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By Suzzette H. on 02/22/18
Today, Kevin Johnson and Trevor Grannis, from Sierra Pacific, came out to my house to troubleshoot my heater. It was a second opinion for me... They were most professional, efficient and thorough. They both exhibited a “sense of urgency” to help get the heat ba...
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Today, Kevin Johnson and Trevor Grannis, from Sierra Pacific, came out to my house to troubleshoot my heater. It was a second opinion for me... They were most professional, efficient and thorough. They both exhibited a “sense of urgency” to help get the heat back on! After locating the problem, Kevin called around to find the part needed. After locating the part, they both hopped in their truck, drove to Rancho Cordova from Folsom and back, and returned within 35 minutes with the part! Now that’s real “customer service”! I am so grateful to these two, for getting my heat turned on in such a timely manner! Also, the service from my first phone call, then my call to Alex and then later to Tricia we’re handled so professionally and all with enthusiasm to help!!! I would very much recommend them to anyone. Kevin got me all signed up with the Service Membership as well. Fantastic experience, all the way around! Thank you!
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By Roxanne K. on 02/22/18
Bought our HVAC 11 years ago and have maintained a service agreement with Sierra Pacific since then. We have had the same service technician for several years, he is familiar with us, our system and our (age related) particular needs. We did have a problem with t...
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Bought our HVAC 11 years ago and have maintained a service agreement with Sierra Pacific since then. We have had the same service technician for several years, he is familiar with us, our system and our (age related) particular needs. We did have a problem with the system recently ingot prompt service and the promised good discount for both the service call and the necessary repair. Counting the 2 tune ups a year, and the service call and repair, the money spent on our service contract has more than paid for itself over the years. While at the State Fair 2 years ago, we had conversation at a booth of a similar firm. The woman there was proud of her company and felt they were good to work for. When we told her we were with Sierra Pacific she immediately told us what a good company we were with and how good they were to their employees as well. (A position held by all your employees I've talked to as well., and an important measure of the worth of the company and likely quality of their service.) An endorsement does not get much better than that.
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By HARRY W. H. on 02/17/18
To whom it may concern, I recently got five different bids for a new Hvac system. Sierra Pacific came in on top hands down. The standard they use is industry, there equipment is top quality, there warranty is great, the financing package was out standing. They used...
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To whom it may concern, I recently got five different bids for a new Hvac system. Sierra Pacific came in on top hands down. The standard they use is industry, there equipment is top quality, there warranty is great, the financing package was out standing. They used third party Stevens Bros. testing for in / out test, for rebate purposes. All personnel were professional. I want to thank Cody, Quinton and Jake for a great install. Also Tom Chiriaco for working with me and Jason for guaranteeing job quality. Job well done, Thank you.
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By Larry S. on 02/16/18
We had some hiccups in our new Heater/AC system. On a service call, one of the techs notices an improperly installed conduit, which restricted air flow through the system. (First 5 stars). Tech team Adam and Clyde came out and corrected the situation, which now all...
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We had some hiccups in our new Heater/AC system. On a service call, one of the techs notices an improperly installed conduit, which restricted air flow through the system. (First 5 stars). Tech team Adam and Clyde came out and corrected the situation, which now allows proper air flow and lowers backpressure on the system. Great support, easy to work with and left the house cleaner than when they got here. (Second 5 Stars). It is really great that they have high quality people working, and also backing up the quality of their work!!!! Would recommend Sierra Pacific Home & Comfort, Inc., for any AC or Heating system installation or service without reservation!! Often, we do not get such quality of service and and support; KEEP UP THE GOOD WORK!!!
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By on 02/13/18
A very well run company

By Stuart & Vana L. on 02/13/18
The men who installed our HVAC system were great. They were friendly, competent and careful. A great job.

