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703-968-0606
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By Drew L. on 04/19/19
Joe has great attention to detail and I felt like he went above and beyond to find a solution that would work and explain it to me. more

By Felista K. on 04/19/19
I will post later.

By Dennis L. on 04/19/19
The service is excellent. Knowledgeable and responsive.

By Ranveer A. on 04/19/19
Excellent service.

By Bruce F. on 04/14/19
They were great!

By Amit K. on 04/10/19
No comments

By Shawn C. on 04/09/19
Joe was punctual, knowledgeable and friendly. He handled all my concerns and questions quickly.

By Mary M. on 04/09/19
Service is excelent, promt and courteous.

By Chris S. on 04/07/19
SSI recently replaced my heat pump. Out of three different companies I had provided me quotes, my salesman, Daniel, was the one who best listened to my needs but also provided lots of feedback and suggestions. Branden and Eduardo did my install and were on time, ...
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SSI recently replaced my heat pump. Out of three different companies I had provided me quotes, my salesman, Daniel, was the one who best listened to my needs but also provided lots of feedback and suggestions. Branden and Eduardo did my install and were on time, professional, courteous and neat. They completed the install and then spent time walking me how to change all my filters, programming the thermostat, and all the features of my new unit. Would definitely recommend SSI.
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By Pete R. on 04/03/19
Brian came at the time he was expected. He finished the job (replacement of water heater) within a reasonable time. He was efficient and friendly. My water heater is working perfectly.

By Tom S. on 03/29/19
Really Impressed with Reid and his crew. Their removal and install of two AC systems was done very professionally. Work was efficient and neat. Everything was clearly explained.

By David Lenore J. on 03/29/19
Super job, great end result, very pleased

By Joe M. on 03/28/19
I thought that SSI was professional, honest, and listened to my every need, and boy did I have a lot of needs. They were prompt, communicative, and thorough while installing our new Trane. The one thing I love about SSI is that they will respond immediately to eme...
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I thought that SSI was professional, honest, and listened to my every need, and boy did I have a lot of needs. They were prompt, communicative, and thorough while installing our new Trane. The one thing I love about SSI is that they will respond immediately to emergency calls even if it is 11 p.m at night. I know because before they installed my new HVAC, my old one broke down twice in one year and they came to save us in the middle of the summer heat at 11 p.m. without hesitation! Let me remind you all that I contacted two other HVAC companies during my emergency calls and none of the others answered, only SSI! I highly recommend them!
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By Fred Sue E. on 03/28/19
My Family and I have used SSI for HVAC and Plumbing since they were founded 30 years ago. Great local Family business with well trained technicians!

By Wilson L. on 03/28/19
Fast, friendly and professional. Called yesterday for their $99 spigot replacement special. Tech was here today and troubled shooted the pipe and was able to cut, pull replace and reconnect for $99 where others companies wanted $300 - 500 and wanted to punch holes...
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Fast, friendly and professional. Called yesterday for their $99 spigot replacement special. Tech was here today and troubled shooted the pipe and was able to cut, pull replace and reconnect for $99 where others companies wanted $300 - 500 and wanted to punch holes in the ceiling. Done in less than 30 minutes. Will be providing a price for gas line so we can convert the cook top to gas. I'm sure I will have them back soon for the new job.
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By Robin W. on 03/20/19
Brian was very efficient and was able to replace and fix the water pressure regulator and main valve as well as the shut off valves for the front and back bibs. He made suggestions as to how to monitor leaks and any other problems which may occur. I highly recommend Brian

By Carolyn Y. on 03/19/19
Brian was very efficient and was able to replace and fix the water pressure regulator and main valve as well as the shut off valves for the front and back bibs. He made suggestions as to how to monitor leaks and any other problems which may occur. I highly recommend Brian.

By Daisy H. on 03/18/19
They did a great job at getting a technician out quickly. The technician was quick and efficient. My issue ended up not being a plumbing issue, but the technician was very friendly and offered me some helpful information to resolve the actual problem. I would ce...
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They did a great job at getting a technician out quickly. The technician was quick and efficient. My issue ended up not being a plumbing issue, but the technician was very friendly and offered me some helpful information to resolve the actual problem. I would certainly call them again.
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By Jigar P. on 03/17/19
Great customer service. Very professional technician. Their goal is to make sure customer is happy.

