CALL TO SCHEDULE
703-968-0606
or book online
By Mark S. on 06/11/19
no comment

By Lisa A. on 06/08/19
no comment

By Sherry M. on 06/08/19
I have now had SSI perform my last three service needs; hot water heater, garbage disposal replacement, and HVAC replacement. The entire team was consistently knowledgeable, professional, courteous, respectful of me and my home, and always took the time to educate ...
(View More)
I have now had SSI perform my last three service needs; hot water heater, garbage disposal replacement, and HVAC replacement. The entire team was consistently knowledgeable, professional, courteous, respectful of me and my home, and always took the time to educate me fully on what was wrong and what my options were. I have been impressed with the honesty and integrity I have seen from the team. I don't remember everyone's name but a shout out to Clint and Jake for exceptional service and care. I regret not remembering the name of the individual who repaired the hot water heater because I was so impressed with his tact when the issue was a simple/owner neglect issue. I love the piece of mind that comes with using this team.
(View Less)

By Julie C. on 06/06/19
Jacob and Reid showed true professionalism and solid workmanship, while especially exhibiting excellent customer relations.

By Tab H. on 06/05/19
Way too expensive, rec'd two separate quotes for one visit and the the plumber left the dirty old pipes in my daughters sink. Real professional.

By Lisa C. on 06/05/19
My experience with SSI was seamless. We had a home warranty and after 3 visits from a variety of contracted service providers recommending various "fixes" - interestingly none of which were covered under our warranty, we decided to pay for an opinion. After some ...
(View More)
My experience with SSI was seamless. We had a home warranty and after 3 visits from a variety of contracted service providers recommending various "fixes" - interestingly none of which were covered under our warranty, we decided to pay for an opinion. After some research/looking at reviews we decided on SSI. Fred came out and after a thorough investigation gave his opinion and our options for repair. Given that our unit was close to 20 years old, we opted to have a salesman come out and give us an estimate for replacement before making a decision. There was absolutely no pressure one way or the other - Fred was happy to make the repairs but we opted to have it replaced. Bacon was our sales rep and came out and also provided an extremely thoughtful and detailed assessment of the work and provided us with a fair estimate. Brendan and JP did our installation in a very timely and professional manner and left the work area very clean. Highly recommend.
(View Less)

By Angela Z. on 06/04/19
HVAC Clint B, and Plumbing Brian F were both great. These folks are the ONLY services company that doesn't make me cringe. Don't dread calling, do it. You won't be sorry.

By Carol K. on 06/04/19
I have used Service Specialties Inc. for four years since they installed a new heating/ac system at my home. I was pleased with the work and service and have continued to use them for the fall and spring maintenance of my system. Clint recently serviced my AC and...
(View More)
I have used Service Specialties Inc. for four years since they installed a new heating/ac system at my home. I was pleased with the work and service and have continued to use them for the fall and spring maintenance of my system. Clint recently serviced my AC and also installed an air cleaner. Clint is very personable, knowledgeable and professional. He answered any concerns and questions I had and worked efficiently.
(View Less)

By James Y. on 06/04/19
Fred came and checked out our air-conditioning/central heating system. He was explained that we still had the original unit, now around 30 years old, and called and made an appt. for an SSI technician to come by and see us this week. We were impressed by his sk...
(View More)
Fred came and checked out our air-conditioning/central heating system. He was explained that we still had the original unit, now around 30 years old, and called and made an appt. for an SSI technician to come by and see us this week. We were impressed by his skills and his pleasant and polite advice. We have already had SSI install our water system earlier and are happy SSI will also install our air-conditioning/central heating system.
(View Less)

By Richard M. on 06/01/19
The technician arrived on time and was very professional. He was very interested in properly fixing my plumbing problem and successfully did so. I have used SSI for my HVAC for 12 plus years and will continue to do so.