By Christa R. on 02/10/18
Our phone service with Adrian and Britley was great. My mother heard a bang during the night which she thought came from the heating unit near her bedroom window. Called Sierra Pacific who put in my parents unit a few years ago and who they have been using for a...
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Our phone service with Adrian and Britley was great. My mother heard a bang during the night which she thought came from the heating unit near her bedroom window. Called Sierra Pacific who put in my parents unit a few years ago and who they have been using for annual maintenance. Adrian listened to all our concerns patiently. Adam came within just a few hours. Since they were coming we asked if they could do the Winter tuneup along with trying to figure out if there was anything wrong with the unit. We also asked for them to check and reset the thermostat. My parents press to many buttons not knowing how to make adjustments to the thermostat. Adam reset the thermostat, did the winter maintenance and checked to see if there was anything wrong with the unit or any damage. All looked good. Adam went over things in regards to the thermostat and the services he performed and answered all questions. Great service from Adam! The service fee was only for the winter maintenance. Thank You for the Great Care!
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By Larry S. on 02/01/18
I can report that SPH&C continues to provide outstanding service and repairs on the main systems providing solar energy, passive solar heating for a pool, pool pumps, filters and added today, repairs and annual service for our household HVAC. Their customer servic...
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I can report that SPH&C continues to provide outstanding service and repairs on the main systems providing solar energy, passive solar heating for a pool, pool pumps, filters and added today, repairs and annual service for our household HVAC. Their customer service quickly refers your call to the appropriate personnel that will set an appoint, remind you the evening before it, and notify you the next day when their crew is on the way. A local company that had been previously approached for the current HVAC issue took three weeks to set an appointment, provided no definitive suggestion about what was wrong and then took more than a month to recontact us so we finally gave up and called SPH&C who came the next day, ordered parts and confirmed a repair date the same day...that's what I'm talking about!
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By Cheng-Chang C. on 01/31/18
Great service. The technician is very professional, friendly, and courteous. I have been a client of Sierra Pacific for over 20 years.

By Carl F. on 01/30/18
We have had three of our heater/air conditioner units installed by Sierra Pacific. Now they service them on a regular basis. There work is always first rate. They come on time, work diligently, have the highest professional standards, and are courteous. I would...
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We have had three of our heater/air conditioner units installed by Sierra Pacific. Now they service them on a regular basis. There work is always first rate. They come on time, work diligently, have the highest professional standards, and are courteous. I would not look elsewhere and would encourage all to use them for their heating and air conditioning problems.
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By Dan Y. on 01/29/18
Sierra Pacific - 2 visits and both very positive. Dominic provided good advice about a possible mini-split ductless system we are considering, and further suggested that we have our main HVAC system inspected. Its about 12 years old. We set up an appt., SP emailed ...
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Sierra Pacific - 2 visits and both very positive. Dominic provided good advice about a possible mini-split ductless system we are considering, and further suggested that we have our main HVAC system inspected. Its about 12 years old. We set up an appt., SP emailed and called to confirm, their technician Jhay showed up on time, very pleasant and knowledgeable as well. Still considering our next steps, but feel more informed.
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By Duane B. on 01/27/18
On time Able to work with my schedule Knowledgeable Clean

By Stacy on 01/26/18
Sierra Pacific's team did a fantastic job diagnosing and fixing my hydronic heater. Not many companies have the know how or the tools to handle these types of heaters but Sierra did. Technicians Jay and Pete worked so hard to pinpoint the problems and Andy jumped...
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Sierra Pacific's team did a fantastic job diagnosing and fixing my hydronic heater. Not many companies have the know how or the tools to handle these types of heaters but Sierra did. Technicians Jay and Pete worked so hard to pinpoint the problems and Andy jumped in to add his phenomenonal expertise. They were all so professional and honest through the process. Thank you guys for your patience and knowledge. You saved my tenants from being cold one more night! I can't recommend them enough!!
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By Kim A. on 01/26/18
Recent need for heater repair was met with prompt service. Technicians, Adam and Thomas, arrived quickly, assessed the situation and made arrangements for repairs by obtaining the required parts. Both were personable, professional and knowledgeable. Sierra pacif...
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Recent need for heater repair was met with prompt service. Technicians, Adam and Thomas, arrived quickly, assessed the situation and made arrangements for repairs by obtaining the required parts. Both were personable, professional and knowledgeable. Sierra pacific is interested in customer satisfaction and continually offers excellent service and reliability.
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By Bryan W. on 01/15/18
The desisghn team as well.ad the install.as well.as the warranty were very successful and courteous I would recomend all Of the team and lennox product

By Angela O. on 01/02/18
We absolutely loved Sierra Pacific from the beginning to the end. Everyone was professional and knowledgeable about everything. The team we worked with to install was A+++

By David S. on 12/27/17
The Staff was well trained, professional and very respectful to us. The HVAC unit is working very well. Thank you

By Bob M. on 12/26/17
Professional, honest and complete sales and installation without attempted up market or pushing of unneeded equipment or services. Thank you for an excellent experience and product

By Jim B. on 12/17/17
Great Service.

By Miriam H. on 12/17/17
Thank you for being so responsive, whatever the issue. All the members of your team I've talked with have been very courteous, and have always solved the problem. THANK YOU!
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