yesterday (3/2/2020) and kept on working. I was very impressed. He was back bright and early tis morning to finish the job. Jacob left the job site immaculate when he was pau. Steve, You got a keeper here..Aloha
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This review is based on my interaction with Anthony Paul. Anthony is professional. He smiles. He’s polite and makes good eye contact when speaking with you. I was not at home when they initially arrived to the property but when I did, I found them in my ohana. Anthony was the first face I met. He introduced himself and began to explain what they were doing; what they had accomplished so far and what the next focus would be. I noticed he had laid drop cloths to protect the wood floor. He was wearing protective footwear and had nearby rags in case there was a need for them while performing the tasks. Anthony worked very well with his partner Matthew A. They are a good team. I quickly had the sense everything was under control. They were on property all day. At one point I came upon Anthony inside my home. I noticed he had a spray bottle and asked what it was. He said it’s a basic non-abrasive cleaner he uses to make sure there would be no evidence he was ever in my home. That comment alone told me a lot about Anthony’s character and the pride he takes in his work. He also gave me valuable information regarding trying to locate an additional clean out that we couldn’t. He said to reach out to the county and ask where their clean out is for my property. I did and the county sent me a sewer plan for my sub-division. Anthony is a true representation of his company and all employers only wish to have the best associates in their employ. Anthony meets and exceeds those wishes. Steve’s Plumbing is fortunate of have Anthony.
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This review is based on my interaction with Matthew A. He is professional, very polite, and makes eye contact which gives me a high level of confidence. Matt was part of a two-man-team who came to my property to perform a day’s long scope of work. The primary focus was to water jet all plumbing fixtures and clean outs followed by camera scopes. Matt ran the camera and allowed me to view the property’s infrastructure. He was knowledgeable and explained what I was actually seeing on the monitor. Matt’s interaction with his fellow associate, Anthony Paul, was professional and courtesy. They spoke kindly to each other in front of me and are true examples of team work because they work well together. When they were at different locations within my property, they didn’t yell commands to each other but rather one walked to the other and then conversed. Matt also reset a toilet that was not on a level surface. That took a bit of time because he was persistent and tenacious to get it right. And he did. I made myself available throughout the day in case they had questions but I tell you that if this team showed up to my home without my being there, I’d trust them because they have extraordinary work ethic. Matt is the type of associate you’d want training new hires or in some cases re-training others. He’s a leader. Steve’s Plumbing is fortunate to have Matthew A. Mahalo nui loa.
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This review is based on my interaction with Thiago. He is professional, courteous, and makes eye contact which is a sign of a confident individual. Thiago came to my home on a Friday and took his time walking thru my property as we defined the scope of work. Incidentally I elected to have this work performed as preventive maintenance. Thiago was knowledgeable. He didn’t try to sell me on anything. Just listened and responded with his comments which I believed and valued. He remained on property for a period of time on his own to make sure everything we spoke about was included in the quote. He then presented; I agreed and an appointment was scheduled for the following Monday. Thiago is the kind of associate you want to have as one of the faces of your company. As a business owner, I’d feel confident sending Thiago to meet and interact with any existing or potential future clients. Because I did have such a good exchange with him, I asked if he would be the one coming to perform the work on Monday. He said he would send two of his best which he did; Matthew A. and Anthony Paul. I highly recommend Steve’s Plumbing and will use them for my residential and commercial projects. They are fair and responsive. Respectfully submitted, Tim.
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Thiago and Victor were very professional and knowledgeable. Thiago was a total pro and was able to adjust the valves on my tankless water heaters quickly and efficiently he also offered to take a look at a shower head for me and even fixed it on the spot in moments. These guys might be the absolute best customer service experience I had had on Maui. i highly recommended this company and you should call them first if you need a Professional plumber.
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Maka and Zach did a great job today at Ewa Commercial Center. Showed up on time and were professional dealing with the Tenants. Showed me the film so I could see the pipes were in good shape and didn't need any further work (good news!). At the same time they helped with some ideas for improving the flow through the toilets so we don't get back-up problems in the future. Really appreciate the aloha and professionalism!
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very professional, explained everything so I could understand. My apartment was hot and on the 2nd floor but he didn't complain. And my old water heater apparently had collected years of sediment, Clayton and his partner had to haul that thing down the stairs. I could hear them sweeping up the mess outside. Service is a little pricey, but I'm confident that they did a good job and my new water heater will be worth every penny. thank you!
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Steve’s Plumbing responded promptly to my request. Eddie F was assigned to my problem - a malfunctioning electric water heater. Eddie indicated that he could get the job done today and explained everything to my satisfaction. He worked diligently and completed the work. Checked to ensure heater was working and that there was hot water in the house. Thank you Eddie and to Steve’s Plumbing for being there to Help me in my time of need.
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Shon was excellent in all aspects of the job!! He has a tremendous amount of information that he was able to give to us about the job that he was tasked to perform (replacement of our water heater). Friendly, respectful, and on time!!. He even took the time to explain the differences between the different types of water heaters that are on the market today, and how they work differently. We are very happy with the job that he did for us. Excellent customer service!! It's also good to know that he lives near us in Ewa Beach, (close by). What ever your company may do in the future, Please keep Shon, he is a valuable asset to your company. Shon B. is WONDERFULL! Sincerely, Stewart & Brenda Searcy
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