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By June M. on 11/12/19
Have been with SSH&C for at least 20 years....never had any complaints. However, during the last few years, we've noticed a positive difference in the communication and learned that the co. is under new management. While we had no problem with previous management, ...
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Have been with SSH&C for at least 20 years....never had any complaints. However, during the last few years, we've noticed a positive difference in the communication and learned that the co. is under new management. While we had no problem with previous management, the customer/service provider communication has been an absolute joy. Matt came to replace a significant item and install new thermostats. He was a great teacher and communicator. Making sure he cleaned up ever...
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By Patrick W. on 10/31/19
Great company. Incredibly professional work. Fair pricing, reliable, VERY knowledgeable and a pleasure to work with.

By James & Sheila W. on 10/29/19
Brian P. recently showed up on time and did an outstanding job on the maintenance of our 3 furnaces. Brian was friendly, professional and thorough. He also made a suggestion on how to solve an intermittent ignition problem on one of our furnaces which I’ve implem...
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Brian P. recently showed up on time and did an outstanding job on the maintenance of our 3 furnaces. Brian was friendly, professional and thorough. He also made a suggestion on how to solve an intermittent ignition problem on one of our furnaces which I’ve implemented and which appears to be working. Brian represented your company very well.
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By Donald A. on 10/17/19
The service provided was efficient, effective and of reasonable cost, as it has been for the past 15 years for us. South Shore provides all of our HVAC needs.

By Josephine C. on 10/17/19
TOTALLY PLEASED WITH SERVICE

By Robert D. on 10/16/19
On time and thorogh service. Answered any question about heating system.

By Trevor R. on 10/15/19
Matt and the rest of the South Shore team did an excellent job installing our new split unit AC. Very professional and efficient, took the time to do the job right and carefully explain how to operate the new unit. Highly recommend!

By carl D. on 10/11/19
On time excellent job.

By James & Sheila W. on 10/10/19
Matt C. Arrived on time and did and outstanding job on maintenance of our furnaces. He was focused, thorough and friendly. Matt was a true professional in the way he went about his job and is welcome back for future assignments. Jim Wolf

By Robert P. on 10/10/19
I wish to compliment Brian G**** for his outstanding professionalism, attention to detail and quality of work in installing a central air conditioning system in my home. It was a pleasure dealing with him specifically as well as all the other South Shore employees ...
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I wish to compliment Brian G**** for his outstanding professionalism, attention to detail and quality of work in installing a central air conditioning system in my home. It was a pleasure dealing with him specifically as well as all the other South Shore employees involved in this contract.
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By Dave P. on 10/09/19
Last spring South Shore H&C came to my rescue when no one else would or could repair my gas boiler. Only a few years old the boiler seemed to explode when it turned on. I was not a South Shore customer at the time, but they send someone over who immediately identif...
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Last spring South Shore H&C came to my rescue when no one else would or could repair my gas boiler. Only a few years old the boiler seemed to explode when it turned on. I was not a South Shore customer at the time, but they send someone over who immediately identified the problem and repaired it. On that basis I signed up with South Shore to service the boiler. Kathleen in the officemade the arrangements and Matt showed up on Monday....right on time....to clean it and ready it for winter. They are the best!!!!
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By Tom L. on 10/09/19
What I truly like about South Shore is they show up on time, do a professional job, explain it all very well with expertise and options. Definitely a quality HVAC company.

By Jim W. on 10/08/19
Michael Cottrell was here to address an AC issue this morning and impressed us with his knowledge, professionalism and willingness to put in extra effort to solve our concern. He was friendly, outgoing and an excellent representative of your company. Jim Wolf

By James & Sheila W. on 10/08/19
Matt was at our house to perform routine maintenance of our furnaces. He was very thorough, competent and friendly. Arriving on time, he was very focused and completed the work on a timely basis.

By James & Sheila W. on 10/08/19
Michael Cottrell was here to address an AC issue this morning and impressed us with his knowledge, professionalism and willingness to put in extra effort to solve our concern. He was friendly, outgoing and an excellent representative of your company. Jim Wolf

By Joe L. on 10/07/19
Have always done a Great Job never have to call them back Riley has been servicing our Buderus Gas Boiler since new, I highly recommend them

By charlotte l. on 10/01/19
Michael Cottrell was professional and courteous.

By Beth M. on 09/30/19
Russ was terrific along with whole crew at South Shore Heating and Cooling. His years of experience were obvious. Professional, responsive, meticulous, and gladly (patiently) answered every question fully throughout the process. It was a rare treat to experience an...
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Russ was terrific along with whole crew at South Shore Heating and Cooling. His years of experience were obvious. Professional, responsive, meticulous, and gladly (patiently) answered every question fully throughout the process. It was a rare treat to experience an almost flawless process, delivered kindly, respectfully and neatly. Super nice guy and does beautiful work. You could tell his crew liked and respected him, too, which made for a positive atmosphere for everyone.
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By Bill N. on 09/26/19
Keith was once again terrific in every way. You're fortunate to have someone like him working for you!

By Bruce G. on 09/26/19
South shore Heating & Cooling is a reliable midcape HVAC company. We have used them for decades for installation, maintenance, and emergency repairs, and they have always performed well. Our most recent gas furnace cleaning/tuneup was with Brian, and he was quick, ...
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South shore Heating & Cooling is a reliable midcape HVAC company. We have used them for decades for installation, maintenance, and emergency repairs, and they have always performed well. Our most recent gas furnace cleaning/tuneup was with Brian, and he was quick, efficient, thorough, and neat. Highly recommended!
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Select any employee to see all their reviews.

