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By Sheryl M. on 07/22/19
Jermaine was unprofessional on the phone and not able to verbalize the options. I use SSI for lots of maintenance and repairs and now I must search other companies.

By Mr. Mrs. Fredric H. on 07/21/19
On one of the hottest day of the year (in many years), my air conditioner died. In spite of the fact that it happened early on a Sunday morning, Service Specialties Inc. had a tech at my home by 9am. The tech, Mr. Clint Boyd, was exceptionally professional and co...
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On one of the hottest day of the year (in many years), my air conditioner died. In spite of the fact that it happened early on a Sunday morning, Service Specialties Inc. had a tech at my home by 9am. The tech, Mr. Clint Boyd, was exceptionally professional and courteous from the start. He quickly diagnosed the problem and came up with plan that suited my needs. Thank you very much for the outstanding support and service.
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By Peter D. on 07/21/19
Clint did a nice job of explaining options.

By Adam R. on 07/19/19
Our AC went out due to a power outage on Thursday evening. Friday morning, I reached out to SSI at 8am and had Jermaine, our service tech, at my house within 3 hours, the AC back up and running 30 mins later, and back to enjoying my Friday off. Jermaine was profess...
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Our AC went out due to a power outage on Thursday evening. Friday morning, I reached out to SSI at 8am and had Jermaine, our service tech, at my house within 3 hours, the AC back up and running 30 mins later, and back to enjoying my Friday off. Jermaine was professional, knowledgeable, and took the time to explain the work he had to do. Further, he went above and beyond by discussing and recommending solutions to resolve excessive humidity issues were having in the houses.I had a great experience with Jermaine and SSI and plan to use and recommend them for any HVAC issues.
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By Michael K. on 07/16/19
Service Specialist, Inc. is a professional, honest, and reasonable plumbing service provider. Thanks to Brian for his great service!

By Harriet H. on 07/16/19
Gene is professional and very experienced in his craft. Love his demeanor and accuracy! The best!

By Robin R. on 07/12/19
When my AC broke down, SSI sent 2 of the best. Clint B and Chris are the best havc technicians I have ever had. Both were very professional and they explained things so I could understand. They both treated me with respect. I appreciated their help.

By Pete W. on 07/11/19
The technicians are great! Chris came out today to look at my AC, he had all the parts he needed in the truck to make the repair right away.

By Thu Van V. on 07/10/19
I think the consultant was great very knowledge about the job, help me to understand the system how it work, how to maintained in the future when I have the new unit , the best thing is he does not force me to sign anything. On time, email the date and time call an...
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I think the consultant was great very knowledge about the job, help me to understand the system how it work, how to maintained in the future when I have the new unit , the best thing is he does not force me to sign anything. On time, email the date and time call and text . The new system is costly so we still think about it. Thanks Chris "Bacon"
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By Donna P. on 07/09/19
no comment

By Walter B. on 07/02/19
SSI was very timely in sending a service technician. The technician called ahead and arrived timely. He completed the work and made sure everything was in working order. He also provided insight on possible future problems that could occur.

By Brian Miranda M. on 06/26/19
We have been using SSI service plans since the fall for plumbing And air conditioning and heating. Each person on the phone and that came out were friendly, honest and punctual. We were given great recommendations for repairs needed and no pressure to do additional...
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We have been using SSI service plans since the fall for plumbing And air conditioning and heating. Each person on the phone and that came out were friendly, honest and punctual. We were given great recommendations for repairs needed and no pressure to do additional work or upgrades when not needed immediately.
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By Mark Moody Leann Y. on 06/25/19
Jake & Luke were amazing!

By Janis C. on 06/25/19
I have been with SSI for ten years and their service and service men are excellent!! They are on time and respectful ,thorough and explain work well! Joe Rowan is the shining example of courtesy, caring friendly and professional behavior!!!!! He is patient and informative as well.

By Jeff H. on 06/25/19
We've been with SSI for many years now, and when it came time to replace our HVAC system we know they would expertly handle it, and they did. Clint, Brenden, and Jacob all did an outstanding job, even fixed a wiring issue left by the previous owner of the house. Thanks guys!!