By Gary E. on 05/31/19
Clint was very knowledgeable, proficient, fast and friendly

By Dave S. on 05/30/19
Although I wasn’t present for the install, Carolyn was and she was very pleased. The install team arrived on time and dug right into the install anticipating a very hot day. They were professional, friendly and very courteous. They kept a Carolyn apprised of t...
(View More)
Although I wasn’t present for the install, Carolyn was and she was very pleased. The install team arrived on time and dug right into the install anticipating a very hot day. They were professional, friendly and very courteous. They kept a Carolyn apprised of their progress throughout the day. When the install was completed they thoroughly cleaned up the area. An explanation of the Smart Thermostat was provided prior to departure. We are both very pleased with the outstanding support received from everyone at the company. We have finally found a reliable, honest, service oriented and professional HVAC service supplier. We are delighted.
(View Less)

By Ingrid W. on 05/29/19
I found this company recommended by neighbors on the NextDoor app. They have been absolutely amazing! From Mercedes who works in the office, to Fred who is the technician who did the inspection and repairs. They responded immediately when contacted, and provided ...
(View More)
I found this company recommended by neighbors on the NextDoor app. They have been absolutely amazing! From Mercedes who works in the office, to Fred who is the technician who did the inspection and repairs. They responded immediately when contacted, and provided excellent customer service and work. I truly appreciate finding an honest and caring company with great employees!
(View Less)

By Morton F. on 05/24/19
chris (aka "Bacon") has been the guy who has the answers to my questions on the replacement furnace and replacement A/C. His answers to my questions are easy to understand....and, therefore, it is easy for me to make the right decision. Mort F*******, Springfield, Va

By Mr. Mike Z. on 05/23/19
Jermaine was very helpful in our spring check.

By John B. on 05/21/19
Very professional and spends time explain in the issues.. also prompt, kind and all around a very pleasing experience!

By Gigi O. on 05/19/19
Clint B. was on time, professional, and attentive. He checked our AC/HV unit carefully and thoroughly. He took the time to explain and show me things so I understood what maintenance was needed. I was extremely happy with his work.

By Charles T. on 05/17/19
Brian F worked very hard to resolve my slow sewer line and even had to call in another plumber with a heavier duty machine he didn't carry in his truck. it took several hours but was able to solve the problem and we were able to go back using water again. it's the ...
(View More)
Brian F worked very hard to resolve my slow sewer line and even had to call in another plumber with a heavier duty machine he didn't carry in his truck. it took several hours but was able to solve the problem and we were able to go back using water again. it's the second time Brian had come to our aid and is a great professional and freindly.
(View Less)

By Lonnie Paulette L. on 05/16/19
Dan M. of SSI explained all the options for replacing our air conditioning unit and gave us a good price. Very pleased with the company, the reps, and the techs.

By Charles Chichester J. on 05/15/19
My service guy was Jake Benjamin. He was very knowledgeable in his assessment of the problem. He fixed it immediately without anymore problems. He was very professional, trustworthy, and a person I will ask for if I ever have a problem with my unit. Your company ha...
(View More)
My service guy was Jake Benjamin. He was very knowledgeable in his assessment of the problem. He fixed it immediately without anymore problems. He was very professional, trustworthy, and a person I will ask for if I ever have a problem with my unit. Your company has an excellent employee, treat him right and business will surely come your way. I'll gladly recommend your company to my family and friends. God Bless Jake and All of You. A Very Happy Customer. Charles Chichester Jr.
(View Less)
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
703-968-0606
or book online

Select any employee to see all their reviews.

Clint B
13 Years
Rating:
168 total reviews!
Joe S
9 Years
Rating:
81 total reviews!
Chris B
Customer Service Rep.
9 Years
Rating:
(57 total reviews)
Renee M
Customer Service Rep.
6 Years
Rating:
(54 total reviews)
Brendan A
15 Years
Rating:
(76 total reviews)
Chris L
25 Years
Rating:
(76 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Service Specialties, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

1. Choose a Service Pro

RATE service by rolling over the stars:

Post Review
Why is this needed?
CALL TO SCHEDULE
703-968-0606
or book online

Customer service is always a top priority at Service Specialties, Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

See Our BBB Rating
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.
CALL TO SCHEDULE
703-968-0606
or book online
Joe W has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
74 total reviews
Joe has been with SSI for 5 years and in the industry for 20 years. He is very familiar with the comfort concerns of our Northern VA Clients and will do anything to get their home where they want it to be! In his off time, he likes to help out at the church and spend time with his wife and daughter.
By Randall S. on 03/07/19
We have been extremely pleased with Service Specialties Inc (SSI). They installed a complete Mitsubishi Mr. Slim system and they repaired our broken gas furnace. They are extremely professional and Joe W. was fantastic. Highly recommended!