Brian P
Rating:
60 total reviews!
Michael C
Rating:
55 total reviews!
Larissa H
Customer Service Rep.
Rating:
(41 total reviews)
Kathleen H
Customer Service Rep.
Rating:
(12 total reviews)
Ron A
Rating:
(42 total reviews)
Keith R
Rating:
(39 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period South Shore Heating & Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at South Shore Heating & Cooling. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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Keith R has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
39 total reviews
By Bill N. on 09/26/19
Keith was once again terrific in every way. You're fortunate to have someone like him working for you!

By Kathleen D. on 09/17/19
I have had excellent service from South Shore Heating and Cooling....Keith R****, the service tech arrived early, was very professional, friendly and thorough when he checked out our furnace. We now have heat again and are very grateful for the attention that we we...
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I have had excellent service from South Shore Heating and Cooling....Keith R****, the service tech arrived early, was very professional, friendly and thorough when he checked out our furnace. We now have heat again and are very grateful for the attention that we were given. Thank you so much! It has been a pleasure doing business with your company once again!!
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By Scott B. on 09/12/19
South Shore did a great job Keith was excellent. Worked hard very informative and knowledgeable. Nice guy we appreciate it!

By Joe H. on 09/10/19
Keith did great job, he really knows about furnaces.

By John L. on 09/05/19
Keith R. was extremely engaging and professional. He took the time to explain in detail the problem and then made sure I understood the work that he had done. South Shore Heating & Cooling is fortunate to have him as an employee.

By Jonathan T. P. on 08/30/19
Kieth R. Was a professional from the instant he greeted us. First he Listened to our concerns and then explained how he would address them. He was quick, efficient, and then took the time to explain/show what he did to correct the problem. If he came to the door e...
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Kieth R. Was a professional from the instant he greeted us. First he Listened to our concerns and then explained how he would address them. He was quick, efficient, and then took the time to explain/show what he did to correct the problem. If he came to the door every time we needed South Shore Heating and Cooling, I would be extremely happy. A true professional!
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By Catherine F. on 08/28/19
Keith was very professional and wonderful to work with. He listened to my questions and was very knowledgeable.

By alvan h. on 08/21/19
Arrived within time window, polite and courteous, went about the job right away, explained things done, overall, good experience

By Joanne Cox and George D. on 08/09/19
Keith was efficient and knowledgeable. I was very impressed with his work.

By Don T. on 08/01/19
Keith Ritter was very professional and did a very good job of cleaning and inspecting our ductless system

By Carole G. on 07/30/19
We appreciate the prompt and efficient service we got today. Keith Riter came early to fix our problem with the thermostat that controls our air conditioning. He explained what he was doing and how the system should work, replaced the faulty part swiftly, double-ch...
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We appreciate the prompt and efficient service we got today. Keith Riter came early to fix our problem with the thermostat that controls our air conditioning. He explained what he was doing and how the system should work, replaced the faulty part swiftly, double-checked each step of the way and had our problem fixed in no time. And he was very pleasant and polite.
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By Robert G. on 07/30/19
We appreciate the prompt and efficient service we got today. Keith Riter came early to fix our problem with the thermostat that controls our air conditioning. He explained what he was doing and how the system should work, replaced the faulty part swiftly, double-ch...
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We appreciate the prompt and efficient service we got today. Keith Riter came early to fix our problem with the thermostat that controls our air conditioning. He explained what he was doing and how the system should work, replaced the faulty part swiftly, double-checked each step of the way and had our problem fixed in no time. And he was very pleasant and polite.
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By George M. on 07/23/19
Am happy with the service. The system seems to have improved and the compressor is running less frequently since the service. Please have you sales department contact me for a quote on a new unit on the balance of the house that is not now air conditioned. It i...
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Am happy with the service. The system seems to have improved and the compressor is running less frequently since the service. Please have you sales department contact me for a quote on a new unit on the balance of the house that is not now air conditioned. It is probably requires a 2 ton unit. I would like to install it in the fall of 2019.
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By Suzanne S. on 07/22/19
no comment

By Deb M. on 07/19/19
Quiet, informative and professional. Great job, Keith!

By Dr. David S. on 07/16/19
All very nice and competent

By Josephine c. on 07/14/19
GOOD

By P.S. R. on 07/13/19
Shawn assessed my need for a new heating/cooling system explaining everything in great detail. Being in another state while the work was done was stress free as Shawn kept me abreast of everything Russ and Bryan were doing. Two days later the job was done, I was i...
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Shawn assessed my need for a new heating/cooling system explaining everything in great detail. Being in another state while the work was done was stress free as Shawn kept me abreast of everything Russ and Bryan were doing. Two days later the job was done, I was in the loop as if I were there and then saw photos Shawn sent me of the completed job. The neatness impressed me and I couldn’t be more satisfied. Bethany in the office is great too. My mom has been using South Shore for many years and we are both extremely satisfied. South Shore, Shawn and the techs get a FIVE star rating from me. Robin R.
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By Claire C. on 07/12/19
Excellent service work done by Keith R**** from South Shore Heating and Cooling. He was prompt, knowledgeable, and willing to explain everything patiently. He took the time to explain efficient ways to run the heating system.

By John L. on 07/11/19
Keith is outstanding. Friendly and knows what he is doing. Feel free to send him anytime we need work to be done.
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