By Keith Lori S. on 03/12/19
SSI office staff and technicians are very helpful, technicians arrive on-time, and are always professional and courteous. SSI provides outstanding consulting advice on products and solutions, and are very knowledgeable about everything they do. We've been a custome...
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SSI office staff and technicians are very helpful, technicians arrive on-time, and are always professional and courteous. SSI provides outstanding consulting advice on products and solutions, and are very knowledgeable about everything they do. We've been a customer for almost 20 years and have been very satisfied.
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CALL TO SCHEDULE
703-968-0606
or book online

Select any employee to see all their reviews.

Clint B
13 Years
Rating:
160 total reviews!
Joe S
9 Years
Rating:
78 total reviews!
Renee M
Customer Service Rep.
6 Years
Rating:
(54 total reviews)
JR R
Customer Service Rep.
17 Years
Rating:
(18 total reviews)
Chris L
25 Years
Rating:
(75 total reviews)
Joe W
23 Years
Rating:
(74 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Service Specialties, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Service Specialties, Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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703-968-0606
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Joe W has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
74 total reviews
Joe has been with SSI for 5 years and in the industry for 20 years. He is very familiar with the comfort concerns of our Northern VA Clients and will do anything to get their home where they want it to be! In his off time, he likes to help out at the church and spend time with his wife and daughter.
By Randall S. on 03/07/19
We have been extremely pleased with Service Specialties Inc (SSI). They installed a complete Mitsubishi Mr. Slim system and they repaired our broken gas furnace. They are extremely professional and Joe W. was fantastic. Highly recommended!

By Graham J. on 03/01/19
Very helpful. Gave us good advice. Was very punctual and pleasant.

By Graham J. on 02/15/19
Very helpful. Gave us good advice. Was very punctual and pleasant.

By Bob L. on 02/14/19
This company is the best company (HVAC or otherwise, for that matter) that I have dealt with in decades actually (30 years living in Centreville). Renee and the rest of the office staff kept me aprised of Joe's arrival time for a follow-up, post install check of a ...
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This company is the best company (HVAC or otherwise, for that matter) that I have dealt with in decades actually (30 years living in Centreville). Renee and the rest of the office staff kept me aprised of Joe's arrival time for a follow-up, post install check of a complete new Trane heating and cooling system. He was initially the tech who came out a week before to diagnose my old failed Trane system. He thoroughly went through the old furnace finding a failed control board, but even worse, several corroded cracks in the heating chambers which we both saw on his remote camera. Then most recently, Joe W's 20 years experience quickly found a small rattle inside the new furnace which we both knew wasn't normal for Trane. Moreover, the HVAC installation team from the prior week, Eric & Jacob were equally impressive with their knowledge, attention to detail, and job site cleanliness upon completion of the work (which took less than a full day). Eric and later on, Joe, both spent all the time needed to answer any of my questions regarding the internet-remote capable thermostat. My last Trane system was over 23 years old with only minor ignitor troubles in all that time. I'm so glad that I chose to stick with this specific product and SSI who is highly knowledgable of Trane systems or any other HVAC for that matter. I absolutely got what I paid for this time! Other "highly recommended" local companies I've dealt with (including for this event) let me down, big time. Thanks SSI team. You folks rock--from the office to the field teams!! Prompt, professional, and gave me QUICK repair/replace options without any sales pressure. I really could not have asked for more!
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By Cheryl B. on 01/28/19
SSI Plumbing service is excellent. I have a service plan so I get quick, courteous service. Michael is awesome and very knowledgeable. I have been using this service for several years and it is nice to know that I have a great resource to contact if I have any pl...
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SSI Plumbing service is excellent. I have a service plan so I get quick, courteous service. Michael is awesome and very knowledgeable. I have been using this service for several years and it is nice to know that I have a great resource to contact if I have any plumbing issues. I also use SSI for my HVAC and Joe has been awesome with every visit for semi annual service and any in between issues. Very courteous and knowledgeable about HVAC systems. Great company to do business with.
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By Terry S. on 01/24/19
Joe W did an amazing job diagnosing and fixing our heat pump problem. He worked for over three hours today...it was a lengthy job. He was very professional, competent, and detail-oriented. He was also patient about explaining the work that he was suggesting we have...
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Joe W did an amazing job diagnosing and fixing our heat pump problem. He worked for over three hours today...it was a lengthy job. He was very professional, competent, and detail-oriented. He was also patient about explaining the work that he was suggesting we have done, and he answered all of our questions with ease. I highly recommend him and the SSI company as a whole!
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By Deborah B. on 12/19/18
I can always count on Joe W. to keep our system running smoothly. In addition to the biannual contract checkups, I rely on Joe to diagnose and repair any issues we may have, which have fortunately been far and few between as he keeps a close eye on everything. He...
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I can always count on Joe W. to keep our system running smoothly. In addition to the biannual contract checkups, I rely on Joe to diagnose and repair any issues we may have, which have fortunately been far and few between as he keeps a close eye on everything. He tells me the how and why of what he services and offers suggestions to get the most from our system. Our HVAC system is the most important and valuable piece of equipment in our house. I feel confident knowing that it is well taken care of by Joe. In addition to being an excellent technician, he is a pleasure to have in my home. Clean, neat, respectful and always, always, always cheerful.
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By Amber M. on 08/17/18
The team was great. They were able to get out the same day, diagnose, and fix the HVAC issue in one afternoon. They were true to the time window and had reasonable prices!