By Graham J. on 03/01/19
Very helpful. Gave us good advice. Was very punctual and pleasant.

By Graham J. on 02/15/19
Very helpful. Gave us good advice. Was very punctual and pleasant.

By Bob L. on 02/14/19
This company is the best company (HVAC or otherwise, for that matter) that I have dealt with in decades actually (30 years living in Centreville). Renee and the rest of the office staff kept me aprised of Joe's arrival time for a follow-up, post install check of a ...
(View More)
This company is the best company (HVAC or otherwise, for that matter) that I have dealt with in decades actually (30 years living in Centreville). Renee and the rest of the office staff kept me aprised of Joe's arrival time for a follow-up, post install check of a complete new Trane heating and cooling system. He was initially the tech who came out a week before to diagnose my old failed Trane system. He thoroughly went through the old furnace finding a failed control board, but even worse, several corroded cracks in the heating chambers which we both saw on his remote camera. Then most recently, Joe W's 20 years experience quickly found a small rattle inside the new furnace which we both knew wasn't normal for Trane. Moreover, the HVAC installation team from the prior week, Eric & Jacob were equally impressive with their knowledge, attention to detail, and job site cleanliness upon completion of the work (which took less than a full day). Eric and later on, Joe, both spent all the time needed to answer any of my questions regarding the internet-remote capable thermostat. My last Trane system was over 23 years old with only minor ignitor troubles in all that time. I'm so glad that I chose to stick with this specific product and SSI who is highly knowledgable of Trane systems or any other HVAC for that matter. I absolutely got what I paid for this time! Other "highly recommended" local companies I've dealt with (including for this event) let me down, big time. Thanks SSI team. You folks rock--from the office to the field teams!! Prompt, professional, and gave me QUICK repair/replace options without any sales pressure. I really could not have asked for more!
(View Less)

By Cheryl B. on 01/28/19
SSI Plumbing service is excellent. I have a service plan so I get quick, courteous service. Michael is awesome and very knowledgeable. I have been using this service for several years and it is nice to know that I have a great resource to contact if I have any pl...
(View More)
SSI Plumbing service is excellent. I have a service plan so I get quick, courteous service. Michael is awesome and very knowledgeable. I have been using this service for several years and it is nice to know that I have a great resource to contact if I have any plumbing issues. I also use SSI for my HVAC and Joe has been awesome with every visit for semi annual service and any in between issues. Very courteous and knowledgeable about HVAC systems. Great company to do business with.
(View Less)

By Terry S. on 01/24/19
Joe W did an amazing job diagnosing and fixing our heat pump problem. He worked for over three hours today...it was a lengthy job. He was very professional, competent, and detail-oriented. He was also patient about explaining the work that he was suggesting we have...
(View More)
Joe W did an amazing job diagnosing and fixing our heat pump problem. He worked for over three hours today...it was a lengthy job. He was very professional, competent, and detail-oriented. He was also patient about explaining the work that he was suggesting we have done, and he answered all of our questions with ease. I highly recommend him and the SSI company as a whole!
(View Less)

By Deborah B. on 12/19/18
I can always count on Joe W. to keep our system running smoothly. In addition to the biannual contract checkups, I rely on Joe to diagnose and repair any issues we may have, which have fortunately been far and few between as he keeps a close eye on everything. He...
(View More)
I can always count on Joe W. to keep our system running smoothly. In addition to the biannual contract checkups, I rely on Joe to diagnose and repair any issues we may have, which have fortunately been far and few between as he keeps a close eye on everything. He tells me the how and why of what he services and offers suggestions to get the most from our system. Our HVAC system is the most important and valuable piece of equipment in our house. I feel confident knowing that it is well taken care of by Joe. In addition to being an excellent technician, he is a pleasure to have in my home. Clean, neat, respectful and always, always, always cheerful.
(View Less)

By Amber M. on 08/17/18
The team was great. They were able to get out the same day, diagnose, and fix the HVAC issue in one afternoon. They were true to the time window and had reasonable prices!