By James Y. on 06/24/19
Very happy with the service I received from Service Specialties Inc. First met with Chris Leach who gave me a detailed description of the product that was best for my budget. The day of install Brendan and Eduardo were Courteous and professional, within a few hour...
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Very happy with the service I received from Service Specialties Inc. First met with Chris Leach who gave me a detailed description of the product that was best for my budget. The day of install Brendan and Eduardo were Courteous and professional, within a few hours my new system was up and running. I would definitely recommend SSI to family and friends.
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By Sherry F. on 06/24/19
Excellent customer service, installers were so helpful! Great experience.

By Jim K. on 06/20/19
Finally, an honest HVAC Tech. Chris was on time, told the truth, diagnosed the problem and repaired for a reasonable fee. Thank you Chris and SSI for a job done right.

By Kevin D. on 06/20/19
Good scheduling, good and very useful/professional estimate by their technician but then no written estimate. It has been a full week since the technician took measurements and said he'd have to consult their installation expert because of some challenges fitting a...
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Good scheduling, good and very useful/professional estimate by their technician but then no written estimate. It has been a full week since the technician took measurements and said he'd have to consult their installation expert because of some challenges fitting a unit into the space, but nothing but crickets. I'm ready to accept another offer.
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By Judith B. on 06/20/19
The service technicians are good. There is but one, Joe, who is well informed about Mitsubishi units. He has been wonderful. To him I am grateful.
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CALL TO SCHEDULE
703-968-0606
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Select any employee to see all their reviews.

Clint B
13 Years
Rating:
173 total reviews!
Joe S
9 Years
Rating:
83 total reviews!
Chris B
Customer Service Rep.
9 Years
Rating:
(58 total reviews)
Renee M
Customer Service Rep.
6 Years
Rating:
(55 total reviews)
Brendan A
15 Years
Rating:
(78 total reviews)
Chris L
25 Years
Rating:
(78 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Service Specialties, Inc. has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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Customer service is always a top priority at Service Specialties, Inc.. Our BBB Membership A+ rating is like a badge of honor as we continuously strive to provide the best experience for our clients.

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CALL TO SCHEDULE
703-968-0606
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Chris L has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
78 total reviews
Chris has been with SSI for over 22 years! Making him the longest employee at SSI! Chris's favorite thing about SSI and the industry is being able to help people. In his down time, Chris likes to spend time with his family, and enjoys outdoor activities!
By Pete W. on 07/11/19
The technicians are great! Chris came out today to look at my AC, he had all the parts he needed in the truck to make the repair right away.

By Jim K. on 06/20/19
Finally, an honest HVAC Tech. Chris was on time, told the truth, diagnosed the problem and repaired for a reasonable fee. Thank you Chris and SSI for a job done right.

By John B. on 05/21/19
Very professional and spends time explain in the issues.. also prompt, kind and all around a very pleasing experience!

By David F. on 03/06/19
Chris and SSI HVAC company are tremendous. We have a Fujitsu mini split system in the basement that's aging. One of the three handlers wasn't working and it took 3 visits for Chris to ID the true cause. He had to call the manufacture and read their service manuals...
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Chris and SSI HVAC company are tremendous. We have a Fujitsu mini split system in the basement that's aging. One of the three handlers wasn't working and it took 3 visits for Chris to ID the true cause. He had to call the manufacture and read their service manuals to get to the bottom line issue (it wasn't the first and obvious issue). Chris also rewired my main HVAC system to work with a Nest thermostat. My system is complex with a heat pump, gas furnace, and a humidifier. The HVAC company that installed the system said it was impossible to do. I highly recommend SSI and will use them for all future HVAC work. Dave
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By Nicholas T. on 03/06/19
Prompt and professional. First thing in the morning means a phone call to check in at 7:50am and technician being at your house by 8:10am. Chris carefully explained to me what the issue was and how to fix it. He itemized the billing and walked me thru so there was ...
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Prompt and professional. First thing in the morning means a phone call to check in at 7:50am and technician being at your house by 8:10am. Chris carefully explained to me what the issue was and how to fix it. He itemized the billing and walked me thru so there was no surprises. Rates are reasonable. Only collect when everything is done and satisfied.
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By Nicholas T. on 03/06/19
Prompt and professional. First thing in the morning means a phone call to check in at 7:50am and technician being at your house by 8:10am. Chris carefully explained to me what the issue was and how to fix it. He itemized the billing and walked me thru so there was ...
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Prompt and professional. First thing in the morning means a phone call to check in at 7:50am and technician being at your house by 8:10am. Chris carefully explained to me what the issue was and how to fix it. He itemized the billing and walked me thru so there was no surprises. Rates are reasonable. Only collect when everything is done and satisfied.
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By Steve F. on 02/21/19
Prompt service day after call. Fixed problem with Humidifier quickly w a full explanation. Pricing was upfront and reasonable. Thanks SSI!