By Andrea A. on 08/17/18
We had SSI out today to service our AC unit. Joe W came out and took care of our issue quickly and efficiently. Moreover, he was friendly, service oriented and knowledgeable. A rare combination of qualities in service people. We have used SSI for years and the cons...
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We had SSI out today to service our AC unit. Joe W came out and took care of our issue quickly and efficiently. Moreover, he was friendly, service oriented and knowledgeable. A rare combination of qualities in service people. We have used SSI for years and the consistency of excellent service continues!
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By Michael J. on 07/05/18
Courteous, cheerful, and thorough service. Highly recommended.

By Ric T. on 05/30/18
(no comment)

By Mike V. on 05/29/18
Excellent customer service!!!! Started with the appoinment schedulers, who kept me up to date on my service technicians progress and when he would arrive at my house, especially cause i work in the car industry and my schedule is busy. Once Joe arrived at my house ...
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Excellent customer service!!!! Started with the appoinment schedulers, who kept me up to date on my service technicians progress and when he would arrive at my house, especially cause i work in the car industry and my schedule is busy. Once Joe arrived at my house he was a constant professional and personable and was looking out for my best interest. He will be my service technician until my unit is done and because of his great service and honesty. I will purchase a new unit from this company. Thanks for all the great work!!
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By Tenant Caroline Y. on 05/15/18
Great Customer Service! The technician friendly and explained the issue.

By Jason M. on 04/25/18
Joe Williams is the consummate professional who knows HVAC. For me, he turned a bad situation into a positive. I highly recommend him!

By Justin T. on 02/18/18
SSI has done major HVAC and water heater installations for me. Results were excellent. Company is professional, and the prices are far better than the standard. Technicians are obviously highly trained and experienced. Sales department is no pressure and provided t...
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SSI has done major HVAC and water heater installations for me. Results were excellent. Company is professional, and the prices are far better than the standard. Technicians are obviously highly trained and experienced. Sales department is no pressure and provided thorough information on products, installation and pricing.
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By Connie G. on 02/02/18
The Technician was very knowledgeable, friendly and helpful in the service of my furnace/AC. I would highly recommend this company over all in my area for your service and repairs.

By Ryan K. on 12/09/17
Prompt service, this company really embraces technology and this in turn really elevates the customer experience. Technicians always appear to be well trained and represent the company well. Very pleased with office staffs communication. Truly refreshing to f...
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Prompt service, this company really embraces technology and this in turn really elevates the customer experience. Technicians always appear to be well trained and represent the company well. Very pleased with office staffs communication. Truly refreshing to feel like a valued customer. Pride in ownership really shows through with this company!
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By Gentry Penny I. on 12/05/17
Had service performed by SSI today. The technician was Joe W. He arrived promptly on time, diagnosed and competed the required service quickly. He took time to explain the problem and the resolution. Joe was very friendly and was very knowledgeable, and seemed to e...
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Had service performed by SSI today. The technician was Joe W. He arrived promptly on time, diagnosed and competed the required service quickly. He took time to explain the problem and the resolution. Joe was very friendly and was very knowledgeable, and seemed to enjoy his work. Joe and other SSI technicians and supervisors at the office have been extremely pleasant to work with during the recent installation of our two HVAC units. Their friendliness, efficiency, courteous service are truly a testament to founder of SSI who prided himself with excellent personal service to all his customers. My wife and I are proud to recommend SSI for all your HVAC needs.
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By Jane Y. on 11/04/17
So glad that Joe W. was the Service Specialist to inspect/service my HVAC system. He is the consummate professional - knowledgeable, thorough, and also personable. I want Joe W. to be my Service Specialist for future inspections/services.

By Harold James, I. on 10/27/17
Both people I dealt with were very helpful, very professional!! The service tech Joe W. was very personable!! I would recommend them to anyone in need of any HVAC services!!
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