By Andrea A. on 08/17/18
We had SSI out today to service our AC unit. Joe W came out and took care of our issue quickly and efficiently. Moreover, he was friendly, service oriented and knowledgeable. A rare combination of qualities in service people. We have used SSI for years and the cons...
(View More)
We had SSI out today to service our AC unit. Joe W came out and took care of our issue quickly and efficiently. Moreover, he was friendly, service oriented and knowledgeable. A rare combination of qualities in service people. We have used SSI for years and the consistency of excellent service continues!
(View Less)

By Michael J. on 07/05/18
Courteous, cheerful, and thorough service. Highly recommended.

By Ric T. on 05/30/18
(no comment)

By Mike V. on 05/29/18
Excellent customer service!!!! Started with the appoinment schedulers, who kept me up to date on my service technicians progress and when he would arrive at my house, especially cause i work in the car industry and my schedule is busy. Once Joe arrived at my house ...
(View More)
Excellent customer service!!!! Started with the appoinment schedulers, who kept me up to date on my service technicians progress and when he would arrive at my house, especially cause i work in the car industry and my schedule is busy. Once Joe arrived at my house he was a constant professional and personable and was looking out for my best interest. He will be my service technician until my unit is done and because of his great service and honesty. I will purchase a new unit from this company. Thanks for all the great work!!
(View Less)

By Tenant Caroline Y. on 05/15/18
Great Customer Service! The technician friendly and explained the issue.

By Jason M. on 04/25/18
Joe Williams is the consummate professional who knows HVAC. For me, he turned a bad situation into a positive. I highly recommend him!

By Justin T. on 02/18/18
SSI has done major HVAC and water heater installations for me. Results were excellent. Company is professional, and the prices are far better than the standard. Technicians are obviously highly trained and experienced. Sales department is no pressure and provided t...
(View More)
SSI has done major HVAC and water heater installations for me. Results were excellent. Company is professional, and the prices are far better than the standard. Technicians are obviously highly trained and experienced. Sales department is no pressure and provided thorough information on products, installation and pricing.
(View Less)

By Connie G. on 02/02/18
The Technician was very knowledgeable, friendly and helpful in the service of my furnace/AC. I would highly recommend this company over all in my area for your service and repairs.

By Ryan K. on 12/09/17
Prompt service, this company really embraces technology and this in turn really elevates the customer experience. Technicians always appear to be well trained and represent the company well. Very pleased with office staffs communication. Truly refreshing to f...
(View More)
Prompt service, this company really embraces technology and this in turn really elevates the customer experience. Technicians always appear to be well trained and represent the company well. Very pleased with office staffs communication. Truly refreshing to feel like a valued customer. Pride in ownership really shows through with this company!
(View Less)

By Gentry Penny I. on 12/05/17
Had service performed by SSI today. The technician was Joe W. He arrived promptly on time, diagnosed and competed the required service quickly. He took time to explain the problem and the resolution. Joe was very friendly and was very knowledgeable, and seemed to e...
(View More)
Had service performed by SSI today. The technician was Joe W. He arrived promptly on time, diagnosed and competed the required service quickly. He took time to explain the problem and the resolution. Joe was very friendly and was very knowledgeable, and seemed to enjoy his work. Joe and other SSI technicians and supervisors at the office have been extremely pleasant to work with during the recent installation of our two HVAC units. Their friendliness, efficiency, courteous service are truly a testament to founder of SSI who prided himself with excellent personal service to all his customers. My wife and I are proud to recommend SSI for all your HVAC needs.
(View Less)

By Jane Y. on 11/04/17
So glad that Joe W. was the Service Specialist to inspect/service my HVAC system. He is the consummate professional - knowledgeable, thorough, and also personable. I want Joe W. to be my Service Specialist for future inspections/services.

By Harold James, I. on 10/27/17
Both people I dealt with were very helpful, very professional!! The service tech Joe W. was very personable!! I would recommend them to anyone in need of any HVAC services!!
No affiliation exists between ReviewBuzz and any of the review site organizations or systems listed on this page.