By Chris W. on 02/18/19
(no comment)

By Joseph W. on 02/14/19
I called early in the morning and they were able to send Chris the same day. He even came earlier than expected. He confirmed what the problem was quickly. The same problem a friend who was in the HVAC business for over 30 years diagnosed by listening to over phone...
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I called early in the morning and they were able to send Chris the same day. He even came earlier than expected. He confirmed what the problem was quickly. The same problem a friend who was in the HVAC business for over 30 years diagnosed by listening to over phone. Chris will be my go to Tech.
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By Joseph W. on 02/14/19
I called early in the morning and they were able to send Chris the same day. He even came earlier than expected. He confirmed what the problem was quickly. The same problem a friend who was in the HVAC business for over 30 years diagnosed by listening to over phone...
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I called early in the morning and they were able to send Chris the same day. He even came earlier than expected. He confirmed what the problem was quickly. The same problem a friend who was in the HVAC business for over 30 years diagnosed by listening to over phone. Chris will be my go to Tech.
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By Andrew B. on 01/28/19
I was very pleased with my service technician. He quickly diagnosed the problem with my furnace, ordered the parts necessary for repair, and had it up and running very quickly.

By Tejinder S B. on 01/21/19
Very good technician . I like that

By Waldemar R. on 01/19/19
Chris did a fantastic job installing our Humidifier. Very neat workmanship that shows the pride he takes in his work. All of the SSI Professionals are top notch.

By Winfred A. on 01/05/19
Service could not have been better and more efficient. The Service Specialties technician Chris called me back the same evening that I had called the office and answered my questions. We made an appointment for the next morning to repair what was wrong with my heat...
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Service could not have been better and more efficient. The Service Specialties technician Chris called me back the same evening that I had called the office and answered my questions. We made an appointment for the next morning to repair what was wrong with my heat pump. As promised Chris promptly came the next day, diagnosed what was wrong and concluded that all I needed was a new blower capacity rather than a much more expensive new motor as I had feared. Chris replaced the damaged part, removed the old parts, and left the place spotlessly. He was most courteous and explained to me everything he had done. I would recommend SSI to anyone who needs help with their heating system. I particularly valued the immediate response even though I had called late in the evening on a weekend.
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By Kathleen S. on 12/11/18
After my heat pump fan stopped working and I shut down the system, the next morning (today) called SSI at 7:30 and they were able to schedule same day between 12-5pm. They were able to come early at 11:00 am so I was able to come home for the visit and return to w...
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After my heat pump fan stopped working and I shut down the system, the next morning (today) called SSI at 7:30 and they were able to schedule same day between 12-5pm. They were able to come early at 11:00 am so I was able to come home for the visit and return to work. He performed all checks needed and explained how the fan works and how it sometimes does not turn on. Thank you!! It was cold last night!! I would always recommend this company.
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By Dirgham D. on 08/28/18
Excellent service, very professional

By Larry L. on 07/17/18
SSI arranged a quick response by Chris to a problem we were having with a failed water condensate pump. Chris did his usual great mechanical work, resolving the problem efficiently. Same day response was excellent.

By Charles D. on 07/16/18
chris was at my home for 20 min, I had a full page of concerns of the installation of my new hvac syatem a week ago. we went over a few of them & he said he had no equipment on his service truck & drove away--- that the original installer team would return for any ...
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chris was at my home for 20 min, I had a full page of concerns of the installation of my new hvac syatem a week ago. we went over a few of them & he said he had no equipment on his service truck & drove away--- that the original installer team would return for any issue/ correction. they might be with the least experience, why would they return to inspect anything--- the time to excel & install properly is the first date of installation. would their expertise really improve after about ten days ????????????
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By Edward C. on 06/01/18
Chris was professional, personable and explained everything that was going on with our air conditioner. He fixed it and got us up and running again. He worked well with our old dog. This was a very pleasant and professional service. We would highly recommend this company!

By William Lisa F. on 04/22/18
We have used SSI for over 5 years now and really are impressed with the professionalism of the company.
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